Calendar Year 2024 Police Department 911 Disability and Homelessness Call Analysis Status Report
Public Safety, Finance and Strategic Support Committee
May 15, 2025
Agenda Item (d)2.
Deputy Chief Gina Tibaldi, Executive Officer
San Jose Police Department
2 How Data on Disabilities and
Homelessness Input
In April of 2022, San José
Police Department added two
new fields to CAD (Computer
Aided Dispatch) “Event Clear”
mask:
• “Unhoused Related”
• “Perceived Disability"
Unhoused Related is Yes/No,
while Perceived Disability has a
dropdown menu
Both fields are mandatory for
each unit to clear an assigned
event
3 Perceived Disability Dropdown Menu
• None (N)
• Mental Health Condition (MHC)
• Intellectual or Developmental Disability, including Dementia (DEV) • Multiple Disabilities (MD)
• Blind or Limited Vision (BLIND)
• Deafness or Difficulty Hearing (DEAF)
• Speech Impairment or Limited Use Language (SI)
• Hyperactivity (HYP)
• Other Disability (O)
4 Training
• 16-hour block of instruction in the
academy on serving individuals with
disabilities
• 40-hour CIT (Crisis Intervention
Training) course concentrated on
how to recognize and provide
services to individuals with
disabilities, including mental illness
• Periodic refresher training through
CPT (Continued Professional
Training)
• Data input training occurs during
FTO (Field Training Officer) program
5 “Unhoused Related” Data Calendar Year (CY)
2024
Citywide “Unhoused Related” CAD Events
Total Citywide CAD Events 357,375
CAD Events That Involved Unhoused 19,830
% Unhoused Comprised Total CAD Events 5.5%
804
1664
1840
2063
2679
0 500 1000 1500 2000 2500 3000
Suspicious Person
Trespassing
Welfare Check
Community Policing Foot Patrol
Disturbance
Most Prevalent Unhoused Related CAD Event Types
6 “Unhoused Related” CAD Event
Data by Council District CY 2024 635 950 5158 1831 1915 4091 2759 593 924 667 287
0 1000
2000
3000
4000
5000
6000
CD1 CD2 CD3 CD4 CD5 CD6 CD7 CD8 CD9 CD10 Unknown
Unhoused Related CAD Events by Council District
*CD – Council District
7 CY 2024 CAD Events Involving a
Perceived Disability
Perceived Disability Not Unhoused Unhoused Total % of Total Blind 11 4 15 0.2%
Deaf 21 2 23 0.2%
DEV 166 87 253 2.6%
Hyperactivity 12 9 21 0.2%
Multiple 303 204 507 5.2%
Mental Health 4,524 3,781 8,305 84.6%
Other 226 399 622 6.3%
Speech Impaired 57 5 62 0.6%
Total 5,320 4,491 9,811
In CY 2024, a total of 9,811 events, or 2.7% of all CAD events, involved a person with a perceived disability.
QUESTIONS