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CITY OF SAN JACINTO
PROFESSIONAL SERVICES AGREEMENT FOR PARKING ENFORCEMENT SERVICES
1. PARTIES AND DATE.
This Agreement is made and entered into this _____ day of ________, 20___, by and between the City of San Jacinto, a municipal corporation, organized under the laws of the State of California, with its principal place of business at 595 South San Jacinto Avenue, San Jacinto, California 92583 ("City") and LAZ Parking CA LLC, a LIMITED LIABILITY COMPANY, with its principal place of business at One Financial Plaza, 14 Floor Hartford, CT 06103 ("Consultant").
City and Consultant are sometimes individually referred to herein as "Party" and collectively as "Parties."
2. RECITALS.
2.1 Consultant.
Consultant desires to perform and assume responsibility for the provision of certain professional services required by the City on the terms and conditions set forth in this Agreement.
Consultant represents that it is experienced in providing parking enforcement patrol services to public clients, is licensed in the State of California, and is familiar with the plans of City.
2.2 Project.
City desires to engage Consultant to render such professional services for the City of San Jacinto Street Sweeping and General Parking Enforcement project ("Project") as set forth in this Agreement.
3. TERMS.
3.1 Scope of Services and Term.
3.1.1 General Scope of Services. Consultant promises and agrees to furnish to the City all labor, materials, tools, equipment, services, and incidental and customary work necessary to fully and adequately supply the professional parking enforcement services necessary for the Project ("Services"). The Services are more particularly described in Exhibit "A" attached hereto and incorporated herein by reference. All Services shall be subject to, and performed in accordance with, this Agreement, the exhibits attached hereto and incorporated herein by reference, and all applicable local, state and federal laws, rules and regulations.
3.1.2 Term. The term of this Agreement shall be from May 1, 2025 to June 30, 2030, unless earlier terminated as provided herein. The City shall have the unilateral option, at its sole discretion, to renew this Agreement automatically for no more than three additional twoyear terms. Consultant shall complete the Services within the term of this Agreement, and shall meet any other established schedules and deadlines.
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3.2 Compensation.
3.2.1 Compensation. Consultant shall receive compensation, including authorized reimbursements, for all Services rendered under this Agreement at the rates set forth in Exhibit "C" attached hereto and incorporated herein by reference. The total compensation shall not exceed six hundred thirty-one thousand two hundred ($631,200.00) without written approval of the City Council or City Manager, as applicable. Extra Work may be authorized, as described below, and if authorized, will be compensated at the rates and manner set forth in this Agreement.
3.2.2 Payment of Compensation. Consultant shall submit to City a monthly invoice which indicates work completed and hours of Services rendered by Consultant. The invoice shall describe the amount of Services provided since the initial commencement date, or since the start of the subsequent billing periods, as appropriate, through the date of the invoice.
City shall, within 30 days of receiving such invoice, review the invoice and pay all non-disputed and approved charges. If the City disputes any of Consultant's fees, the City shall give written notice to Consultant within thirty (30) days of receipt of an invoice of any disputed fees set forth therein. Payment shall not constitute acceptance of any Services completed by Consultant. The making of final payment shall not constitute a waiver of any claims by the City for any reason whatsoever.
3.2.3 Reimbursement for Expenses. Consultant shall not be reimbursed for any expenses unless authorized in writing by City, or included in Exhibit "C" of this Agreement.
3.2.4 Extra Work. At any time during the term of this Agreement, City may request that Consultant perform Extra Work. As used herein, "Extra Work" means any work which is determined by City to be necessary for the proper completion of the Project, but which the Parties did not reasonably anticipate would be necessary at the execution of this Agreement.
Consultant shall not perform, nor be compensated for, Extra Work without written authorization from the City. Consultant shall have no obligation to complete any Extra Work unless Consultant and City agree, in writing, to all terms related to such Extra Work.
3.2.5 Rate Increases. In the event that this Agreement is renewed pursuant to Section 3.1.2, the rate set forth in Exhibit “C” may be adjusted each year at the time of renewal as set forth in Exhibit “C.”
3.3 Responsibilities of Consultant.
3.3.1 Independent Contractor; Control and Payment of Subordinates. The Services shall be performed by Consultant or under its supervision. Consultant will determine the means, methods and details of performing the Services subject to the requirements of this Agreement. City retains Consultant on an independent contractor basis and not as an employee.
Consultant retains the right to perform similar or different services for others during the term of this Agreement. Any personnel performing the Services on behalf of Consultant shall also not be employees of City and shall at all times be under Consultant's exclusive direction and control.
Neither City, nor any of its officials, officers, directors, employees or agents shall have control over the conduct of Consultant or any of Consultant's officers, employees, or agents, except as set forth in this Agreement. Consultant shall pay all wages, salaries, and other amounts due such personnel in connection with their performance of Services under this Agreement and as required by law. Consultant shall be responsible for all reports and obligations respecting such additional personnel, including, but not limited to: social security taxes, income tax withholding, 24438.00000\30452526.3
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unemployment insurance, disability insurance, and workers' compensation insurance.
3.3.2 Schedule of Services. Consultant shall perform the Services expeditiously, within the term of this Agreement, and in accordance with the Schedule of Services set forth in Exhibit "B" attached hereto and incorporated herein by reference. Consultant represents that it has the professional and technical personnel required to perform the Services in conformance with such conditions. In order to facilitate Consultant's conformance with the Schedule, City shall respond to Consultant's submittals in a timely manner. Upon request of City, Consultant shall provide a more detailed schedule of anticipated performance to meet the Schedule of Services.
Any change to the Schedule of Services by the City shall require the written agreement of City and Consultant. If the City or its agents or contractors cause a delay in the Schedule of Services, then Consultant shall be provided an equitable adjustment in the Schedule of Services.
3.3.3 Conformance to Applicable Requirements. All work prepared by Consultant shall be subject to the approval of City.
3.3.4 Substitution of Key Personnel. Consultant has represented to City that certain key personnel will perform and coordinate the Services under this Agreement. Should one or more of such personnel become unavailable, Consultant may substitute other personnel of at least equal competence upon written approval of City. In the event that City and Consultant cannot agree as to the substitution of key personnel, City shall be entitled to terminate this Agreement for cause provided that the City shall pay Consultant for all services duly performed and expenses incurred until such termination. The key personnel for performance of this Agreement are as follows: Nick Lapating, General Manager.
3.3.5 City's Representative. The City hereby designates City Manager, or his/her designee, to act as its representative in all matters pertaining to the administration and performance of this Agreement ("City's Representative"). City's Representative shall have the power to act on behalf of the City for review and approval of all products submitted by Consultant but not the authority to enlarge the Scope of Services or change the total compensation due to Consultant under this Agreement. The City Manager shall be authorized to act on City's behalf and to execute all necessary documents which enlarge the Scope of Services or change the Consultant's total compensation subject to the provisions contained in this Agreement.
Consultant shall not accept direction or orders from any person other than the City Manager, City's Representative or his/her designee.
3.3.6 Consultant's Representative. Consultant hereby designates Muhammad Mansoor, Vice President, Municipal Operations, or his/her designee, to act as its representative for the performance of this Agreement ("Consultant's Representative"). Consultant's Representative shall have full authority to represent and act on behalf of the Consultant for all purposes under this Agreement. The Consultant's Representative shall supervise and direct the Services, using his/her best skill and attention, and shall be responsible for all means, methods, techniques, sequences, and procedures and for the satisfactory coordination of all portions of the Services under this Agreement.
3.3.7 Coordination of Services. Consultant agrees to work closely with City staff in the performance of Services and shall be available to City's staff, consultants and other staff at all reasonable times.
3.3.8 Standard of Care; Performance of Employees. Consultant shall perform all 24438.00000\30452526.3
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Services under this Agreement in a skillful and competent manner, consistent with the standards generally recognized as being employed by professionals in the same discipline in the State of California. Consultant represents and maintains that it is skilled in the professional calling necessary to perform the Services. Consultant warrants that all employees and subconsultants shall have sufficient skill and experience to perform the Services assigned to them. Finally, Consultant represents that it, its employees and subconsultants have all licenses, permits, qualifications and approvals of whatever nature that are legally required to perform the Services, and that such licenses and approvals shall be maintained throughout the term of this Agreement.
Consultant shall perform, at its own cost and expense and without reimbursement from the City, any services necessary to correct errors or omissions which are caused by the Consultant's failure to comply with the standard of care provided for herein. Any employee of the Consultant or its subconsultants who is determined by the City to be uncooperative, incompetent, a threat to the adequate or timely completion of the Project, a threat to the safety of persons or property, or any employee who fails or refuses to perform the Services in a manner acceptable to the City, shall be promptly removed from the Project by the Consultant and shall not be re-employed to perform any of the Services or to work on the Project.
3.3.9 Period of Performance.
3.3.9.1 Consultant shall perform and complete all Services under this Agreement within the term set forth in Section 3.1.2 above (“Performance Time”). Consultant shall also perform the Services in strict accordance with any completion schedule or Project milestones described in Exhibits “A” or “B” attached hereto, or which may be separately agreed upon in writing by the City and Consultant (“Performance Milestones”). Consultant agrees that if the Services are not completed within the aforementioned Performance Time and/or pursuant to any such Project Milestones developed pursuant to provisions of this Agreement, it is understood, acknowledged and agreed that the City will suffer damage.
3.3.9.2 Neither City nor Consultant shall be considered in default of this Agreement for delays in performance caused by circumstances beyond the reasonable control of the non-performing Party. For purposes of this Agreement, such circumstances include a Force Majeure Event. A Force Majeure Event shall mean an event that materially affects a Party’s performance and is one or more of the following: (1) Acts of God or other natural disasters; (2) terrorism or other acts of a public enemy; (3) orders of governmental authorities (including, without limitation, unreasonable and unforeseeable delay in the issuance of permits or approvals by governmental authorities that are required for the services); (4) strikes and other organized labor action occurring at the site and the effects thereof on the services, only to the extent such strikes and other organized labor action are beyond the control of Consultant and its subcontractors, and to the extent the effects thereof cannot be avoided by use of replacement workers; and (5) pandemics, epidemics or quarantine restrictions. For purposes of this section, “orders of governmental authorities,” includes ordinances, emergency proclamations and orders, rules to protect the public health, welfare and safety, and other actions of a public agency applicable to the services and Agreement.
3.3.9.3 Should a Force Majeure Event occur, the non-performing Party shall, within a reasonable time of being prevented from performing, give written notice to the other Party describing the circumstances preventing continued performance and the efforts being made to resume performance of this Agreement. Force Majeure Events and/or delays, regardless of the Party responsible for the delay, shall not entitle Consultant to any additional compensation. 24438.00000\30452526.3
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Notwithstanding the foregoing in this section, the City may still terminate this Agreement in accordance with the termination provisions of this Agreement.
