to the Santa Clara County Community Plan to End Homelessness 2020-2025 Many Partners, One Team:
An Enterprise-wide Approach
Fiscal Year 2023-2024
City of San José
Annual Implementation
Plan Update
FY 2023-24 | 1
Fiscal Year 2023-2024 Goal
The upper section includes a description of the action, the outcome goal for Fiscal Year (FY) 2023-24, the responsible department, contact person of the department, whether
the outcome goal for FY 2023-2024 was met, and lessons
learned/comments for FY 2023-2024.
City Action
The City Action lays out how the
City will implement the strategies
of the CPTEH. The City Action is
grouped into two sections.
Strategy 1
1 Address the root causes of homelessness through
system and policy change.
Ensure that people accessing safety net services have the support they need to obtain and maintain housing.
Category E
Advocate for the state
and federal government
to increase funding
and access to safety
net services.
Description of Action
Through a coordinated regional approach,
advocate for sustainable and meaningful
funding and legislation that advance social,
economic, environmental, educational,
health, and political equity. San José will
continue to address the root causes and
racial inequities of homelessness through
system and policy change. This includes
expanding homelessness prevention and
housing programs to meet the needs of the
community.
Department (Contact)
CMO; API (Zane Barnes)
Outcome Goal for FY 2023-2024
Support one federal bill to increase safety
net funding and foster economic mobility.
Apply for one state or federal earmark
that addresses economic mobility and/or
homelessness prevention.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
During the current federal legislative session
(118th Congress), the City supported
two key bills: the Housing for All Act of
2023 (S.2701) and the Family Stability and
Opportunity Vouchers Act of 2023 (S.1257/
H.R.3776). These pieces of legislation are
aimed at increasing funding for affordable
housing production and preservation,
expanding the allocation of housing choice
vouchers, and promoting upward mobility
for working families. In addition, the
Intergovernmental Relations (IGR) team, in
coordination with the Mayor and Council,
secured an earmark from Congressman
Panetta to fund a 100-bed expansion at
the Rue Ferrari Emergency Interim Housing
location.
New Outcome Goal for FY 2024-2025
Support one federal bill to increase safety net funding and foster economic mobility.
Apply for one state or federal earmark that addresses economic mobility and/or homelessness prevention.
CITY ACTION
Reporting and Accountability
After each fiscal year, which ends June 30th of each year, the City will update its progress toward achieving established outcome goals and provide a narrative about that progress, including any potential changes. This will include an evaluation of condition changes that may have impacted achieving certain targets (e.g. impact of unexpected global pandemic). The evaluation will also include steps that can be taken by City departments to improve or revise approaches based on lessons learned.
Implementation Plan Update
The following section includes tables for all of the Community Plan to End Homelessness (CPTEH) strategies the City is working to help implement. The actions and outcomes in these tables represent specific steps by the City and are one of the ways in which the City will be accountable for its progress. As part of this work, the City will engage regional partners to understand opportunities and continue deepening collaboration to achieve the overall goals of the CPTEH.
Strategy
Strategies are organized under
three areas of focus and make up
the framework of the CPTEH.
Sub-Strategy
Sub-strategies are specific methods
of addressing a strategy to achieve
the goals of the CPTEH.
Category
Categories are types of actions a
city can take to implement each
sub-strategy.
Fiscal Year 2024-2025 Goal
The lower section includes the outcome goal for
FY 2024-2025 as well as the updated department
contact if it has changed.
Fiscal Year 2023-2024 | 1
Strategy 1
1 Address the root causes of homelessness through system and policy change.
Ensure that people accessing safety net services have the support they need to obtain and maintain housing.
Category E
Advocate for the state
and federal government
to increase funding
and access to safety
net services.
Description of Action
Through a coordinated regional approach,
advocate for sustainable and meaningful
funding and legislation that advance social,
economic, environmental, educational,
health, and political equity. San José will
continue to address the root causes and
racial inequities of homelessness through
system and policy change. This includes
expanding homelessness prevention and
housing programs to meet the needs of the
community.
Department (Contact)
CMO; API (Zane Barnes)
Outcome Goal for FY 2023-2024
Support one federal bill to increase safety net
funding and foster economic mobility.
Apply for one state or federal earmark
that addresses economic mobility and/or
homelessness prevention.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
During the current federal legislative session
(118th Congress), the City supported
two key bills: the Housing for All Act of
2023 (S.2701) and the Family Stability and
Opportunity Vouchers Act of 2023 (S.1257/
H.R.3776). These pieces of legislation aim
to increase funding for affordable housing
production and preservation, expand the
allocation of housing choice vouchers, and
promote upward mobility for working
families. In addition, the Intergovernmental
Relations team, in coordination with the
Mayor and Council, secured an earmark from
Congressman Panetta to fund a 100-bed
expansion at the Rue Ferrari Emergency
Interim Housing location.
New Outcome Goal for FY 2024-2025
Support one federal bill to increase safety net funding and foster economic mobility.
Apply for one state or federal earmark that addresses economic mobility and/or homelessness prevention.
CITY ACTION
2 | City San José Annual Implementation Plan Update
3 Create the conditions to develop enough affordable housing to meet the need in our community.
Category A
Work with cities to
change local land use
and housing policy to
allow for development
of more affordable
housing and help reverse
housing disparities that
have negatively impacted
people of color.
CITY ACTIONS
2 Ensure that people involved in the criminal justice system do not become homeless.
Category E
Expand existing and
develop new housing and
workforce development
programs to successfully
reintegrate people
leaving probation, parole,
jails, and prisons into the
community.
Description of Action
Coordinate with the Office of Economic
Development and Cultural Affairs, the
Housing Department and the County of
Santa Clara on options to people exiting
custodial settings.
Department (Contact)
CMO (Omar Passons)
Outcome Goal for FY 2023-2024
Identify one appropriate pilot or expansion
partnership opportunity.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
A key lesson learned was the importance
of starting discussions around pilot options
earlier, ideally in the fall, before the next
budget period. The challenge of building
multi-sector partnerships highlighted the
need for better timing. Due to the initial
adoption of the Implementation Plan, certain
critical discussions could not advance until
after the close of the last fiscal year, causing
delays in partnership development.
CITY ACTION
New Outcome Goal for FY 2024-2025
Seek cooperative partnerships to fund the identified pilot across workforce, housing, income supports, and other needs, with the goal of submitting at least one grant application or securing resources in coordination with City and partner organizations.
New Outcome Goal for FY 2024-2025
Advance approximately 10 short-term and ongoing work items in the Housing Catalyst Work Plan/Housing Element, specifically aimed at increasing housing production for homeless residents, preserving housing for vulnerable households, and providing services to residents experiencing homelessness.
Description of Action
Complete the City’s 2023-2031 Housing
Element and add near-term work plan items
to Housing Catalyst Work Plan.
Department (Contact)
Housing (Kristen Clements)
Outcome Goal for FY 2023-2024
Certification of the City’s Housing Element
by State Department of Housing and
Community Development.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
The City’s 2023-2031 Housing Element
was completed and certified by the State of
California on January 29, 2024. In February
2024, the final first-year Housing Catalyst
Work Plan and progress updates were
presented to the City Council’s Committee
on Community and Economic Development.
The City Council subsequently approved
these in March 2024, alongside the City’s
Annual Progress Report on the first year
of the 2023-2031 Housing Element. Staff
submitted this report to the state in late
March 2024.
Fiscal Year 2023-2024 | 3
New Outcome Goal for FY 2024-2025
Seek City Council approval for the identified changes in fee calculations. Continue to update the PBCE websites with contact information and sample fee estimates. Expand the fee estimator to include Commercial Tenant Improvements (estimated to occur by Spring/ Summer 2025 and new multifamily developments by Fall/Winter 2025).
Departmental Contact for Next Year
Planning, Building, and Code Enforcement (Jerad Ferguson) Description of Action
Standardize permitting, fees, applications:
Standardize fees through the Development
Fee Framework.
Department (Contact)
Housing Catalyst Team
Outcome Goal for FY 2023-2024
Create webpage with standardized
development-related fees and taxes and
include a staff contact.
FY 2023-2024 Goal Met: No
Lessons Learned/Comments
The Planning, Building, and Code
Enforcement Department (PBCE) has made
significant improvements to its webpages
by posting forms for various permits
and providing detailed information about
development-related fees and taxes. Recently,
the first phase of the Online Fee Estimator
was launched for Accessory Dwelling
Units and new single-family residential
construction. This tool uses plain language
questions to estimate permit fees based on
recent, similar permits.
New Outcome Goal for FY 2024-2025
Present zoning ordinance changes to City Council for adoption, allowing Senate Bill 9 style development in the R-2 zoning district and on properties listed in the Historic Resources Inventory.
