NEIGHBORHOOD SERVICES
2023-2024 PROPOSED
OPERATING BUDGET
OUTCOMES:
- Safe and Clean Neighborhoods and Public Spaces
- Welcoming and Vibrant Neighborhoods and Public Life
- Equitable Access to Community Opportunities to Flourish Angel Rios, Deputy City Manager
Jon Cicirelli, Parks, Recreation and Neighborhood Services Jill Bourne, Library
Rachel Roberts, Planning, Building and Code Enforcement Matt Loesch, Public Works
Jacky Morales-Ferrand, Housing
2023-2024 Budget Study Sessions
Slide 2
NEIGHBORHOOD SERVICES
• Recreation Services
• Community Services
• Parks Maintenance and Operations
• Community Facilities Development
• Literacy and Learning, Formal and
Lifelong Self-Directed Education
• Access T o Information,
Library Materials, and Digital
Resources
• Code Enforcement • Animal Care and Services
Parks, Recreation and
Neighborhood Services Library Department
Planning, Building and Code
Enforcement
Public Works Department
DEPARTMENTS AND CORE
SERVICES
Housing
• Homelessness Interventions and
Solutions
2023-2024 Budget Study Sessions
Slide 3
NEIGHBORHOOD SERVICES
• Neighborhood Parks and Regional
Parks
• Community Center Operations
• Illegal Dumping and
Homeless Encampment Trash
Collection and Abatement Services
• Happy Hollow Park & Zoo
• Community Code Enforcement
• Multiple Housing Code Enforcement
• Solid Waste Code Enforcement
• Code Enforcement Administration
• Access and Borrower Services
• Early Education and
Family Learning
• Main Library Operations
• Library Management and
Administration
• Animal Services Field Operations
• Animal Licensing and
Customer Services
Program Samples*
* For a complete list of programs, please refer to the 2023-2024 Proposed Operating Budget Parks, Recreation and
Neighborhood Services Library Department
Planning, Building and Code
Enforcement
Public Works Department
Housing
• Homeless Outreach and Case
Management
• Interim Supportive Housing
Development
• Tenant Based Rental Assistance
and Rapid Rehousing
NEIGHBORHOOD SERVICES
PERFORMANCE MANAGEMENT MODERNIZATION
Slide 4
1. Assessed and updated CSA
Outcomes and Strategic Goals
2. Defined CSA Community Indicators
to measure CSA Outcomes
3. Updated CSA and Core Service
Performance Measures to measure
CSA Strategic Goals
4. Updated Core Service Activity and
Workload Highlights to measure
outputs and scale
The full set of updated community indicators, performance measures, and activity and workload highlights can be found in the Neighborhood Services CSA section of the 2023-2024 Proposed Operating Budget CSA Mission
Outcomes Community Indicators
‘what impact?’ for CSA
Qualitative
Characterization
Quantitative
Measurement
Department Core
Services
Core Service
Performance Measures
‘how well?’ for Core Services
Core Service Outputs:
Activity and Workload
Highlights
‘how much?’ for Core Services
Strategic Goals
CSA Performance
Measures
‘how well?’ for CSA
Anecdotes and Storytelling
CSA Performance Management Modernization Approach
Reflect emphasis on welcoming and vibrant
neighborhoods and opportunity pathways
Added for the first time; proxy indicators utilized
where future improvements are possible
10% of existing measures unchanged, 90%
modified or new to CSA level
24% decrease in the number of measures
reported, enabling simplicity and clearer focus
30% decrease in the number of measures
reported, enabling simplicity and clearer focus
Reflect emphasis on the City’s role, including
community facilities and resources, public life
and activation, welfare of animals, residents, and
businesses, and services for education, literacy,
play, health, and youth empowerment
Core Services remained consistent and
were not updated
NEIGHBORHOOD SERVICES
COMMUNITY INDICATORS DASHBOARD
Neighborhood Cleanliness Perception
City Older Adult Program Rating Neighborhood Poverty Rate Youth Participation Rates
Neighborhood Safety Perception
Healthy Places Index
Safe + Clean Neighborhoods + Public Spaces Welcoming + Vibrant Neighborhoods + Public Life Equitable Access to Community Opportunities to Flourish 40% 38%
0%
20%
40%
60%
80%
100%
FY 2020-2021 FY 2021-2022
% of residents rating cleaning up of litter and trash as "Excellent," "Good," or "Fair"
Source: Community Opinion Survey
70% 67%
0%
20%
40%
60%
80%
100%
FY 2020-2021 FY 2021-2022
% of residents rating neighborhood safety as "Very Safe" or "Somewhat Safe"
Source: Community Opinion Survey
73 77
0 20
40 60
80 100
FY 2018-2019 FY 2021-2022
Percentile
Percentile ranking for healthy community conditions
Source: Healthy Places Index
65% 69%
0%
20%
40%
60%
80%
100%
FY 2020-2021 FY 2021-2022
% of residents rating City's programs serving older adults as "Excellent," "Good," or "Fair"
Source: Community Opinion Survey