3.3.10 Laws and Regulations; Employee/Labor Certification. Consultant shall keep itself fully informed of and in compliance with all local, state and federal laws, rules and regulations in any manner affecting the performance of the Project or the Services, including all Cal/OSHA requirements, and shall give all notices required by law. Consultant shall be liable for all violations of such laws and regulations in connection with Services. If Consultant performs any work knowing it to be contrary to such laws, rules and regulations, Consultant shall be solely responsible for all costs arising therefrom. Consultant shall defend, indemnify and hold City, its officials, directors, officers, employees, agents, and volunteers free and harmless, pursuant to the indemnification provisions of this Agreement, from any claim or liability arising out of any failure or alleged failure to comply with such laws, rules or regulations.
3.3.10.1 Employment Eligibility; Consultant. Consultant certifies that it fully complies with all requirements and restrictions of state and federal law respecting the employment of undocumented aliens, including, but not limited to, the Immigration Reform and Control Act of 1986, as may be amended from time to time and shall require all subconsultants and sub-subconsultants to comply with the same. Consultant certifies that it has not committed a violation of any such law within the five (5) years immediately preceding the date of execution of this Agreement, and shall not violate any such law at any time during the term of the Agreement.
3.3.10.2 Employment Eligibility; Failure to Comply. Each person executing this Agreement on behalf of Consultant verifies that they are a duly authorized officer of Consultant, and understands that any of the following shall be grounds for the City to terminate the Agreement for cause: (1) failure of Consultant or its subcontractors, consultants, subsubcontractors or subconsultants to meet any of the requirements provided for in Sections
3.3.10.1 or 3.3.10.2; (2) any misrepresentation or material omission concerning compliance with such requirements (including in those verifications provided to the Consultant under Section
3.3.10.2); or (3) failure to immediately remove from the Project any person found not to be in compliance with such requirements.
3.3.10.3 Equal Opportunity Employment. Consultant represents that it is an equal opportunity employer and it shall not discriminate against any subconsultant, employee or applicant for employment because of race, religion, color, national origin, handicap, ancestry, sex or age. Such non-discrimination shall include, but not be limited to, all activities related to initial employment, upgrading, demotion, transfer, recruitment or recruitment advertising, layoff or termination. Consultant shall also comply with all relevant provisions of City's Minority Business Enterprise program, Affirmative Action Plan or other related programs or guidelines currently in effect or hereinafter enacted.
3.3.10.4 Air Quality. To the extent applicable, Consultant must fully comply with all applicable laws, rules and regulations in furnishing or using equipment and/or providing services, including, but not limited to, emissions limits and permitting requirements imposed by the South Coast Air Quality Management District (SCAQMD) and/or California Air Resources Board (CARB). Consultant shall indemnify City against any fines or penalties imposed by SCAQMD, CARB, or any other governmental or regulatory agency for violations of applicable laws, rules and/or regulations by Consultant, its subconsultants, or others for whom Consultant is responsible under its indemnity obligations provided for in this Agreement. 24438.00000\30452526.3
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3.3.10.5 Water Quality Management and Compliance. Consultant shall keep itself and all subcontractors, staff, and employees fully informed of and in compliance with all local, state and federal laws, rules and regulations that may impact, or be implicated by the performance of the Services including, without limitation, all applicable provisions of the City’s ordinances regulating water quality and storm water; the Federal Water Pollution Control Act (33 U.S.C. § 1251, et seq.); the California Porter-Cologne Water Quality Control Act (Water Code § 13000 et seq.); and any and all regulations, policies, or permits issued pursuant to any such authority. Consultant must additionally comply with the lawful requirements of the City, and any other municipality, drainage district, or other local agency with jurisdiction over the location where the Services are to be conducted, regulating water quality and storm water discharges. City may seek damages from Consultant for delay in completing the Services caused by Consultant’s failure to comply with the laws, regulations and policies described in this Section, or any other relevant water quality law, regulation, or policy.
3.3.10.6 Safety. Consultant shall execute and maintain its work so as to avoid injury or damage to any person or property. In carrying out its Services, the Consultant shall at all times be in compliance with all applicable local, state and federal laws, rules and regulations, and shall exercise all necessary precautions for the safety of employees appropriate to the nature of the work and the conditions under which the work is to be performed.
3.3.11 Insurance.
3.3.11.1 Time for Compliance. Consultant shall not commence work under this Agreement until it has provided evidence satisfactory to the City that it has secured all insurance required under this section. In addition, Consultant shall not allow any subconsultant to commence work on any subcontract until it has provided evidence satisfactory to the City that the subconsultant has secured all insurance required under this section. Failure to provide and maintain all required insurance shall be grounds for the City to terminate this Agreement for cause.
3.3.11.2 Types of Insurance Required. As a condition precedent to the effectiveness of this Agreement for work to be performed hereunder, and without limiting the indemnity provisions of the Agreement, the Consultant, in partial performance of its obligations under such Agreement, shall procure and maintain in full force and effect during the term of the Agreement the following policies of insurance. If the existing policies do not meet the insurance requirements set forth herein, Consultant agrees to amend, supplement or endorse the policies to do so.
(A) Commercial General Liability: Commercial General Liability Insurance which affords coverage at least as broad as Insurance Services Office "occurrence" form CG 00 01, or the exact equivalent, with limits of not less than $2,000,000 per occurrence and no less than $4,000,000 in the general aggregate. Defense costs shall be paid in addition to the limits. The policy shall contain no endorsements or provisions (1) limiting coverage for contractual liability; (2) excluding coverage for claims or suits by one insured against another (cross-liability); (3) excluding products/completed operations liability; or (4) containing any other exclusion(s) contrary to the terms or purposes of this Agreement. (B) Automobile Liability Insurance: Automobile Liability Insurance with coverage at least as broad as Insurance Services Office Form CA 00 01 covering "Any Auto" (Symbol 1), or the exact equivalent, covering bodily injury and property damage for all activities with limits of not less than $1,000,000 combined limit for each occurrence. 24438.00000\30452526.3
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(C) Workers' Compensation: Workers' Compensation
Insurance, as required by the State of California and Employer's Liability Insurance with a limit of not less than $1,000,000 per accident for bodily injury and disease. (D) Professional Liability (Errors & Omissions): Professional Liability insurance or Errors & Omissions insurance appropriate to Consultant’s profession with limits of not less than $1,000,000. Covered professional services shall specifically include all work to be performed under the Agreement and delete any exclusions that may potentially affect the work to be performed (for example, any exclusions relating to lead, asbestos, pollution, testing, underground storage tanks, laboratory analysis, soil work, etc.). If coverage is written on a claims-made basis, the retroactive date shall precede the effective date of the initial Agreement and continuous coverage will be maintained or an extended reporting period will be exercised for a period of at least five (5) years from termination or expiration of this Agreement.
3.3.11.3 Insurance Endorsements. Required insurance policies shall contain the following provisions, or Consultant shall provide endorsements on forms approved by the City to add the following provisions to the insurance policies:
(A) Commercial General Liability: (1) Additional Insured: The City, its officials, officers, employees, agents, and volunteers shall be additional insureds with regard to liability and defense of suits or claims arising out of the performance of the Agreement.
Additional Insured Endorsements shall not (1) be restricted to "ongoing operations"; (2) exclude "contractual liability"; (3) restrict coverage to "sole" liability of Consultant; or (4) contain any other exclusions contrary to the terms or purposes of this Agreement. For all policies of Commercial General Liability insurance, Consultant shall provide endorsements in the form of ISO CG 20 10 10 01 and 20 37 10 01 (or endorsements providing the exact same coverage) to effectuate this requirement. (2) Cancellation: Required insurance policies shall not be canceled or the coverage reduced until a thirty (30) day written notice of cancellation has been served upon the City except ten (10) days shall be allowed for non-payment of premium. (B) Automobile Liability. Cancellation: Required insurance policies shall not be canceled or the coverage reduced until a thirty (30) day written notice of cancellation has been served upon the City except ten (10) days shall be allowed for non-payment of premium.
(C) Professional Liability (Errors & Omissions): (1) Cancellation:
Required insurance policies shall not be canceled or the coverage reduced until a thirty (30) day written notice of cancellation has been served upon the City except ten (10) days shall be allowed for non-payment of premium. (2) Contractual Liability Exclusion Deleted: This insurance shall include contractual liability applicable to this Agreement. The policy must “pay on behalf of” the insured and include a provision establishing the insurer’s duty to defend. (D) Workers' Compensation: (1) Cancellation: Required
insurance policies shall not be canceled or the coverage reduced until a thirty (30) day written notice of cancellation has been served upon the City except ten (10) days shall be allowed for non-payment of premium.
3.3.11.4 Primary and Non-Contributing Insurance. All policies of insurance shall be primary and any other insurance, deductible, or self-insurance maintained by 24438.00000\30452526.3
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the City, its officials, officers, employees, agents, or volunteers shall not contribute with this primary insurance. Policies shall contain or be endorsed to contain such provisions.
3.3.11.5 Waiver of Subrogation. All required insurance coverages, except for the professional liability coverage, shall contain or be endorsed to waiver of subrogation in favor of the City, its officials, officers, employees, agents, and volunteers or shall specifically allow Consultant or others providing insurance evidence in compliance with these specifications to waive their right of recovery prior to a loss. Consultant hereby waives its own right of recovery against City, and shall require similar written express waivers and insurance clauses from each of its subconsultants.
3.3.11.6 Deductibles and Self-Insured Retentions. Any deductible or selfinsured retention must be approved in writing by the City and shall protect the City, its officials, officers, employees, agents, and volunteers in the same manner and to the same extent as they would have been protected had the policy or policies not contained a deductible or self-insured retention.
3.3.11.7 Evidence of Insurance. The Consultant, concurrently with the execution of the Agreement, and as a condition precedent to the effectiveness thereof, shall deliver either certified copies of the required policies, or original certificates on forms approved by the City, together with all endorsements affecting each policy. Required insurance policies shall not be in compliance if they include any limiting provision or endorsement that has not been submitted to the City for approval. The certificates and endorsements for each insurance policy shall be signed by a person authorized by that insurer to bind coverage on its behalf. At least fifteen (15 days) prior to the expiration of any such policy, evidence of insurance showing that such insurance coverage has been renewed or extended shall be filed with the City. If such coverage is cancelled or reduced and not replaced immediately so as to avoid a lapse in the required coverage, Consultant shall, within ten (10) days after receipt of written notice of such cancellation or reduction of coverage, file with the City evidence of insurance showing that the required insurance has been reinstated or has been provided through another insurance company or companies.
3.3.11.8 Acceptability of Insurers. Each such policy shall be from a company or companies with a current A.M. Best's rating of no less than A:VII and authorized to transact business of insurance in the State of California, or otherwise allowed to place insurance through surplus line brokers under applicable provisions of the California Insurance Code or any federal law.
3.3.11.9 Enforcement of Agreement Provisions (non estoppel).
Consultant acknowledges and agrees that actual or alleged failure on the part of the City to inform Consultant of non-compliance with any requirement imposes no additional obligation on the City nor does it waive any rights hereunder.
