Transportation and Environment Committee (t&e)
June 2, 2025

Attachment A
City Service Area Glossary of Terms
1) Activity and Workload Highlights: A measure of an output unit within a Core Service. Measures “how much” of the workload is attempted, completed, or demanded.
2) Budget Program: A set of resources used to deliver a discrete service as part of an operational Core Service.
3) City Service Area: City Service Areas integrate Core Services provided by individual departments into the City’s key lines of business, as viewed from the community’s perspective.
4) Community Indicator: A measure that quantifies the well-being of communities, able to be disaggregated by race/ethnicity, geographic location, or other categories. Measures “what impact” a CSA is producing in the community. 5) Core Service: Department-level key lines of business consisting of one or more Budget Programs.
6) Core Service Performance Measure: A measure that describes “how well” an individual Core Service is being delivered, typically a rate, ratio, or percentage. 7) CSA Outcome: A qualitative statement of community impact or condition of wellbeing. 8) CSA Performance Measure: A measure that describes “how well” a group of Core Services is meeting an objective. Measures “how well” a CSA meets community needs.
9) Forecast: A quantitative expectation based on a projected level of output produced over a specified time frame.
10) Mission: A clear, guiding statement for the purpose, values, and goals of a CSA or Department.
11) Strategic Goal: A defined and specific City action, objective, role, or strategy to contribute towards an outcome. The City’s planned response to address service delivery needs and priorities.
12) Target: A quantitative expectation based on assumed resource availability to achieve a specific or anticipated level of performance over a specified time frame.
1 13) Workforce Indicator: A measure that quantifies the well-being of the City of San Jose workforce, able to be disaggregated by race/ethnicity, geographic location, or other categories. Measures “what impact” a CSA is producing in the workforce.
2