(d)3. BEAUTIFYSJ ENCAMPMENT
MANAGEMENT SERVICES STATUS REPORT
NEIGHBORHOOD SERVICES AND EDUCATION COMMITTEE— JUNE 8, 2023 Presented by: Omar Passons, Deputy City Manager | Andrea Flores Shelton, Deputy Director (PRNS) | Dhruv Hemmady, Lead Product Manager (ITD) Key Objectives
Allow City staff to submit requests
related to homeless encampments
Encampment
Management Requests
System converts requests for
appropriate City teams to deploy
resources
Coordinate Work &
Provide Services
System captures performance,
customer service, and continuous
improvement metrics
Reporting & Analytics
2 System Complexity
No management system found with all features
Exceptional coordination required among departments, contractors, services partners
Customized system matches need best Maintenance impacts 3 6 user persona group interviewed
10 departments participated in design workshops
Determined several shared pain points:
Manual processes
Lack of data sharing & transparency across
departments
Inability to aggregate reporting
4 Collaborative Design
Process Flow
5 Priority Features
Phase 1
Ability to create and track encampment service work orders Mapping capability enabling assessment of encampment services Data aggregation & report creation to inform future Council policy direction Subsequent Phases
Connections to partner systems (ex: HMIS)
"Report an Encampment" service added to SJ311
Ability to communicate work order status to the reporting party 6 Implementation Plan
7 Milestone Date
System Planning & Requirements Gathering May 2023 (Completed) Initiate development of System June 2023
Complete development of System October 2023
User Acceptance Testing/Training November 2023
Phase 1 Go-Live/Release December 2023
Thank you
Andrea Flores Shelton (PRNS)
Dhruv Hemmady (ITD)
Khaled Tawfik (ITD)
Olympia Williams (PRNS)
Omar Passons (CMO)
Ragan Henninger (Housing)
Rob Lloyd (CMO)
8 (d)3. BEAUTIFYSJ ENCAMPMENT
MANAGEMENT SERVICES STATUS REPORT
NEIGHBORHOOD SERVICES AND EDUCATION COMMITTEE— JUNE 8, 2023 Presented by: Omar Passons, Deputy City Manager | Andrea Flores Shelton, Deputy Director (PRNS) | Dhruv Hemmady, Lead Product Manager (ITD)