3.3.11.10 Requirements Not Limiting. Requirement of specific coverage or minimum limits contained in this Section are not intended as a limitation on coverage, limits, or other requirement, or a waiver of any coverage normally provided by any insurance.
3.3.11.11 Additional Insurance Provisions
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(A) The foregoing requirements as to the types and limits of insurance coverage to be maintained by Consultant, and any approval of said insurance by the City, is not intended to and shall not in any manner limit or qualify the liabilities and obligations otherwise assumed by the Consultant pursuant to this Agreement, including but not limited to, the provisions concerning indemnification.
(B) If at any time during the life of the Agreement, any policy of insurance required under this Agreement does not comply with these specifications or is canceled and not replaced, City has the right but not the duty to obtain the insurance it deems necessary and any premium paid by City will be promptly reimbursed by Consultant or City will withhold amounts sufficient to pay premium from Consultant payments. In the alternative, City may cancel this Agreement.
(C) The City may require the Consultant to provide complete copies of all insurance policies in effect for the duration of the Project. (D) Neither the City nor any of its officials, officers, employees, agents or volunteers shall be personally responsible for any liability arising under or by virtue of this Agreement.
(E) The limits set forth herein shall apply separately to each insured against whom claims are made or suits are brought, except with respect to the limits of liability. Further the limits set forth herein shall not be construed to relieve the Consultant from liability in excess of such coverage, nor shall it limit the Consultant’s indemnification obligations to the City and shall not preclude the City from taking such other actions available to the City under other provisions of the Agreement or law.
(F) Consultant shall report to the City, in addition to Consultant’s insurer, any and all insurance claims submitted by Consultant in connection with the Services under this Agreement.
3.3.11.12 Insurance for Subconsultants. Consultant shall include all subconsultants engaged in any work for Consultant relating to this Agreement as additional insureds under the Consultant's policies, or the Consultant shall be responsible for causing subconsultants to purchase the appropriate insurance in compliance with the terms of these Insurance Requirements, including adding the City, its officials, officers, employees, agents, and volunteers as additional insureds to the subconsultant's policies. All policies of Commercial General Liability insurance provided by Consultant’s subconsultants performing work relating to this Agreement shall be endorsed to name the City, its officials, officers, employees, agents and volunteers as additional insureds using endorsement form ISO CG 20 38 04 13 or an endorsement providing equivalent coverage. Consultant shall not allow any subconsultant to commence work on any subcontract relating to this Agreement until it has received satisfactory evidence of subconsultant’s compliance with all insurance requirements under this Agreement, to the extent applicable. The Consultant shall provide satisfactory evidence of compliance with this section upon request of the City.
3.4 Labor Code Requirements.
3.4.1 Prevailing Wages. Consultant is aware of the requirements of California Labor Code Section 1720, et seq., and 1770, et seq., as well as California Code of Regulations, 24438.00000\30452526.3
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Title 8, Section 16000, et seq., ("Prevailing Wage Laws"), which require the payment of prevailing wage rates and the performance of other requirements on "public works" and "maintenance" projects. If the Services are being performed as part of an applicable "public works" or "maintenance" project, as defined by the Prevailing Wage Laws, and if the total compensation is $1,000 or more, Consultant agrees to fully comply with such Prevailing Wage Laws. City shall provide Consultant with a copy of the prevailing rates of per diem wages in effect at the commencement of this Agreement. Consultant shall make copies of the prevailing rates of per diem wages for each craft, classification or type of worker needed to execute the Services available to interested parties upon request, and shall post copies at the Consultant's principal place of business and at the project site. It is the intent of the parties to effectuate the requirements of sections 1771, 1774, 1775, 1776, 1777.5, 1813, and 1815 of the Labor Code within this Agreement, and Consultant shall therefore comply with such Labor Code sections to the fullest extent required by law. Consultant shall defend, indemnify and hold the City, its officials, officers, employees, agents, and volunteers free and harmless from any claim or liability arising out of any failure or alleged failure to comply with the Prevailing Wage Laws.
3.4.2 Registration/DIR Compliance. If the Services are being performed on a public works project of over $25,000 when the project is for construction, alteration, demolition, installation, or repair work, or a public works project of over $15,000 when the project is for maintenance work, in addition to the foregoing, then pursuant to Labor Code sections 1725.5 and 1771.1, the Consultant and all subconsultants must be registered with the Department of Industrial Relations (“DIR”). Consultant shall maintain registration for the duration of the Project and require the same of any subconsultants.
3.4.3 Compliance Monitoring. This Project may also be subject to compliance monitoring and enforcement by the DIR. It shall be Consultant’s sole responsibility to comply with all applicable registration and labor compliance requirements, including the submission of payroll records directly to the DIR. Any stop orders issued by the DIR against Consultant or any subconsultant that affect Consultant’s performance of services, including any delay, shall be Consultant’s sole responsibility. Any delay arising out of or resulting from such stop orders shall be considered Consultant caused delay and shall not be compensable by the City. Consultant shall defend, indemnify and hold the City, its officials, officers, employees and agents free and harmless from any claim or liability arising out of stop orders issued by the DIR against Consultant or any subconsultant.
3.4.4 Labor Certification. By its signature hereunder, Consultant certifies that it is aware of the provisions of Section 3700 of the California Labor Code which require every employer to be insured against liability for Worker's Compensation or to undertake self-insurance in accordance with the provisions of that Code, and agrees to comply with such provisions before commencing the performance of the Services.
3.5 Accounting Records.
3.5.1 Maintenance and Inspection. Consultant shall maintain complete and accurate records with respect to all costs and expenses incurred under this Agreement. All such records shall be clearly identifiable. Consultant shall allow a representative of City during normal business hours to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement. Consultant shall allow inspection of all work, data, documents, proceedings, and activities related to the Agreement for a period of three (3) years from the date of final payment under this Agreement.
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3.6 General Provisions.
3.6.1 Termination of Agreement.
3.6.1.1 Grounds for Termination. City may, by written notice to Consultant, terminate the whole or any part of this Agreement at any time and without cause by giving written notice to Consultant of such termination, and specifying the effective date thereof, at least seven (7) days before the effective date of such termination. Upon termination, Consultant shall be compensated only for those Services which have been adequately rendered to City and expenses incurred by Consultant, and Consultant shall be entitled to no further compensation.
Consultant may not terminate this Agreement except for cause. The rights and remedies of the City provided in this section shall not be exclusive and are in addition to any other rights and remedies provided by law, equity or under this Agreement. The City may terminate the Agreement for cause only if the City provides a notice of default to Consultant identifying the basis of such default with specificity and Consultant fails to commence cure of the same within 10 days of receipt of such notice from the City. If the City terminates the Agreement for cause, the City shall compensate Consultant for all Services duly performed until the date of such termination.
3.6.1.2 Effect of Termination. If this Agreement is terminated as provided herein, City may require Consultant to provide all finished or unfinished Documents and Data and other information of any kind prepared by Consultant in connection with the performance of Services under this Agreement. Consultant shall be required to provide such document and other information within fifteen (15) days of the request.
3.6.1.3 Additional Services. In the event this Agreement is terminated in whole or in part as provided herein, City may procure, upon such terms and in such manner as it may determine appropriate, services similar to those terminated.
3.6.2 Delivery of Notices. All notices permitted or required under this Agreement shall be given to the respective parties at the following address, or at such other address as the respective parties may provide in writing for this purpose:
Consultant: LAZ Parking CA LLC
949 South Coast Drive, Suite 515
Costa Mesa, CA 92626
ATTN: Muhammad Mansoor, VP of Municipal Operations
City: City of San Jacinto
595 S. San Jacinto Avenue
San Jacinto, CA 92583
ATTN: Rob Johnson, City Manager
Such notice shall be deemed made when personally delivered or when mailed, forty-eight (48) hours after deposit in the U.S. Mail, first class postage prepaid and addressed to the party at its applicable address. Actual notice shall be deemed adequate notice on the date actual notice occurred, regardless of the method of service.
3.6.3 Ownership of Materials and Confidentiality.
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3.6.3.1 Documents & Data; Licensing of Intellectual Property. This Agreement creates a non-exclusive and perpetual license for City to copy, use, modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property embodied in plans, specifications, studies, drawings, estimates, and other documents or works of authorship fixed in any tangible medium of expression, including but not limited to, physical drawings or data magnetically or otherwise recorded on computer diskettes, which are prepared or caused to be prepared by Consultant under this Agreement ("Documents & Data"). All Documents & Data shall be and remain the property of City, and shall not be used in whole or in substantial part by Consultant on other projects without the City’s express written permission. Within thirty (30) days following the completion, suspension, abandonment or termination of this Agreement, Consultant shall provide to City reproducible copies of all Documents & Data, in a form and amount required by City. City reserves the right to select the method of document reproduction and to establish where the reproduction will be accomplished. The reproduction expense shall be borne by City at the actual cost of duplication. In the event of a dispute regarding the amount of compensation to which the Consultant is entitled under the termination provisions of this Agreement, Consultant shall provide all Documents & Data to City upon payment of the undisputed amount. Consultant shall have no right to retain or fail to provide to City any such documents pending resolution of the dispute. In addition, Consultant shall retain copies of all Documents & Data on file for a minimum of fifteen (15) years following completion of the Project, and shall make copies available to City upon the payment of actual reasonable duplication costs. Before destroying the Documents & Data following this retention period, Consultant shall make a reasonable effort to notify City and provide City with the opportunity to obtain the documents.
3.6.3.2 Subconsultants. Consultant shall require all subconsultants to agree in writing that City is granted a non-exclusive and perpetual license for any Documents & Data the subconsultant prepares under this Agreement. Consultant represents and warrants that Consultant has the legal right to license any and all Documents & Data. Consultant makes no such representation and warranty in regard to Documents & Data which were prepared by design professionals other than Consultant or its subconsultants, or those provided to Consultant by the City.
3.6.3.3 Right to Use. City shall not be limited in any way in its use or reuse of the Documents and Data or any part of them at any time for purposes of this Project or another project, provided that any such use not within the purposes intended by this Agreement or on a project other than this Project without employing the services of Consultant shall be at City’s sole risk. If City uses or reuses the Documents & Data on any project other than this Project, it shall remove the Consultant’s seal from the Documents & Data and indemnify and hold harmless Consultant and its officers, directors, agents and employees from claims arising out of the negligent use or re-use of the Documents & Data on such other project. Consultant shall be responsible and liable for its Documents & Data, pursuant to the terms of this Agreement, only with respect to the condition of the Documents & Data at the time they are provided to the City upon completion, suspension, abandonment or termination. Consultant shall not be responsible or liable for any revisions to the Documents & Data made by any party other than Consultant, a party for whom the Consultant is legally responsible or liable, or anyone approved by the Consultant.
