Status of Open Audit
Recommendations as of
December 31, 2024
An update by the City Auditor
Issued March 2025
http://www.sanjoseca.gov/auditor
March 25, 2025, City Council item 3.3
Presented by Joe Rois, City Auditor and Brittney Harvey, Supervising Auditor Office of the City Auditor, 1
Office of the City Auditor, 2
186 Recommendations
56 new recommendations made since last update
41 implemented or closed since last update
102 partly implemented, 43 not implemented
80% implemented / closed over the last 10 years
Summary of Results
Departments Implemented 40 Recommendations
Highlights of implemented recommendations in this period:
Housing Department: Presented the final Rent Stabilization Program Strategic Plan to the City Council in September 2024.
Parks, Recreation and Neighborhood Services (PRNS): Developed reporting and monitoring requirements for the Neighborhood Center Partner Program and presented actual service hours by agency to the Neighborhood Services & Education Council Committee. Police Department: The Department has begun collecting 9-1-1 data related to individuals with disabilities or homeless residents.
Code Enforcement: Planning, Building and Code Enforcement implemented a case review policy and developed reporting tools to review and manage inspector workloads. Children and Y outh Services: The Administration created a centralized portfolio to track programs and services, cross-referenced with the Bill of Rights for Children and Y outh. Metrics from the Children and Y outh Services Master Plan are also now expected to be presented annually to the City Council.
Office of the City Auditor, 3
T welve Priority Recommendations
Potential Budget Savings / Revenue
Generation:
Improve overtime controls in the Police
Department (Police Staffing, Expenditures, and
Workload, 2021)
Add Community Service Officers to address
lower priority Police calls (Police Staffing,
Expenditures, and Workload, 2021)
Require departments to liquidate old and
unnecessary encumbrances (Encumbrances,
2024) – New priority added
Operational Efficiency:
Eliminate the Construction & Demolition
Diversion Deposit (Development Services, 2014)
Implement a database platform to better manage
the City’s real estate assets (Real Estate Services,
2021)
Adopt City policies and procedures by Retirement
Services (Retirement Services, 2023)
Office of the City Auditor, 4
T welve Priority Recommendations (…continued)
Citywide Security / Risk Mitigation:
Develop Citywide administrative guidelines or
procedures for managing federal grants
(Citywide Grant Management, 2022)
Update the Emergency Operations Plan to
segregate duties and formalize procurement
tools (COVID-19 Food Distribution
Expenditures, 2022) – New priority added
Improve the accuracy and usefulness of
reporting tools for encumbrances
(Encumbrances, 2024) – New priority added
Improved Service Delivery:
Procure a software solution and provide sufficient
supervisory staff to support wage compliance
review (Office of Equality Assurance, 2017)
Increase language translations of vital documents
and include translation options on SJpermits.org
(Residential Building Permits, 2023)
Update San José Animal Care and Services manual
to align with Association of Shelter Veterinarians
Guidelines (Animal Care and Services, 2024) –
New priority added
Office of the City Auditor, 5
Office of the City Auditor, 6
https://www.sanjoseca.gov/your-government/appointees/city- auditor/audit-recommendations
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