22% 21% 20% 18%
0%
20%
40%
60%
80%
100%
FY 2018-2019 FY 2019-2020 FY 2020-2021 FY 2021-2022
% of residents below 200% the national poverty line
Source: American Community Survey
72% 72% 73% 73%
56% 56% 56% 54%
0%
20%
40%
60%
80%
100%
FY 2018-2019 FY 2019-2020 FY 2020-2021 FY 2021-2022
% that are in School or Employed
Source: American Community Survey
Youth 15-24 enrolled in school Youth 16-24 employed or in the armed forces
NEIGHBORHOOD SERVICES
PERFORMANCE MEASURE DASHBOARD
Slide 6
Enter Graphic for PM Here Enter Graphic for PM Here
Code Enforcement Neighborhood Physical Condition
Score
92% 92%
91%
89%
90%
89%
90%
85%
87%
89%
91%
93%
95%
FY17-18 FY18-19 FY19-20 FY20-21 FY21-22 FY22-23
ESTIMATE
FY23-24
TARGET
% of animals that leave the shelter through
adoption, rescue, transfer, or return to owner
65%
71% 71%
67% 67%
70% 70%
60%
65%
70%
75%
80%
FY17-18 FY18-19 FY19-20 FY20-21 FY21-22 FY22-23
ESTIMATE
FY23-24
TARGET
% of residents who indicate that the physical
condition of the neighborhood is about the same or
better
0.7% 0.3%
-10%
-12.0%
-10.0%
-8.0%
-6.0%
-4.0%
-2.0%
0.0%
2.0%
FY21-22 FY22-23 ESTIMATE FY23-24 TARGET
% increase (+) or decrease (-) in overall general
code program case load annually
Animal Care Center Live Release Rate
Change in General Code Program Case Backlog
Volume by Fiscal Year Library Service Quality Rating PRNS Park Condition Assessment Score PRNS Beautify SJ Response Times
Animal Care Customer Service Rating
Library Customer Staff Assistance Rating
25% 29% 31%
37% 37% 40%
50%
0%
20%
40%
60%
80%
100%
FY17-18 FY18-19 FY19-20 FY20-21 FY21-22 FY22-23
ESTIMATE
FY23-24
TARGET
% of Residents' rating of the City providing animal
control services as “Good” or “Better”
81% 81% 80%
50%
60%
70%
80%
90%
100%
FY21-22 FY22-23 ESTIMATE FY23-24 TARGET
% of graffiti removal, illegal dumping, and
encampment trash services inquiries responded to
within response time targets
46%
29%
56%
0%
20%
40%
60%
80%
100%
FY21-22 FY22-23 ESTIMATE FY23-24 TARGET
% of developed park acres by park condition
assessment (PCA) score 90% or better
92%
94%
96% 95% 96%
70%
80%
90%
100%
FY17-18 FY18-19 FY19-20 FY20-21 FY21-22 FY22-23
ESTIMATE
FY23-24
TARGET
% of Library customers rating staff assistance as
"Good" or "Excellent"
92% 93%
95% 96%
70%
80%
90%
100%
FY17-18 FY18-19 FY19-20 FY20-21 FY21-22 FY22-23
ESTIMATE
FY23-24
TARGET
% of residents rating the quality of library services
as “Good” or "Excellent"
2023-2024 Budget Study Sessions
Slide 7
NEIGHBORHOOD SERVICES Budget Summary
Department
2022-2023
Adopted
2023-2024
Forecast
2023-2024
Proposed
% Change
from Adopted
% Change
from Forecast
PRNS $166,527,464 $127,754,862 $146,550,191 (11.99%) 14.7% Library Department $66,072,443 $56,824,133 $59,384,164 (10.1%) 4.5% PBCE* $13,762,245 $13,801,546 $13,827,654 0.5% 0.2%
Public Works Department* $11,360,081 $12,109,706 $13,463,689 18.5% 11.2% Housing*
CSA T otal
$77,676,368
$335,398,601
$49,975,165
$260,465,412
$79,363,426
$312,589,125
2.2%
(6.8%)
58.8%
20.0%
Positions 1,392.33 1,389.33 1,451.39 4.2% 4.5%
* The Departments of Planning, Building, and Code Enforcement, Housing, and Public Works have additional funding budgeted in other City Service Areas. 2023-2024 Budget Study Sessions
Slide 8
NEIGHBORHOOD SERVICES Proposed Budget Actions
Proposal Title Amount
Previously Funded
One-Time?
Beautify San José $12,345,000 Y
Measure E – Homeless Response and Outreach (+6.0 FTE) $7,000,000 N Measure E – San José Bridge $3,500,000 Y
Digital Equity Program $1,814,000 Y
Animal Care & Service Staffing $1,354,000 N
Y outh Scholarship Funding $1,000,000 Y
Happy Hollow, Emma Prusch, Lake Cunningham Security
Staffing $689,000 Y
Library Security Staffing & Contractual Services Expansion $616,000 N Child & Y outh Programming Staffing $529,000 Y
NEIGHBORHOOD SERVICES
SUMMARY
Slide 9
• Children and Youth
Services Master Plan
• Education, Digital
Literacy, Digital Equity, &
Broadband
• Senior and
Therapeutic Services
• Park Maintenance &
Capital Development
• BeautifySJ – Blight Abatement
• Homelessness Prevention,
Managing Impacts, Solutions and
Enterprise-wide System
Integration
• Animal Care and
Services Supervision & Staffing
• Code Enforcement Case Backlog
and Case Management Software
NEIGHBORHOOD SERVICES
2023-2024 PROPOSED
OPERATING BUDGET
OUTCOMES:
- Safe and Clean Neighborhoods and Public Spaces
- Welcoming and Vibrant Neighborhoods and Public Life
- Equitable Access to Community Opportunities to Flourish Angel Rios, Deputy City Manager
Jon Cicirelli, Parks, Recreation and Neighborhood Services Jill Bourne, Library
Rachel Roberts, Planning, Building and Code Enforcement Matt Loesch, Public Works
Jacky Morales-Ferrand, Housing