City of San José
Annual Report on City Services 2020-21
A Report from the City Auditor
Issued December 2021
www.sanjoseca.gov/servicesreport
1 Background
Hispanic or
Latino, 31%
Asian, 38%
Non-Hispanic
White, 25%
Black, 3% Other, 4%
Vietnamese
30%
Chinese
24%
Indian
19%
Filipino
15%
Other
Asian
12%
Mexican
85%
Other
Hispanic or
Latino
13%
Cuban
1%
Puerto
Rican
1%
Only speak English at home
Speak English at least "very well"
Born in the United States
Speak another language at home
Do not
Foreign-born
0% 20% 40% 60% 80% 100%
Resident Characteristics
Population by Race & Ethnicity 1,029,782
500,000
600,000
700,000
800,000
900,000
1,000,000
1,100,000
San José's Population Growth
2 Background
COVID-19 Cases per 100,000 Residents by Zip Code
COVID-19
outbreak
0%
20%
40%
60%
African
American
Asian Latino White
Cases By Race
Percent of Total COVID-19 Cases
Percent of Population (County)
3 Background
$0 $50 $100 $150 $200
Other
Remote Work Facilitation
Vaccination Outreach and Support
Facilities Improvements
BeautifySJ Illegal Dumping
PPE & Janitorial Services
Digital Inclusion
Testing, Tracing, and Isolation
Local Assistance
Emergency Rental Assistance
Food Distribution and Necessities
COVID-19 Personal Services
Homeless Sheltering and Support
$ Millions
COVID-19 Emergency Response Areas, FY
2020-21
Coronavirus Relief Fund
City Funding
Other Sources
Examples of COVID-19 Response Areas
Food distribution
Expended homeless services and
housing assistance
Support for small business
Support for remote learning for
students
4 Community Survey
0% 20% 40% 60% 80% 100%
San José as a place to retire
San José as a place to raise a family
The overall quality of life in San José
San José as a place to shop and dine
San José as a place to work
Quality of Life
Excellent Good
Fair Poor
Very poor Not sure/Prefer not to answer
0% 10% 20% 30% 40%
Improve hospitals, healthcare
Improve local economy, jobs
Limit growth, development
Improve schools, education
Reduce traffic congestion
Other (unique responses)
Improve public transportation
Improve infrastructure, roads
Improve police response, presence
Reduce taxes, fees, gas prices
Reduce cost of living in general
Beautify City, landscaping
Improve public safety, reduce crime
Provide more affordable housing
Address homeless issues
Resident Priorities for City Improvements
5 City Finances
$0
$500
$1,000
$1,500
$2,000
$2,500
T otal City Revenues ($millions)
Governmental Activities
Business-Type Activities
$0
$500
$1,000
$1,500
$2,000
$2,500
T otal City Expenses ($millions)
Governmental Activities
Business-Type Activities
Governmental revenues and
expenses increased from the
prior year
Business-type activities saw
declines in both revenues and
expenses
6 $0
$400
$800
$1,200
$1,600
General Fund Expenditures
($millions)
Operating Budget & Staffing
0 2 4 6 8 10 12 14
SAN JOSE
San Diego
Sacramento
Oakland
Long Beach
Los Angeles
Authorized Full-Time Positions per
1,000 Residents
$1.4 B General Fund expenditures
$78 M General Fund projected shortfall
6,592 Full-time equivalent positions
7 CSA Dashboards
8 Public Safety
Number of Police Responses (Priority 1-4)
by Police District
190+
City staff activated to
work in the EOC
1.2 M Calls for Police service
188,600
Police responses for
priority 1-4 incidents
7.1 min.
Average response time to
a priority 1 call (imminent
danger to life or major
damage/loss to property)
9 Public Safety
Fire Stations and Number of Emergency Incidents
by Station Area
94,800
Responses including
emergency medical or
fire incidents
5,100 Fires
73%
Priority 1 calls (life
threatening) responded
to within 8 minutes
0 20,000
40,000
60,000
80,000
100,000
Emergency Incidents
Fire
Medical
Other
10 Community & Economic Development
0.85 0.0
0.2 0.4
0.6 0.8
1.0 1.2
Jobs Per Employed Residents
in San José
Balance at 1.0 job per resident
Envision 2040 target: 1.1 jobs per
resident
0% 20% 40% 60% 80% 100%
Building Inspections: 24 hours
Building Plan Check: project cycle time
Fire Plan Checks: 5-40 days
Public Works Plan Check: 2-30 days
Conformance Review: 12 days
Planning Comments: 30 days
Walk-in Customers: < 30 mins.
