Cross Agency
Service Team
(CAST)
Integrated Single System of
Support (SSoS) Framework
Integrated Single System of Support
3 FROM TO
Systems that are
fragmented and
demand that families
and children negotiate
and fit themselves into
existing service silos
Systems that are
integrated and
embedded in the lives of
families, children, and
communities across life
stages and social &
ecological contexts
Community-Centered Design of the Single System of
Support
• Stories
• Contextual inquiry
• Observations
• “Walk-in-their-shoes”
• Builing relationship and
trust
UNDERSTANDING
COMMUNITY NEED
• System Mapping
• Exploration
• Redefine - How Might We?
• Innovation
• Build the “No Wrong Door”
service delivery model
COMMUNITY-CENTERED
SVC DELIVERY MODELS
● Collective
brainstorming
● Develop and Design
● Test and Pilot
Frameworks
● Feedback Loops
CO-DESIGN WITH
COMMUNITY
● Integrated Single
System Framework
● Aligned Systems
● Coordinated Service
Delivery Model
INTEGRATED SINGLE
SYSTEM OF SUPPORT
Single System of Support Framework
“No Wrong Door” Service Delivery Model
Schools
Family Resource Centers in
Community
County Systems (SSA,
Probation, Re-entry, hospital,
BHD, etc..)
Law Enforcement
Provide Whole Person Care
Upsteam Prevention (3-Tier)
Seamless Connection (Warm
Hand-off)
Measure Progress on Social
Determinants of Health
Minimize Trauma (not re-telling their story)
One Family/One Case Plan
Streamlined Assessment
Human Centered Service
Delivery
Infrastructure, Resources &
Mutually Reinforced Activities
Common Policies & Practices
Funding (Braided Funding)
Shared Measurements (Data
Sharing/Evaluation)
Family and Community Partnership
Common Agenda & Shared Metrics
Shared Vision, Values and Guiding Principles
Access Point
of Entry
Centralized
Referral
Screening/
Assessment
Integrated
Single System
of Support
Family Resource Centers in
Community
Cesar Chavez
CAST SSOS
Demonstration
Sites
San Ysidro
African American
Community Service
Agency
Educare Valley Palms
www.first5kids.org
Community Health & Wellness
• Developmental, Behavioral & Physical Health Screenings • Connection to Early Intervention Services (ie., mental health, home visitation, vision, oral health, and hearing, etc.)
Early Learning
• Music & Movement, Circle Times, Art & Expression
• Family Literacy Opportunities
• Assistance with connection to child care
• Professional Development Pathways for Family Child Care Home Providers • Bridge Libraries (partnership with City of San Jose and County Library Systems) Family Strengthening & Support
• Parent/Caregiver Volunteers & Leadership Opportunities • Family Engagement Advisory
• Evidence-Based Parent Workshops
• Connection to Resources
Core Programming
Internal infrastructure (Foundation and
communication)
Community partnerships
System partnerships
Data driven decision making
Effective and efficient practices for cross
system collaboration
Additional resources, funding, capacity
building, and coaching
Resources needed (Housing, BH, food
insecurities, SSA benefits and eligibility, child
care, etc.)
Mental Health services needed across all
communities
Community and Family Inclusion
Capacity Building
Family Navigators
Need for Mutually Reinforcing Activities
(leveraging expertise across system)
Site Leadership Teams (Stakeholder
representation)
Community Leadership Teams (ie., Family
Engagement Advisory Committee and
Promateres)
“Family Navigator” at the various access
entry points
Cross-system capacity building
Core Trainings and Coaching (Annual PD,
prof. learning com.,etc)
Data driven decision making (data collection,
problem solving, real time data)
Current Gaps
Lessons
Learned
Core System
Elements
Family Resource Centers and Cross-Agency system Different initiatives (ie. UAP, NSU, etc)
SSOS Demonstration Sites
SSOS Demonstration Sites
Thank you!