San José Animal Care and Services
Audit Implementation Status Report
Item: d (4)
Matt Loesch, Public Works Director
Jay Terrado, Deputy Director ACS
Kiska Icard, Division Manager (Shelter Operations) ACS
Dr. Elizabeth Kather DVM, Division Manager (Medical Operations) ACS #27
(a)
(b)
NI
#28
(a)
(b)
(c)
(d)
NI
#29 NI
#30 NI
#31 IMP
#32 FR
#33 FR
#34 NI
#35 PI
#36
(a)
(b)
NI
#37
(a)
(b)
NI
#38 PI
#39
(a)
(b)
NI
#1 PI
#2 PI
#3 FR
#4
(a)
(b)
(c)
PI
#5 IMP
#6
(a)
(b)
(c)
NI
#7
(a)
(b)
IMP
#8
(a)
(b)
(c)
(d)
NI
#9 PI
#10 IMP
#11
(a)
(b)
NI
#12 NI
#13 PI
TEAM RESPONSIBLITY: SHELTER MEDICAL FIELD ADMINISTRATION TECH
ACS AUDIT SCORECARD
#14 PI
#15 NI
#16 NI
#17 NI
#18
(a)
(b)
PI
FR
#19
(a)
(b)
NI
#20
(a)
(b)
(c)
(d)
PI
#21 NI
#22 NI
#23 PI
#24
(a)
(b)
NI
#25
(a)
(b)
(c)
(d)
(e)
PI
#26 PI
RECOMMENDATION Q1 Q2 Q3 Q4 STATUS RECOMMENDATION Q1 Q2 Q3 Q4 STATUS RECOMMENDATION Q1 Q2 Q3 Q4 STATUS TARGET COMPLETION DATE:
EST COMPLETION DATE :
IMPLEMENTED:
Date of Report: May 02, 2025 NI = Not Implemented; PI = Partially Implemented; Final Review = FR; IMP = Implemented FINAL REVIEW:
#27
(a)
(b)
NI
#28
(a)
(b)
(c)
(d)
NI
#29 NI
#30 NI
#31 IMP
#32 FR
#33 FR
#34 NI
#35 PI
#36
(a)
(b)
NI
#37
(a)
(b)
NI
#38 PI
#39
(a)
(b)
NI
#1 PI
#2 PI
#3 FR
#4
(a)
(b)
(c)
PI
#5 IMP
#6
(a)
(b)
(c)
NI
#7
(a)
(b)
IMP
#8
(a)
(b)
(c)
(d)
NI
#9 PI
#10 IMP
#11
(a)
(b)
NI
#12 NI
#13 PI
TEAM RESPONSIBLITY: SHELTER MEDICAL FIELD ADMINISTRATION TECH
ACS AUDIT SCORECARD
#14 PI
#15 NI
#16 NI
#17 NI
#18
(a)
(b)
PI
FR
#19
(a)
(b)
NI
#20
(a)
(b)
(c)
(d)
PI
#21 NI
#22 NI
#23 PI
#24
(a)
(b)
NI
#25
(a)
(b)
(c)
(d)
(e)
PI
#26 PI
RECOMMENDATION Q1 Q2 Q3 Q4 STATUS RECOMMENDATION Q1 Q2 Q3 Q4 STATUS RECOMMENDATION Q1 Q2 Q3 Q4 STATUS TARGET COMPLETION DATE:
EST COMPLETION DATE :
IMPLEMENTED:
Date of Report: May 02, 2025 NI = Not Implemented; PI = Partially Implemented; Final Review = FR; IMP = Implemented FINAL REVIEW:
MARCH Due
Hi to PWIT regarding the training room on the 2nd floor of CSY, where your team has been conducting some training.
Unfortunately, we haven't
ACS AUDIT APPENDIX
RECOMMENDATION DESCRIPTION
#5 San José Animal Care and Services should update the shelter’s outreach strategy to educate the community through social media and other channels on what to expect before and during kitten season and when intervention with community cats is appropriate. #7
(a)
(b)
San José Animal Care and Services should finalize the shelter’s draft euthanasia protocol to:
a. Provide clear criteria on when euthanasia may be considered. b. Formalize the process for granting requests to delay euthanasia decisions. #10 ACS will update the website to reflect the current process to book a spay and neuter appointment as part of the trap, neuter and return process.
MARCH Due
#27
(a)
(b)
NI
#28
(a)
(b)
(c)
(d)
NI
#29 NI
#30 NI
#31 IMP
#32 FR
#33 FR
#34 NI
#35 PI
#36
(a)
(b)
NI
#37
(a)
(b)
NI
#38 PI
#39
(a)
(b)
NI
#1 PI
#2 PI
#3 FR
#4
(a)
(b)
(c)
PI
#5 IMP
#6
(a)
(b)
(c)
NI
#7
(a)
(b)
IMP
#8
(a)
(b)
(c)
(d)
NI
#9 PI
#10 IMP
#11
(a)
(b)
NI
#12 NI
#13 PI
TEAM RESPONSIBLITY: SHELTER MEDICAL FIELD ADMINISTRATION TECH
ACS AUDIT SCORECARD
#14 PI
#15 NI
#16 NI
#17 NI
#18
(a)
(b)
PI
FR
#19
(a)
(b)
NI
#20
(a)
(b)
(c)
(d)
PI
#21 NI
#22 NI
#23 PI
#24
(a)
(b)
NI
#25
(a)
(b)
(c)
(d)
(e)
PI
#26 PI
RECOMMENDATION Q1 Q2 Q3 Q4 STATUS RECOMMENDATION Q1 Q2 Q3 Q4 STATUS RECOMMENDATION Q1 Q2 Q3 Q4 STATUS TARGET COMPLETION DATE:
EST COMPLETION DATE :
IMPLEMENTED:
Date of Report: May 02, 2025 NI = Not Implemented; PI = Partially Implemented; Final Review = FR; IMP = Implemented FINAL REVIEW:
JUNE Due
Hi to PWIT regarding the training room on the 2nd floor of CSY, where your team has been conducting some training.
