Attachment A
City Service Area Glossary of Terms
1) Activity and Workload Highlights: A measure of an output unit within a core service.
Measures "how much" of the workload is attempted or completed. 2) Budget Program: A set of resources used to deliver a discrete service as part of an operational core service.
3) City Service Area: City Service Areas (CSA) integrate core services provided by individual departments into the City's key lines of business, as viewed from the community's perspective.
4) Community Indicator: A measure that quantifies the well-being of communities, able to be disaggregated by race/ethnicity, geographic location, and other categories. Measures "what impact" a CSA is producing in the community.
5) Core Service: Department-level key lines of business consisting of one or more budget programs.
6) Core Service Performance Measure: A measure that describes "how well" an individual core service is being delivered, typically a rate or percentage. 7) CSA Outcome: A qualitative statement of community impact or condition of well-being. 8) CSA Performance Measure: A measure that describes "how well" a group of core services is meeting an objective. Measures "how well" a CSA meets community needs. 9) Forecast: A quantitative expectation based on a projected level of output produced over a specified time frame.
10) Mission: A clear, guiding statement for the purpose, values, and goals of a CSA or department.
11) Strategic Goal: A defined and specific City action, objective, role, or strategy to contribute towards an outcome. The City's planned response to address service delivery needs and priorities.
12) Target: A quantitative expectation based on assumed resource availability to achieve a specific or anticipated level of performance over a specified time frame.