Focus Area Service Team
(FAST) Pilot Program
Status Report
Neighborhood Services and Education Committee
November 14, 2024
Presented by Rachel Roberts, Deputy Director, Code Enforcement FAST Pilot Program Overview
• Explore Proactive, Expedited Blight
Enforcement Model
• Six Focus Areas
• Components:
• Targeted Outreach and Education
• Proactive Inspection
• Expedited Enforcement
• Duration: August 2023 to July 2024
• Cost: 303k, 3,072 staff hours
www.sanjoseca.gov/CodeEnforcement 2
1 FAST Areas
www.sanjoseca.gov/CodeEnforcement
Phase 1
Phase 2
Phase 3
1 2
3 4
5 6
2 FAST Process
www.sanjoseca.gov/CodeEnforcement
Outreach and Education Proactive Inspection
Enforcement
Social Media Campaign, Webpage Resources Available, Customer Service Support *The warning notice step was added after the first phase due to feedback from the community, Mayor, and Council Average 148 days
Phase 2,3 only
3 Outreach
and
Education
www.sanjoseca.gov/CodeEnforcement 4
Interdepartmental Collaboration
www.sanjoseca.gov/CodeEnforcement
• Proactive Referrals
• 61 total
San Jose
311
• Coordinated with PRNS/BSJ
• 3k informational flyers distributed
Dumpster
Day Events
• Graffiti Removal Program
• Free Junk Pickup Program
Resource
Promotion
5 Enforcement and Compliance
www.sanjoseca.gov/CodeEnforcement
Citation Total
(Fines)
Outreach Warning Notice
and Education
Closed Cases 194 87 153 434
Compliance 41.9% 18.8% 33.0% 94%
Rate
Citation (Fine) Amount
Range # of Citation Issuance Compliance Rate
1 62% $100 - $250 st Citation
2 19% $200 - $750 nd Citation
3 3% $300 - $800 rd Citation
6 FAST v. Normal Operations
www.sanjoseca.gov/CodeEnforcement
FAST* Normal Operations**
Timeline Approx 5 months 12 months
Number of Cases Opened 463 375
Case Duration (Open to 66 days 129 days
Resolution)
Compliance Rate after 1st 62% 50%
Citation
# of inspections required 2.9 2.1
*FAST targeted outreach and education, focused, proactive caseload **High volume of caseload, variety of case types- emergency, priority, routine 7 Outreach and Education Outcomes
www.sanjoseca.gov/CodeEnforcement
Paid targeted Ads were highly effective- 64k impressions, 105k views overall
Webpage activity influenced by process steps
Survey Results:
• Dumpster Day outreach was also valuable
• Community welcomed information and education
• 80% of survey respondents expressed desire for program to continue 8 FAST Costs
FAST Pilot Program Cost
APPN Detail Detail Description Total
0581 4001 SALARIES-REG-FULL TIME 154,853
4003 SALARIES-REG-PART TIME 16,476
4006 SALARIES - OVER TIME 187
4011 BENEFITS: RETIREMENT CONTRIB 79,908
4012 OTHER FRINGE BENEFITS 20,506
4013 OTHER BENEFITS 6,348
0581 Total $278,279
0582 4030 SUPPLIES AND MATERIALS 175
COMM EXPNSE: TELEPHNE- 16
TELEGRPH
4032
4033 COMM EXPNSE: POSTAGE 6,900
4034 PRINT/ADV-OUTSIDE VENDORS 15,743
4052 PROF & CONSULTANT SVCS 4,572
0582 Total $27,406
Grand Total $305,685
Low-Cost Model*
(approx. 4-5 areas/9k parcels annually)
Total Staff Cost
w/out OH
Total Staff Cost
w/ OH
Staff # of Staff FTE
CODE INSP I 2 0.50 134,876.38 115,523.00
SUPERVISOR 1 0.08 21,349.60 18,092.88
PUBLIC INFO 1 0.06 12,858.64 10,815.66
REP
SENIOR 1 0.10 26,144.26 22,534.95
OFFICE
SPECIALIST
195,228.87 166,966.49
www.sanjoseca.gov/CodeEnforcement *Inspectors dedicated to FAST operations only; Interdepartmental coordination would be limited; Public Information limited to vendor coordination/webpage maintenance. 9
Opportunities
www.sanjoseca.gov/CodeEnforcement
Targeted Outreach
& Educational
Resources
Interdepartmental
Collaboration
Community
Partnerships
Analysis and
Evaluation
Implement
and Expand Enhance Expand Increase
10 More to
unpack
Why are some violations more
common in certain areas?
What resources can we offer to
foster compliance in those areas?
How can we work with other
departments to offer
more proactive support?
11 www.sanjoseca.gov/CodeEnforcement