City of San José
Annual Report on City Services 2021-22
A Report from the City Auditor
Issued December 2022
www.sanjoseca.gov/servicesreport
1 Background
2 976,482
500,000
600,000
700,000
800,000
900,000
1,000,000
1,100,000
Population Growth
-2.0% -1.5% -1.0% -0.5% 0.0% 0.5%
SAN JOSE
Oakland
Los Angeles
San Francisco
California
Sacramento
San Diego
Population Change in Major
California Cities (2022)
Ethnic Breakdown of San José Residents
Vietnamese
30%
Chinese
23%
Indian
21%
Filipino
12%
Other Asian
14%
Hispanic or
Latino, 31%
Asian, 39%
Non-
Hispanic
White, 23%
Black, 3%Other, 5%
Mexican
85%
Other Hispanic
or Latino
14%
Puerto Rican
1%
Background
3 Nationwide
San José
0%
2%
4%
6%
8%
10%
12%
14%
16%
Unemployment Rate
COVID-19
outbreak
Source: U.S. Bureau of Labor Statistics
Source: County of Santa Clara Public Health Department
0 10,000
20,000
30,000
40,000
50,000
60,000
COVID-19 Cases Over Time
• Over 265,000 COVID-19 cases in San
José
• Increase of 170% over previous year, but
cases became less deadly following
widely available vaccines
• City continued to provide emergency
and expanded food distribution,
sheltering, and digital access
Community Survey
4 100% 50% 0% 50% 100%
San José as a place to work
San José as a place to shop and dine
The overall quality of life in San José
San José as a place to raise a family
San José as a place to retire
Very Poor/Poor Fair Good/Excellent Quality of Life
0% 10% 20% 30% 40%
Address homeless issues
Improve public safety, reduce crime
Provide more affordable housing
Beautify city, landscaping
Improve police response, presence
Reduce cost of living in general
Not sure / Cannot think of anything
Improve public transportation
Reduce traffic congestion
Improve infrastructure, roads
No changes needed / Everything is fine
Limit growth, development
Reduce taxes, fees, gas prices
Stronger sentencing, criminal accountability
Improve local economy, jobs
Improve city planning
Provide, improve bike paths, walking trails
Improve government, council, leadership
Improve downtown area
Enforce traffic laws
Resident Priorities for City Improvements
0% 25% 50% 75% 100%
Operating the San José International Airport
Providing public library services
Providing trash, recycling, and yard waste services
Providing Emergency Medical Services (EMS)
Highest Rated City Services
Good Excellent
City Finances
• Overall revenues increased, while
total expenses decreased slightly
• Business-type activities saw a 19%
increase in revenues
5 $0
$500
$1,000
$1,500
$2,000
$2,500
T otal City Revenues ($millions)
Governmental Activities
Business-Type Activities
$0
$100
$200
$300
$400
Business-T ype Revenues by Source
($millions)
Wastewater
Airport
Muni Water
Parking System
Clean Enrgy
Operating Budget & Staffing
$1.8B General Fund expenditures
$38.3M
Projected General Fund shortfall
resolved through budget actions
6,647 Full-time equivalent positions
6 $0
$200
$400
$600
$800
$1,000
$1,200
$1,400
$1,600
General Fund Expenditures ($millions)
0 2 4 6 8 10 12 14
SAN JOSE
San Diego
Sacramento
Oakland
Long Beach
Los Angeles
2021-22 Authorized Full-Time Positions
per 1,000 Residents
CSA Dashboards
7 Public Safety
Number of Police Responses (Priority 1-4)
by Police District
3 EOC activations
1.3M Calls for Police service
201,800
Police responses for
priority 1-4 incidents
7.3 min.
Average response time to
a priority 1 call (imminent
danger to life or major
damage/loss to property)
8 Public Safety
Fire Stations and Number of Emergency Incidents
by Station Area
103,100
Responses including
emergency medical or
fire incidents
4,900 Fires
71%
Priority 1 calls (life
threatening) responded
to within 8 minutes
9 0
20,000
40,000
60,000
80,000
100,000
120,000
Emergency Incidents
Other Medical Fire
25 Community & Economic Development
10 0.6
0.7 0.8
0.9 1
1.1 Jobs Per Employed Residents in
San José
Balance at 1.0 job per resident
Envision 2040 target: 1.1 jobs per resident
Sources: American Community Survey 5-Year Estimates (2010 through 2018 and 2020) and 1-Year Estimate for 2019 and 2021). OEDCA calculates jobs per employed residents in San José using a different data source.