Description of Action
Explore Allowing SB 9 Type Housing on
Additional Properties: Examine allowing “SB
9- type” projects on properties zoned R-2
Two Family and properties listed on the
Historic Resources Inventory. (April 2024)
Department (Contact)
PBCE (Martina Davis)
Outcome Goal for FY 2023-2024
Determine whether any additional properties
will be eligible for “SB 9” type housing.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
Approximately 8,000 additional properties
may be eligible for Senate Bill 9 style housing
if the zoning ordinance is updated to allow
such development on properties on the
Historic Resources Inventory and in the R-2
zoning district.
4 | City San José Annual Implementation Plan Update
New Outcome Goal for FY 2024-2025
Present the Five Wounds Urban Village Plan Update to City Council for adoption.
Departmental Contact for Next Year
Planning, Building, and Code Enforcement (Martina Davis) New Outcome Goal for FY 2024-2025
There will be no new outcome goal for FY 2024-2025 as this objective is being closed out.
Departmental Contact for Next Year
Planning, Building, and Code Enforcement (Jerad Ferguson) Description of Action
Complete Five Wounds Urban Village Plan
updates to prepare for BART station. Identify
and integrate residential and small business
displacement features. Use these features in
other future Urban Village plans
Department (Contact)
PBCE (Michael Brilliot)
Outcome Goal for FY 2023-2024
Identify draft residential and small business
displacement feature.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
The City’s existing residential antidisplacement strategies are well-developed and effective. However, many of the
commercial anti-displacement strategies
suggested by the consultant present
significant resource demands or face legal
challenges under California law. Despite these
challenges, staff in the Planning, Building,
and Code Enforcement Department has
collaborated with the Office of Economic
Development and Cultural Affairs to identify
feasible strategies.
Description of Action
North San José Affordable Housing
Overlay Zones: Create new Affordable
Housing Overlay Zones in North San José
that support only industrial uses, 100%
affordable housing, or market-rate housing
that integrates affordable units into their
developments for sites identified in the
Housing Element.
Department (Contact)
PBCE (Michael Brilliot)
Outcome Goal for FY 2023-2024
Bring Ordinance and General Plan changes to
City Council for adoption.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
The initiative appears to be successful, with
some developer interest in utilizing the
overlay zones for housing development.
Fiscal Year 2023-2024 | 5
Description of Action
Coordinate with the key partner departments
responsible for identifying land uses, securing
land and scoping future interim housing
development. Provide technical guidance and
constructibility reviews of the land, and assist
with identifying land suitability for developing
affordable housing/interim housing spaces.
Department (Contact)
Public Works (Tala Fatolahzadeh/Sal Kumar)
Outcome Goal for FY 2023-2024
Maintain a minimum of five active
implementation projects for interim housing
development in design and construction
dependent on the approved sites for EIH.
Provide technical expertise in the exploration of
a minimum potential five interim housing sites.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
The Public Works (PW) department is
actively delivering five Emergency Interim
Housing (EIH) projects: Cerone, Cherry,
Berryessa, Rue Ferrari Expansion, and Via
del Oro. Additionally, PW is working on the
development of three supportive sleeping
sites.
Category B
Identify underutilized
land across the county
to be used for dense
affordable housing
development.
CITY ACTION
New Outcome Goal for FY 2024-2025
Continue to maintain a minimum of five active implementation projects focused on interim housing development, supportive parking, and supportive sleeping sites in the design and construction phases. Provide technical expertise in the exploration of new interim housing sites as needed.
New Outcome Goal for FY 2024-2025
Focus on completing construction to support the 500 identified supportive sleeping spaces.
Continue to identify and pursue additional opportunities as needed.
Description of Action
Identify and seek approval for more new
opportunities to do temporary housing or
supportive outdoor sleeping locations.
Department (Contact)
CMO (Omar Passons);
Public Works (Tala Fatolahzadeh/Sal Kumar)
Outcome Goal for FY 2023-2024
Identify and seek approval of 500
new opportunities.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
The project is on track to seek approval and
develop 500 new supportive sleeping spaces.
6 | City San José Annual Implementation Plan Update
Category C
Prioritize development
of housing for extremely
low-income individuals
and families making 30%
of area median income
or less and set joint
targets.
CITY ACTION
Description of Action
Release $50 million Notice of Funding
Availability for new affordable multi-family
rental housing. Prioritize 40% of available funds
for extremely low-income households.
Department (Contact)
Housing (Ragan Henninger)
Outcome Goal for FY 2023-2024
Fund approximately 400 new apartments, of
which approximately 180 ELI units.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
The $50 million Notice of Funding Availability
was released in October 2023 and was
oversubscribed by five times, with a total City
funding request of $257,450,000 for 1,865
units. Four proposals were selected, resulting
in 338 units being awarded $50 million in
total funding.
New Outcome Goal for FY 2024-2025
Release an Over-the-Counter Notice of Funding Availability in 2024-2025, manage the new pipeline, and fund remaining waitlisted projects. The goal is to fund approximately 600 new homes, including 179 supportive housing units.
Departmental Contact for Next Year
Housing (Banu San)
Category D
Advocate for flexible
funding that can speed
up and create more
affordable housing.
CITY ACTIONS
Description of Action
Support regional bond effort for more
affordable and emergency housing.
Department (Contact)
Housing and City Manager’s Office
(Rachel VanderVeen)
Outcome Goal for FY 2023-2024
Provide informational item at City Council
in Q1 2024 and develop and execute a
community engagement plan in Q2-Q3 2024.
Submit letter of support on behalf of City in
support of regional bond effort.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
Staff released an information memorandum
on the regional bond and planned outreach
to educate the public on the City’s
expenditure plan in November 2023. City
Council voted to support the regional
bond on June 4, 2024, and the Council’s
support was conveyed to the Association
of Bay Area Governments/Metropolitan
Transportation Commission, the oversight
organization for the Bay Area Housing
Finance Authority. Staff delayed community
education efforts until after City Council
endorsed the regional bond. However, the
regional bond was pulled from the ballot for
various reasons in August 2024.
New Outcome Goal for FY 2024-2025
Educate the public on Proposition 5, which would lower the voter threshold from a vote of two-thirds of the electorate to 55% for bonds issued for affordable housing and infrastructure on the November 2024 ballot. Passage of proposition 5 is expected to be necessary for the regional bond, which may return to the ballot in 2026.
Departmental Contact for Next Year
Housing and City Manager’s Office (Kristen Clements)
Fiscal Year 2023-2024 | 7
New Outcome Goal for FY 2024-2025
Provide coordinated advocacy for additional flexible homelessness and affordable housing funding opportunities as demonstrated by inclusion of San José’s budget priorities with the Big Cities Mayors Coalition, Mayors and CEOs for U.S. Housing Investment, and regional partners.
Description of Action
Advocate for resources and policies that help
affordable housing production and preservation.
Programs and policies should allocate funding
to cities like San José in ways that fit the City’s
dense development patterns, high costs, need for
deeply affordable homes, and unusual housing/
jobs balance. Funding should be commensurate
with Regional Housing Needs Allocation goals.
Department (Contact)
CMO (Lee Wilcox); Housing (Rachel
VanderVeen); API (Zane Barnes)
Outcome Goal for FY 2023-2024
Provide coordinated advocacy for additional
flexible homelessness and affordable housing
funding opportunities as demonstrated by
inclusion of San José’s budget priorities with the
Big City Mayors Coalition, Mayors and CEOs for
U.S. Housing Investment, and regional partners.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
The City successfully lobbied for the
restoration of the Homeless Housing,
Assistance, and Prevention Grant Program
in the final adopted state budget for FY
2024-2025. This resulted in a $1 billion
allocation for Round 6 of Homeless Housing,
Assistance, and Prevention funding, which will
be available to cities, counties, and continuum
of care partners. This advocacy effort was
conducted in close collaboration with the
Big City Mayors coalition and involved direct
outreach by the City to members of the
state delegation and the Governor’s office.
4 Protect residents from evictions, displacement, and housing discrimination.
Category A
Adopt and implement
new fair housing plans for
the region.
CITY ACTION
New Outcome Goal for FY 2024-2025
Council approval of the Assessment of Fair Housing Plan and submittal to HUD by Q3 2025.
Departmental Contact for Next Year
Housing (Kristen Clements)
Description of Action
Complete an assessment of City Fair Housing
Plan and submit to Department of Housing
and Urban Development (HUD) by Q1 2024.
Department (Contact)
Housing (Ragan Henninger)
Outcome Goal for FY 2023-2024
City Council approval of Assessment of Fair
Housing and submittal to HUD.
FY 2023-2024 Goal Met: No
Lessons Learned/Comments
The Housing Department’s Policy Team
began drafting the Assessment of Fair
Housing Plan in Q1 2024. However, the item
was delayed in moving to the City Council, as
the true deadline for finalizing this document
is in spring 2025. The needs assessment
portion of the Assessment of Fair Housing
Plan will support the City’s new 2025-2030
Consolidated Plan.
