EMERGENCY
MANAGEMENT
2022-2025
Leading emergency preparedness
efforts for the City
Building a Plan for the Future
June 2022
STRATEGIC
PLAN
Attachment 1
P
ROFILE
TheCityofSanJosé is
committedtothesafetyand
wellbeingof itsresidents. The role of the Office of Emergency Management (OEM) is to integrate the efforts of all departments to organize response and recovery efforts. To lessen t he impact of the potential disaster, OEM also works with community members to be prepared. OEM serves the City’s 1.03 million residents and leads the City’s emergency management planning, response, and recovery efforts to protect life, property, and the environment in conjunction with City departments. 1 COVID-19
Pandemic:
Community +
Economic
Recovery
Resilient and
Sustainable City
Infrastructure and
Emergency
Preparedness
Ending
Homelessness
Safer San José
Clean, Vibrant,
and Inclusive
Neighborhoods
and Public Life
Building the San
José of
Tomorrow with a
Downtown for
Everyone
Strategic Fiscal
Positioning and
Resource
Deployment
Powered by People
SAN JOSE ENTERPRISE
PRIORITIES
ENTERPRISE PRIORITIES
FOUNDATIONAL
2 WE ALL
WORK
TOGETHER
Emergency management is a
“team sport”, and we all play a role.
A resilient community is one that
embraces the concept that the
recovery process will be more
efficient and complete if the whole
community participates before,
during, and after the disaster
events.
CERT – The Community
Emergency Response Team
training is a 20-hour, nationally
recognized course.
Basic Home/Business
Emergency Preparedness
Public Education – This is a
short course in basic disaster
preparedness for you, your
home, your family or your
business.
An important part of preparing for
an emergency is knowing how to
help yourself, your family and
others when disaster strikes. The
City offers training to help the
community be prepared for
emergencies such as:
Community
Emergency
Management
Other City
Departments
Local
Business
3 WHAT IS EMERGENCY MANAGEMENT
Readiness and
Preparedness
Emergency
Response
Incident
Business
Continuity
Business as
Usual
Plan ahead of time and
regularly train on what to
do and where to go.
The Incident occurs and
we all need to respond
quickly based on our
planning.
The focus during
response is to save lives
and protect property.
Once the incident is
contained, the City and
its businesses work to
get back up and running.
Eventually, the event is
over and we can return
to normal.
4 STRATEGIC PLANNING
I N T R O D U C T I O N
A strategic plan outlines the direction of an organization by defining plans, methods, and actions that will be put into operation. The goal of OEM strategic planning is to set clear objectives that align with the City of San Jose's enterprise priorities and can be the foundation for tactical implementation plans.
K E Y A C C O M P L I S H M E N T S
Activation and deployment of the City Pandemic
Management Team and Response Plan including a
Vaccination Task Force
Development of New Emergency Operations Center
EOC staff led the effort for County-wide Food Distribution serving over 150 million meals
Updated Power Vulnerability Plan to improve handling of Public Safety Power Shutoffs
K E Y V A L U E S
OEM strives to build a resilience culture within the City services and its population. We would like to enable all employees, citizens, and business to be ready to take action during emergencies and recover from an incident. The City's priority is the people we serve with an emphasis on the most vulnerable and the most burdened.
OEM
Equity
Innovation
Adaptability
Unity
5 COMMUNITY EMERGENCY
RESPONSE TEAM (CERT)
The City trained over 400
community members through the
CERT program. CERT is a program
that educates and trains
community volunteers in a variety
of subjects related to disaster
preparedness.
Emergency Management Capability Improvement
EOC Support
Roles
EOC
Leadership
CITY EMERGENCY MANAGEMENT ACCOMPLISHMENTS
The City Emergency Management program has evolved to meet the needs of the community. The City shifted swiftly and effectively as the COVID-19 pandemic emerged, developing a Vaccination Task Force and utilizing a digital door to door program to facilitate distribution of vaccines to the entire community. As we shift from pandemic response, we will re-embrace a focus on the largest threat to our community, earthquakes, in our efforts to be a Quake-Ready City.
Three key areas of emergency management and the City's capability progress is shown below.
MEETING CULTURAL NEEDS
THROUGH INCLUSION
English
Spanish
Arabic
Vietnamese
Korean
Simplified & Traditional Chinese
Many CERT materials are translated
into seven languages including:
6 Emergency
Operations Center
The new Emergency
Operations Center will
include:
A brand new Emergency Operations Center is under
construction! This Center, which will be fully functional within three years, will enable the City to better respond to
emergencies and meet the community needs.
1 3
2 Advanced technology for
better communication
and response
Allow for increased
training and exercise
capability to build skills
and preparedness
Operate independently
regardless of emergency
impacts
7 Vision
&
Mission
A resilient City
of San José.
Provide leadership for the City of San
José’s emergency management
responsibilities through planning and
coordination of programs, functions, and
supporting activities to prepare for,
respond to, and recover from all
emergencies and disasters.
Office of Emergency Management
8 3
Core
Principles
Protect, Preserve, Preservere
Protect 01
02 03
Protect all life, property, and
the environment.
Preserve
Preserve the livelihoods and
value of all that we protect
Persevere
Persevere through the
challenges of disasters and
emergencies
's
9 Respond and recover effectively as an
organization to any emergency
Lead the City in resilience efforts so the
community recovers quickly and thrives
Build and maintain community trust
Foster a one-team culture
Recover City services quickly from any
emergency to meet the needs of the City’s
residences and businesses
OEM STRATEGIC GOALS
10 City Has a Plan to Tackle Any Emergency
Residents, Businesses, and Employees are Ready
to Take Action and Able To Answer A Call to
Action
The Public Trusts the City to Provide Vital
Information
Response is Optimized Through Technology
General Program and Project Administration
and Management
OEM PROGRAM OBJECTIVES &
KEY RESULTS (OKR)
11 F I R S T Q U A R T E R
The Scorecard will be reviewed quarterly and the
current status updated for each initiative. At each
quarterly review, trends will be reviewed, and action
taken to correct issues or prioritize the initiatives
associated with each strategic goal.
M E A S U R E M E N T & M O N I T O R I N G
Introduction to the Scorecard
S E C O N D Q U A R T E R
T H I R D Q U A R T E R
F O U R T H Q U A R T E R
OEM uses a strategic planning scorecard to measure
performance on an ongoing basis to make sure we are
meeting the City's needs. We routinely evaluate if the
initiatives are helping us meet our goals and if the
metrics are effective in evaluating the success of OEM
and its impact on the overall resilience of the City.
12 The City is here to support our community's emergency management efforts. We are in this together.
Engagement &
Outreach Program
The City is committed to serving our community
and building a safe and prepared community,
particularly for those who are most vulnerable. The
diverse mosaic of people who live, work, learn, and
play in San José deserve vibrant, beautiful,
accessible, safe, and inclusive public spaces that
inspire friendship and connection across
generations, cultures, and points of view.
Become a part of our resilient community. Attend an OEM free training, develop your own emergency plan, and begin recovery and business continuity planning.
San Jose became the first of the top ten most populated cities to reach the 85% vaccinated rate through inclusion of underserved communities. 13