Attachment C: Customer Service Charter Dashboard Components Dashboard Element Definition
1 Measure Title Name of the measure
2 Measure Definition Brief one-two sentence overview of the measure. 3 Most Recent Data Reports the most recent report for the measure and the date for the week or month that is reported.
4 Division Which division the report pertains to (Planning, Building, or Code Enforcement)
5 Operation Which operation does the measure report on. Nearly synonymous with the team of the operation. (examples:
Inspection, Development Review, Permit Center, Multiple Housing)
6 Line Chart In the bottom left is the graph that shows the data for the measure since the CSC was launched internally in the summer. 7 Measure Type The top right corner includes a block that identifies the measure type this is (Activity, Productivity, Outcome).
8 Summary The summary is a full description of the measure including operational processes, how to interpret the numbers, and other background that helps to better understand the department. 9 Owner This is the individual(s) that are responsible for the team that the measure pertains to. This is the individual (2) who records the information and enters it in the department tracking sheet. 10 Goal/Standard If the team has a specific goal for this measure, it is listed here. 11 General Impacts This bulleted section lists any general impacts that will alter the outcome of the measure. For example, in the Next Available Building Inspection, if vacancy goes up, then the available inspections go down and the days until the next inspection go up.
12 Historic Disruptions Historic disruptions record specific and observable points in time that have impacted the measure. This should provide context for any large swings in data in the line chart.