Community and Economic
Development City Service Area
Performance Modernization
Community and Economic Development Committee
February 24, 2025
Item (d)1.
Erik Chiarella Jensen, Assistant to the City Manager
Jennifer Piozet, Senior Executive Analyst
1 2
Community and Economic Development CSA 2024-2025 Budgeted FTEs City staffing spanning 5 Departments/Offices and 12 Core Services Economic Development and
Cultural Affairs
• Arts and Cultural Development
• Business Development and
Economic Strategy
• Real Estate Services
• Regional Workforce Development
Fire
• Fire Safety Code
Compliance
Housing
• Affordable Housing Portfolio
Management
• Housing Production and
Preservation
• Neighborhood Investments
• Rent Stabilization and Tenant
Protections
Core Services
Planning, Building and Code
Enforcement
• Citywide Land Use Planning
• Development Plan Review and
Building Construction Inspection
Public Works
• Regulate/Facilitate
Private Development
Public Safety
2,582
Neighborhood Services
1,470
Environmental and Utility Services
812
Strategic Support
1042
Transportation and Aviation
Services
606
Community and
Economic
Development
483
Strategic
Support –
Council
Appointees
317
Community and Economic Development CSA by the Numbers (FY 2024-2025) 214 Affordable Housing Units Constructed
+6.4k New Construction and Tenant Improvement Plan Checks +400 Public Art Works in the City’s Permanent Collection +23k SJPermits Portal Permits Issued
829 San José Works work2future Clients
97 Rent Stabilization and Tenant Protection Outreach Events +$10.5m Value of Accepted Public Improvements
+400 Planning Development Review Projects Approved
50 Major Environmental Reviews Approved 3
100 Companies Receiving Permitting Assistance
4 City Service Area Performance Management
Systematically aligning qualitative and quantitative elements to monitor and evaluate services Degree of City Influence lower
higher
CSA Mission
Outcomes Community / Workforce Indicators
‘what impact?’ for CSA
Qualitative Characterization Quantitative Measurement
Department Core Services
Core Service Performance Measures
‘how well?’ for Core Services
Core Service Outputs: Activity and Workload Highlights
‘how much?’
Strategic Goals CSA Performance Measures
‘how well?’ for CSA
New element to
the CSA
structure
5 Community and Economic Development CSA
Updated Mission, Outcomes, and Strategic Goals
Mission
Outcomes 1. Thriving, inclusive, and attractive communities and vibrant public spaces 2. Strong, responsive, and equitable economy 3. Accessible and diverse range of housing and business opportunities
Strategic
Goals
1.1: Support inclusive policy and decisions to
shape healthy, thriving, and attractive
neighborhoods with access to community
opportunities and resources
1.2: Support diverse private and public art,
cultural assets, and public entertainment
offerings
2.1: Cultivate and support a diverse business
ecosystem and workforce
2.2: Ensure the safety and welfare of the built
environment through reliable and solutionsoriented regulatory compliance and inspections
3.1: Steward the production and preservation of
a mix of housing types, tenure, and affordability
3.2: Strengthen and stabilize our community
through neighborhood investment and
displacement prevention
Facilitate the equitable and focused evolution of the City to foster strong communities and a diverse economy with shared prosperity for all Economic Development and
Cultural Affairs
• Arts and Cultural Development
• Business Development and
Economic Strategy
• Real Estate Services
• Regional Workforce Development
Fire
• Fire Safety Code
Compliance
Housing
• Affordable Housing Portfolio
Management
• Housing Production and
Preservation
• Neighborhood Investments
• Rent Stabilization and Tenant
Protections
Core Services
Planning, Building and Code
Enforcement
• Citywide Land Use Planning
• Development Plan Review and
Building Construction Inspection
Public Works
• Regulate/Facilitate
Private Development
6 Community and Economic Development CSA
Community Indicators by Outcome
Community
Indicators
CSA Map
CSA Outcomes and
Community Indicators
“what impact?”
1.1 Resident Rating of City Planning for
Future Growth
1.2 City Land Use
1.3 Income Diversity Ratio
2.1 Estimated ratio of San José jobs to
employed residents
2.2 Jobs Held by San José Residents
3.1 Housing Cost Burden
3.2 Overcrowded Residential Housing by
Tenure
3.3 Living Wage and Median Annual
Income
Note: All community indicator data can be disaggregated by race/ethnicity or geographic location.
Measurement that quantifies trends affecting the well-being of the City of San José Community
Outcomes 1. Thriving, inclusive, and attractive
communities and vibrant public spaces
2. Strong, responsive, and equitable
economy
3. Accessible and diverse range of housing
and business opportunities
7 Community and Economic Development CSA
Measurement that describes ‘how well’ a CSA is meeting its strategic goals CSA Map
CSA Strategic Goals and
Performance Measures
“how well?”
CSA
Performance
Measures
• City Growth and Development
Management
• Quality and Diversity of Arts and
Cultural Activities
• Outdoor Special Events Availability
and Variety
• Downtown Attractiveness and
Viability
• San José as a Shopping and Dining
Destination
• Workforce Innovation and
Opportunity Act Clients
• Business Development Assistance
Tax Changes
• Specialized Building Project Reviews
• Attracting Businesses and Good
Paying Jobs
• Consistent Staff Feedback
• Development Project On-Time
Reviews
• Development Services Customer
Service Satisfaction
• Resident Perception of Building and
Safety Code Compliance
• Extremely Low-Income Household
Funding Rates
• Housing Production Rates
• Affordable Housing Units Receiving
Subsidies
• Businesses in Neighborhood Business
Districts
• Rent Stabilization Rates
CSA Performance Measures by Outcome
Outcomes 1. Thriving, inclusive, and attractive
communities and vibrant public spaces
2. Strong, responsive, and equitable
economy
3. Accessible and diverse range of housing
and business opportunities
8 Recommendation
Accept the status report on performance modernization updates for the Community and Economic Development City Service Area, including mission, outcomes, strategic goals and community indicators, performance measures, and activity and workload highlights.
Next Steps
• Budget Office to publish the updated mission, outcomes, strategic goals, and performance metrics in FY 2025-2026 Operating Budget
• CSAs will share performance measures during the Budget Study Sessions and take performance targets into consideration when crafting budget proposals Community and Economic
Development City Service Area
Performance Modernization
Community and Economic Development Committee
February 24, 2025
Item (d)1.
Erik Chiarella Jensen, Assistant to the City Manager
Jennifer Piozet, Senior Executive Analyst
9