(d)2. INNOVATION AND TECHNOLOGY PROJECTS STATUS REPORT
P u b l i c S a f e t y, F i n a n c e a n d S t r a t e g i c S u p p o r t C o m m i t t e e | M a r c h 2 0 , 2 0 2 5 Khaled Tawfik, Chief Information Officer, Information Technology Department Jesse Juarros, Division Manager, Information Technology Department Shirley Duong, IT Products-Projects Manager, Information Technology Department 2 Item: Accept the status report on projects managed by the City Portfolio, Products, and Projects Office (currently called the Project Management Office), the Information Technology Department’s Strategic Work Plan for Fiscal Year 2024-2025, and other current and planned activities.
• Project Management Status Reporting
• Information Technology Strategic Plan
• Project Highlights
• Questions & Feedback
Agenda
Mission: Enrich the quality of life in San José through innovation, collaboration, and engagement.
Vision: Anticipate and proactively deliver solutions that enable a thriving San José.
Strategic Initiatives
1. Community Engagement: True partnership based on residents first understanding
2. Innovations Powered by People: Focus on People, Process, and Systems
3. Data Use: Insights gained from data to tell a compelling story to inspire action
4. Artificial Intelligence: Promote responsible use to ensure safety while enhancing services
5. Cybersecurity: Understand, protect, and train against fast growing threats Strategic Measures
1. Equity: Incorporate in policies, services, systems, and practice
2. Effectiveness: Customer satisfaction, policies, automation, and dashboards Target Metrics
Customer
Satisfaction
80%
Projects
Success
80%
Services
Reliability
99.9%
Vacancies
8%
INFORMATION TECHNOLOGY STRATEGIC PLAN 2023-2026
3 Objective: Focus on high profile City projects in collaboration with departments to ensure successful implementations and business objectives are met.
Assignment: Projects are selected if they meet one or more criteria.
The City's Project Management Office (PMO)
4 PMO Team
Jesse Juarros Aleisha Lang Ashish Lakhiani Claudia Barba Kriti Garg Namrata Batra Agrawal
Paulina Hen Shirley Duong Sudheer Vangati Vidya Sinha
5 PMO Completed Projects
1. AMANDA: Building Valuations & Fee Updates
2. AMANDA Upgrade
3. Applicant Tracking System
4. Code Enforcement: Multi-Housing Notice Issuance
5. Damage Assessment Forms Integration with AMANDA
6. Decommission Old Thin CHRIS application
7. ESD: Tracking New Constructions & Renovations
Compliance (full electric)
8. Financial Management System Upgrade
9. Fire Workflows Improvements
10. IT Service Management Pilot
11. Lab Information Management System
12. Online Building Fee Estimator Tool (2 of 5 phases)
13. Online Inspection Enhancements for Fire
14. Online Inspection Re-engineering for PW Utility Permit Fines
15. Configured Zoning Tracking in AMANDA for PDox Integration
16. PW-OEA: Responsible Construction Ordinance
17. Rent Registry 6.0
18. Report Building & Updates for Santa Clara County & Fire
19. SJ311 App - Vehicle Concerns Service
20. SJ311 App - Vehicle Concerns Dashboard
21. Tow Services Administration (Phase 1)
22. Windows 11 Upgrade (Phase 1)
6 City Council Focus Areas:
Increasing Community
Safety
Cleaning Up Our
Neighborhoods
Reducing Unsheltered
Homelessness
Projects
Rent Registry
Encampment
Mgmt
System
ERP
Modernization
Phase 1
Development
Services Process
Improvements
High-speed
Community Wi-Fi
Mitigating
Action
Needed
On Track
Project
Initiation
Automated
Water
Meters
EOC
Next
Generation
Strategic and
Operational Initiatives
Business
Tax
System
Business
Process
Automation
Video
Camera
Management
Environmental
Enforcement Data
Mgmt System
Learning
Management
System
FMS
Upgrade
OneCity
Workplace
Police
Timekeeping
Pilot
Property
Management
System
Council
CRM
Tow Services
Administration
AI Road Safety
Object Detection
City Focus Areas and PMO Project Statuses
SJ311
Enterprise
CRM
IT Service
Management
Debt
Management
Software
Vendor Relations
Portal
Real Estate and
Lease
Management
Other Key Priorities:
Customer Service and
Service Delivery
7 SJ311 Vehicle Concerns Dashboard
8 Seamless
Gov
Services
Strategy
Policy
Protocols
Practices
Ethics
Privacy
Equity
Risk
ITD Strategic Plan Updates
DATA
Analytics
Artificial
Intelligence
SJ311
Social
Media
Powered By
People
9 GovAI Coalition Summit
December 2024
570 Attendees from 33 US states and Canada
94% Attendee satisfaction
94% Attendees planning to return in 2025
$197,000 Generated revenue from hotel reservations
10 Awards and Accomplishments
11 Questions and Feedback?
12