Mental Health Crisis Response Teams and Treatment Resources September 8, 2022
Public Safety and Justice Committee
1 Agenda
1. Overview of County 9-8-8
2. Overview of City of San Jose 9-1-1
2 Trained counselors will provide
compassionate support to
individuals in crisis.
Please note: individuals with area codes other than 408, 650, and 669 should dial 800-704-0900 and press 1 for County CSPL services.
This service is free, 24/7,
and available in 200+
languages.
Overview of 9-8-8
3 4
Psychiatric Emergency
Response Team (PERT)
Mobile Crisis Response
Team (MCRT)
Mobile Response
Stabilization Services
(MRSS) – Youth Services (<
21 years of age)
Trusted Response Urgent
Support Team (TRUST)
THE COUNTY’S
BEHAVIORAL
HEALTH (BH)
MOBILE
PROGRAMS
Activated through 911 calls
• Consists of BH Clinicians (social workers) Paired with Law Enforcement Officers
• Most Intense Level of Response
• Clinician paired with Sheriff’s Office, other sites: Palo Alto, Morgan Hill, & San Jose Police Departments
Activated through the County Behavioral Health
Services Department Call Center – 988
• Team Consist of BH Clinicians, Licensed-Waivered
Clinicians, and Law Enforcement Liaisons-Police
officers
Activated through Pacific Clinics Crisis – 988
• Team provides mobile response and/or crisis
intervention for support with de-escalation of
behaviors and/or crisis
Access through Pacific Clinics and Momentum for
Mental Health – 988
• Utilize a community-based approach
• Onsite field team (OFT) service areas: San Jose,
Gilroy, and North County
• Pilot program: Estimated start Fall 2022
Overview of 9-8-8 (cont.)
▪ Community response* of the County’s BH mobile programs would be based on the nature of the call. Destinations may include the following:
• Mission Street (Sobering Center)
• Behavioral Health Urgent Care
• Blackbird House (Peer Respite)
• Housing/Shelters
• Momentum for Mental Health Crisis Stabilization Unit
• Pacific Clinics Crisis Stabilization Unit (< 21 years of age) • Emergency Psychiatric Services (EPS)
• Hospital Emergency Department (ED)
*Law enforcement involvement as it relates to the MCRT program will be based on the nature/criticality of the call.
▪ County BHSD works collaboratively with 13 law enforcement jurisdictions in Santa Clara County, including the San Jose Police Department’s specialized Mobile Crisis Assessment Team (MCAT) unit.
THE COUNTY’S BEHAVIORAL HEALTH (BH) MOBILE PROGRAMS
5 San José Police Department
Mobile Crisis Assessment Team
(MCAT)
Presented by Sergeant Tom Rodgers
Specially trained
officers and mental
health crisis
workers respond to
mental health calls
for service.
Behavioral Health
Clinicians meet
MCAT officers out in
the field and they
handle the call
together.
MCAT teams
respond throughout
the City, specifically
targeting areas with
the greatest
number of mental
health calls.
Teams link people
with mental
illnesses to
appropriate services
or provide
other effective and
efficient responses.
MCAT Operation Model
7 Psychiatric Emergency Response Team (PERT)
Police Officer
6 Years of Experience
Licensed Clinical Social Worker
13 Years of Experience
8 What does the PERT team do? Officer
Team Safety
Scene Security
Criminal
Investigation
Transportation
Coordination
Clinician
Evaluation &
Assessment
Resource
Connection
HIPAA Compliance
Documentation
9 9-1-1 and 9-8-8 Call Routing
Call is Received by
9-1-1
Emergency Mental
Health Calls are
Routed to Patrol
MCAT Responds to
Assist at the Call
Non-Emergency
Mental Health Calls
are Routed to 9-8-8
Call is Received by
9-8-8
Non-Emergency
Mental Health
Calls are Retained
Services Provided
by a Clinician
Emergency Mental
Health Calls are
Routed to 9-1-1
10 Questions
11