3.6.3.4 Indemnification. Consultant shall defend, indemnify and hold the City, its directors, officials, officers, employees, volunteers and agents free and harmless, pursuant to the indemnification provisions of this Agreement, for any alleged infringement of any patent, copyright, trade secret, trade name, trademark, or any other proprietary right of any person 24438.00000\30452526.3
(BB&K 2021) -13- Professional Services Agreement
or entity in consequence of the use on the Project by City of the Documents & Data, including any method, process, product, or concept specified or depicted. Consultant’s obligation to indemnify, defend and hold harmless the City, its directors, officials, officers, employees, volunteers, and agents shall not extend to (a) anything the City provides which is incorporated into the work or Services or Consultant’s compliance with any designs, specifications or instructions provided by the City or a third party at the City’s direction; (b) the City’s modification of the work or Services independent of Consultant; (c) any product, data, apparatus, or business method that Consultant did not provide even if used in combination with or the operation of the work or Services; and/or (d) Third Party Materials.
3.6.3.5 Confidentiality. All ideas, memoranda, specifications, plans, procedures, drawings, descriptions, computer program data, input record data, written information, and other Documents & Data either created by or provided to Consultant in connection with the performance of this Agreement shall be held confidential by Consultant. Such materials shall not, without the prior written consent of City, be used by Consultant for any purposes other than the performance of the Services. Nor shall such materials be disclosed to any person or entity not connected with the performance of the Services or the Project. Nothing furnished to Consultant which is otherwise known to Consultant or is generally known, or has become known, to the related industry shall be deemed confidential. Consultant shall not use City's name or insignia, photographs of the Project, or any publicity pertaining to the Services or the Project in any magazine, trade paper, newspaper, television or radio production or other similar medium without the prior written consent of City.
3.6.3.6 Confidential Information. The City shall refrain from releasing Consultant’s proprietary information ("Proprietary Information") unless the City's legal counsel determines that the release of the Proprietary Information is required by the California Public Records Act or other applicable state or federal law, or order of a court of competent jurisdiction, in which case the City shall notify Consultant of its intention to release Proprietary Information.
Consultant shall have five (5) working days after receipt of the release notice to give City written notice of Consultant's objection to the City's release of Proprietary Information. Consultant shall indemnify, defend and hold harmless the City, and its officers, directors, employees, and agents from and against all liability, loss, cost or expense (including attorney’s fees) arising out of a legal action brought to compel the release of Proprietary Information. City shall not release the Proprietary Information after receipt of the objection notice unless either: (1) Consultant fails to fully indemnify, defend (with City's choice of legal counsel), and hold City harmless from any legal action brought to compel such release; and/or (2) a final and non-appealable order by a court of competent jurisdiction requires that City release such information.
3.6.4 Cooperation; Further Acts. The Parties shall fully cooperate with one another, and shall take any additional acts or sign any additional documents as may be necessary, appropriate or convenient to attain the purposes of this Agreement.
3.6.5 Indemnification.
3.6.5.1 To the fullest extent permitted by law, Consultant shall defend (with counsel of City’s choosing), indemnify and hold the City, its officials, officers, employees, volunteers, and agents free and harmless from any and all third-party claims, demands, causes of action, costs, expenses, liability, loss, damage or injury of any kind, in law or equity, to property or persons, including wrongful death, in any manner arising out of, pertaining to, or incident to any acts, errors or omissions, to the extent caused by the negligence or willful misconduct of 24438.00000\30452526.3
(BB&K 2021) -14- Professional Services Agreement
Consultant, its officials, officers, employees, subcontractors, consultants or agents in connection with the performance of the Consultant’s Services, the Project or this Agreement, including without limitation the payment of all damages, expert witness fees and attorney’s fees and other related costs and expenses except such loss or damage caused by the sole negligence or willful misconduct of the City. Consultant's obligation to indemnify shall survive expiration or termination of this Agreement and shall not be restricted to insurance proceeds, if any, received by Consultant, the City, its officials, officers, employees, agents, or volunteers. Consultant’s obligation to indemnify an indemnitee hereunder is specifically conditioned upon (a) the indemnitee providing Consultant prompt written notice of any such claim and reasonable cooperation in defending such claim and (b) Consultant’s right to select counsel to defend such claim and to control the defense and settlement of such claim. If an indemnitee participates in the defense of any claim subject to indemnification with its own counsel the costs of such defense shall be paid by such indemnitee unless Consultant fails or refuses to defend such claim.
Notwithstanding anything herein to the contrary, In no event shall either party be liable for any incidental or consequential damages, loss of use, lost profits, or business interruption damages, even if the Parties may be aware of the possibility of such damages. In no event shall either party’s total liability arising from or connected with the Agreement exceed the minimum required insurance limits set forth in Section 3.3.10. The foregoing disclaimers and limitations of liability will apply notwithstanding any other contrary provision of any agreement between the Parties, and regardless of the form of action, whether in contract, tort, warranty, indemnity or otherwise.
3.6.5.2 If Consultant’s obligation to defend, indemnify, and/or hold harmless arises out of Consultant’s performance as a “design professional” (as that term is defined under Civil Code section 2782.8), then, and only to the extent required by Civil Code section 2782.8, which is fully incorporated herein, Consultant’s indemnification obligation shall be limited to claims that arise out of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the Consultant, and, upon Consultant obtaining a final adjudication by a court of competent jurisdiction, Consultant’s liability for such claim, including the cost to defend, shall not exceed the Consultant’s proportionate percentage of fault.
3.6.6 Entire Agreement. This Agreement contains the entire Agreement of the parties with respect to the subject matter hereof, and supersedes all prior negotiations, understandings or agreements. This Agreement may only be modified by a writing signed by both parties.
3.6.7 Governing Law; Government Code Claim Compliance. This Agreement shall be governed by the laws of the State of California. Venue shall be in Riverside County. In addition to any and all contract requirements pertaining to notices of and requests for compensation or payment for extra work, disputed work, claims and/or changed conditions, Consultant must comply with the claim procedures set forth in Government Code sections 900 et seq. prior to filing any lawsuit against the City. Such Government Code claims and any subsequent lawsuit based upon the Government Code claims shall be limited to those matters that remain unresolved after all procedures pertaining to extra work, disputed work, claims, and/or changed conditions have been followed by Consultant. If no such Government Code claim is submitted, or if any prerequisite contractual requirements are not otherwise satisfied as specified herein, Consultant shall be barred from bringing and maintaining a valid lawsuit against the City.
3.6.8 Time of Essence. Time is of the essence for each and every provision of this Agreement.
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3.6.9 City's Right to Employ Other Consultants. City reserves right to employ other consultants in connection with this Project.
3.6.10 Successors and Assigns. This Agreement shall be binding on the successors and assigns of the parties.
3.6.11 Assignment or Transfer. Consultant shall not assign, hypothecate, or transfer, either directly or by operation of law, this Agreement or any interest herein without the prior written consent of the City. Any attempt to do so shall be null and void, and any assignees, hypothecates or transferees shall acquire no right or interest by reason of such attempted assignment, hypothecation or transfer.
3.6.12 Construction; References; Captions. Since the Parties or their agents have participated fully in the preparation of this Agreement, the language of this Agreement shall be construed simply, according to its fair meaning, and not strictly for or against any Party. Any term referencing time, days or period for performance shall be deemed calendar days and not work days. All references to Consultant include all personnel, employees, agents, and subconsultants of Consultant, except as otherwise specified in this Agreement. All references to City include its elected officials, officers, employees, agents, and volunteers except as otherwise specified in this Agreement. The captions of the various articles and paragraphs are for convenience and ease of reference only, and do not define, limit, augment, or describe the scope, content, or intent of this Agreement.
3.6.13 Amendment; Modification. No supplement, modification, or amendment of this Agreement shall be binding unless executed in writing and signed by both Parties.
3.6.14 Waiver. No waiver of any default shall constitute a waiver of any other default or breach, whether of the same or other covenant or condition. No waiver, benefit, privilege, or service voluntarily given or performed by a Party shall give the other Party any contractual rights by custom, estoppel, or otherwise.
3.6.15 No Third-Party Beneficiaries. There are no intended third-party beneficiaries of any right or obligation assumed by the Parties.
3.6.16 Invalidity; Severability. If any portion of this Agreement is declared invalid, illegal, or otherwise unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
3.6.17 Prohibited Interests. Consultant maintains and warrants that it has not employed nor retained any company or person, other than a bona fide employee working solely for Consultant, to solicit or secure this Agreement. Further, Consultant warrants that it has not paid nor has it agreed to pay any company or person, other than a bona fide employee working solely for Consultant, any fee, commission, percentage, brokerage fee, gift or other consideration contingent upon or resulting from the award or making of this Agreement. For breach or violation of this warranty, City shall have the right to rescind this Agreement without liability. For the term of this Agreement, no member, officer or employee of City, during the term of his or her service with City, shall have any direct interest in this Agreement, or obtain any present or anticipated material benefit arising therefrom.
3.6.18 Authority to Enter Agreement. Consultant has all requisite power and 24438.00000\30452526.3
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authority to conduct its business and to execute, deliver, and perform the Agreement. Each Party warrants that the individuals who have signed this Agreement have the legal power, right, and authority to make this Agreement and bind each respective Party.
3.6.19 Counterparts. This Agreement may be signed in counterparts, each of which shall constitute an original.
3.6.20 Survival. All rights and obligations hereunder that by their nature are to continue after any expiration or termination of this Agreement, including, but not limited to, the indemnification obligations, shall survive any such expiration or termination.
3.7 Subcontracting.
3.7.1 Prior Approval Required. Consultant shall not subcontract any portion of the work required by this Agreement, except as expressly stated herein, without prior written approval of City. Subcontracts, if any, shall contain a provision making them subject to all provisions stipulated in this Agreement.
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SIGNATURE PAGE TO PROFESSIONAL SERVICES AGREEMENT
BY AND BETWEEN THE CITY OF SAN JACINTO AND
LAZ Parking CA LLC
IN WITNESS WHEREOF, each of the Parties has caused this Agreement to be executed on the day and year first above written.
CITY OF SAN JACINTO LAZ Parking CA LLC
By: ____________________________ By: ____________________________ Rob Johnson Michael Kuziak
City of San Jacinto COO
Attest:
City Clerk
Approved as to Form:
______________________________
Best Best & Krieger LLP
City Attorney
24438.00000\30452526.3
(BB&K 2021) Exhibit “A”-1 Professional Services Agreement EXHIBIT "A"
SCOPE OF SERVICES
Parking Enforcement
Services Proposal
City of San Jacinto, CA | February 27, 2025
Parking Enforcement Services Proposal
City of San Jacinto, CA | February 27, 2025 | Cover Letter 2
COVER LETTER
February 27, 2025
Ms. Rene Yarnall
Community Development Manager
City of San Jacinto
Phone: 951.487.7330 x375
RE: PROPOSAL FOR PARKING ENFORCEMENT SERVICES
Dear Ms. Yarnall,
LAZ Parking (LAZ) is thrilled to present our proposal for Parking Enforcement Services in the City of San Jacinto (the City). Infused with the spirit of improving compliance throughout the communities we serve, our ambassador approach blends cutting-edge technology with a deep understanding of local parking dynamics, ensuring not only compliance but a seamless and positive parking experience for citizens and visitors alike.
