CITY COUNCIL ACTION REQUEST
Department(s):
City Manager’s Office
CEQA:
Not a Project, File No.
PP17-003,
Agreements/Contracts
(New or Amended)
resulting in no
physical changes to the
environment.
Coordination:
City Attorney’s Office;
City Manager’s Budget
Office
Dept. Approval:
/s/
Dolan Beckel
Council District(s):
Citywide
CMO Approval:
1/31/23
SUBJECT: AMENDMENT TO THE AGREEMENT WITH GUIDEHOUSE, INC. FOR
CUSTOMER SERVICE VISION AND STANDARDS SERVICES
RECOMMENDATION:
Adopt a resolution authorizing the City Manager or designee to negotiate and execute the First Amendment to the Master Consulting Agreement with Guidehouse, Inc. (Falls Church, VA) to extend the initial term for 12 months through June 30, 2024, and increase the compensation in the amount of $400,000 for a maximum compensation not to exceed $800,000, and with no change in options to extend the agreement.
BASIS FOR RECOMMENDATION:
In December 2021, a competitive Request for Proposal was released by the City Manager’s Office to procure services related to discovery, design, strategic planning, pilot implementation, and evaluation for City service delivery and customer service. On April 19, 2022,
1 the City Council adopted a resolution authorizing the City Manager to negotiate and execute master consulting agreements with four vendors qualified to provide the procured services.
City Council approval of this First Amendment to the Master Consulting Agreement with Guidehouse, Inc. allows staff to move forward and enter into additional service order agreements to continue discovery, design, strategic planning, initial pilots, and evaluation work for one strategic planning initiative (Customer Service Vision and Standards) and one Enterprise Priority (Sustainable and Resilient City Infrastructure and Emergency Preparedness) on the 2022-2023 City Initiatives Roadmap. These tasks include, but are not limited to, implementing and evaluating pilot programs for customer service delivery and strategic planning for City infrastructure service delivery. The Customer Service Vision and Standards strategy and recommendations will be presented at the March 16, 2023 Public Safety, Finance, and Strategic Support Committee meeting.
The initial term of the current agreement will expire on June 30, 2023 without further action. Staff requests City Council approval to negotiate and execute a First Amendment to the agreement to add another 12-month extension to the initial term through June 30, 2024 and to increase the compensation in the amount of $400,000 for a maximum compensation not to exceed $800,000, under the same material terms and conditions as the original agreement.
Climate Smart San José: The recommendation in this memorandum has no effect on Climate Smart San José energy, water, or mobility goals.
1 April 19, 2022 City Council memorandum:
https://sanjose.legistar.com/View.ashx?M=F&ID=10703948&GUID=9FE2FFD0- 86D6-4598-AD40-A1C891859A24
COUNCIL AGENDA: 2/14/23
FILE: 23-181
ITEM: 2.7
Commission Recommendation/Input: There is no commission recommendation or input associated with this action.
This City Council item is consistent with the 2022-2023 City Initiatives Roadmap and the City’s Adopted Operating Budget, specifically the Strategic Support City Service Area Outcome of a high performing workforce committed to exceeding internal and external customer expectations and the Environment and Utility Services City Service Area Outcome of reliable utility infrastructure.
COST AND FUNDING SOURCE:
Fund # Appn # Appn Name Current Total
Appn Amt. for Contract
2022-2023
Adopted
Operating
Budget
Page
Last Budget
Action (Date,
Ord. No.)
001 218T Customer Service Vision and
Standards
$600,000
$550,000 910 6/21/2022,
30790
001 224J Climate and Seismic Resilience
Planning
$1,287,000 $250,000 910 6/21/2022,
30790
FOR QUESTIONS CONTACT: Erik Chiarella Jensen, Assistant to the City Manager, (408) 795-1614