City of San José
Annual Report on City Services 2023-24
A Report from the City Auditor
Issued December 2024
www.sanjoseca.gov/servicesreport
1 Joe Rois, City Auditor
Alison Pauly, Supervising Auditor
City Council – January 28, 2025
Item 3.4
0 40,000
80,000
120,000
160,000
San José Resident Age
2014
2023
Background
2 Ethnic Breakdown of San José Residents
Vietnamese,
27%
Chinese,
23%
Indian,
23%
Filipino,
13%
Other Asian,
14%
Hispanic
or Latino,
31%
Asian,
40%
Non-
Hispanic
White,
21%
Other, 5% Black, 3%
Mexican,
81%
Other
Hispanic or
Latino,
17%
Puerto Rican, 2%
Source: U.S. Census Bureau, American Community Survey, 2023 1-year estimates (Table DP05) 969,491
500,000
600,000
700,000
800,000
900,000
1,000,000
1,100,000
San José's Population Growth
Background
$2.0B Departmental expenditures
$1.5B General Fund expenditures
7,040 Full-time equivalent positions
3 $0
$300
$600
$900
$1,200
$1,500
$1,800
General Fund Expenditures ($millions)
0 2 4 6 8 10 12 14 16
SAN JOSE
San Diego
Sacramento
Oakland
Long Beach
Los Angeles
Authorized Full-Time Equivalent
Positions per 1,000 Residents
Community Survey
4 0% 10% 20% 30% 40%
Address homeless issues
Provide more affordable housing
Improve public safety, reduce crime
Beautify City, landscaping
Reduce cost of living in general
Improve police response, presence
Not sure / Cannot think of anything
Address rent control issues
Improve public transportation
Enforce traffic laws
T op T en Resident Priorities to Improve San José
0%
25%
50%
75%
100%
The overall quality of life in San José
Not sure/Prefer not
to answer
Poor/Very Poor
Fair
Excellent/Good
50%
Rated the overall quality of life in
San José as “excellent or “good”
52%
Satisfied with the City’s overall
performance in providing
services
Highest rated: Operating the
San José International Airport
Lowest rated: addressing
homelessness
CSA Dashboards
5 To view the
interactive
dashboard, visit:
www.sanjoseca.gov/
servicesreport
Public Safety
Number of Police Responses (Priority 1-4)
by Police District 1.2M Calls for Police service
176,100
Police responses for
priority 1-4 events
8 min.
Average response time to
a priority 1 call (imminent
danger to life or major
damage/loss to property)
6 Events
0 10,000
20,000
30,000
40,000
Crimes Against
Persons
Crimes Against
Property
Crimes Against
Society
Crimes by T ype (NIBRS), 2023-24
Public Safety
Fire Stations and Number of Emergency Incidents
by Station Area
110,300
Responses including
emergency medical or
fire incidents
4,600 Fires
64%
Priority 1 calls (life
threatening) responded
to within 8 minutes
7 0
40,000
80,000
120,000
Emergency Incidents
Other Medical Fire
Community & Economic Development
8 527
Affordable housing units
completed with City help
0.8 Jobs per employed
residents
(Target: 1.1)
35%
40%
0% 20% 40% 60% 80% 100%
Market-Rate Building Permits
Issued
Affordable Building Permits Issued
Housing Production Rates
Percent of affordable and market-rate housing
production measured against annual Regional
Housing Needs Allocation (RHNA) targets, 2023
Note: The annual allocation target is one-eighth (12.5 percent) of the total 8-year RHNA allocation, or 4,311 affordable units and 3,464 market-rate units for 2023. The City issued permits for 40 percent and 35 percent of the annual unit allocations, respectively.