8 | City San José Annual Implementation Plan Update
Category B
Strengthen local rent
control and tenant
protections.
CITY ACTION
Description of Action
Complete a strategic plan for the Rent
Stabilization Program and assess the efficacy
of the program in meeting its goals to
protect and stabilize tenants’ housing.
Department (Contact)
Housing (Emily Hislop)
Outcome Goal for FY 2023-2024
Complete outreach, program assessment
and strategic plan and bring to City Council
for adoption in Q1 2024.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
Further outreach on the draft plan was
conducted in Q1 and Q2 2024, following the
direction of the Community and Economic
Development Committee (CEDC). The revised
draft of the three-year strategic plan was
scheduled to be presented to the CEDC in
April 2024, but was deferred at the request of
the CEDC Chair to allow input from the new
Housing Director. A status report on the draft
Plan was accepted by the CEDC on August 26,
2024, and the strategic plan approved by City
Council on September 17, 2024.
Description of Action
Fund the Housing Rights Consortium,
with a goal of increasing housing stability
by providing landlord/tenant counseling,
education, referrals, legal assistance, including
legal representation in eviction proceedings.
Department (Contact)
Housing (Ragan Henninger)
Outcome Goal for FY 2023-2024
Serve 1,400 unduplicated households. 60% of
eligible clients represented by attorneys are
able to stay in their housing or had additional
time to bridge them to housing.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
The goal of serving 1,400 unduplicated
households was achieved through the combined
efforts of the Housing Rights Consortium (1,089
unduplicated households) and the Eviction Help
Center legal services (458 households). Due to
increased need and limited legal service capacity,
the goal was met by extending the Eviction
Help Center’s legal services contract for an
additional nine months using unspent federal
American Rescue Plan Act funds. The Eviction
Help Center provided both walk-in and virtual
hours dedicated to San José residents facing
eviction issues. As pandemic-era federal funding
ended, the Housing Department developed a
strategy to assist tenants and property owners
more effectively in resolving disputes and rental
unit issues. Two Request for Proposals were
issued for services in FY 2024-2025: one for legal
services for low-income tenants and another for
neutral tenant-landlord counseling and dispute
resolution services.
New Outcome Goal for FY 2024-2025
Begin implementing the strategies outlined in the three-year strategic plan for the rent stabilization program
New Outcome Goal for FY 2024-2025
Serve a combined total of 1,300 unduplicated households. Of the full legal representation cases, 85% will result in at least one positive outcome for the client, such as avoiding eviction judgments, maintaining housing, or avoiding litigation. Additionally, 85% of participants in dispute resolution cases will resolve at least one of their rental housing issues.
Departmental Contact for Next Year
Housing (Emily Hislop)
Category C
Provide legal assistance
to ensure that individuals
and families most
severely impacted by
the lack of affordable
housing, namely people
of color, have equal
access to housing.
CITY ACTIONS
Fiscal Year 2023-2024 | 9
Category D
Create a fund to
preserve both naturally
affordable and incomerestricted affordable
housing.
CITY ACTION
New Outcome Goal for FY 2024-2025
Prevent approximately 90 households from eviction through rental assistance and settlement agreements.
Description of Action
Implement the Eviction Diversion and
Settlement Program in partnership with the
Courts.
Department (Contact)
Housing (Emily Hislop)
Outcome Goal for FY 2023-2024
Prevent approximately 200 households
from eviction through rental assistance and
settlement agreements.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
The need remains significant, as the number
of eviction cases in Santa Clara County and
San José continues to exceed pre-pandemic
levels. Over 90% of eviction cases are related
to non-payment of rent. The program is
currently funded through FY 2024-2025 by a
State Earmark Grant.
New Outcome Goal for FY 2024-2025
Release an Over-the-Counter Notice of Funding Availability for the acquisition and rehabilitation of existing housing, subject to funding availability.
Departmental Contact for Next Year
Housing (Kristen Clements)
Description of Action
Release a Notice of Funding Availability for
acquisition and rehabilitation of naturally
occurring affordable housing.
Department (Contact)
Housing (Rachel VanderVeen)
Outcome Goal for FY 2023-2024
Make awards based on the Notice of Funding
Availability in Spring 2024.
FY 2023-2024 Goal Met: No
Lessons Learned/Comments
A preservation Notice of Funding Availability
for the acquisition and rehabilitation of
naturally occurring affordable housing was
released in late 2023. However, the staff’s
request for an award to City Council was
delayed until fall 2024 to ensure the feasibility
of the proposal submitted during the Notice
of Funding Availability’s brief open period.
Staff plans to request City Council approval
in fall 2024 for an 18-unit property that
applied for funding to acquire, rehabilitate,
and operate as restricted affordable housing.
10 | City San José Annual Implementation Plan Update
Category E
Protect the existing
affordable housing
inventory.
CITY ACTIONS
New Outcome Goal for FY 2024-2025
Continue to maintain the Local Hazard Mitigation Plan, which is renewed every five years.
New Outcome Goal for FY 2024-2025
Begin implementing the seismic soft story survey following City Council approval of the ordinance.
Description of Action
Maintain a hazard mitigation plan to identify
the risks that may impact the homeless
population.
Department (Contact)
OEM (Ray Riordan)
Outcome Goal for FY 2023-2024
City Council will adopt the updated hazard
mitigation plan.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
In December 2023, City Council adopted an
updated Local Hazard Mitigation Plan, and
in August 2024, the plan received approval
from the Federal Emergency Management
Agency.
Description of Action
Implement the soft story program.
Department (Contact)
OEM (Ray Riordan)
Outcome Goal for FY 2023-2024
City Council will adopt a mandatory seismic
retrofitting program for soft stories.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
City Council is scheduled to consider the Soft
Story Ordinance on September 24, 2024.
Fiscal Year 2023-2024 | 11
New Outcome Goal for FY 2024-2025
Maintain 100% compliance by all covered businesses at the City’s Airport.
New Outcome Goal for FY 2024-2025
Support and advocate for at least one piece of state legislation that directly enhances economic opportunities or economic mobility for San José residents and families.
Description of Action
Airport has an Airport Living Wage
Ordinance that we monitor and enforce.
Department (Contact)
Airport (Matthew Kazmierczak)
Outcome Goal for FY 2023-2024
100% compliance by all covered businesses at
the Airport.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
N/A
Description of Action
Advocate for legislation that increases
economic opportunity and economic
mobility for San José residents and families.
Department (Contact)
CMO; API (Zane Barnes)
Outcome Goal for FY 2023-2024
Ensure inclusion of advocacy for a living wage
in the City’s Legislative Program.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
The Intergovernmental Relations team
continued to seek opportunities to support
legislation that promotes economic
opportunity for San José residents and
families. While the City’s current Legislative
Program had already been completed,
and this advocacy was not reflected in the
written document, significant efforts were
made in line with the directive to include
advocacy for a living wage. A specific
item addressing the living wage will be
incorporated into the next iteration of the
City’s Legislative Program.
5 Ensure all residents who are able to work have access to living wage employment.
Category A
Support efforts to
increase the minimum
wage to a living wage in
Santa Clara County.
CITY ACTIONS
12 | City San José Annual Implementation Plan Update
Category B
Partner with
corporations to
create living wage job
opportunities for people
who are unhoused or at
risk of homelessness.
CITY ACTIONS
New Outcome Goal for FY 2024-2025
Host at least four job fairs for a minimum of 500 jobseekers facing housing vulnerability.
New Outcome Goal for FY 2024-2025
Enroll 100 clients and place the majority in high-wage, high-growth jobs.
Description of Action
The Library Department partners with a
community based organization to organize
job fairs featuring employers who value the
lived experience of individuals who have/are
experienced housing vulnerability.
Department (Contact)
Library (Karla Alvarez)
Outcome Goal for FY 2023-2024
Host at least 3 job fairs for at least 250
unhoused individuals or people at risk of
homelessness.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
The Library Department successfully hosted
three job fairs during FY 2023-2024, with
a total of 521 attendees. Collaborating
with organizations specializing in workforce
development provided unique access to
employers and targeted resources to
help jobseekers successfully transition into
employment, such as business clothing and
updated lists of active job seekers. These
events also created a valuable networking
platform for a diverse group of stakeholders,
including employers and community
organizers, to connect and exchange
resources.
Description of Action
Develop partnerships with community-based
agencies serving justice involved and unstably
housed individuals that can make appropriate
referrals and provide streamlined opportunities
for their clients to access work2future training
and employment services.
Department (Contact)
OEDCA (Sangeeta Durral)
Outcome Goal for FY 2023-2024
Serve at least 100 clients and place the majority
in high wage, high growth occupations.