We take a proactive and community-centric approach to providing top-notch parking enforcement services with a focus on precision, efficiency, and a keen understanding of local needs. Our experienced team is dedicated to ensuring seamless parking experiences that align with the unique charm of each community we serve. Through innovative solutions and a commitment to improving parking compliance, LAZ is ready to act as your trusted partner in creating a harmonious parking environment to improve quality of life and parking compliance throughout the city.
The following proposal demonstrates why LAZ is the ideal company to serve the City for its parking enforcement needs. Providing exceptional service is not just something we do; it is who we are. We trust that this has been clearly demonstrated by our past success throughout California, as well as by our vision for what can be done in the years ahead in the region. Our Government Services Division offers our customers turnkey parking enforcement solutions that are designed to provide fair and consistent enforcement with reliable and cost-effective service-led program management. LAZ has a seasoned, experienced, and realistic understanding of the challenges specific to your operations in a suburban environment. We take pride in our delivery of superior service to our customers, and we hope to develop a longstanding partnership with the City.
By partnering with LAZ, the City will receive a service-led, technology-driven and forward-thinking approach to parking enforcement where we will align our efforts with your enforcement objectives to deliver highquality results and value for the City. Thank you for the opportunity to submit this proposal for your consideration.
Sincerely,
Muhammad Mansoor, CAPP
Vice President, Municipal Operations
949 South Coast Drive, Suite 515
Costa Mesa, CA 92626
(714) 290-4854 | [email protected]
Robert Maroney, CAPP
Vice President, Government Services
One Financial Plaza, 14th Floor
Hartford, CT 06103
(804) 921-5019 | [email protected]
2 Parking Enforcement Services Proposal
City of San Jacinto, CA | February 27, 2025 | Table of Contents 3
TABLE OF CONTENTS
Parking Enforcement Services
City of San Jacinto
Cover Letter........................................................................................................................................2 Table of Contents................................................................................................................................3 Executive Summary.............................................................................................................................4 Organization, Credentials and Experience ............................................................................................7 Enforcement Methodolgy and Project Approach ................................................................................18 Cost Proposal ...................................................................................................................................27 Parking Enforcement Services Proposal
City of San Jacinto, CA | February 27, 2025 | Executive Summary 4
EXECUTIVE SUMMARY
Understanding of the City’s Intent and Objectives
We recognize that the City of San Jacinto has seen consistent growth as a desirable suburban community in Riverside County. With the burgeoning activity, the need for consistent parking enforcement is necessary to improve quality of life within the community. The City is looking for a successful partnership with a reputable company with demonstrated skills and technical ability that provides high levels of customer service and satisfaction to provide consistent street sweeping parking enforcement services to fulfill the needs of the residents and visitors alike. The challenge is finding a firm that can mirror the City’s processes for screening, hiring, and training professionals that can deliver consistent level of service and follow its overall objective of improving quality of life in this beautiful city.
To achieve this goal, the City needs stability and consistency in parking enforcement activities so the needs of its residents and visitors can be addressed in a timely manner.
Our Qualifications to Achieve the City’s Objectives
We have a strong track record of collaborating with our clients, bringing innovation and professionalism to each city we serve. As a company at the forefront of parking systems, LAZ exceeds the minimum qualifications required to support this project. We offer the City a broad range of parking enforcement experience and the proven success we have achieved in managing similar operations for other major cities. Our longstanding relationships with cities across North America with a 100% contract renewal rate are a testament to our commitment to our clients. Our experience in parking enforcement and related services is unmatched, more specifically, our footprint in CA. Collectively, across the United States, LAZ leads the privatized parking enforcement industry by issuing over 1.5 million on-street tickets per year – more than any other contractor within privatized municipal operations. Our knowledge of local parking enforcement trends comes from more than 40 years of working with city governments across the United States. As a full-service parking management company, we understand the benefits of a wellmanaged enforcement program and consistent execution of parking enforcement. Throughout the years, Parking Enforcement Services Proposal
City of San Jacinto, CA | February 27, 2025 | Executive Summary 5 we have been an effective, committed, and dedicated partner in the overall success of our customers.
We manage some of the most complex enforcement programs in California, including the cities of Palm Springs, Santa Ana, Newport Beach, Burbank, Malibu, West Hollywood, Inglewood, San Marcos, San Mateo, San Bruno, San Leandro, Palo Alto, South San Francsico and Salinas. Most of these contracts are managed by their Police Departments, therefore, we are aware of the elevated expectations the City has from the selection of a service provider for these services.
Our Proposed Approach
In keeping with the City’s Street Sweeping Plan, LAZ Parking will act as a true partner to help foster the City’s vision of a safe and inviting suburban community with a goal of maintaining clean streets and high standard of living for its residents.
LAZ fully understands the challenging environment of providing on-street street sweeping enforcement services year-round, in diverse and sometimes challenging conditions. Our expertise centers on supporting large-scale municipal on-street parking operations. We possess specific processes for screening, hiring, onboarding, and training quality enforcement personnel, along with optimizing enforcement through use of innovative technology and by maintaining quality controls to meet performance and financial objectives for the cities we serve and by allowing them to make data-driven decisions.
HOW OUR PROPOSED APPROACH ACHIEVES THE CITY’S OBJECTIVES Our approach to achieving the City’s objectives is based on efficiency and automation. LAZ’s plan revolves around proven and tested processes for performance measurement. Drawing on our local and national experience, listed below are some of the major benefits to the City.
MANAGEMENT TEAM MADE UP OF SEASONED PARKING PROFESSIONALS To make this program a success right from the start, we have put together a team of professionals with combined municipal parking experience of over 250 years and hands-on experience launching over 20 first-time privatized enforcement programs. This leaves no transition risk and ensures continuity of operations and enforcement enhancement based on specific CA experience.
WE BELIEVE STAFF SELECTION AND TRAINING IS A HIGH PRIORITY We employ proven methods to carefully select the most qualified enforcement personnel, train and educate our workforce regularly, and provide them with tools needed to succeed in ensuring they provide fair and consistent enforcement within the communities we serve.
STRICT QUALITY CONTROL PROCEDURES
Our proven and field-tested Standard Operating Procedures translate into strict Quality Control and Quality Assurance efforts. We proudly maintain our ticket accuracy performance above 97 percent.
Parking Enforcement Services Proposal
City of San Jacinto, CA | February 27, 2025 | Executive Summary 6 Ticket accuracy equals fewer administrative reviews, improved program reputation, and enhanced collection revenues. Additional benefits include improved officer productivity, consistency in enforcement activities, and quality customer service.
TECHNOLOGY DRIVEN SOLUTIONS
Building upon our existing data capture and reporting methods, LAZ has invested in automated systems with our Business Intelligence tool powered by Microsoft BI, which enables our clients and managers to view and measure program and employee performance in real-time.
DEPTH OF LOCAL PRESENCE AND KNOWLEDGE OF THE AREA
With a large pool of staff in the OC/Inland Empire region, we will be able to quickly fill any unplanned staffing shortages and/or unforeseen vacancies.
CONCLUSION
We love working with progressive and innovative cities who embrace the changes required for growth while still honoring their values. With this attitude, a partnership with LAZ can transform the City of San Jacinto Street Sweeping parking enforcement program in a way that is manageable, sustainable, and profitable. We have done it for other cutting-edge programs locally. If you are ready to improve the overall citizen and visitor experience and increase your enforcement efforts right from the start of implementation, we are ready to take you there. This proposal outlines in more detail our approach to managing each step towards that goal, and what you can expect along the way. But your biggest expectation should be one of success. We look forward to a long-standing partnership with the City.
Parking Enforcement Services Proposal
City of San Jacinto, CA | February 27, 2025 | Organization, Credentials, and Experience 7
ORGANIZATION, CREDENTIALS, AND
EXPERIENCE
LAZ Parking brings extensive expertise in providing top-notch parking enforcement services to the West Coast and across the United States. With a proven track record, we have successfully navigated diverse landscapes, contributing to the seamless operation and optimization of municipal and government agency-operated programs nationwide.
About LAZ Parking
LAZ Parking stands as an experienced and rapidly expanding privately owned parking operator in the United States, leading the charge in digital parking technology. Our journey began in Hartford, CT, back in 1981, fast forward four decades later, and we've honed our expertise to deliver top-tier parking management and transportation services.
Today, LAZ operates a staggering 1.3+ million parking spaces nationwide, spanning an impressive 4,250+ locations, touching down in 43 states, and serving 460+ cities. Our commitment to excellence is recognized on a national scale, as we proudly hold the Accredited Parking Organization (APO) status. We're renowned for our unwavering dedication to responsible parking management, operational brilliance, exceptional customer experiences, sustainability initiatives, and unwavering commitment to safety and security.
Parking Enforcement Services Proposal
City of San Jacinto, CA | February 27, 2025 | Organization, Credentials, and Experience 8 Our diverse portfolio encompasses a wide spectrum, including on-street and off-street municipal parking, transit parking systems, entertainment and event parking, commercial and residential buildings, hotels and resorts, office complexes, mixed-use projects, hospitals and medical centers, airports, university parking, shuttle services, and valet-oriented parking solutions.
Leading the Way in the Municipal
Sector
LAZ Parking is a leading provider, specializing in parking solutions tailored for municipalities and government agencies nationwide. Our allencompassing approach to parking management is rooted in sustainability, aimed at enriching communities, streamlining parking operations, and fortifying the financial standing of our clients. Within our Government Services team, we boast an unrivaled track record in managing municipal parking facilities and on-street programs. We oversee over 500,000 parking spaces on behalf of federal, state, and local government agencies, including the management of over 120,000 onstreet meters. Our strategic focus revolves around the implementation of efficient operational procedures, dynamic marketing campaigns, robust revenue integrity systems, groundbreaking technology applications, and customer service initiatives that set the industry standard.
OMNIA Partners
LAZ Parking is a vendor and partner with OMNIA Partners, previously NCPA (National Cooperative Purchasing Alliance). As your ally in the purchasing process, OMNIA Partners is dedicated to optimizing procurement for your organization. Our goal is to improve the way your organization identifies, evaluates, and procures what they need at the best value. With free membership, you'll gain full access to our portfolio of leading national supplier contracts, spend visibility, analytics, and subject matter experts. We are happy to discuss more upon the City’s request.
Parking Enforcement Services Proposal
City of San Jacinto, CA | February 27, 2025 | Organization, Credentials, and Experience 9 IPMI Accredited Parking Organization (APO)
LAZ Parking is an Accredited Parking Organization (APO) and is nationally recognized for its best practices in responsible parking management, operational excellence, customer experience, sustainability, safety, and security.
