STRATEGIC SUPPORT CSA
2025-2026 PROPOSED
OPERATING BUDGET
OUTCOMES:
- Excellent City service delivery that enhances internal and external customer experience and engagement - Strategic investments in people, technology, and assets - Inclusive, adaptive, and sustainable work environment Presenter: Khaled Tawfik, Director, Information Technology Panelists: Aram Kouyoumdjian, Director, Human Resources/Employee Relations Maria Öberg, Director, Finance
Matt Loesch, Director, Public Works
2025-2026 Budget Study Sessions
Slide 2
STRATEGIC SUPPORT CSA
Debt & Treasury Management
Disbursements
Financial Reporting
Purchasing & Risk Management
Revenue Management
Human Resources
Information Technology
Public Works
Business Solutions
San José 311
T echnology Infrastructure and
Operations
Employee Benefits
Employment Services
Health & Safety
Training and Development
Facilities Management
Fleet and Equipment Services
Plan, Design, and Construct Public
Facilities and Infrastructure
Core Services
Finance
Slide 3
STRATEGIC SUPPORT CSA
Payroll and Accounts Payable
General and Specialized Accounting
Purchasing & Risk Management
Accounts Receivable, Business Tax and Utility Billing
Revenue Audit and Compliance
Cashiering and Payment Processing
Banking Management
Debt and Investment Management
Finance Emergency Response and Recovery
Recruiting/Hiring
Classification Services
Medical Benefits
Workers’ Compensation Administration
Employee Safety
Cybersecurity Office
Enterprise Resource Management
Advanced Applications and Services
Productivity and Collaboration Applications
Data Services
IT Systems and Operations
Voice and Data Network Infrastructure
City Customer Contact Center
Facility Maintenance and Operations
Energy and Water Conservation
Fleet Maintenance and Operations
Radio Communication
City Facilities Architectural Services and
Capital Project Administration
Program Samples*
* For a complete list of programs, please refer to the 2025-2026 Proposed Operating Budget 2025-2026 Budget Study Sessions
Human Resources
Information Technology
Public Works
Finance
STRATEGIC SUPPORT
PERFORMANCE MEASURE DASHBOARD
Slide 4
Bond Rating Employee T urnover Rate Filled Positions
Uptime and Availability SJ311 Customer Satisfaction Score Vehicle and Equipment Availability City’s General Obligation Bond Rating (Finance)
Fiscal Year Moody’s Standard &
Poor’s Fitch
FY20-21 Actual Aa1 AA+ AAA
FY21-22 Actual Aa1 AA+ AAA
FY22-23 Actual Aa1 AA+ AAA
FY23-24 Actual Aa1 AA+ AAA
FY24-25 Target Aa1 AA+ AAA
FY24-25 Estimate Aa1 AA+ AAA
FY25-26 Target Aa1 AA+ AAA
9.4%
7.8% 6.2%
0%
5%
10%
15%
20%
25%
FY22-23 FY23-24 FY24-25 FY25-26
% of employees that separated from the City
from average active employees, excluding
retirements (HR)
Target Actual Estimate
87.6% 89.5%
90.0%
90.1%90.1%
0%
20%
40%
60%
80%
100%
FY22-23 FY23-24 FY24-25 FY25-26
% of positions filled as a total of budgeted
positions (HR)
Actual Target Estimate
90%
92%
94%
96%
98%
100%
FY22-23
Actual
FY23-24
Actual
FY24-25
Target
FY24-25
Estimate
FY25-26
Target
IT and PW system uptime and availability (IT,
PW)
Business Applications Systems Network Databases Voice
65%
80%
70%
63%
0%
20%
40%
60%
80%
100%
FY23-24 FY24-25 FY25-26
% of San Jose 311 customers who rate the
service as “very good” or “good” (IT)
Actual Target Estimate
90%
92%
94%
96%
98%
100%
FY23-24
Actual
FY24-25
Target
FY24-25
Estimate
FY25-26
Target
% of vehicles and equipment that is available
for use when needed (PW)
Police Fire General Fleet Off Road Other
2025-2026 Budget Study Sessions
Slide 5
STRATEGIC SUPPORT Budget Summary
Department
2024-2025
Adopted
2025-2026
Forecast
2025-2026
Proposed
% Change
from Forecast
Finance* $90,639,769 $85,280,462 $85,168,940 (0.1%)
Information T echnology $44,089,740 $38,283,872 $42,563,802 11.2% Human Resources** $140,804,974 $151,826,158 $151,837,524 0.01% Public Works*** $216,872,079 $180,625,421 $186,526,636 3.3% CSA T otal $492,406,562 $456,015,913 $466,096,902 2.2%
Positions 772.21 760.06 761.06 0.1%
* Includes payments in debt service and special funds
** The Human Resources Budget includes the Budget for Employee Benefits totaling $108,040,123; $120,453,189;and $120,453,189 respectfully. *** The Public Works Department has additional funding budgeted in both the Neighborhood Services City Service Area and the Community and Economic Development City Service Area.
STRATEGIC SUPPORT
2025-2026 PRIORITIES / SERVICE DELIVERY
Slide 6
• Protect and allocate City financial resources for community needs; ensure timely payments to employees and vendors, accurate financial reporting, top-quality procurement and delivery, and efficient business systems.
• Continue to reduce vacancies by evaluating, streamlining, and innovating for effective hiring practices and building long-term capacity through strategic pipeline programs. • Maintain City facilities, equipment, vehicles, and manage space usage; oversee the City’s capital projects, ensuring on-time and on-budget delivery of facilities. • Leverage innovative solutions and data to support City priorities, address service gaps, improve quality of life, and provide departments with analytics tools for evidence-based decision-making and enhanced service delivery.
2025-2026 Budget Study Sessions
Slide 7
STRATEGIC SUPPORT Proposed Budget Actions
Proposal Title Amount
Previously
Funded
One-Time?
San José 311 Program Support and Staffing $801,172 Y
Measure T Operations and Maintenance $ 383,000
Equity Through Data Lead Staffing $302,114 Y
Fleet Vehicle Acquisition and Build Up Staffing $163,533 Business Tax Amnesty Program $125,000
Disaster Recovery and Grants Management Reorganization ($236,522) Earmarked Reserves: Information T echnology Sinking Fund Reserve ($300,000)
Electrical Maintenance Staffing ($416,028)
General Fleet Replacement ($500,000)
STRATEGIC SUPPORT CSA
SUMMARY
Slide 8
CSA NAME 8 2022-2023 Budget Study Sessions
• Achieve strong financial performance for the City’s public resources • Maintain City facilities, equipment, and vehicles, and manage space usage • Ensure employees and customers have the well-maintained facilities, technology tools, and equipment they need
• Ensure a safe, healthy, and well-trained workforce
• Enrich the quality of life in San José through innovation, collaboration, and engagement
STRATEGIC SUPPORT CSA
2025-2026 PROPOSED
OPERATING BUDGET
OUTCOMES:
- Excellent City service delivery that enhances internal and external customer experience and engagement - Strategic investments in people, technology, and assets - Inclusive, adaptive, and sustainable work environment Presenter: Khaled Tawfik, Director, Information Technology Panelists: Aram Kouyoumdjian, Director, Human Resources/Employee Relations Maria Öberg, Director, Finance
Matt Loesch, Director, Public Works