Timeliness of Development Services
Target
0 50
100
150
200
250
Building Inspections
(thousands)
11 Community & Economic Development
32,500 Building permits
20,000
T otal affordable housing
units in San José
$0
$500
$1,000
$1,500
$2,000
Value of Construction
($millions)
Residential Commercial Industrial
0 6
12 18
Volume of Construction
(millions of square feet)
Residential Commercial Industrial
12 Transportation & Aviation Services
4 -80%
-40%
0%
40%
80%
0 4
8 12
16 Annual Airport Passengers
(millions)
Passengers
Year-over-Year Percent Growth
0 15
30 45
60 75
90 Air Service Market Share
of Regional Passengers
(millions)
SFO OAK SJC4.2 M Airline passengers
18.3%
Air service market
share of regional
passengers
13 Transportation & Aviation Services
Pavement Condition Map
Pavement Rating Key
66 0
10 20
30 40
50 60
70 80
90 100
Pavement Condition Index
(PCI) Rating
Excellent or
very good
Good
Fair
At risk
Poor
Failed
14 Environmental & Utility Services
348,000 Accounts served by SJCE
2.6%
Opt-out rate (customers
that prefer to use PG&E)
80%
GreenSource carbon free
power content
Note: Based on E-1 rate schedules and usage of 470 kilowatt-hours.
SJCE T otalGreen, $139.8
PG&E, $135.1
SJCE GreenSource, $135.0
$0 $20 $40 $60 $80 $100 $120 $140
Comparison of Monthly
Electricity Bill
(rates as of March 1, 2021)
15 Environmental & Utility Services
68%
Of solid waste
diverted
100%
Wastewater discharges
meeting pollutant
requirements
99.96%
Muni Water samples
meeting federal water
quality standards
Note: Target has declined over time.
0 1,000
2,000
3,000
4,000
5,000
6,000
Millions of Gallons of
Recycled Water Delivered
Annually
1.7 0
2 4
6 8
10 Number of Sanitary Sewer
Overflows per 100 Miles of
Sanitary Sewer Lines
2020-21 Target: 2.0
16 Neighborhood Services
Park Acreage
1,232 Neighborhood parks
562 Regional parks
3.3 3.4 3.3 3.3 3.4 3.5
0 1
2 3
4 5
0%
20%
40%
60%
80%
100%
Percent of Park Acres by
Park Condition Assessment
(PCA) Score
1 or less 1 to 2
2 to 3 3 to 4
4 to 5 Avg. PCA Score
0 300
600
900
Estimated Participation in
Programs at City-Operated
Community Centers
(thousands)
17 0
50,000
100,000
150,000
200,000
Number of Program
Participants
Community Engagement Exploration & Learning
Life Skills STEAM & Digital Literacy
Storytime & Literacy Uncategorized
Neighborhood Services
498 K Visitors to libraries
3.8 M
Books and other library
resources borrowed
89%
Live release rate at Animal
Care Center
0 10
20 30
40 50
60 Library Hours Open
Annually (thousands)
7K
0 10
20 30
40 50
60 T otal Hours Open Annually
(thousands)
0 50,000
100,000
150,000
200,000
Number of Program
Participants
Storytime & Literacy Exploration & Learning
Life Skills STEAM & Digital Literacy
18 Percent of Information
T echnology Project Success Rate
Measured on Schedule, Cost,
Scope, and Value
82.8%
Strategic Support
31 Capital projects
94%
Projects completed
on budget
Target Project Success Rate: 80%
100%
97%
90%
92%
94%
96%
98%
100%
Percent of Equipment Available
for Use When Needed
Emergency Vehicles (Target: 100%)
General Fleet (Target: 97%)
19 0.0%
0.5%
1.0%
1.5%
2.0%
2.5%
$0.0
$0.5
$1.0
$1.5
$2.0
$2.5
City Cash and Investments
($billions)
Cash and Investments Average ROI
Strategic Support
$180.6
Million in products and
services procured
Moody's Standard and
Poor's
Fitch
'16-'17 Aa1 AA+ AA+
'17-'18 Aa1 AA+ AA+
'18-'19 Aa1 AA+ AA+
'19-'20 Aa1 AA+ AA+
'20-'21 Aa1 AA+ AAA
Target Aa1 AA+ AA+
City's Bond Ratings
(General Obligation Bond Rating)
20 See the full report
and interactive CSA
dashboards at:
sanjoseca.gov/services
report
21