May 15, 2025
Fire Department Annual Operations Report
Public Safety, Finance and Strategic Support Committee
May 15, 2025
Item (d)1.
Presented by:
James A. Williams, Assistant Fire Chief
Ryan West, Fire Captain, Bureau of Field Operations
▪ Committed to serving the community by
protecting life, property, and the
environment through prevention and
response.
▪ Full-service, all-hazard metropolitan fire
department that serves San José and
unincorporated areas of Santa Clara
County.
▪ 13th largest city in the United States and
serve over 969,000
residents over 200 square miles.
San José Fire Department Mission
2 May 15, 2025
San Jose Fire Department FY 2023-2024
Annual Call Volume
3 May 15, 2025
• Over 110,000 calls for service in FY 2023-2024.
• The protection area includes residential,
commercial, industrial, wildland-urban interface
areas, and the San Francisco Bayfront
• High-traffic areas such as the San José Mineta
International Airport, the SAP Center, PayPal Park,
San José State University, three super-regional
malls, seven major hospitals, and 108 high-rise
structures
San Jose Fire Department - Annual Calls for Service
4 May 15, 2025
Call Volume and Population
May 15, 2025
• City population
decreased over 8%
in the last 5 years
• 20% increase in
demand for
emergency response
in the last 5 years
91,595
94,784
103,145
109,143 110,254 1,049,187
1,013,240
976,482
959,256
969,491
900,000
920,000
940,000
960,000
980,000
1,000,000
1,020,000
1,040,000
1,060,000
0 20,000
40,000
60,000
80,000
100,000
120,000
2019 - 2020 2020 - 2021 2021 - 2022 2022 - 2023 2023 - 2024 Population
Call Volume
Call Volume Population
5 Call Volume by Battalion and Fire Station Response Area 6 • Call volume is highest
in the core of the City.
• Highest response
volume is found in
Battalion 1 with 27,102
calls for service.
27,102
18,775 18,173
14,671
13,043
11,808
6,682
0 5,000
10,000
15,000
20,000
25,000
30,000
Battalion 1 Battalion 10 Battalion 2 Battalion 13 Battalion 5 Battalion 35 Miscellaneous
CALL VOLUME
BATALLION
May 15, 2025
Call Volume Heat Map
7 May 15, 2025
Call Type Distribution
8 • Total Incidents in FY 2023-
2024: 110,254.
• The Department has closely
monitored emergency
medical call volume since
December 2020.
• No discernable change in call
type distribution year-overyear.
62%
11%
10%
6%
6%
4% 1% Medical Only
Other SJFD calls
(unclassified)
Good Intent Or Service
Rescue, Haz-Mat, USAR &
Non-Fire hazards
No incident, wrong location,
cancelled en-route
Fires
False Alarm / False Call
May 15, 2025
EMS Call Volume Compared to All Other Call Types
9 May 15, 2025
• EMS Call volume has increased 21%
since FY 2019-2020.
• FY 2023-2024 EMS call volume did
not change from previous fiscal year.
• Total responses for all other call
types increased by more than
22.7%, rising from 34,100 calls in FY
2018-2019 to 41,845 calls in FY
2023-2024 over the 5-year period.
56,454 57,125
63,997
68,412 68,410
35,141
37,659 39,148 40,731 41,845
0 20,000
40,000
60,000
80,000
2019 - 2020 2020 - 2021 2021 - 2022 2022 - 2023 2023 - 2024 Medical Emergencies All Other Call Types
May 15, 2025
San Jose Fire Department FY 2023-2024
Annual Emergency Response Time
Performance Report
Measuring Response Time (City)
11 May 15, 2025
Measuring Response Time (County)
12 May 15, 2025
Fiscal Year 2023-2024 Response Time Performance
May 15, 2025
67% 64% 67% 64% 65% 63% 65% 63% 64% 64% 64% 61%
88% 88% 87% 87% 87% 86% 87% 88% 87% 86% 86% 86%
0%
20%
40%
60%
80%
100%
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
City Priority 1 Compliance (80% Standard) County EMS Code 3 Compliance (90% Standard) 13 Late Response Heat Map Fiscal Year 2023-2024
Travel Time Performance - Greater than 4 minutes
14 May 15, 2025
Key Strategies
May 15, 2025
Projects Segment Status
Resourcing
Deployment Refinements (real-time move-ups &
backfill for training)
Travel Time In Process, Ongoing
Fire Communications Staffing Alarm (Call) Processing Time Ongoing Border Drops Travel Time Following CAD to CAD
Dispatch Links
Technology
CAD to CAD Dispatch Link(s) Alarm (Call) Processing Time, Travel Time
Pending agency readiness
Closest Unit Dispatch Travel Time In Process, Ongoing
Navigation Technology Travel Time, Resourcing Ongoing
Analytics
Business Intelligence Alarm (Call) Processing Time,
Turnout Time, Travel Time
In Process, Ongoing
15 May 15, 2025
Questions?
James A. Williams, Assistant Fire Chief
Ryan West, Fire Captain
Bureau of Field Operations
Annual Fire Department Operations Report
Public Safety, Finance and Strategic Support Committee
May 15, 2025
Item (d)1