Identify and apply where appropriate best
practices related to providing workforce
services to unstably housed individuals as
facilitated through staff participation in
the Upwardly Mobility Initiative Learning
Network offered by the Urban Institute.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
By the end of FY 2023-2024, 59 clients
were enrolled, although the goal of enrolling
100 clients was set for the FY 2024-2025
period. The aim is to place the majority
of these clients in high-wage, high-growth
occupations. These clients with justice
involvement and/or unstable housing require
more intensive, longer-term services, leading
to a higher cost per client. The success of
the pilot project has been driven by weekly
meetings with partner case managers
to ensure regular sharing of client status
information.
Fiscal Year 2023-2024 | 13
Description of Action
Coordinate with current and formerly
unhoused San José residents to establish bimonthly Encampment Engagement Council.
Department (Contact)
CMO (Omar Passons)
Outcome Goal for FY 2023-2024
Establish engagement forum representative
of unhoused residents including currently
unhoused people and conduct at least six
substantive sessions with public action steps/
deliverables by end of FY 2023-2024.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
The City of San José continued its close
collaboration with the Lived Experience
Advisory Board of Silicon Valley and launched
a series of “Your Voice, Your Input” sessions,
which were attended by various unhoused
residents of San José.
Category B
Provide leadership
opportunities for people
with lived experience
of homelessness to
shape how we address
homelessness in our
community.
CITY ACTIONS
6 Expand public and private sector support for ending and preventing homelessness.
All Categories CITY ACTION
New Outcome Goal for FY 2024-2025
Continue to establish and maintain infrastructure and organizational capacity to support the City’s commitment to eliminating inequities (Office of Racial and Social Equity Work Plan Objective #2).
New Outcome Goal for FY 2024-2025
There will not be a new FY 2024-2025 goal, as this objective is being closed out. However, the City will continue to collaborate with existing groups of individuals with lived experiences of homelessness without establishing a specific numeric goal for FY 2024-2025.
Description of Action
Implement Office of Social and Racial Equity
Training Plan which includes increased
learning opportunities for staff to increase
skills and capabilities to conduct equity
analysis, as well as trainings to reinforce
foundational equity concepts.
Department (Contact)
Office of Social and Racial Equity (Zulma Maciel)
Outcome Goal for FY 2023-2024
Establish and maintain infrastructure and
organizational capacity to support City’s
commitment to eliminate inequities (ORE’s
Work Plan Obj #2).
Establish equity practices that create a welcoming
and inclusive environment that allows immigrants,
residents of color, and all people in SJ to thrive.
(ORE’s Work Plan Obj #3).
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
The Office of Racial and Social Equity
(ORSE) provided 15 trainings to 420
participants, receiving a 4.7/5 rating. All
attendees reported an intent to apply a
concept learned in the training to their
work. Additionally, the ORSE conducted
54 consultations and provided technical
assistance. However, it remains challenging
for City staff to prioritize these trainings due
to high workloads.
14 | City San José Annual Implementation Plan Update
New Outcome Goal for FY 2024-2025
Continue to center the voices of persons with lived experience of homelessness and/or housing instability in Housing Department-funded programs and services. Continue to include individuals with lived expertise in strategic planning, program design, procurements, and other relevant processes.
Departmental Contact for Next Year
Housing (Alejandra Tlalli-Miles)
Description of Action
Lived Experience Consultancy: Feedback from
those with lived experience in homelessness
in decision making: Create additional feedback
mechanisms for clients with lived experience
of homelessness, integrate requirements into
Housing Department-funded contracts for
grantees to create feedback mechanisms, and
work with the Lived Experience Advisory
Board to evaluate key Housing funded services
and initiatives.
Department (Contact)
Housing (Kelly Hemphill)
Outcome Goal for FY 2023-2024
Housing Department funded programs and
services will center the voices of persons
with lived experience of homelessness.
Procurements for homeless services will
include persons with lived expertise on
the evaluation panel. Strategic planning and
program design will include formal advisory
activities of individuals with lived experience of
homelessness.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
To strengthen the partnership with the
Lived Experience Advisory Board, attending
their general membership meetings
proved instrumental in fostering a working
relationship. Staff also presented various
topics of interest and project overviews to
Lived Experience Advisory Board. Members
of Lived Experience Advisory Board provided
valuable input and feedback on numerous
programs aimed at addressing homelessness
in San José, including procurements for
homeless services, standardizing aspects
of interim housing operations, and offering
feedback on design concepts for expanding
and developing housing sites.
Fiscal Year 2023-2024 | 15
New Outcome Goal for FY 2024-2025
Ensure that the Lived Experience Commissioner seat and/or alternate is occupied at all times during the year and conduct an annual evaluation with the Lived Experience Commissioners.
Departmental Contact for Next Year
Housing (Mindy Nguyen)
Description of Action
Continue to support the primary and
alternate seats for a commissioner with
Lived Experience seat with homelessness
on the City’s Housing and Community
Development Commission.
Department (Contact)
Housing (Rachel VanderVeen)
Outcome Goal for FY 2023-2024
Conduct evaluation (February 2024) and
recommend improvements to support lived
experience commissioners.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
In 2023, staff successfully filled and
onboarded the Housing and Community
Development Commission Lived Experience
seats, coordinating with the City Clerk’s
Office and Finance Department to ensure
support for commissioners, including access
to City Hall resources. Staff completed a
confidential evaluation in 2024 and worked
to refill the alternate lived experience
commissioner seat.
New Outcome Goal for FY 2024-2025
There will be no new outcome goal for FY 2024-2025 as this objective is being closed out following its completion and one-time funding commitment.
Departmental Contact for Next Year
Housing (Greg Pensinger)
Description of Action
Conduct peer-to-peer survey of individuals
and families living in Recreational Vehicles
(RV’s) to inform needs, services, gaps.
Department (Contact)
Housing (Ragan Henninger)
Outcome Goal for FY 2023-2024
Complete peer-to-peer survey in 2024 and
recommend program and policy changes as
part of budget process.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
Information from the RV resident survey will
be used to evaluate the current approach
and inform future improvements.
16 | City San José Annual Implementation Plan Update
Strategy 2
1 Expand Homelessness Prevention and Housing Programs
to Meet the Need
Increase the capacity of supportive housing programs for people experiencing homelessness.
Category A
Expand the supportive
housing system to
provide housing and
services to help 20,000
unhoused people secure
stable, permanent
housing. Expansion
would target the
following:
• 7,000 people housed in
Permanent Supportive
Housing programs
that provide long-term
support
• 10,000 people
housed through Rapid
Rehousing programs
that provide short- and
medium-term support
• 3,000 people housed
through Housing
Problem Solving
and other short-term or
one-time assistance.
CITY ACTIONS
New Outcome Goal for FY 2024-2025
Assist developers with California Debt Limit Allocation Committee applications and support affordable housing development by providing tax-exempt financing upon receipt of the California Debt Limit Allocation Committee allocation. Complete financing for Lupina, Kooser Apartments, and 525 N. Capitol upon receipt of California Debt Limit Allocation Committee allocations.
Description of Action
Rapid Rehousing Program: Housing
Department funds rapid rehousing to
provide time-limited rental assistance
and individualized supportive services for
individuals, families, and youth experiencing
homelessness as identified through the
Continuum of Care coordinated entry
system. Service components of the Rapid
Rehousing program include: 1) housing
search and placement; 2) time-limited
decreasing rent subsidy; 3) other temporary
financial assistance, and 4) time-limited
individualized case management.
Department (Contact)
Finance (Qianyu Sun, Deputy Director of
Finance, Debt and Treasury Management)
Outcome Goal for FY 2023-2024
Serve approximately 300 individuals, 80% will
exit to permanent housing.
FY 2023-2024 Goal Met: No
Lessons Learned/Comments
The FY 2023-2024 outcome goal is under
review and may be updated or revised in the
next cycle.
Fiscal Year 2023-2024 | 17
Category B
Develop programs
tailored to the needs
of specific populations
of people experiencing
homelessness, including:
• Youth and young adults
• Older adults (55+) and
seniors
• Families with children
• Adults (ages 25 to 54)
without children
CITY ACTIONS
New Outcome Goal for FY 2024-2025
Request City Council loan approvals for the Hawthorn, 525 N Capitol, Kooser, and Lupina developments, which will total 500 affordable homes.
Departmental Contact for Next Year
Housing (Banu San)
Description of Action
Support Housing Department with
multifamily housing debt financing projects.
Department (Contact)
Housing (Kemit Mawakana)
Outcome Goal for FY 2023-2024
Complete debt financing for current projects:
Dry Creek Crossing project and 1510
Parkmoor project totaling 145 affordable
homes.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
Debt financing for both the Dry Creek
Crossing and 1510 Parkmoor projects was
successfully completed, and construction
began in December 2023.
New Outcome Goal for FY 2024-2025
Maintain or increase the level of client engagement. Address clients’ individual housing barriers to connect them with appropriate resources. Focus on increasing clients’ housing stability, employment or income streams, educational attainment, and overall sense of agency and wellness.