0 50
100
150
200
250
Building Inspections
(thousands)
0 10,000
20,000
30,000
40,000
50,000
Building Permits
Issued at Counter Issued Online
Community & Economic Development
11 0
6 12
18 Volume of Construction
(millions of square feet)
Residential Commercial Industrial
$0
$250
$500
$750
$1,000
$1,250
$1,500
$1,750
$2,000
Value of Construction
($millions)
Residential Commercial Industrial
61%
Plan checks for
development completed
within time targets
133
New affordable housing
units created with City
help
1,857
Homeless residents
received assistance into
housing
Transportation & Aviation Services
9.8M Airline passengers
18%
Air service market
share of regional
passengers
12 34.9, SFO
8.4, OAK
9.8, SJC
0 15
30 45
60 75
90 Air Service Market Share of
Regional Passengers (millions)
5-Year Goal: 18%
10 -150%
-100%
-50%
0%
50%
100%
150%
0 2
4 6
8 10
12 14
16 Annual Airport Passengers
(millions)
Passengers Year-over-Year Percent Growth
Transportation & Aviation Services
Pavement Condition Map
13 Failed Poor At Risk Fair Good Very Good /
Excellent
68 0
10 20
30 40
50 60
70 80
90 100
Pavement Condition Index (PCI) Rating
2021-22 Target: 68
Environmental & Utility Services
350,800 Accounts served by SJCE
3.15%
Opt-out rate (customers
that prefer to use PG&E)
99%
GreenSource carbon-free
power content
14 53%
49%
35%
23%
39%
9%
23%
4%
6%
8%
50%
1%
0% 20% 40% 60% 80% 100%
2021 SJCE GreenSource Power Mix
2021 PG&E Base Plan Power Mix
2021 CA Power Mix¹
Power Content Labels for SJCE and PG&E
Renewables Nuclear Large Hydroelectric Natural Gas Coal Other / Unspecified Environmental & Utility Services
63%
Of solid waste
diverted
100%
Wastewater discharges
meeting pollutant
requirements
99.6%
Muni Water samples
meeting federal water
quality standards
15 103%
0%
20%
40%
60%
80%
100%
120%
Percent of T rash Reduced from
Storm Sewer System
5-Year Goal: 100%
4,017
0 1,000
2,000
3,000
4,000
5,000
6,000
Millions of Gallons of Recycled
Water Delivered Annually
2021-22 Target: 3,950
Neighborhood Services
2M+ Visitors to libraries
6.9M
Books and other library
resources borrowed
16 0
1 2
3 4
5 6
7 8
Number of Estimated Visitors to
Main and Branch Libraries
(millions)
0 20,000
40,000
60,000
80,000
100,000
120,000
Number of Program Participants
Life Skills Exploration & Learning
Storytime & Literacy STEAM & Digital Literacy
Other
Neighborhood Services
BeautifySJ
26 Added positions to
PRNS
70 Encampment cleanups
17 90%
0%
20%
40%
60%
80%
100%
Animal Care Center Live
Release Rate
2021-22 Target: 92%
Note: In 2021-22, Public Works revised methodology to more closely align with industry standards.
0 100
200
300
400
500
600
700
800
900
Estimated Participation in
Programs at City-Operated
Community Centers
(thousands)
42%
Park acres met 90% of
minimum maintenance
standards
Strategic Support
18 Percent of Information T echnology
Project Success Rate Measured on
Schedule, Cost, Scope, and Value
74%
Target Project Success Rate: 80%
100%
98%
90%
92%
94%
96%
98%
100%
Percent of Equipment Available for
Use When Needed
Emergency Vehicles (Target: 100%)
General Fleet (Target: 97%)
95%
Capital projects
completed on budget
87%
Budgeted positions were
filled as of June 30
Strategic Support
$214.6
Million in
products and
services procured
19 City's Bond Ratings
(General Obligation Bond Rating)
Moody's
Standard
and
Poor's
Fitch
'17-'18 Aa1 AA+ AA+
'18-'19 Aa1 AA+ AA+
'19-'20 Aa1 AA+ AA+
'20-'21 Aa1 AA+ AAA
'21-'22 Aa1 AA+ AAA
Target Aa1 AA+ AA+ 0.0%
0.5%
1.0%
1.5%
2.0%
2.5%
$0.0
$0.5
$1.0
$1.5
$2.0
$2.5
$3.0
City Cash and Investments
($billions)
Cash and Investments Average ROI
See the full report
and interactive CSA
dashboards at:
sanjoseca.gov/services
report
20