T eam San Jose Performance
Fiscal Year 2020-21
A Report from the City Auditor
Issued November 2021
http://www.sanjoseca.gov/auditor
Background
• Since 2004, T eam San Jose has operated
several City-owned facilities on behalf of
the City
• Since 2009, T eam San Jose has also
operated the San José Convention and
Visitor’s Bureau (CVB)
• Objective of this audit was to determine
whether T eam San Jose achieved agreed
upon performance targets during Fiscal
Year 2020-21
San José McEnery Convention Center
Finding 1: T eam San Jose Did Not Meet Its Weighted Incentive Fee Score Or Its CVB Performance T argets for FY 2020-21
Measures Original
Target
Adjusted
Target Actual
% of
Adjusted
Target
Achieved
Weighted
Incentive Fee
Score Percentage -
Adjusted Target
Gross Operating Results (40%) $1,025,128 $612,830 $70,111 11.4% 4.6% Hotel Nights (20%) 119,820 71,629 82,953 116% 23.2%
Estimated Economic Impact (20%) $28,707,785 $17,161,748 $0 0% 0.0% Theater Occupancy (10%) 77% 46% 0% 0% 0.0%
Satisfaction Rate (10%) 95% 57% 0% 0% 0.0%
27.7%Total Weighted Incentive Fee Score
Weighted Incentive Fee Score for the Convention and Cultural Facilities Measures Original
Target
Adjusted
Target Actual
% of
Adjusted
Target
Achieved
Weighted
Incentive Fee
Score Percentage -
Adjusted Target
Hotel Nights (50%) 119,820 71,629 82,953 116% 57.9%
Direct Visitor Spending (50%) $28,707,785 $17,161,748 $0 0% 0.0%
57.9%Total Weighted Performance Score
Weighted Performance Score for the Convention and Visitor’s Bureau Conclusion
Our audit report includes 1 recommendation.
We would like to thank T eam San Jose, the Office of Economic Development, and the Budget Office for their time, information, insight, and cooperation during the audit process.
The audit report is available at www.sanjoseca.gov/auditor