Departmental Contact for Next Year
Housing (Greg Pensinger)
Description of Action
Pilot direct cash assistance program for
youth and young adults.
Department (Contact)
Housing (Kelly Hemphill)
Outcome Goal for FY 2023-2024
Execute contract and begin program
implementation (still negotiating contract).
Will add program outcome later.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
During the first year of the pilot program,
operators applied best practice research and
experimented with different methods to
engage clients and identify each client’s unique
housing barriers. This approach allowed for
more tailored service delivery and resource
connection. The process remains iterative
and will help refine program goals and
implementation for the second year.
18 | City San José Annual Implementation Plan Update
New Outcome Goal for FY 2024-2025
Approximately 200 individuals will find and maintain permanent housing.
Departmental Contact for Next Year
Housing (Greg Pensinger)
New Outcome Goal for FY 2024-2025
Future discussions will determine a potential FY 2024-2025 goal.
Departmental Contact for Next Year
Housing (Greg Pensinger)
Description of Action
Care Coordination Program for chronically
homeless centralizing the care of the
County’s most vulnerable and long-term
homeless residents bringing together all
services and benefits that participants need
to obtain and maintain housing, including
drug and alcohol rehabilitation, mental health
services, government benefits and housing
resources.
Department (Contact)
Housing (Kelly Hemphill)
Outcome Goal for FY 2023-2024
Approximately 200 individuals will find and
maintain permanent housing.
FY 2023-2024 Goal Met: No
Lessons Learned/Comments
While most participants are expected to
remain permanently housed, the program
primarily supports sustaining housing rather
than new attainments. It is crucial to identify
an ongoing funding source to support
the services provided through the Care
Coordination Program. Additionally, there is
a need to increase the $1 million award, as
this amount has not been adjusted in several
years.
Description of Service
Provide temporary motel stays, basic
needs assistance, financial assistance,
and individualized support with the goal
of transitioning to households to either
permanent or other temporary housing
options to survivors of gender-based
violence.
Department (Contact)
Housing (Kelly Hemphill)
Outcome Goal for FY 2023-2024
Serve approximately 75 households,
approximately 30% moving to permanent
housing.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
The program is being evaluated to determine
if a lower cost per unit per month formula
can be created to increase the leverage of
the Motel Voucher Program.
Fiscal Year 2023-2024 | 19
2 Provide a broad range of supports to prevent homelessness.
Category A
Expand the
Homelessness
Prevention System to
prevent homelessness
for an additional 7,000
households who are at
risk by providing targeted
financial assistance and
supportive services.
New City Action
CITY ACTION
New Outcome Goal for FY 2024-2025
The development of the outcome goal will require coordination with the County of Santa Clara, with future discussions determining the final outcome for the next fiscal year.
Departmental Contact for Next Year
Housing (Greg Pensinger)
Description of Action
Invest $4.7 million in the Homelessness
Prevention System during FY 2023-2024.
Department (Contact)
Housing (Ragan Henninger)
Outcome Goal for FY 2023-2024
Prevent approximately 1,700 individuals from
falling into homelessness.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
Over 1,800 new households were served,
with 64% from San José. Of those receiving
assistance, 97% remained stably housed.
Description of Action
Through a pilot program, the San José
Police Department personnel will transport
individuals who would normally be cited for
low-level narcotics violations to the Mission
Street Recovery Station. This initiative aims to
provide resources and support with the goal
of potentially changing behaviors.
Department (Contact)
San José Police Department (Jaime Jimenez
and Brian Spears)
Outcome Goal for FY 2024-2025
Transport 20 individuals per month to the
Mission Street Recovery Station under the
pilot program.
20 | City San José Annual Implementation Plan Update
3 Create a state-of-the-art supportive housing system.
Category A
Center the voices
of people who have
lived experience of
homelessness, especially
people of color, in the
policy and program
design decisions of the
supportive housing
system.
CITY ACTION
New Outcome Goal for FY 2024-2025
There will be no new outcome goal for FY 2024-2025 as this objective is being closed out due to the revamp of the Housing Department’s procurement process.
Departmental Contact for Next Year
Housing (Cupid Alexander)
Description of Action
People with lived experience of homelessness
will sit on the evaluation panels for the Housing
Department’s 1) $30M new construction Notice
of Funds Availability and 2) the Notice of Funds
Availability for acquisition and rehabilitation of
housing units.
Department (Contact)
Housing (Kelly Hemphill)
Outcome Goal for FY 2023-2024
At least one person who has lived
experience of homelessness will be recruited
and serve on the evaluation panels.
FY 2023-2024 Goal Met: No
Lessons Learned/Comments
The Housing Department is revamping the
entire procurement process and, as a result,
this deliverable is being discontinued until the
process revamp is completed. The FY 2023-
2024 outcome goal will not have a new FY
2024-2025 goal as it is being closed out.
Fiscal Year 2023-2024 | 21
Category C
Incentivize hiring of
people who have
lived experience of
homelessness to reflect
the client population –
especially people of color
and LGBTQ+ persons.
Category D
Increase access to
supportive housing
programs for people of
color by addressing racial
bias in our system.
CITY ACTION
CITY ACTION
New Outcome Goal for FY 2024-2025
Publish recruitments that specifically include language encouraging candidates with lived experience of homelessness to apply, ensuring that higher education is not a job requirement.
Departmental Contact for Next Year
Housing (Cupid Alexander)
Description of Action
The Housing Department will hire
Therapeutic Specialists for street outreach
that will not require a college degree and
will seek candidates with lived experience of
homelessness.
Department (Contact)
Housing (Kelly Hemphill)
Outcome Goal for FY 2023-2024
The Housing Department will publish
recruitments that specifically include language
encouraging candidates with lived experience
of homelessness to apply and will ensure
higher education is not a job requirement.
FY 2023-2024 Goal Met: No
Lessons Learned/Comments
Recruitment classifications were revised
to reduce barriers for hiring individuals
with lived experience of homelessness
(e.g., removing high school diploma
requirements). Additionally, the Therapeutic
Specialist positions initially included in this
outcome goal were transferred to another
department.
New Outcome Goal for FY 2024-2025
Work with affordable property owners and managers to integrate the tenant preferences program in at least 50 apartments.
Description of Action
Residential Anti-Displacement Tenant
Preference and Neighborhood Tenant
Preference: Develop draft framework
that prioritizes applicants for Citysupported affordable housing and mitigates the likelihood of low-income renters
displacement.
Department (Contact)
Housing (Kristen Clements)
Outcome Goal for FY 2023-2024
Present draft framework to Community and
Economic Development Committee.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
Staff presented the proposed Tenant
Preferences Program to Fight Displacement
to the City Council Community and
Economic Development Committee in
February 2024, which recommended
approval. The City Council approved the
program in March 2024, and staff began
implementation in late spring 2024.
22 | City San José Annual Implementation Plan Update
Strategy 3
1 Improve quality of life for unsheltered individuals and create healthy neighborhoods for all
Double the number of year-round temporary housing beds and offer a variety of welcoming temporary housing options throughout the county Category A
Build new partnerships
to host emergency
shelter, safe places
to park and access
services, and sanctioned
encampments that are
not swept and include
hygiene and supportive
services.
CITY ACTIONS
New Outcome Goal for FY 2024-2025
Break ground on a minimum of 400 additional interim shelter beds and 500 supportive sleeping spaces.
New Outcome Goal for FY 2024-2025
Operate Overnight Warming Locations providing shelter and basic needs support during the cold weather months at two City facilities.
Departmental Contact for Next Year
Housing (Cupid Alexander)
Description of Action
Develop 1,000 new interim shelter beds.
Department (Contact)
Public Works (Tala Fatolahzadeh/Sal Kumar)
Outcome Goal for FY 2023-2024
Break ground for 75 new interim shelter
beds in FY 2023-2024.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
Groundbreaking took place for over 400
new interim shelter beds, including Branham/
Monterey (72 beds), Pacific Motor Inn
(216 beds), and Via del Oro (150 beds).
Additionally, 85 supportive Recreational
Vehicle spaces were established at the
Berryessa site.
Description of Action
Operate Overnight Warming Locations
providing shelter and basic needs support
during the cold weather months at two City
facilities.
Department (Contact)
Housing (Kelly Hemphill)
Outcome Goal for FY 2023-2024
Approximately 240 individuals will be served.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
A total of 284 unduplicated individuals were
served. Consider expanding the spaces
and locations where Overnight Warming
Locations are operated, including exploring
the possibility of scaling up operations and
addressing associated costs.
Fiscal Year 2023-2024 | 23
Category B
Reduce barriers to
shelter such as allowing
for pets, storage of
personal items, greater
privacy, longer stays, and
provide higher levels of
safety for residents.
CITY ACTIONS
New Outcome Goal for FY 2024-2025
There will be no new outcome goal for FY 2024-2025 as this objective is being closed out.
