City-Generated Tow Services RFP
Verbal Report
Transportation and Environment Committee
February 6, 2023
Presenter: Rachel Roberts, Deputy Director, Code Enforcement, PBCE 1 www.sanjoseca.gov/CodeEnforcement
• City-Generated Tow Services are tows:
• Conducted at the request of a City Department to remove a vehicle from public property
• Primarily requested by San Jose Police Department (SJPD) and the Department of Transportation (DOT)
• Provided by six tow companies that perform tows within their assigned zone • Perform an average of 13,000 city-generated tows annually • In January 2019, City Council:
• Accepted the City Auditor’s Audit of Towing Services which evaluated the CityGenerated Tow Services Delivery Model and provided 17 recommendations • Administration Response included four primary goals
City-Generated Tow Services Overview
2 www.sanjoseca.gov/CodeEnforcement
Key Tow Audit Recommendations and
Work Plan Primary Goals
Tow Audit
• Issuance of a new Request for Proposals (RFP) for the towing services agreements • Consolidation of contract administration in the San José Police Department (SJPD) with an evaluation of the resources needed to perform this responsibility.
Work Plan
• Address all 17 tow audit recommendations
• Develop a new City-Generated Tow Service Delivery Model • Develop RFP and recommend award of contract(s)
• Transition the new program model from the Department of Planning, Building, and Code Enforcement (PBCE) to SJPD 3
Transportation and Environment Committee
Verbal Report August 29, 2022
www.sanjoseca.gov/CodeEnforcement
• The revised RFP Scope was submitted to the Finance Department Procurement Prioritization Board (PPB) for re-prioritization in July 2022 • The RFP was prioritized as #1 priority by the PPB
• RFP was assigned to procurement staff and final revisions/preparation for release were in process
• Estimated release of RFP to the public – Oct. 2022
4 Timeline and Current Status
2022
• August: Staff determined draft RFP needed to be divided into two packages to limit possibility of an unsuccessful RFP
• Package A- Contract Administration and Software OR
• Package B- Software only
• September: Staff worked through revisions to draft RFP to reflect new twopackage approach • October-December: Staff conducted additional requirement gathering and incorporated updated SJPD Computer-Aided Dispatch system integration and software requirements
2023
• January-February: Staff completing final RFP review/redlining • February : Planned release to public
www.sanjoseca.gov/CodeEnforcement
5 www.sanjoseca.gov/CodeEnforcement
FY 22-23
Work Plan
Objectives
Revised
Target
Date
Update RFP Scope to include BeautifySJ City-Generated Tow Services
Completed
July 2022
Develop and propose Sixth Amendment for Council
Consideration/Approval
Completed
December 2023
Release Tow Software and Contract Administration RFP to Public
February 2023
Tow Software and Contract Administration RFP Award of
Contract
TBD
Develop Budget Proposals to Support Tow Program and
Administer Tow Contract/Complete Plan to Transition
Program from PBCE to SJPD
TBD
Continue coordination with internal and external
stakeholders
Ongoing
Continue to implement open audit recommendations Ongoing 6 Staff Recommendation
• Accept the City-Generated Tow Services RFP Verbal Report www.sanjoseca.gov/CodeEnforcement
7