Community & Economic Development
9 Development Projects
On-Time Reviews
90%
Planning Permit Process
(target: 100%)
58%
Construction Process
(target: 85%)
0 1,000
2,000
3,000
4,000
5,000
6,000
'23-'24
Building Permits Issued by Staff
Residential Commercial/Industrial
0 2
4 6
8 10
12 14
Average # of Days to Next
Available Inspection
Days to next available inspection Target
Transportation & Aviation Services
11.9M Airline passengers
16%
Air service market
share of regional
passengers
10 11.9
-2%
-150%
-100%
-50%
0%
50%
100%
150%
0 2
4 6
8 10
12 14
16Millions
Annual Airport Passengers
Passengers Year over year growth
0 20
40 60
80 100
Regional Passengers
(millions)
SJC SFO OAK
69%
16%
15%
Transportation & Aviation Services
Pavement Condition Map
11 Failed Poor At
Risk Fair Good Very Good
/ Excellent
73 Goal, 72
0 10
20 30
40 50
60 70
80 90
100
Pavement Condition Index (PCI) Rating
Environmental & Utility Services
349,200 Accounts served by SJCE
2.55%
Opt-out rate (customers
that prefer to use PG&E)
0.7-
4.15%
Range of customer savings
compared to PG&E rates
12 95%
100%
38%
33%
91%
95%
59%
55%
0% 20% 40% 60% 80% 100%
'22-'23
'23-'24
San José Clean Energy and PG&E Power Content
SJCE Green Source - Renewable
SJCE Green Source - Carbon Neutral
PG&E - Renewable
PG&E - Carbon Neutral
Note: Renewable energy comes from resources that are naturally replenished such as sunlight and wind. Other energy sources such as nuclear power and hydropower are not considered renewable by California state law but do not emit greenhouse gas emissions, making them carbon-free sources of power.
Environmental & Utility Services
65%
of residential solid
waste diverted from
landfills (target: 85%)
100%
Wastewater discharges
meeting pollutant
requirements
13 4,054
Ta r ge t, 4,150
0 1,000
2,000
3,000
4,000
5,000
6,000
Millions of Gallons of Recycled
Water Delivered Annually
0 20
40 60
80 100
120
Millions of Gallons per Day
Discharged to Bay During
Average Dry Weather Season
Allowed by State
Neighborhood Services
4,800
T ons of illegally dumped
material collected
76%
Illegal dumping Priority 2
work orders completed
within 5 days
(target: 80%)
4,260
Backlog of Code
Enforcement cases
14 6,300
Estimated homeless
San José residents
(point-in-time count
from 2023)
1,922
Homeless residents
received assistance
into housing
65%
Ta r ge t, 56%
0%
20%
40%
60%
80%
100%
Park Condition Assessment Score
Percent of developed park acres
by park condition assessment
(PCA) score 80% or better
Neighborhood Services
3.7M Visitors to libraries
8.1M
Books and other
library resources
borrowed
15 0
10 20
30 40
50 60
70 T otal Hours Open Annually
(thousands)
0 24,000
48,000
72,000
96,000
120,000
Outreach,
Digital
Equity, and
Cultural
Enrichment
Adult
Services
College &
Career
Readiness
Expanded
Learning
Early
Education
Number of Library Program
Participants
'22-'23 '23-'24
Strategic Support
16 97%
Capital projects
completed on budget
89.5%
Budgeted positions were
filled as of June 30
81%
Ta r ge t, 80%
0%
20%
40%
60%
80%
100%
Percent of Information
T echnology Project Success Rate
100%
98%
0%
20%
40%
60%
80%
100%
Percent of Vehicles and Equipment
Available for Use When Needed
Emergency Vehicles (Target: 100%)
General Fleet (Target: 97%)
Strategic Support
$297
Million in products and
services procured
$2.96
Billion in City cash and
investments
3.3%
Average return on
investments
17 City's Bond Ratings
(General Obligation Bond Ratings)
Moody's Standard & Poor's Fitch
'19-'20 Aa1 AA+ AA+
'20-'21 Aa1 AA+ AAA
'21-'22 Aa1 AA+ AAA
'22-'23 Aa1 AA+ AAA
'23-'24 Aa1 AA+ AAA
Target Aa1 AA+ AAA
See the full report
and interactive CSA
dashboards at:
www.sanjoseca.gov/
servicesreport
18