Departmental Contact for Next Year
Housing (Cupid Alexander)
New Outcome Goal for FY 2024-2025
Future discussions will determine a potential FY 2024-2025 goal.
Departmental Contact for Next Year
Housing (Cupid Alexander)
Description of Action
Implement a street-based personal belonging
storage program for those living unsheltered
in the downtown.
Department (Contact)
Housing (Kelly Hemphill)
Outcome Goal for FY 2023-2024
Enter into a contract with an eligible provider
by July 1, 2024.
FY 2023-2024 Goal Met: No
Lessons Learned/Comments
Challenges with the landowner have delayed
the project. A new location should be
considered. The FY 2023-2024 outcome goal
will not have a new FY 2024-2025 goal as it
is being closed out.
Description of Action
Research and analyze strategies to redesign
existing congregate shelters to be more
welcoming.
Department (Contact)
Housing (Kelly Hemphill)
Outcome Goal for FY 2023-2024
Provide recommendations in winter 2024.
FY 2023-2024 Goal Met: No
Lessons Learned/Comments
The FY 2023-2024 outcome goal is under
review and may be updated or revised in the
next cycle.
Category C
Expand hours at new
and existing shelters
to remain open during
the day.
CITY ACTION
24 | City San José Annual Implementation Plan Update
Category D
Ensure that all families
with children under
18 years old who are
unhoused have access
to emergency shelter or
temporary housing.
CITY ACTIONS
New Outcome Goal for FY 2024-2025
Continued alignment and operationalization toward implementation.
Departmental Contact for Next Year
Housing (Cupid Alexander)
Description of Action
Partner in the Heading Home Campaign
to achieve “functional zero” for family
homelessness by 2025 meaning the number
of housing placements for families is greater
than the number of families entering
homelessness.
Department (Contact)
Housing (Ragan Henninger)
Outcome Goal for FY 2023-2024
No outcome goal was identified for
FY 2023-2024.
FY 2023-2024 Goal Met: No
Lessons Learned/Comments
The Housing Department is working to
align its housing outcomes with the goal
of achieving functional zero—this may be
updated or revised in the next cycle.
New Outcome Goal for FY 2024-2025
38% of clients who exit will do so to a permanent housing destination.
Departmental Contact for Next Year
Housing (Greg Pensinger)
Description of Action
Continue implementing the Motel Voucher
Program.
Department (Contact)
Housing (Kelly Hemphill)
Outcome Goal for FY 2023-2024
32% of families enrolled in the Motel
Voucher Program will exit to permanent
housing.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
HMIS data indicates that 203 Motel Voucher
Program clients achieved permanent housing
exits in FY 2023-2024, out of a total of 348
exits, representing 58%.
Fiscal Year 2023-2024 | 25
Category E
Provide more
public services in
neighborhoods hosting
emergency shelter or
temporary housing
programs.
CITY ACTIONS
New Outcome Goal for FY 2024-2025
Future discussions will determine a potential FY 2024-2025 goal.
Departmental Contact for Next Year
Housing (Greg Pensinger)
Description of Action
Facilitate Community Advisory Committees
with standardized roles and responsibilities,
in coordination with the associated City
Council District, service provider and
neighboring community, when implementing
and managing new shelters and supportive
parking programs.
Department (Contact)
Housing (Ragan Henninger)
Outcome Goal for FY 2023-2024
Establish two Community Advisory
Committees at new temporary housing
programs.
FY 2023-2024 Goal Met: No
Lessons Learned/Comments
The FY 2023-2024 outcome goal is under
review and may be updated or revised in the
next cycle.
New Outcome Goal for FY 2024-2025
41% of families enrolled in the Evans Lane interim shelter will exit to permanent housing.
Departmental Contact for Next Year
Housing (Greg Pensinger)
Description of Action
Continue implementing Evans Lane interim
shelter for families.
Department (Contact)
Housing (Ragan Henninger)
Outcome Goal for FY 2023-2024
32% of families enrolled in Evans Lane
interim shelter will exit to permanent
housing.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
Outcome goals are based on the System
Performance Benchmarks (Emergency
Shelter) established by the Santa Clara
County Continuum of Care.
26 | City San José Annual Implementation Plan Update
2 Increase street outreach, hygiene services, and transportation options to match the needs of unsheltered residents.
Category A
Increase access to basic
hygiene resources,
including bathrooms,
showers, and laundry.
Category B
Increase the number of
free public transit passes
and other transportation
options for people who
are unhoused to access
services.
CITY ACTION
CITY ACTIONS
New Outcome Goal for FY 2024-2025
Continue implementing mobile hygiene and showers.
Departmental Contact for Next Year
Housing (Greg Pensinger)
Description of Action
Continue implementing the mobile hygiene
(showers and laundry) program.
Department (Contact)
Housing (Kelly Hemphill)
Outcome Goal for FY 2023-2024
Strategically place mobile hygiene units
in areas in which the most vulnerable
unsheltered populations reside.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
The popularity of mobile showers has led to
increased demand. The ability to temporarily
locate showers in high-need areas is valuable,
as the unsheltered population’s needs can be
migratory.
New Outcome Goal for FY 2024-2025
The FY 2023-2024 outcome goal is under review, as the Housing Department examines a methodology on tracking success. Information may be updated or revised in the next cycle.
Departmental Contact for Next Year
Housing (Greg Pensinger)
Description of Action
Cold Weather Response: Partner with
Santa Clara Valley Transportation Authority
for free rides to overnight warming
locations and shelters.
Department (Contact)
Housing (Kelly Hemphill)
Outcome Goal for FY 2023-2024
100% utilization of City overnight warming
locations.
FY 2023-2024 Goal Met: No
Lessons Learned/Comments
The FY 2023-2024 action and outcome
goal is under review and may be updated
or revised in the next cycle, as the Housing
Department did not track the utilization of
the Overnight Warming Locations system in
connection with transportation provided by
Santa Clara Valley Transportation Authority.
Fiscal Year 2023-2024 | 27
Category C
Increase the number of
street outreach staff and
case managers working
in encampments.
CITY ACTION
New Outcome Goal for FY 2024-2025
Future discussions will determine a potential FY 2024-2025 goal.
Departmental Contact for Next Year
Housing (Vanessa Butera)
New Outcome Goal for FY 2024-2025
45% of program participants will exit to permanent or temporary housing destinations.
Departmental Contact for Next Year
Housing (Vanessa Butera)
Description of Action
United Pass for Life Improvement from
Transportation (UPLIFT): Housing
Department supports the County to
administer the UPLIFT Transit Pass Program.
UPLIFT provided free transportation to case
managed homeless adults, on any standard
Santa Clara Valley Transportation Authority
bus and light rail lines. Participants must
meet with a case manager at one of the
participating agencies at least once a month
to qualify for the program.
Department (Contact)
Housing (Kelly Hemphill)
Outcome Goal for FY 2023-2024
Approximately 2,000 participants to receive
transit passes.
FY 2023-2024 Goal Met: No
Lessons Learned/Comments
The FY 2023-2024 outcome goal is under
review and may be updated or revised in the
next cycle.
Description of Action
Redesign street outreach and engagement
contracted services to focus resources on
proactive street outreach in targeted areas.
Department (Contact)
Housing (Kelly Hemphill)
Outcome Goal for FY 2023-2024
40% of individuals enrolled in streetoutreach exit to successful housing options, including permanent housing and interim or
emergency shelter.
FY 2023-2024 Goal Met: No
Lessons Learned/Comments
The Targeted Outreach and Engagement
Program was delayed and not executed
until August 2024. During the design of the
new program model, it became clear that
increased cross-departmental coordination
and reconciliation of multiple demands on
limited outreach capacity were necessary
before launch. Clarifying outcome measures,
determining when targeted areas would
be resolved, and defining the role of other
departments are essential steps moving
forward. No specific lessons learned from
program implementation or data related to
goals are available yet.
28 | City San José Annual Implementation Plan Update
Category D
Provide opportunities
for people who have
lived experience of
homelessness to provide
peer-to-peer support.
CITY ACTION
3 Increase mental health and substance use services.
Category A
Increase the number of
mobile crisis teams with
clinical staff and expand
their hours, to support
individuals experiencing
severe mental health and
substance use crises.
CITY ACTION
New Outcome Goal for FY 2024-2025
Future discussions will determine a potential FY 2024-2025 goal.
Departmental Contact for Next Year
Housing (Greg Pensinger)
New Outcome Goal for FY 2024-2025
Continue serving the unhoused in Downtown San José, refining our approach and increasing collaboration to provide more effective support to the downtown population. Discontinue the use of the collaborative space.
Description of Action
Increase procurement evaluation scores
when programs incorporate hiring people
with lived experience of homelessness.
Department (Contact)
Housing (Ragan Henninger)
Outcome Goal for FY 2023-2024
Three procurements for homeless services
in FY 2023-2024 will prioritize organizations
that hire individuals with lived experience of
homelessness.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
The FY 2023-2024 outcome goal is under
review and may be updated or revised in the
next cycle.
