CITY OF SAN CLEMENTE
Part-Time Field Ambassador
Proposed Salary: Grade 28 (PT)
Hourly: $18.79-$22.84
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under general supervision, monitors and supports the safe and appropriate use of City athletic facilities, parks, and related recreation amenities; assists permitted user groups and facility users; verifies field reservations and facility use compliance; opens and closes facilities; responds to routine questions and concerns; assists with special events; and performs related duties as assigned.
DISTINGUISHING CHARACTERISTICS
This is a part-time classification responsible for providing field and facility oversight, customer service, operational support, and community engagement at City athletic facilities and recreation sites.
Incumbents serve as visible representatives of the City and act as a liaison between facility users, athletic organizations, contractors, City staff, and the public. Employees monitor facility use, assist in resolving routine conflicts, communicate facility conditions, and support recreation operations and special events.
This classification is distinguished from Recreation classifications by its primary focus on facility monitoring, field operations, permit compliance, and customer service support rather than recreation program delivery.
Essential Functions
Essential duties may include, but are not limited to, the following:
• Patrol and monitor athletic fields, parks, recreation facilities, and related amenities to ensure safe and appropriate use
• Verify that athletic field users, leagues, organizations and permit holders are utilizing assigned facilities in accordance with approved reservations, permits, and City policies • Assist in resolving routine conflicts, scheduling issues, and field-use concerns between user groups • Serve as a visible City representative and provide information regarding facility rules, regulations, schedules, and operational procedures
• Open, unlock, secure, and close athletic fields, facilities, and related infrastructure; identify maintenance, safety, vandalism, or operational concerns and communicate findings to appropriate staff
• Evaluate field conditions following rain, storms, or other adverse weather conditions and provide information regarding field playability and operational impacts • Assist with monitoring and updating field condition information, facility status reports, and related public notifications, including the City’s field condition hotline or “mudline” • Monitor field lighting, irrigation issues, safety hazards, and facility conditions Attachment 2I
• Assist with set-up, break-down, transportation, and coordination of equipment, materials, and supplies for athletic activities and special events
• Support City-sponsored recreation programs, community events, tournaments, and special activities as assigned
• Respond to routine questions, concerns, and requests from facility users and the public • Prepare activity logs, incident reports, inspection reports, and related documentation • Contact appropriate City staff, emergency responders, law enforcement, or other agencies when situations require additional assistance
• Perform related duties as assigned
MINIMUM QUALIFICATIONS
Knowledge of:
• Principles of effective customer service and public interaction • Basic recreational facility operations and athletic field use practices • Applicable facility rules, policies, procedures, and safety practices • Conflict resolution and problem-solving techniques
• Basic recordkeeping and report preparation methods
• Standard office software and mobile communication devices Ability to:
• Monitor athletic facilities and identify operational, maintenance, or safety concerns • Communicate effectively with user groups, staff, volunteers, and the public • Exercise sound judgment when responding to facility issues and public concerns • Resolve routine conflicts in a professional and diplomatic manner • Prepare accurate logs, reports, and documentation
• Work independently while carrying out assigned responsibilities • Establish and maintain effective working relationships • Understand and follow oral and written instructions
Experience and Education Requirements
Experience
One (1) year of experience in recreation, parks, facility operations, customer service, athletics, event support, public contact work, or a related field is desirable Education / Training
High School Diploma (or equivalent).
Licenses or Certifications
• Possession of, or ability to obtain, a valid California driver’s license • CPR/First Aid certification is highly desirable
WORKING CONDITIONS
Work Environment:
Work is performed primarily outdoors at athletic fields, parks, recreation facilities, community events, and other City sites. Duties may involve exposure to varying weather conditions, athletic activities, crowds, noise, traffic, and uneven terrain. Evening, weekend, holiday, and special event assignments are common.
Physical Requirements:
Essential functions require maintaining the physical condition necessary to:
• Walk, stand, and patrol facilities for extended periods of time • Traverse athletic fields, parks, parking lots, and uneven terrain • Bend, stoop, kneel, crouch, and reach as necessary to inspect facilities and equipment • Lift, carry, push, and pull equipment, supplies, signs, barricades, and event materials • Operate a motor vehicle and travel between City facilities and recreation sites • Communicate effectively with staff, user groups, and the public in person and by telephone • Maintain sufficient physical, mental, visual, hearing, and perceptual capability to safely and effectively perform assigned duties