Public Sector Expertise
From coast to coast, LAZ Parking collaborates with municipalities and government agencies spanning the breadth of the United States. Our footprint extends from vibrant urban centers to the serene countryside and picturesque coastlines. We've had the opportunity of working with numerous public sector clients, each contributing to our extensive portfolio. The following is a sample of LAZ Parking’s public sector clients, including the approximate number of spaces for each. Local parking enforcement references are provided later in this section.
⚫ City of Palm Springs, CA (1,435)
⚫ City of Burbank, CA (3,364)
⚫ City of Newport Beach, CA (4,500)
⚫ City of West Hollywood, CA (3,360)
⚫ City of Inglewood, CA (7,500)
⚫ City of Long Beach, CA (10,300)
⚫ City of Santa Ana, CA (3,750)
⚫ City of San Marcos, CA (2,500)
⚫ City of San Mateo, CA (3,750)
⚫ City of Palo Alto, CA (2,500)
⚫ City of San Leandro, CA (2,350)
⚫ City of South San Francisco
⚫ City of Stockton, CA (6,145)
⚫ City of Sausalito, CA (1,875)
⚫ City of San Bruno, CA (1,610)
⚫ City of San Francisco, CA (27,000)
⚫ City of Berkeley, CA (4,575)
⚫ California State Parks (2,664)
⚫ City of Chicago Meters System (36,000)
⚫ Washington Metro Area Transit Authority
(59,000)
⚫ Montgomery County, MD (21,500)
⚫ New York City Housing Authority (20,600)
⚫ NY Metropolitan Transit Authority
(16,600)
⚫ Rhode Island State Beaches (8,100)
⚫ City of Miami Beach, FL (6,000)
⚫ City of New Rochelle, NY (5,868)
⚫ City of Lowell, MA (5,566)
⚫ Norwalk Parking Authority (3,763)
⚫ City of Stamford, CT (3,400)
⚫ San Francisco Municipal Transportation
Authority (3,114)
⚫ City of Syracuse, NY (2,525)
Unparalleled Parking Enforcement Experience
Within its Government Services Business Unit, LAZ has a dedicated Parking Enforcement Business Segment that is primarily focused on Parking Enforcement Services. We have delivered reliable Parking Enforcement and related services since 1988. Today, within our enforcement portfolio, we issue close to
1.5 million citations annually with an average citation dismissal rate of less than 3% throughout our contracts. Working collaboratively with cities, counties and police agencies throughout the U.S., LAZ has been intrinsic in developing innovative parking enforcement solutions that integrate seamlessly with the wider parking and transportation network of each city we serve. We are in the unique position of having Parking Enforcement Services Proposal
City of San Jacinto, CA | February 27, 2025 | Organization, Credentials, and Experience 10 managed some of the most complex turnkey parking systems in the country. Our experience and expertise in the techniques and technologies used in parking enforcement are unmatched.
Since 1981, LAZ Parking has grown and adapted alongside our customers. Today, we operate over 100 government contracts across the U.S. with a 100% contract renewal rate. Most notably, our long-term presence in the California market allows us to use best practices learned from managing some of the most consistent and well-established enforcement programs including West Hollywood, Inglewood, Santa Ana, Burbank, and CA State Parks. With hands-on experience managing parking enforcement programs in highly diverse mixed-use environments, we pledge to build on this experience to continue our solid commitment to the delivery of effective parking enforcement solutions for the City of San Jacinto.
The table below provides a snapshot of our current programs, followed by references to similar projects demonstrating our past performance and proven track record of successfully implementing parking enforcement services solutions for municipal and law enforcement agencies. ANNUAL CITATIONS ISSUED OPERATIONS/MANAGEMENT PARKING ENFORCEMENT ELECTRONIC HANDHELDS SMART TECHNOLOGY LPR TECHNOLOGY ENFORCE ALL MCS & STATE CVC
PERMIT ENFORCEMENT
ON STREET ENFORCEMENT
OFF-STREET ENFORCEMENT
SURFACE LOTS
STREET SWEEPING ENFORCE
CUSTOMER PHONE SUPPORT
TOWING AND BOOTING
TRAFFIC DISPATCH SERVICES
TRAFFIC CONTROL SERVICES
California Municipal Enforcement Clients
City of West Hollywood, CA 200,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ City of Inglewood, CA 90,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ City of Santa Ana, CA 45,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
California State Parks 30,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
City of Salinas, CA 20,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
City of Palo Alto, CA 10,500 ✓ ✓ ✓ ✓ ✓ ✓ ✓
City of San Mateo, CA 32,500 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ City of Newport Beach, CA 70,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
City of San Marcos, CA 10,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
City of San Leandro, CA 15,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓
City of Burbank, CA 45,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Parking Enforcement Services Proposal
City of San Jacinto, CA | February 27, 2025 | Organization, Credentials, and Experience 11
ANNUAL CITATIONS ISSUED
OPERATIONS/MANAGEMENT
PARKING ENFORCEMENT
ELECTRONIC HANDHELDS
SMART TECHNOLOGY
LPR TECHNOLOGY
ENFORCE ALL MCS
& STATE CVC
PERMIT ENFORCEMENT
ON STREET ENFORCEMENT
OFF-STREET ENFORCEMENT
SURFACE LOTS
STREET SWEEPING ENFORCE
CUSTOMER PHONE SUPPORT
TOWING AND BOOTING
TRAFFIC DISPATCH SERVICES
TRAFFIC CONTROL SERVICES
National Municipal Enforcement Clients
City of Chicago, IL 550,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Montgomery County, MD 150,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
New York, NY (MTA, NYCHA) 50,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
South Miami, FL 45,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Norwalk, CT 40,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
City of Arvada, CO 10,500 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
The Ohio State University 36,600 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Eastern Michigan University 10,000 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Parking Enforcement Services Proposal
City of San Jacinto, CA | February 27, 2025 | Organization, Credentials, and Experience 12 Local Management Team
ALAN ARECHIGA – PROJECT MANAGER
Alan Arechiga is a California native. Alan was born and raised in the Coachella Valley. At the age of twenty-one he began working for LAZ parking's West Coast Division and has been with the company for more than 6 years. His experience with sales and wanting to help others completely spilled over into his job at LAZ, where he has now made his career.
Alan now is an Operations Manager overseeing operations in Palm Springs and Inland Empire.
NICK ALEX, DIRECTOR OF OPERATIONS
Nick has worked with LAZ for over 20 years and has worked in the Orange County, Los Angeles, Riverside, Palm Springs and San Diego markets. Nick will be supporting the team in the initial startup phase, operations, and management oversight.
NICK LAPATING – REGIONAL GENERAL MANAGER
Nick Lapating has worked for LAZ Parking for 16 years. He has held a variety of positions including Location Manager, Operations Manager, and Project Manager. His experience has been in different markets including Los Angeles and Mile High City of Denver, Colorado. Nick is currently the General Manager for Inland Empire/ Orange County region. He has also been involved with the start-up and organization of a diverse set of parking operations including municipalities, hotels, restaurants, hospitals, and commercial facilities.
PETER CHO, CAPP - SENIOR OPERATIONS MANAGER, GOVERNMENT SERVICES Peter joined the LAZ Parking family as a Senior Operations Manager in 2021 through the acquisition of Serco Parking Services. In his current role, Peter plays a pivotal part in providing operational support for all legacy Serco parking programs and ensuring uniformity and operational compliance across LAZ Parking's Government Services initiatives. A seasoned leader with an impressive career spanning over twenty-five years in the Parking Industry, Peter brings a wealth of experience to the table. His extensive background encompasses the management and seamless transition of intricate municipal and commercial parking programs. As a recognized subject matter expert in Municipal On-and Off-Street Parking Operations, Peter remains well-versed in the latest industry technology, which he actively applies to support both our new and established operations.
Parking Enforcement Services Proposal
City of San Jacinto, CA | February 27, 2025 | Organization, Credentials, and Experience 13 MUHAMMAD MANSOOR, CAPP – VICE PRESIDENT, MUNICIPAL SERVICES Muhammad Mansoor is a renowned name in the parking industry, and he brings his wealth of expertise to LAZ Parking's Government Services division. In his role, Muhammad serves as a subject matter expert, dedicated to ensuring the delivery of high-quality service across our government parking contracts. He holds direct responsibility for decision-making related to on-street parking contracts throughout the United States.
Muhammad is an active and engaged member of several key industry associations, including IPMI (International Parking & Mobility Institute), NPA (National Parking Association), and various regional parking organizations. His commitment to excellence extends to his recognition as a Six Sigma Yellow Belt recipient.
With a remarkable 20-year career in the parking industry, Muhammad has consistently been at the forefront of innovation. He has led the implementation of cutting-edge technology and worked with cities to develop state-of-the-art design tools, redefining transportation practices to transform urban spaces into vibrant, thriving urban places. Muhammad stands as a steadfast subject matter expert, always ready and willing to assist and contribute to the success of our contracts. His experience includes transitioning and implementing over 30 municipal parking programs in the past 10 years including nationally recognized programs for the cities of San Francisco, Los Angeles and Nashville, TN.
Muhammad's academic journey includes studies at California State University, Long Beach, and the Said Business School at the University of Oxford. Furthermore, his dedication to the industry is exemplified by his achievement of Certified Administrator of Public Parking (CAPP) certification, which he received in 2022.
ROB MARONEY, CAPP – VICE PRESIDENT, GOVERNMENT SERVICES Rob, a seasoned professional with a distinguished career spanning over two decades, joined LAZ Parking in 2015 as the Vice President of Government Services. Based in Richmond, VA, Rob plays a pivotal role in overseeing and supporting the dynamic growth of our Government Services market, which encompasses municipal agencies and public-private partnerships.
Rob's extensive background is deeply rooted in government operations, management, and consulting.
His career commenced in municipal government, and over his 12+ years with Norfolk, VA, he ascended to the role of Director of Parking. Additionally, he served as the Director of Parking and Transportation for Virginia Commonwealth University, where he provided strategic oversight for the university's parking, transportation, and fleet management programs. As a testament to his dedication and leadership in the parking industry, Rob is actively engaged in several national and regional parking associations, currently serving on the Board of Directors for the Parking Association of the Virginias. He holds a Government and Fine Arts degree from the College of William & Mary and has earned the esteemed designation of Certified Administrator of Public Parking (CAPP).
Parking Enforcement Services Proposal
City of San Jacinto, CA | February 27, 2025 | Organization, Credentials, and Experience 14 Parking Enforcement References
California Based Municipal Parking Programs
San Mateo, California
SAN MATEO POLICE DEPARTMENT
In November 2019, LAZ Parking proudly commenced enforcement services for the vibrant community of San Mateo, California, triumphing in a competitive bid process. The comprehensive contract encompasses 8 vehicles equipped with cutting-edge cloudbased License Plate Recognition (LPR) technology by omniQ. Going beyond mere on-and-off street enforcement, LAZ takes the helm in managing traffic control and special events, adding an extra layer of support and convenience for the tight-knit Bay Area community and its 100,000+ residents. As the 11-member LAZ team, led by 1 Operations Manager, 1 Supervisor, and 9 dedicated Police Enforcement Officers, embarked on this endeavor, they swiftly implemented efficient enforcement solutions and citation services tailored to the unique parking landscape of the downtown area, consisting of 2,500 spaces.
