Animal Care and Services Annual Report
a Department of Public Works Division
JAY TERRADO – DEPUTY DIRECTOR
KISKA ICARD – DIVISION MANAGER
1 December 8, 2022
Animal Care Center
2750 Monterey Road, San Jose
Provides: field services, adoptions, returning lost pets, euthanasia, rescue outreach, medical care, public
spay/neuter clinic, licensing, permits
Service contracts: Milpitas, Cupertino, Saratoga and Los Gatos
WeCARE Alliance
2 Field Operations
Dispatchers and Animal Services Officers
Responds to animal related calls in San Jose, Milpitas, Cupertino, Saratoga and Town of Los Gatos
Field services responds to the following types of calls:
Aggressive animals, injured, sick, stray domestic animals, dead animal pick up, noise complaints, vicious or dangerous animal regulation, pet shop inspections, injured or sick wildlife, and animal crimes investigations.
3 Field Operations FY21-22
15%
3,071
Priority 1 Calls for Service
56%
11,213
Priority 2 Calls for Service
29%
5,824
Priority 3 Calls for Service
Completed 20,108 Calls for Service
4 Shelter
Operations
FY21-22 Intake 15,530 animals
3,587 – dogs
9,800 – cats (5,260 were kittens)
1,118 – rabbits, guinea pigs, small
mammals, birds, reptiles and small
livestock
1,025 – wildlife
Average Daily Population
Summer months- 400-500 Animals
Winter months- 300 Animals
5 Animal Intake
6 Live Release Rate (LRR)
7 Medical
Operations
The medical team provides the following
service:
-Animal population health management
-Emergency care and treatments
-Perform X-rays, blood analysis, dental
procedures/extractions
-Conduct major surgery and forensic
analysis for criminal investigations
-Perform Spay and Neuter surgeries
8 Administration
• Customer service and license processing
• Total animals licensed 59,300 animals: Dog license
44,476 Cat license 14,824
• $1.6m in revenue for FY21-22
• License are manually processed or sent via the web
9 Volunteers
Marketing
Fundraising
Over 100 active volunteers
Socializing adoptable pets, walking dogs,
providing enrichment for shelter pets, and
other support to the division.
Improved pet marketing efforts on social
media
Over $460,000 in total donations and
grants
10 ACS
Recruitment
and
Retention
Added two Division Managers-Shelter
and Medical
Hired Program Manager, Senior Public
Information, Field Operations
Contract staff to help with cleaning
Pay increases for ACA and AHT
Approval of ACA2 position
811 11
ACS Dashboard
12 Animal Care and Services Annual Report
a Department of Public Works Division
JAY TERRADO – DEPUTY DIRECTOR
KISKA ICARD – DIVISION MANAGER
13