City-Generated Tow
Services Delivery Model
Status Report
Transportation and Environment Committee
June 6, 2022
Presenter: Rachel Roberts, Deputy Director, Code Enforcement, PBCE Status Report
• City-Generated Tow Services Overview
• Key Tow Audit Recommendations and Work Plan Goals
• Overview Work Plan Progress and Outcomes
• Current Service Delivery Environment
• Fiscal Year 2022-2023 Work Plan Objectives and Target Dates
www.sanjoseca.gov/CodeEnforcement
City-Generated Tow Services Overview
• City-Generated Tow Services are tows:
• Conducted at the request of a City Department to remove a vehicle from public property
• Primarily requested by San Jose Police Department and the Department of Transportation
• Provided by six tow companies that perform tows within their assigned zone • Perform an average of 14,000 city-generated tows annually • In January 2019, City Council:
• Accepted the City Auditor’s Audit of Towing Services which evaluated the City-Generated Tow Services Delivery Model and provided 17 recommendations
• Administration Response which included four primary goals www.sanjoseca.gov/CodeEnforcement
www.sanjoseca.gov/CodeEnforcement
Tow Audit
•Issuance of a new RFP for the towing services agreements • Continuance of the junk vehicle reimbursement program or new contract fees to account for the costs of junk vehicle disposal;
• Consolidation of contract administration in the San Jose Police Department (SJPD) with an evaluation of the resources needed to perform this responsibility.
Work Plan
• Address all 17 tow audit recommendations
• Develop a new City-Generated Tow Service Delivery Model • Develop Request for Proposals (RFP) and recommend award of contract(s) • Transition the new program model from the Department of Planning, Building, and Code Enforcement (PBCE) to SJPD by June 30, 2020
Key Tow Audit Recommendations and
Work Plan Goals
Work Plan Progress to Date
www.sanjoseca.gov/CodeEnforcement
FY 18-19
Audit of Towing Services and
Administration Response
Tow Agreement Second
Amendment
Council Policy 9-8 Revision
FY19-20
T & E Committee Status Report
(November)
T & E Committee Status Report
(February)
Tow Agreement Third
Amendment
County Shelter In Place Order
Tow Agreement Fourth
Amendment
FY20-21
Tow Agreement Fifth
Amendment
T & E Committee Status Report
(May)
FY21-22
Tow Agreements Extended
through March 31, 2023
Tow RFP Procurement Process
Underway
Ongoing Coordination with
Internal/External Stakeholders
RFP placed on hold (March)
Work Plan
Outcomes
www.sanjoseca.gov/CodeEnforcement
• Improved Communication and Coordination
• Continued Service Delivery Improvements- Reduction
in Tow Refusals and Late Tows
• Continuity of Tow Services through the COVID19-
Pandemic
• Financial Relief to Tow Operators to offset junk
vehicle disposal costs and declining release rates
• Implemented or Partly Implemented Several Tow
Audit Recommendations
Current
Service
Delivery
Environment
www.sanjoseca.gov/CodeEnforcement
BeautifySJ Abatement Efforts
Impacting City-Generated Tow
Services
Tow Software/Contract
Administration RFP Release Paused to
Evaluate BeautifySJ Tow Service
Needs
City-Generated Tow Services
Agreements Extended through March
31, 2023
Sixth Amendment to Agreements in
Development
FY 22-23
Work Plan
Objectives Target Date
Update RFP Scope to include BeautifySJ City-Generated Tow Services
July 2022
Develop and propose Sixth Amendment for Council
Consideration
August 2022
Release Tow Software and Contract Administration RFP to Public
TBD
Tow Software and Contract Administration RFP Award of
Contract
TBD
Complete Plan to Transition Program from PBCE to SJPD January 2023 Develop Budget Proposals to Support Tow Program and
Administer Tow Contract
Mid-year (or FY 23-24 as
appropriate)
Continue coordination with internal and external
stakeholders
Ongoing
Continue to implement open audit recommendations Ongoing www.sanjoseca.gov/CodeEnforcement
Staff Recommendation
• Accept the City-Generated Tow Services Status Report
www.sanjoseca.gov/CodeEnforcement