Thursday, March 16, 2023
Fire Department Call Volume Status Report
Public Safety, Finance and Strategic Support Committee
March 16, 2023
Item (d)3
Presented by:
Mark Thomas, Fire Captain
Call Volume and Population
Fiscal Year 2017-2018 to Fiscal Year 2021-2022
2 Thursday, March 16, 2023
• 7.1% growth in population over
the last 5 years.
• 11.4% increase in demand for
emergency response.
1,051,316 1,043,058 1,049,187 1,013,240 976,482
92,587
91,900 91,595
94,784
103,145
0 20,000
40,000
60,000
80,000
100,000
120,000
0 200,000
400,000
600,000
800,000
1,000,000
1,200,000
2017 - 2018 2018 - 2019 2019 - 2020 2020 - 2021 2021 - 2022
INCIDENT VOLUME
POPULATION
FISCAL YEAR
Population Total Number of Incidents
Call Volume by Battalion and Fire Station Response Area Fiscal Year 2021-2022
3 Thursday, March 16, 2023
• Call volume is highest in the core
of the City.
• Highest response volume is found
in Battalion 1 with 26,546 calls in
FY 21-22.
26,546
21,297
12,176
17,962 18,482
6,682
-
5,000
10,000
15,000
20,000
25,000
30,000
Battalion 1
(Central)
Battalion 2
(East)
Battalion 5
(North)
Battalion 10
(West)
Battalion 13
(South)
Miscellaneous
INCIDENT VOLUME
BATTALION
Call Volume by Battalion and Fire Station Response Area Fiscal Year 2021-2022
4 Thursday, March 16, 2023
• Variability in population density
and service demands impact
emergency response coverage..
• Fire Station 37 was
operationalized in May 2022 and
represents a partial year of
response data.
6,556
5,493
3,717
3,919 3,785
0 1,000
2,000
3,000
4,000
5,000
6,000
7,000
1 3 7 8 26 30 33 2 11 16 19 21 24 31 5 20 23 25 29 34 4 6 9 10 14 15 37 12 13 17 18 22 27 28 35 Battalion 1 Battalion 2 Battalion 5 Battalion 10 Battalion 13
INCIDENT VOLUME
FIRE STATIONS BY BATTALION
Call Volume Heat Map 2022
5 Thursday, March 16, 2023
Late Response Heat Map 2022
6 Thursday, March 16, 2023
Call Type Distribution
Fiscal Year 2021-2022
7 Thursday, March 16, 2023
63,132
11,269
9,915
6,653
6,035
4,926 1,215
Medical Only (61%)
Other SJFD Calls (Unclassified) (11%)
Good Intent or Service (10%)
No Incident, Wrong Location, Cancelled
En-Route (6%)
Rescue, Haz-Mat, USAR & Non-Fire
Hazards (6%)
Fires (5%)
False Alarm / False Call (1%)
• Total Incidents in FY 21-22:
103,145.
• The Department closely
monitored emergency
medical call volume since
December 2020.
• No significant increases in
medical call volume yearover-year, and no clearly
discernable change in call
type distribution.
EMS Call Volume Compared to All Other Call Types
Fiscal Year 2017-2018 through Fiscal Year 2021-2022
8 Thursday, March 16, 2023
57,935 57,800 56,454 57,125
63,132
34,652 34,100 35,141
37,659
40,013
0 10,000
20,000
30,000
40,000
50,000
60,000
70,000
2017 - 2018 2018 - 2019 2019 - 2020 2020 - 2021 2021 - 2022
INCIDENT VOLUME
FISCAL YEAR
Medical Emergencies All Other Call Types
• EMS call volume continues to
increase against all other call
types received by the
Department.
• Increase of 10.5% in EMS calls
received compared to FY 20-21.
• Increase of 15.5% for all other
call types received compared to
FY 20-21.
Patient Age Distribution
Fiscal Year 2021-2022
9 Thursday, March 16, 2023
10 1,423
1,852
3,671
4,941 4,796
7,292
8,101
7,704
7,968
3,449
168
1,056
0 1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
9,000
EMS RESPONSES
AGE GROUP
• 99.3% projected growth in
residents 65 years and older by
2030.
• 84.6% projected growth in
residents 85 years and older by
2030.
• The Department’s Medical Priority
Dispatch System (MPDS)
indicated that 52% of patients
were 60 years and older and 66%
were 50 years and older in
FY 21-22.
10 Thursday, March 16, 2023
Questions?
Mark Thomas, Fire Captain
Fire Department Call Volume Status Report
Public Safety, Finance and Strategic Support Committee
March 16, 2023
Item (d)3