Description of Action
The Collab coordinated storefront program
at 50 St. John Street will provide trained
professionals to offer support to most
vulnerable in downtown San José.
Department (Contact)
OEDCA and Housing (Ragan Henninger)
Outcome Goal for FY 2023-2024
Open The Collab and begin serving
downtown residents in FY 2023-2024.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
The initial vision of creating a dedicated space
for downtown service providers and County
behavioral health teams to collaborate and
conduct case conferencing was underutilized.
The entities were able to connect in other
ways and did not require the space. Unlike
other jurisdictions with numerous health and
social service providers needing dedicated
collaboration time, San José found that the
three to four downtown partner organizations
focused on high-need unhoused individuals did
not need a dedicated space. As a result, the
Housing Department is discontinuing the use
of this space while maintaining coordination
through other means.
Fiscal Year 2023-2024 | 29
4 Engage a cross-section of community partners to address the needs of unsheltered residents.
Category B
Engage the private sector
to contribute funding to
support health and safety
services and shelter
for people who are
unhoused.
CITY ACTION
New Outcome Goal for FY 2024-2025
Explore potential regional and philanthropic sources to reduce emergency calls from interim housing sites and provide proactive healthcare options. Align work with the Dignity Moves initiative.
Departmental Contact for Next Year
Housing (Greg Pensinger)
New Outcome Goal for FY 2024-2025
Meet with state and local regulators to explore options for the City to assess the viability and cost-effectiveness of creating healthy neighborhoods for all.
Description of Action
Kaiser partnership for preventive care,
education and medical services at City’s
emergency interim housing locations.
Department (Contact)
Housing (Ragan Henninger)
Outcome Goal for FY 2023-2024
Pilot partnership at Monterey Bernal and Rue
Ferrari by the end of FY 2023-2024.
FY 2023-2024 Goal Met: No
Lessons Learned/Comments
The FY 2023-2024 outcome goal is under
re-evaluation and may be adjusted based on
further discussions. Efforts are ongoing to
align this deliverable. The team is exploring
Proposition 1 and grant opportunities to
determine if medical service funding can be
secured from regional sources.
Description of Action
Environmental Services monitors the closed
landfill sites (Story Road, Roberts and Singleton)
and collaborates with Housing and PRNS.
Department (Contact)
ESD (Rajani Nair)
Outcome Goal for FY 2023-2024
ESD will meet with State and local
regulators to explore options to fast-track
environmental mitigation measures to
address health and safety concerns and to
consider if parts of these closed landfills
could support community uses/access.
FY 2023-2024 Goal Met: No
Lessons Learned/Comments
The Environmental Services Department has
hired a contractor to remove and replace
the gas collection system and flare as part of
Phase 1 of the project. This is a critical step
toward supporting any future use options.
The estimated timeline for completion is two
to three years.
Category C
Increase coordination
between agencies
engaging people living
in encampments to
ensure consistent and
humane approaches to
encampment resolution.
CITY ACTIONS
30 | City San José Annual Implementation Plan Update
New Outcome Goal for FY 2024-2025
Future discussions will determine a potential FY 2024-2025 goal.
Description of Action
The Library Department identifies additional
organizations specializing in encampments
to conduct outreach and participate in
Quarterly Housing Forums (led by Housing
Department, supported by Library
Department).
Department (Contact)
Housing (Vanessa Beretta); Library (Karla
Alvarez)
Outcome Goal for FY 2023-2024
Up to four library locations host Housing
Forums with individuals who are living in
encampments.
FY 2023-2024 Goal Met: No
Lessons Learned/Comments
The FY 2023-2024 outcome goal is under
review and may be updated or revised in the
next cycle. People Assisting the Homeless
(PATH) currently provides drop-in services
at the MLK Library three days a week and
quarterly trainings for library staff. The
Library Department collaborated with PATH
and the Social Impact Team to lead outreach
efforts with directly affected individuals.
New Outcome Goal for FY 2024-2025
Implement Phase II of the project.
Description of Action
Lead establishment of City Encampment
Management and Homeless Data Integration
Application to better coordinate across
departments and agencies engaging people
and providing city services in encampments.
Department (Contact)
PRNS (Olympia Williams)
Outcome Goal for FY 2023-2024
Launch pilot implementation of Homeless
Data Integration Application.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
It is crucial to engage all potential partner
departments early in the planning process to
ensure commitment and alignment. Future
updates should aim to better synchronize
the Encampment Resources Coordination
System (ERCS, formerly the Encampment
Management System) reporting with the
SJ311 application. The ERCS has set the
stage for improved cross-departmental
coordination and enhanced analysis of
encampment costs and impacts on various
City service areas. Additionally, it has
provided insights into potential ways to
support residents living in encampments.
While not a 2024 outcome goal, Parks,
Recreation, and Neighborhood Services
(PRNS) recognized the need expressed
by encampment residents for stronger
connections to County social services. In
response, PRNS proactively reached out to
County Department of Social Services to
explore further support through CalFresh
101 and Public Assistance 101.
Fiscal Year 2023-2024 | 31
Category D
Create a referral
system where unhoused
residents can access
information and services,
such as available
temporary housing and
homeless services.
CITY ACTIONS
New Outcome Goal for FY 2024-2025
Establish MyConnectSV@SJPL kiosks at key locations and implement an outreach campaign to raise awareness among individuals enrolled in the HMIS system. Collect baseline data during the pilot phase on user engagement, gather user feedback, and identify additional impact goals.
New Outcome Goal for FY 2024-2025
Begin development of Phase 2 of the Encampment Resources Coordination System to enhance collaboration between City teams and outreach partners in responding to encampments. Implement system enhancements to increase staff efficiency in processing cases and develop reports and data dashboards to support decision-making.
Departmental Contact for Next Year
Information Technology Department (Namrata Batra Agrawal) Description of Action
Train San José Public Library staff to assist
users in accessing the County’s Homeless
Management Information System (HMIS)
portal and establish points of contact with
County service providers for referrals.
Department (Contact)
Library (Karla Alvarez)
Outcome Goal for FY 2023-2024
Establish access points to County HMIS
portal at two library locations to support
individuals in the HMIS community queue.
FY 2023-2024 Goal Met: No
Lessons Learned/Comments
In August 2024, the Library Department
finalized plans to establish and launch the
MyConnectSV@SJPL pilot program at select
library locations, with the launch planned for
December 2024.
Description of Action
Release Phase 1 of an internally developed
encampment management and homeless
data integration system which will
enable residents to report a homeless
or encampment concern, streamline and
coordinate delivery of services including
outreach to unhoused residents and trash
collection, as well as report on outcomes of
services provided.
Department (Contact)
ITD (Dhruv Hemmady)
Outcome Goal for FY 2023-2024
Encampment Management & Homeless Data
Integration System is live and gains adoption. ITD
collects user feedback and begins development
of Phase 2 of the system in FY 2024-2025.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
The Encampment Management System has
been renamed the Encampment Resources
Coordination System. It would be valuable
to invest in more robust training for end
users at the outset to improve adoption.
Additionally, training and adoption gaps
can be better addressed through more
comprehensive planning before launching
future new phases.
32 | City San José Annual Implementation Plan Update
5 Ensure that community spaces are safe and welcoming for housed and unhoused residents.
Category A
Partner with new private
sector, communitybased, and faith-based
organizations to create
safe and welcoming
spaces in every
community for unhoused
people to access services
during the day.
CITY ACTION
New Outcome Goal for FY 2024-2025
Future discussions will determine a potential FY 2024-2025 goal.
Departmental Contact for Next Year
Housing (Greg Pensinger)
Description of Action
Jointly fund the Here4You Hotline with the
Santa Clara County Office of Supportive
Housing.
Department (Contact)
Housing (Ragan Henninger)
Outcome Goal for FY 2023-2024
No outcome goal was identified for FY
2023-2024.
FY 2023-2024 Goal Met: No
New Outcome Goal for FY 2024-2025
Develop strategic partnerships with at least four service providers specializing in housingsupportive services to assist a minimum of 1,500 individuals through on-site services and programs at library locations.
Description of Action
Research and share related stakeholders
across City department initiatives. Facilitate
introductions and present on Holistic Library
Initiative partnership opportunities for tabling
and programming.
Department (Contact)
Library (Karla Alvarez)
Outcome Goal for FY 2023-2024
Strategic partners specializing in housingsupportive services offer tabling in at least two library locations.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
The Library Department collaborated with
the Department for Rehabilitation, People
Assisting The Homeless, and Mekong
Community Center, reaching approximately
980 people through on-site housingsupportive services provided at library branches.
Fiscal Year 2023-2024 | 33
New Outcome Goal for FY 2024-2025
Continue tracking traffic fatalities involving unhoused residents on City of San José streets to inform the potential development of focused prevention strategies in 2026.
