NEIGHBORHOOD CENTER
PARTNER PROGRAM
Neighborhood Services and Education Committee
September 14, 2023
Neighborhood Center Partner Program Update
Pauline Khek, Parks, Recreation, Facilities Supervisor
Petra Riguero, Program Manager
Background & Purpose
• 29 NCPP Sites
• 24 total active sites with
PRNS and partners
• 14 sites operated by
11 partners
2 PRIORITIES & GOALS
.
3 Maintain safe,
quality facilities
for neighborhood
services
01 Ensure timely,
transparent
processes for
operator selection
02 Establish
consistent,
enforcement
accountability
standards and
metrics
03 Improve
community access
and knowledge of
activities
04 Increase the
number of
providers and
services in
disadvantaged
communities
05 4
Neighborhood Center Partner Program
Status Update from the 2018 Audit Report
Implemented Partly Implemented Not Implemented
19 Total Recommendations
16 3 0
WHAT WE COLLECT AND WHY
Accountability
Transparency
Accessibility
Impact
Performance
Measures Results
(General & User Specific)
Monthly Calendars
Monthly Service Hours
Narrative Report
Financial Report
Demographic Info
5 WHATS CHANGED ABOUT THE REPORTING PROCESS
6 2022 Reporting Requirement 2023 Reporting Change
All reports were submitted twice a year. Reduced the collection of unnecessary financial info and decreased the collection of performance measures to once per year.
Report forms were all separate Word documents. Report forms were consolidated into one excel workbook with different worksheets for each report.
Monthly calendars and total operating hours submitted in a separate documents.
Monthly calendars and total operating hours are consolidated into same worksheet in the same excel workbook.
Participants demographic data (age, zip code, NCPP Priority Area served in, ethnicity) tracked in a separate standardized excel form.
Areas eliminated to reduce demographic data collected by partners. Currently only tracking unduplicated count of participants served and zip code data. Data now submitted under the narrative tab section of the consolidated workbook.
Financial Report included Balance, Profits and Loss, list of program fees, expenses, and financial accessibility.
Balance, profit, and loss removed from financial report, as these elements are not an indication of program performance or community accessibility.
2022 NCPP Direct Service Hours
7 Total Contracted Hours Total Actual Hours
NCPP Providers 28,632 31,080
City Staffed Programs N/A 4,836*
Total Hours Provided 28,632 35,916
*These hours only reflect services at a hybrid sites.
8 The total number of
unduplicated participants
served is 9,835 including City
led programs (at NCPP sites)
such as:
• Teen Centers
• Summer Camps
• After School Tutoring
• Special events
Total
Participants
Served
NCPP Providers 4,646
City Staffed Programs 5,189
TOTAL 9,835
2022 Total Participants Served
9 Clockwise: ICAN Story time, Ethiopian Community Services (ECS) Amharic language class, ICAN First 5 program – kids learning how to make measurements, ViVO adult ESL class Clockwise: SJ Astronomical Association Telescope program, Chopsticks Alley Art Senior Art class, Am. Youth Shakespeare play, Starting Arts showcase of 101 Dalmatians 10 11
Clockwise: ECS Women's Empowerment Support group, ECS senior nutrition, Boy and Girls Club of Silicon Valley + Vision to Learn: free eye exam by optometrist and free glasses program, BGCSV field trip to SJ Tech Museum and Robotics Program. And Assyrian American Association of SJ: Women's Social Group 12 • Refresh the qualified pool of service providers to maximize utilization of our facilities. • Review direct service hours requirement for smaller Neighborhood Centers. • Continue reviewing monitoring and reporting requirements to determine where there
are opportunities to streamline or simplify forms
and/or processes. • Continue to make progress on open audit recommendations.
Next Steps
NEIGHBORHOOD CENTER
PARTNER PROGRAM
Neighborhood Services and Education Committee
September 14, 2023
Neighborhood Center Partner Program Update
Pauline Khek, Parks, Recreation, Facilities Supervisor
Petra Riguero, Program Manager