Parking Enforcement Services Proposal
City of San Jacinto, CA | February 27, 2025 | Organization, Credentials, and Experience 15 Burbank, California
BURBANK POLICE DEPARTMENT
LAZ Parking was selected to provide parking enforcement services for the Burbank Police Department, Traffic Bureau in 2023. The collaboration between LAZ and the Burbank Police Department was initiated with the aim of augmenting the city's in-house parking enforcement efforts.
During this transitional phase, LAZ and the police department worked in tandem to educate residents and business owners about the benefits of this enhanced service. LAZ took a proactive approach by setting up informational booths at events like Police and Fire Day and National Night Out, providing an opportunity to engage with Burbank residents and attentively address their parking concerns.
Our dedicated LAZ staff underwent comprehensive training, encompassing both classroom instruction and hands-on field experience. This training covered a thorough understanding of the City's municipal codes and the California Vehicle Code. Additionally, our team learned how to seamlessly communicate with the PD's dispatch communication department, ensuring a coordinated and effective operation. To ease into the transition, a period of warnings was issued before the commencement of live enforcement.
Simultaneously, a targeted marketing campaign was launched to introduce the City to the new enforcement team. Since the go-live date in mid-June 2023, LAZ has demonstrated a significant increase in citation productivity. Moreover, we have earned the trust of the residents, resulting in improved parking compliance within the city. This collaborative effort represents a positive stride towards more effective parking enforcement, contributing to the overall well-being and orderliness of Burbank.
LAZ Parking doesn't just embrace technology; we thrive on it. Our cutting-edge program is a testament to our commitment to efficiency and innovation. Picture this: our patrol cars are equipped with state-of-theart Mobile License Plate Recognition (LPR) technology, a game-changer for efficient enforcement. With LPRs seamlessly integrated into all five patrol vehicles, our team can swiftly enforce regulations for residential parking permits and time-limited areas.
Parking Enforcement Services Proposal
City of San Jacinto, CA | February 27, 2025 | Organization, Credentials, and Experience 16 Santa Ana, California
SANTA ANA POLICE DEPARTMENT
Since 2018, LAZ Parking has been at the forefront of citywide parking enforcement for the City of Santa Ana, California.
Following the LAZ Parking and Serco acquisition that shifted oversight from Serco Parking, our collaboration with the Santa Ana Police Department ensures seamless contract services. Amidst this transition, accomplished within a swift 30 days, LAZ Parking underwent a comprehensive overhaul, introducing new processes, screening, training, and onboarding a dedicated staff. Remarkably, this transformation occurred with zero service interruptions, a testament to our commitment to meeting all deadlines set forth by the Santa Ana Police Department. Beyond day-to-day operations, LAZ Parking has been a steadfast partner in handling special assignments, providing additional staff as needed under the guidance of the SAPD parking supervisor.
Parking Enforcement Services Proposal
City of San Jacinto, CA | February 27, 2025 | Organization, Credentials, and Experience 17 West Hollywood, California
CITY OF WEST HOLLYWOOD PARKING DIVISION
Since the dawn of the new millennium in 2002, LAZ Parking has taken the reins of West Hollywood's vibrant on-street parking program. It's a tale of transformation, for this operation was once entrusted to Serco Parking until the LAZ and Serco acquisition in 2021, marking a new chapter in the story. With a keen eye on progress, we now manage a remarkable 2,500 parking spaces with a dedicated team of over 35 skilled individuals.
In the heart of July 2021, a new saga unfolded as LAZ Parking was bestowed with a prestigious nine-year contract for parking enforcement services, a treasure trove valued at $20 million and beyond. We deliver these turnkey parking enforcement services with unwavering dedication, available 24/7, 365 days a year.
Our mission? To uphold the peace of the parking realm, whether it's by vehicle, bike, or the steady rhythm of foot patrols. We command traffic with precision, offer swift dispatch services, extend a warm welcome at the front counter with unparalleled customer service, expertly manage encroachments and temporary permits, tow with grace, and even make court appearances if need be.
In the grand year of 2018, we added another jewel to our crown, West Hollywood's meter collection and maintenance program. Approximately 1900 IPS meters fell under our watchful eye, with annual revenues surpassing $6 million. Our squadron of meter collectors includes two Level 2 IPS certified technicians and industry veterans, ensuring that any downtrodden meters are swiftly restored to their former glory, with most issues resolved within a mere 4 hours.
Parking Enforcement Services Proposal
City of San Jacinto, CA | February 27, 2025 | Enforcement Methodolgy and Project Approach
18 ENFORCEMENT METHODOLGY
AND PROJECT APPROACH
The City of San Jacinto deserves an experienced parking company that has a track record of delivering top quality services that will align with the City’s goals and objectives. LAZ Parking is ready to work with the Sherriff’s Department team to bring consistency in its enforcement efforts. We will provide skilled and trained personnel, resources, and know-how to implement and sustain this essential service to the residents and stakeholders of the City.
Management Approach
We take a proactive management approach that ties in quality talent with the best-in-class processes supported by proven and tested technology systems. Our commitment to our municipal partners is that we will select quality talent that can represent both the City and LAZ in the most professional manner with a service mindset and an ambassador approach. We will streamline operations using stringent, repeatable, proven, and tested processes to ensure officer productivity, ticket accuracy and citizen satisfaction. We infuse each of the programs we manage with cutting edge technology and innovation to ensure optimal efficiency of the professional systems we operate alongside our municipal partners. We are confident we have the right solution for the City in the combination of our people, our processes supported by the right technologies and our delivery expertise.
Parking Enforcement Services Proposal
City of San Jacinto, CA | February 27, 2025 | Enforcement Methodolgy and Project Approach
19 Enforcement Methodology
Parking enforcement is an essential function of any on-street parking system. However, a successful parking enforcement program should not be defined solely by the volume of citations issued or revenue generated through parking violations. At LAZ Parking, we take a comprehensive approach, utilizing our national experience and industry best practices to create a culture of compliance. The goal of improved payment compliance and adherence to time restrictions is to generate turnover for the highest demanded parking spaces within the City’s business districts and most utilized areas.
CITIZEN CENTRIC APPROACH TO PARKING ENFORCEMENT
LAZ's commitment is to provide a customer-centric approach to parking enforcement. Unlike traditional parking enforcement programs, our approach focuses on public education as well as business and community outreach, fostering increased compliance without alienating us from the community.
We will provide a team of parking enforcement ambassadors that will not only be trained in the fundamentals of customer service, but we will also provide a uniformed and highly visible presence for aiding citizens and visitors every day.
Some examples of our efforts for public assistance as part of our enforcement services include:
• Providing brochures, directions, or a map to
someone looking for a particular place of
interest (e.g., Restaurant, Administration,
Library, etc.)
• Aiding customers with changing flat tires or
jump starting a dead battery
• Calling for Police assistance or reporting
suspicious activity
• Providing friendly explanation(s) of why a
vehicle received a parking ticket
• Explaining the appeals process to a citizen or
visitor that received a parking ticket
• Visiting merchants to discuss any problems or
parking concerns in a proactive and
professional manner
• Actively participating in merchant
and/residential association and civic meetings
• Attending community events to promote parking
Another part of our customer-centric approach will be providing an option for the City to use LAZ to manage the first level administrative review to address citations that may be unwarranted. The first level Parking Enforcement Services Proposal
City of San Jacinto, CA | February 27, 2025 | Enforcement Methodolgy and Project Approach
20 administrative review allows us to correct matters associated with inadequate signage, malfunctioning meters, handicap parking and similar violations that should not burden the courts and/or the City’s various departments.
FOCUS ON PERSONABLE CUSTOMER SERVICE IS PARAMOUNT
Our parking enforcement teams proudly represent cities across the country using each citizen and stakeholder interaction as an opportunity to establish positive customer service. For citizens, we take an ambassador approach as a reflection of the city we are representing by being personable, compassionate, and helpful. For our stakeholders (City Departments, Code Compliance, Facilities, Special Events, City Council, other strategic City vendors, etc.) we use a local Program Manager model that can respond immediately in person to any questions or issues that arise. We have spent years honing relationships with a variety of stakeholders so we can approach the City’s parking issues lock step as a comprehensive team. We welcome the ability to assist the cities we serve in responding to citizen inquiries and concerns. As a strategic partner to each city we serve, we act as an extension of high-quality City services; therefore, focusing on customer service is the greatest strength in our service delivery approach.
STRINGENT STAFF SELECTION & TRAINING IS A PRIORITY
The essence of a strong enforcement program is dedicated, well-trained, properly selected staff that are paid competitive wages. We employ multiple methods to carefully select the most qualified enforcement personnel, train and educate our workforce, and provide them with tools needed to succeed. Our proven approach to training involves classroom, practical on-street, mentoring, and refresher training.
TARGETED POLICIES TO ENSURE FAIR & CONSISTENT ENFORCEMENT LAZ Parking has integrated policies and procedures that are tested and reviewed rigorously to ensure fair and consistent enforcement, ticket accuracy, and quality customer service. With the cooperative efforts of the cities we represent, we have gone beyond this level to identify additional methods focusing on ticket accuracy to minimize any room for error in ticket issuance that becomes an inconvenience for citizen(s). Working closely with City management across the U.S., this proactive approach has led to greater awareness and ability to address concerns that could negatively impact the overall parking experience.
Meeting the City of San Jacinto’s Enforcement Needs
As the City embarks on a new partnership with a reputable company to provide essential street sweeping parking enforcement services to its residents, stakeholders, and visitors, we at LAZ are confident that our team of experts are well suited to deliver the highest quality services that are needed and expected by the City.
Parking Enforcement Services Proposal
City of San Jacinto, CA | February 27, 2025 | Enforcement Methodolgy and Project Approach
21 Over the decades, LAZ Parking has developed the knowledge to successfully implement and deliver parking enforcement services for its many clients, many of whom outsourced the service for the first time. LAZ Parking has the experience and depth of support that will ensure a successful launch of the program as well as garner continued support from the community.
LAZ works with communities that have similar parking challenges. In each City that we contract with, our enforcement team is considered a vital part of the city’s services that help regulate and promote equitable parking for the residents, stakeholders, and visitors. Our primary focus is to improve compliance through fair and consistent practices. Our approach to meeting and exceeding all the requirements begins with our three principles; having an experienced supervisor overseeing the day-today operations, initial and ongoing training of staff, and utilizing technology to streamline the enforcement process.
Personnel- Recruiting, Onboarding and Training
EMPLOYEE REQUIREMENTS
Building a strong, skilled workforce that understands their roles and responsibilities is just part of what LAZ Parking does. We continue to foster the employees we have throughout our projects and carefully select new employees as positions become available. All new employees will meet all City and LAZ Parking employment requirements. LAZ Parking will comply with all existing Government Code and City policies. LAZ Parking will also comply with all the City’s standards and requirements for employees.