Departmental Contact for Next Year
Department of Transportation (Heather Hoshii, Jesse Mintz-Roth) New Outcome Goal for FY 2024-2025
Continue outreach and engagement efforts to help ensure zero traffic fatalities involving unhoused individuals on City of San José streets.
Departmental Contact for Next Year
Department of Transportation (Heather Hoshii, Jesse Mintz-Roth) Description of Action
Evaluate options for best method to track
unhoused resident pedestrian fatalities/
injuries.
Department (Contact)
DOT (Heather Hoshii)
Outcome Goal for FY 2023-2024
Identify and select method for tracking
unhoused resident pedestrian fatalities/
injuries for potential consideration of focused
prevention strategies in 2025.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
Unhoused resident traffic fatalities were
tracked by cross-referencing data with the
Santa Clara County Medical ExaminerCoroner’s Office, which provides a determination of homelessness. In Summer
2023, the Department of Transportation
published a storymap presenting this data,
available at Unhoused Traffic Fatalities in San
José.
Description of Action
Traffic Safety Outreach to unhoused
community.
Department (Contact)
DOT (Heather Hoshii)
Outcome Goal for FY 2023-2024
Zero traffic fatalities involving unhoused
individuals.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
A Department of Transportation Traffic
Safety Officer has been actively involved in
outreach and engagement with individuals
experiencing homelessness. In August 2023,
Department of Transportation collaborated
with a consultant to conduct outreach
directly within encampments.
Category B
Work with community
organizations, cities,
County agencies,
and neighborhood
associations to ensure
that public spaces such
as parks, libraries, and
community centers
remain clean, wellmaintained, and
welcoming to all.
CITY ACTIONS
34 | City San José Annual Implementation Plan Update
New Outcome Goal for FY 2024-2025
Continue to host programs such as Coffee and Conversation, Resource Fairs, and outreach at EIH sites to reach at least 500 residents.
New Outcome Goal for FY 2024-2025
Scale the Recreational Vehicle Pollution Prevention Program (RVP3) to provide biowaste services to 600 lived-in vehicles.
Description of Action
The Library Department increases Coffee
& Conversation and Housing Resource
Fair programs to connect with people
experiencing housing insecurity and
homelessness. Invite local stakeholders to
present and/or outreach. Coordinate with
BeautifySJ to ensure timing with outreach to
encampments.
Department (Contact)
Library (Karla Alvarez)
Outcome Goal for FY 2023-2024
The Library Department welcomes at least
300 people experiencing housing insecurity
and destigmatizes homelessness to broader
library users in up to four library locations.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
The Library Department hosted 387
participants in a variety of programs
supporting individuals experiencing housing
vulnerability at Joyce Ellington Branch Library,
Biblioteca Latinoamericana Branch Library,
Alum Rock Branch Library, and King Library.
Participants expressed appreciation for the
opportunity to connect with Library staff
and community members, which helped
foster a greater sense of belonging for a
group that often feels invisible. Feedback
included requests for more socialization
opportunities, easier access to housing case
management through MyConnectSV, and
additional resource fairs for basic goods. These
programs also allowed Library staff to gain a
deeper understanding of the complexities and
potential opportunities for resident support
from the perspective of those accessing the
Health Information Management System.
Description of Action
Expand implementation of Cash-4-Trash
program to empower unhoused residents to
participate in increasing cleanliness of public
spaces.
Department (Contact)
PRNS (Olympia Williams)
Outcome Goal for FY 2023-2024
Expand the program to 350 additional
participants.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
Providing sufficient time to properly train and
support Beautify San José staff was critical
to enabling them to engage encampment
residents effectively. This success resulted
from management allocating sufficient
resources and maintaining flexibility to
address operational needs as they arose.
Consider expanding the program to 1,000
residents, as participants in the Cash-4-Trash
program have shown increased cooperation
in keeping their encampments clean and
adhering to Good Neighbor policies. The
program should continue to target areas with
cooperative encampment residents. In FY
2023-2024, 814 participants were involved in
the Cash-4-Trash program.
Fiscal Year 2023-2024 | 35
New Outcome Goal for FY 2024-2025
Add a fourth encampment trash route to serve 40 encampments and/or encampment service locations.
New Outcome Goal for FY 2024-2025
Update the encampment management abatement strategy to prioritize encampments located within rights-of-way (e.g., sidewalks) and those presenting significant health and safety concerns.
Description of Action
Provide on time trash collection services at
service locations in or near encampments
throughout the City.
Department (Contact)
PRNS (Olympia Williams)
Outcome Goal for FY 2023-2024
Provide on time trash collection at 85% of
identified and appropriate encampment
locations.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
The program achieved an average on-time
trash collection rate of 89% for FY 2023-
2024, with collection rates of 84% in Q1
and Q2, 93% in Q3, and 95% in Q4. This
program faced minimal interruptions or
redirections due to conflicting priorities,
allowing it to consistently align with its
design and outcome goals. Moving forward,
increasing trash services at high-priority
encampment locations should be considered.
Description of Action
Work with City departments and unhoused
residents to conduct required abatement
activities and personal belongings storage.
Department (Contact)
PRNS (Olympia Williams)
Outcome Goal for FY 2023-2024
Ensure all non-emergency abatements are
coordinated with appropriate departments
with prior notice.
FY 2023-2024 Goal Met: Yes
Lessons Learned/Comments
Having clear and documented procedures for
required abatement activities and personal
belonging storage allowed Beautify San José
to effectively communicate these processes
to other department partners and, when
appropriate, with unhoused residents
during abatements. In FY 2023-2024, 298
abatements were completed, averaging about
6.2 abatements per week over 48 weeks.
The time required per abatement varied
from 1.5 to over 80 FTE hours, highlighting
the significant staffing needs. Additionally, 197
escalated cleanups were conducted.
36 | City San José Annual Implementation Plan Update
New Outcome Goal for FY 2024-2025
Implement the new Code of Conduct and revisions to abatement prioritization to enhance city cleanliness. Measure success by the decrease in Tier 3 encampments compared to the baseline established in Fall 2024.
New Outcome Goal for FY 2024-2025
Secure funding from the Housing Department to have homelessness services visit the Airport and surrounding communities multiple times each month to offer services and assistance to those in need.
Departmental Contact for Next Year
Airport (Sylvia Trejo)
Description of Action
Evaluate changes to Encampment
Management policy to enhance cleanliness
and safety for housed and unhoused
residents.
Department (Contact)
CMO (Omar Passons); PRNS (Jon Cicirelli)
Outcome Goal for FY 2023-2024
Present analysis of potential changes to City
Council during budget process.
FY 2023-2024 Goal Met: No
Lessons Learned/Comments
Staff presented the existing Encampment
Management practices and solicited feedback
during a Council Study Session held as part
of the budget process. However, additional
City Council direction was provided during
the Mayor’s June Budget Message. The
process of implementing pilot changes is now
underway, with new approaches being rolled
out as of Fall 2024.
Description of Action
Seek support from homelessness services to
provide assistance to homeless individuals on
and around the Airport campus.
Department (Contact)
Airport (Matthew Kazmierczak)
Outcome Goal for FY 2023-2024
To have homelessness services come to
the Airport and surrounding communities
multiple times a month to offer services and
assistance to those that need it.
FY 2023-2024 Goal Met: No
Lessons Learned/Comments
HomeFirst conducted several onsite visits
in 2023 but lacked the bandwidth for
dedicated outreach at the Airport. The
Housing Department noted that specific
funding would be needed for an Airportfocused team. The Santa Clara County Outreach/HEAT team (Abode Services)
visits the Airport bi-monthly but has faced
challenges engaging and enrolling clients in
2024, typically seeing two to eight unhoused
individuals per visit. Many are reluctant to
engage, though Abode provides food and
beverages as needed.
Fiscal Year 2023-2024 | 37
New Outcome Goal for FY 2024-2025
Identify an organization that can provide homelessness assistance on call as an alternative to police intervention.
Departmental Contact for Next Year
Airport (Sylvia Trejo)
Description of Action
Utilize the tools available to the Airport to
call in homeless support services to offer
help when someone at the Airport is in
need. Make available to our staff a resource
that they can call on when experiencing a
homeless challenge to provide an alternative
to calling the police. This resource needs to
be readily available to provide assistance.
Department (Contact)
Airport (Matthew Kazmierczak)
Outcome Goal for FY 2023-2024
To have an organization that is available to
provide homelessness assistance on call and
as an alternative to police. This resource
would be available to provide services
especially when someone is interfering with
the ability for the Airport to operate in a
manner expected.
FY 2023-2024 Goal Met: No
Lessons Learned/Comments
Staff often face challenges when trying to
arrange transport to shelters, as resources
are not readily available. Many services close
by 5 PM, while the Airport experiences its
peak of unhoused activity later in the evening
or early in the morning.
38 | City San José Annual Implementation Plan Update