Thursday, October 20, 2022
Fire Department Emergency Response
Times Performance Annual Report
Public Safety, Finance and Strategic Support Committee
Thursday, October 20, 2022
Item (d)2
Presented by:
Mark Thomas, Fire Captain
Fire Department, Bureau of Field Operations
Measuring Response Time (City)
Thursday, October 20, 2022
Measuring Response Time (County)
Thursday, October 20, 2022
July 2020 – June 2021
Response Time Performance
4 Thursday, October 20, 2022
*Compliance standard reflects performance reported to County EMS adjusted for allowable exemptions. ** 72.79% 72.26% 72.72% 72.02% 73.08% 71.51% 70.09%
72.96% 72.95% 73.21% 72.67% 74.35%
91.84% 91.53% 91.30% 90.74% 91.35% 90.25% 88.95% 90.60% 91.10% 90.15% 90.83% 91.48% 0%
20%
40%
60%
80%
100%
July 20 Aug 20 Sep 20 Oct 20 Nov 20 Dec 20 Jan 21 Feb 21 Mar 21 Apr 21 May 21 Jun 21 Priority 1 Compliance
MonthYear
City Priority 1 Compliance (80% Standard) County EMS Code 3 Compliance* (90% Standard) July 2021 – June 2022
Response Time Performance
5 Thursday, October 20, 2022
71.38% 69.32% 70.23% 70.31% 72.87% 70.40% 70.38% 71.27% 72.74% 70.97% 70.50% 69.06%
91.25% 90.46% 90.37% 89.97% 90.15% 89.04% 89.72% 89.71% 91.09% 90.89% 90.04% 89.44% 0%
20%
40%
60%
80%
100%
Jul 21 Aug 21 Sep 21 Oct 21 Nov 21 Dec 21 Jan 22 Feb 22 Mar 22 Apr 22 May 22 Jun 22 Priority 1 Compliance
MonthYear
City Priority 1 Compliance (80% Standard) County EMS Code 3 Compliance* (90% Standard) *Compliance standard reflects performance reported to County EMS adjusted for allowable exemptions.
July 2021 – June 2022
Response Time Performance
Thursday, October 20, 2022
*Compliance standard reflects performance reported to County EMS adjusted for allowable exemptions **Final adjusted performance was reconciled 92.04% for January 2022.
71.38% 69.32% 70.23% 70.31% 72.87% 70.40% 70.38% 71.27% 72.74% 70.97% 70.50% 69.06%
91.25% 90.46% 90.37% 89.97% 90.15% 89.04% 89.72% 89.71% 91.09% 90.89% 90.04% 89.44% 0 10,000
20,000
30,000
40,000
0%
20%
40%
60%
80%
100%
Jul 21 Aug 21 Sep 21 Oct 21 Nov 21 Dec 21 Jan 21 Feb 21 Mar 21 Apr 21 May 21 Jun 21 # of Positive Patient Hospitalizations
Priority 1 Compliance
MonthYear
City Priority 1 Compliance (80% Standard)
County EMS Code 3 Compliance * (90% Standard)
Santa Clara County COVID-19 Positive Patient Hospitalizations (data.sccgov.gov) Jan 2020 – June 2022
City Standard: Priority 1 Compliance Segments
Thursday, October 20, 2022
0 1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
9,000
10,000
0%
20%
40%
60%
80%
100%
Jan
20 Feb
20 Mar
20 Apr
20 May
20 Jun
20 Jan
21 Feb
21 Mar
21 Apr
21 May
21 Jun
21 Jul
21 Aug
21 Sep
21 Oct
21 Nov
21 Dec
21 Jan
22 Feb
22 Mar
22 Apr
22 May
22 Jun
22 Compliance %
Call Volume #
MonthYear
Dispatch Compliance Travel Compliance Turnout Compliance Call Volume Late Response Heat Map July 2021 – June 2022
Thursday, October 20, 2022
Business Intelligence
Thursday, October 20, 2022
Key Strategies
Thursday, October 20, 2022
Projects Segment Status
Resourcing
Deployment Refinements (real-time move-ups & backfill for training) Travel Time In Process, Ongoing Fire Communications Staffing Alarm (Call) Processing Time July 2023 Border Drops Travel Time Following CAD to CAD Dispatch Links Technology
CAD to CAD Dispatch Link(s) Alarm (Call) Processing Time, Travel Time Pending agency readiness Closest Unit Dispatch Travel Time In Process, Spring 2023 Navigation Technology Travel Time, Resourcing Ongoing
Analytics
Business Intelligence Alarm (Call) Processing Time, Turnout Time, Travel Time
In Process, Ongoing
Thursday, October 20, 2022
Questions?
Mark Thomas, Fire Captain
Fire Department, Bureau of Field Operations
Fire Department Emergency Response Times Performance Annual Report Public Safety, Finance and Strategic Support Committee
October 20, 2022
Item (d)2