RECRUITING & HIRING PROCESS
PRE-EMPLOYMENT PROCESS
LAZ Parking has a comprehensive
pre- employment screening program
in place to make sure that only the
most qualified candidates are
chosen for employment. Preemployment screening is an
effective risk management tool that
promotes a safe and profitable
workplace by helping to limit the
uncertainty inherent in the hiring
process.
Our pre-screening techniques significantly reduce potential violence, theft, financial loss, sexual Parking Enforcement Services Proposal
City of San Jacinto, CA | February 27, 2025 | Enforcement Methodolgy and Project Approach
22 harassment, and other workplace problems.
PRELIMINARY PRE-INTERVIEW SCREENING
At the front-end of the process, LAZ Parking has a dedicated LA-based talent acquisition team to pre-screen candidates before they are invited in for formal interviews. Hiring managers are trained in how to narrow down the potential pool of applicants to qualified individuals, and how to thoroughly check employment and personal references.
BACKGROUND CHECKS
All candidates for employment, prior to receiving an employment offer, must successfully pass a criminal background check. Depending on the preference of our client at any given location, candidates may also have to pass a pre-employment drug test.
THIRD-PARTY RECORD CHECKS
LAZ Parking uses the services of American Background Information Services, Inc., to perform background checks (including criminal record searches, credit history and motor vehicle record searches) on all prospective entry-level and management candidates. Screening of all management-level candidates, including supervisors, specifically covers criminal records, credit violations, motor vehicle driving infractions (if the positions involve driving), educational credentials and prior employment. Candidates for non-management positions that involve driving are screened for criminal and motor vehicle driving infractions. If the position does not involve driving, the candidate is screened for a criminal record.
PRE-EMPLOYMENT DRUG TESTS
Pre-employment drug testing is required of all candidates for employment. We administer similar drug screening tests at all managed locations.
INITIAL EMPLOYMENT
All new hires, full or part-time, are required to conform to the rules and regulations of LAZ and are expected to perform their duties in the best interests of LAZ and its customers. The Human Resources Department performs a criminal background check for all new hires and follows the guidelines set forth by state and local government. All new hires participate in LAZ Parking’s orientation program. Federal laws require that every employee must show proof of citizenship or a right-to-work document.
Parking Enforcement Services Proposal
City of San Jacinto, CA | February 27, 2025 | Enforcement Methodolgy and Project Approach
23 PROACTIVE RECRUITING AND CONTINUOUS HIRING
Our local HR team is continuously recruiting and on-boarding to ensure staffing fills any turnover.
This allows us to have a large pool of candidates readily available to fill shifts. This proactive strategy mitigates the risk of being short-staffed due to turnover. In addition, LAZ hosts municipal specific job fairs at least twice a year to consolidate candidates for the various job positions available across all our locations. Each job fair has yielded at least 7-8 on-the-spot job offers.
PARKING ENFORCEMENT PERSONNEL AND TRAINING
LAZ Parking is aware of the impact initial and ongoing training has on the performance of our enforcement officers. We believe well- trained officers will ensure a high rate of enforcement resulting in increased compliance and reduce negative backlash from citizens who may protest effective enforcement. We will provide extensive in-house training with a formal induction program for new employees, continuing on-the-job training, and participation in training.
LAZ Parking staff working at this project will go through a 24-hour classroom style initial training and 32 hours of on-the-job training including field training with LAZ Parking supervisory staff.
As needed, we will also provide re-training and/or followup training required to correct deficiencies in performance. LAZ Parking will also provide staff with at least eight (8) hours of annual refresher courses and
training. Topics will include, but are not limited to,
Standard Operating Procedures (SOPs), changes in the
law, new aspects of the City’s parking program, refresher or expanded training in customer relations, conflict deescalation, and safety.
Continuing training, subject matter, and schedules will be reviewed and approved by the City representative prior to any training taking place.
New hires go through a combination of classroom and
field training, including ride-along training with
supervisors. New hire training typically lasts 1-2 weeks, following the curriculum shown in the table below.
Parking Enforcement Services Proposal
City of San Jacinto, CA | February 27, 2025 | Enforcement Methodolgy and Project Approach
24 WEEK 1:
CLASSROOM
TRAINING
• LAZ Parking on-boarding and orientation
• Officer expectations and responsibilities
• Professional Demeanor
• Safety Guidelines
• Driving
• Uniform and personal appearance guidelines
• City policies and procedures
• Attendance & shift start/end expectations
• Handheld/Printer equipment overview
• City introduction
• Injury/Vehicle accident reporting
• Radio etiquette and NATO codes
WEEK 2:
CLASSROOM/FIELD
TRAINING
• Beat assignment maps
• Municipal Code and C.V.C. overview
• Permit Enforcement
• Impound and booting procedures
• Call logs
• Officer daily assignment sheet
• Appeals process and guidelines
• Introduction to Officer Performance Reviews
• Citation issuance overview and equipment training
• Field training
ENFORCEMENT VEHICLE
LAZ Parking will provide one (1) parking enforcement vehicle for parking enforcement activities based on the proposed staffing plan and specified in the cost proposal. With the approval of the City, it is our intent to provide brand new 2025 model Toyota Corolla Hybrid or comparable model. The vehicle will be equipped with the following hardware and software.
GLOBAL POSITIONING SYSTEM (GPS) AND DASH CAMERAS
As part of LAZ’s commitment to safety, each vehicle will be equipped with GPS tracking units and dash cameras. LAZ utilizes Samara, a state-of-the-art vehicle telematics system. This type of tracking system will provide up to 60-second updates on
vehicle movement, driving behavior, and idle
times and send alerts to emails and cell
phones for infraction of a set rule.
The ability to monitor movement and driving
behavior and patterns of enforcement officers
will allow management to address issues
promptly, create efficiencies, and improve
officer productivity. Not only does the system provide a live feed of vehicle activity, but also records are Parking Enforcement Services Proposal
City of San Jacinto, CA | February 27, 2025 | Enforcement Methodolgy and Project Approach
25 archived in case of complaints (e.g., for driving over the speed limit or skipping violating vehicles). The record can be traced back to the driving officer’s activity for that day and time.
Dash cameras, both driver-facing and street facing, are essential tools for any site supervisor. Infractions such as inattentive driving, mobile device usage, and no seat belt, are different alerts sent to the site supervisor to coach employees on the important of safe driving.
SAFETY LIGHTS
Vehicle will be mounted with alternating LED lights. These lights will be used when staff are patrolling to warn other vehicles about their vehicle’s slower movement.
VEHICLE MARKING
LAZ Parking will obtain City approval prior to
ordering decals for the marking of all vehicles. All
vehicles will have markings clearly identifying all LAZ Parking vehicles. The rear of all patrol vehicles will
have a sign warning of frequent vehicle stops. We
propose a sign for driver and passenger side of each
vehicle with marking like the sample picture.
VEHICLE MAINTENANCE PLAN
LAZ Parking takes pride in delivering our very best to our customers and clients. This is reflected in how we carry ourselves, our clean uniforms, and the proper care of equipment, including our vehicles. Our enforcement vehicles reflect the detail and care we take in every aspect of our business. LAZ Parking will provide new, eco-friendly Toyota Corolla Hybrids’ for this contract and will take measured steps to ensure these vehicles are well maintained and presentable to the public.
The fleet maintenance plan will include a monthly
record of maintenance performed on each vehicle by
Date, Unit number, Vendor, maintenance performed,
and cost. A vehicle inspection log is incorporated in
the Officer Daily Log to document daily vehicle
inspections. Parking enforcement officers and
supervisors are responsible for daily inspections of the vehicles and supervisors are responsible for weekly vehicle maintenance inspections. Every vehicle will be washed on a weekly basis.
Parking Enforcement Services Proposal
City of San Jacinto, CA | February 27, 2025 | Enforcement Methodolgy and Project Approach
26 UNIFORMS AND STAFF IDENTIFICATION
LAZ Parking acknowledges that the City must approve all uniforms. As ambassadors of the City, we recognize the
importance of employee appearance. We will ensure that our staff is supplied with proper uniform and appropriate
equipment needed to do their jobs well and safely.
Staff will be provided with a set of uniform shirts and pants to make sure they always maintain a professional appearance.
Our staff will be issued jackets and hats for inclement weather. Additionally, LAZ Parking will provide our staff member with photo identification, name tag, and a badge that clearly state the company name and the staff person’s name.
For enforcement operations, we propose an ambassador style uniform that include uniform shirts (color selected by City) and dark trousers/shorts, black leather boots/shoes, black leather belt, silver color name plate, operable, high visibility traffic safety vests, highly visible rain gear, dark blue or black baseball cap with “Parking Enforcement” embroidered in white. The standard LAZ Parking ID badges contain the employee’s picture and LAZ Parking employee ID number, which the employees will always wear while on duty.
Parking Enforcement Services Proposal
City of San Jacinto, CA | February 27, 2025 | Cost Proposal 27
COST PROPOSAL
COST OF LIVING ADJUSTMENT (COLA)
LAZ proposes to hold the price the same for Contract Year 1 and Contract Year 2. Starting from Year 3 of the contract, cost of services rates shall be adjusted based upon the annual percentage change in the Consumer Price Index (CPI-U) for the regional area, published by the Department of Labor, Bureau of Statistics. Our proposed COLA increase is 3% for Contract Year 3, Contract Year 4 and Contract Year 5.
Year 1 Year 2 Year 3 Year 4 Year 5
Hourly Annual Hours
Enforcement Labor $48.83 1960 95,706.80 95,706.80 98,578.00 101,535.34 104,581.40 Inclusive of the following costs:
Wages & Salaries
Payroll Taxes & Benefits
Workers Comp
Other Direct Charges (ODCs) 22,010.00 22,010.00 22,670.30 23,350.41 24,050.92 Inclusive of the following costs:
Vehicle Costs
Insurance Costs
Vehicle Insurance
General Liability
Fuel Expense
Vehicle M&O Costs
Accounting Fees
Uniforms
Cell Phone
Management Fee
G&A, OH, and all other expenses
Estimated Annual Project Cost 117,716.80 117,716.80 121,248.30 124,885.75 128,632.33 24438.00000\30452526.3
(BB&K 2021) Exhibit “B”-1 Professional Services Agreement EXHIBIT "B"
SCHEDULE OF SERVICES
[REFER TO EXHIBIT A]
24438.00000\30452526.3
(BB&K 2021) Exhibit “C”-1 Professional Services Agreement EXHIBIT "C"
COMPENSATION
In the event that this Agreement is renewed pursuant to Section 3.1.2, the rates set forth above may be increased or reduced each year at the time of renewal, but any increase shall not exceed the Consumer Price Index, All Urban Consumers, Riverside-San Bernardino-Ontario.