Unfortunately, we haven't
ACS AUDIT APENDIX
RECOMMENDATION DESCRIPTION
#3 Review the shelter’s facility condition assessment. Once completed, identify priority needs and funding requirements for these improvements. #18
(a)
(b)
To ensure better inventory and recordkeeping management, San José Animal Care and Services should:
a. Develop procedures and train staff around tracking inventory for shelter operations, and b. b. Update the Controlled Substances Policy to align with current practice and in accordance with state and other applicable laws, clarify staff access levels, and train staff on the policy.
#32 To improve compliance around rabies vaccine submissions, San José Animal Care and Services should increase outreach to veterinarians to submit these certificates
#33 To allow administrative staff to refocus on other shelter activities and tasks, San José Animal Care and Services should consider options to contract for outside licensing administration
JUNE Progress
#27
(a)
(b)
NI
#28
(a)
(b)
(c)
(d)
NI
#29 NI
#30 NI
#31 IMP
#32 FR
#33 FR
#34 NI
#35 PI
#36
(a)
(b)
NI
#37
(a)
(b)
NI
#38 PI
#39
(a)
(b)
NI
#1 PI
#2 PI
#3 FR
#4
(a)
(b)
(c)
PI
#5 IMP
#6
(a)
(b)
(c)
NI
#7
(a)
(b)
IMP
#8
(a)
(b)
(c)
(d)
NI
#9 PI
#10 IMP
#11
(a)
(b)
NI
#12 NI
#13 PI
TEAM RESPONSIBLITY: SHELTER MEDICAL FIELD ADMINISTRATION TECH
ACS AUDIT SCORECARD
#14 PI
#15 NI
#16 NI
#17 NI
#18
(a)
(b)
PI
FR
#19
(a)
(b)
NI
#20
(a)
(b)
(c)
(d)
PI
#21 NI
#22 NI
#23 PI
#24
(a)
(b)
NI
#25
(a)
(b)
(c)
(d)
(e)
PI
#26 PI
RECOMMENDATION Q1 Q2 Q3 Q4 STATUS RECOMMENDATION Q1 Q2 Q3 Q4 STATUS RECOMMENDATION Q1 Q2 Q3 Q4 STATUS TARGET COMPLETION DATE:
EST COMPLETION DATE :
IMPLEMENTED:
Date of Report: May 02, 2025 NI = Not Implemented; PI = Partially Implemented; Final Review = FR; IMP = Implemented FINAL REVIEW:
DECEMBER Due
Hi to PWIT regarding the training room on the 2nd floor of CSY, where your team has been conducting some training.
Unfortunately, we haven't
ACS AUDIT APPENDIX
RECOMMENDATION DESCRIPTION
#9 To increase the level of spay and neuter services for community cats and shelter animals, San José Animal Care and Services should work with the Finance Department and the City Attorney
#10 ACS will update the website to reflect the current process to book a spay and neuter appointment as part of the trap, neuter and return process.
December Focus - TNR
Current Facility Use:
Mon – HSSV
Tues – Open
Wed – SJACS
Thur – SJACS
Fri – HSSV
June Facility Use:
Mon – HSSV
Tues – Part Time Vet
Wed – SJACS
Thur – SJACS
Fri – HSSV
Cats Dogs Other Total
1/1/23 - 4/30/23 1,027 472 40 1,539
1/1/24 - 4/30/24 1,141 594 24 1,759
1/1/25 - 4/30/25 1,507 495 20 2,023
Contracts:
SNIPbus
9Lives
Valley Humane
HSSV
Hi to PWIT regarding the training room on the 2nd floor of CSY, where your team has been conducting some training.
Unfortunately, we haven't
ACS AUDIT APPENDIX
RECOMMENDATION DESCRIPTION
#36
(a)
(b)
To increase access to underserved communities and align with other jurisdictions, San José Animal Care and Services should:
a. Consider additional license fee exemptions for veterans or disabled veterans in addition to senior exemptions, and b. Review options to provide free or low-cost veterinarian services for owned pets through either grant opportunities and/or working with Humane Society Silicon Valley to determine a regular schedule to provide these services.
December Focus – Low Cost
Facility Use:
Mon – HSSV
Tues – Part Time Vet
Wed – SJACS
Thur – SJACS
Fri – HSSV
June - August
June - 5 appointments a week
July - 10 appointments a week
August - 15 appointments a week
Owned Animals
- Offer to all reclaimed, unaltered
animals at fee scheduled rate
- 5 appointments per week for
unhoused residents
San José Animal Care and Services
Audit Implementation Status Report
Item: d (4)
Matt Loesch, Public Works Director
Jay Terrado, Deputy Director ACS
Kiska Icard, Division Manager (Shelter Operations) ACS
Dr. Elizabeth Kather DVM, Division Manager (Medical Operations) ACS
QUESTIONS