CITY OF SAN CLEMENTE
COMMUNITY OUTREACH COORDINATOR
Proposed Salary: Grade 51
Hourly: $40.62-$49.39
Monthly: $7,041.35-$8,560.67
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under general direction, plans, coordinates, administers, and evaluates community outreach, engagement, and support programs; develops and maintains collaborative relationships with community organizations, service providers, governmental agencies, and stakeholders; performs complex administrative, analytical, and programmatic work in support of assigned initiatives; and performs related duties as required.
DISTINGUISHING CHARACTERISTICS
The Community Outreach Coordinator is a professional-level classification responsible for coordinating, administering, and evaluating community outreach programs, community engagement initiatives, and related services. Incumbents exercise independent judgment and discretion in carrying out assigned responsibilities and may be assigned varying programmatic focuses depending on departmental needs.
Assignments may emphasize direct community engagement, outreach, public education, and participant support services, or may emphasize program administration, stakeholder coordination, contract administration, grant support, data analysis, performance measurement, and strategic program development.
Regardless of assignment, incumbents are expected to independently manage complex projects, coordinate with multiple stakeholders, and contribute to the City’s strategic community service objectives.
This classification is distinguished from the Community Outreach Worker by the complexity of assignments performed, level of independent judgment exercised, analytical responsibilities, stakeholder coordination, program administration duties, and responsibility for managing community initiatives and special projects.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from assigned management or supervisory staff. This classification does not exercise formal supervision over staff but may provide guidance, training, and coordination to volunteers, contractors, interns, community partners, and program participants.
Essential Functions
Essential duties may include, but are not limited to, the following:
General Program Responsibilities
• Coordinate, implement, and evaluate community outreach programs, initiatives, and special projects • Serve as a liaison between the City, community organizations, governmental agencies, stakeholders, Attachment 2G
and the public
• Develop and maintain collaborative partnerships with community groups, service providers, educational institutions, businesses, and regional organizations • Assist in identifying community needs and opportunities to improve services and program delivery • Prepare reports, presentations, correspondence, recommendations, and supporting documentation • Research, collect, analyze, and interpret information related to assigned programs and services • Monitor and evaluate program effectiveness and recommend operational improvements • Maintain records, databases, and performance metrics related to assigned programs • Participate in strategic planning and implementation of City priorities and initiatives • Respond to inquiries from the public, elected officials, stakeholders, and partner organizations • Attend meetings, community events, workshops, and conferences as assigned • Perform related duties as assigned
SPECIALIZED ASSIGNMENT AREAS
Incumbents may be assigned responsibilities in one or more of the following focus areas based upon operational needs.
Community Outreach and Engagement Focus
• Conduct outreach activities to engage community members, businesses, schools, service providers, and partner organizations
• Promote awareness of City programs, services, initiatives, and available resources • Assist community members in accessing services, resources, and community-based programs • Identify and respond to homelessness-related concerns, including encampments and community service requests, consistent with City policies and procedures • Assess client needs and circumstances; provide information, referrals, and linkage to housing resources, social services, public assistance, behavioral health programs, and other community resources
• Coordinate outreach efforts with City departments, Orange County service providers, law enforcement, and community partners as assigned
• Coordinate and participate in community events, workshops, resource fairs, public meetings, and engagement activities
• Conduct field-based outreach and engagement efforts with vulnerable, underserved, or targeted populations
• Gather community feedback and assist in identifying emerging issues, trends, and service gaps • Coordinate volunteer participation and community engagement initiatives • Develop educational materials, outreach campaigns, and public information resources • Foster positive relationships between community members and City departments • Research, analyze, and interpret data to support recommendations and decision-making • Facilitate collaboration among City departments, community organizations, and regional partners • Perform related duties as assigned
Program Administration and Strategic Support Focus
• Coordinate the administration, implementation, and evaluation of assigned programs and initiatives • Develop and monitor performance measures, program outcomes, and service delivery metrics • Research, analyze, and interpret data to support recommendations and decision-making • Assist community members in accessing services, resources, and community-based programs • Conduct field-based outreach and engagement efforts with vulnerable, underserved, or targeted populations
• Prepare grant applications, funding requests, compliance reports, and program documentation • Assist in the development and administration of program budgets and funding sources • Coordinate contracts, agreements, partnerships, and service provider relationships • Facilitate collaboration among City departments, community organizations, and regional partners • Evaluate program effectiveness and recommend improvements to enhance service delivery • Assist with policy development, strategic planning efforts and implementation of City priorities • Maintain reporting systems, databases, performance dashboards, and program records • Support management staff in the preparation of analyses, recommendations, and long-range planning initiatives
• Perform related duties as assigned
MINIMUM QUALIFICATIONS
Knowledge of:
• Principles and practices of community outreach, public engagement, and program administration • Principles of public administration and local government operations • Community resources, social service programs, and stakeholder engagement strategies • Research methods, data collection techniques, and data analysis • Program planning, implementation, monitoring, and evaluation • Grant administration and contract coordination principles • Public relations and customer service practices
• Report preparation and business correspondence
• Budget development and monitoring practices
• Modern office procedures, methods, and computer applications Ability to:
• Coordinate and administer programs, projects, and community initiatives • Establish and maintain effective working relationships with diverse stakeholders • Analyze information and develop sound recommendations • Communicate effectively both orally and in writing
• Prepare clear, concise, and accurate reports and presentations • Interpret and apply priorities, procedures, and regulations • Organize and prioritize multiple assignments and deadlines • Facilitate meetings, presentations, and community engagement activities • Exercise sound judgment, diplomacy, and professionalism • Work independently with minimal supervision
Experience and Education Requirements
Experience
Three (3) years of increasingly responsible experience in community outreach, program administration, public engagement, social services, community services, public sector administration, grant administration, or a related field.
Education / Training
Bachelor’s Degree (or equivalent) from an accredited college or university with major course work in Social Work, Psychology, Sociology, Public Administration, Criminal Justice, Human Services, Community Development, or a related field.
Licenses or Certifications
• Possession of, or ability to obtain, a valid California driver’s license • CPR/First Aid certification
• Specialized homelessness, crisis intervention, or case management certifications are desirable
WORKING CONDITIONS
Work Environment:
Work is performed in both office and field environments, including outdoor public spaces, encampments, shelters, businesses, neighborhoods, and other community locations. Duties require travel from site to site and may involve exposure to noise, traffic hazards, inclement weather, uneven terrain, unpleasant sights and smells, and interactions with individuals who may be emotionally distressed, under the influence, uncooperative or experiencing physical, behavioral or mental health challenges.
Physical Requirements:
• Work is performed in both office and field settings, requiring prolonged sitting, standing, and walking • Travel between outreach locations, community sites, meetings, and service providers • Bend, stoop, kneel, crouch, and navigate uneven surfaces during field outreach activities • Light to moderate lifting, carrying, pushing, and pulling of supplies, files, or equipment • Manual dexterity sufficient to operate computers, mobile devices, communication tools, and office equipment
• Hearing and speaking sufficient to communicate effectively in person, in the field, and by telephone • Visual acuity sufficient to observe field conditions, review documents, and operate office and field equipment
• Maintain sufficient physical, mental, and emotional capability to safely perform outreach, intervention, documentation, and coordination duties