(d)4. Environmental and Utility
Services and Transportation and
Aviation Services City Service
Areas Performance Modernization
Status Report
Transportation and the Environment Committee
June 2, 2025
Erik Chiarella Jensen, Assistant to the City Manager
Jennifer Piozet, Senior Executive Analyst
2 EUS and TAS CSA 2024-2025 Budgeted FTEs
City staffing spanning 4 Departments and 21 Core Services Airport • Airport Marketing and
Communications
• Airport Facilities
• Airport Operations
Energy
• Energy Community
Programming
• Energy Customer Support • Providing Clean Energy to
the Community
Environmental Services
• Potable Water Delivery
• Recycled Water Management • Recycling and Garbage Services • Stormwater Management • Sustainability and Environmental Health • Utility Regulatory Advocacy and Compliance
• Wastewater Management
Core Services
Transportation
• Traffic Maintenance
• Transportation Planning
and Project Delivery
• Transportation Safety and
Operations
• Sanitary Sewer
Maintenance
• Storm Sewer Maintenance
• Parking Services
• Pavement Maintenance
• Street Landscape
Maintenance
EUS CSA by the Numbers
337,192 Residential Households Receiving City Recycling and Garbage Services
5,891 Environmental Enforcement Inspections Completed1
$40.7M Total customer savings compared to PG&E
60,991 Curb Miles Swept
163,761 Annual Operations (take offs and landings)
3,430 Pothole Repairs Completed
3,959 Streetlight Repair Requests Completed
3 $103,935,350 Total Airline Revenue
TAS CSA by the Numbers
1 Commercial, Industrial, stormwater treatment measures, private land drainage areas, Construction facilities, and illicit discharges
4 City Service Area Performance Management
Systematically aligning qualitative and quantitative elements to monitor and evaluate services Degree of City Influence lower
higher
CSA Mission
Outcomes Community Indicators
‘what impact?’ for CSA
Qualitative Characterization Quantitative Measurement
Department Core Services
Core Service Performance Measures
‘how well?’ for Core Services
Core Service Outputs: Activity and Workload Highlights
‘how much?’
Strategic Goals CSA Performance Measures
‘how well?’ for CSA
New element to
the CSA
structure
5 Environmental and Utility Services CSA
Updated Mission, Outcomes, and Strategic Goals
Mission
Outcomes 1. Utility Services That Protect
Public Health and the Environment.
2. Affordable, Effective Utilities with
Excellent Customer Care.
3. Sustainable Utility Systems That
Meet Future Needs.
Strategic
Goals
1.1: Preserve the City’s utility
infrastructure to optimize service
delivery capabilities.
1.2: Increase quality of life through
sustainable utility modernization.
2.1: Ensure our utilities are
modernized, reliable, and meeting
regulatory requirements.
2.2: Enhance responsive utility
services aligned with customer
expectations.
3.1: Promote carbon neutrality and
climate adaptation.
3.2: Promote sustainable solid
waste management, energy, and
water usage practices.
Provide excellent, affordable, and sustainable utility services.
4. Protected, Restored, and
Maintained Environment.
4.1: Maintain clean and safe
streetscapes and waterways.
4.2: Protect public health through
effective water and solid waste
management.
Energy
• Energy Community Programming
• Energy Customer Support • Providing Clean Energy to the Community Environmental Services
• Potable Water Delivery
• Recycled Water Management • Recycling and Garbage Services • Stormwater Management • Sustainability and Environmental Health • Utility Regulatory Advocacy and Compliance
• Wastewater Management
Core Services
Transportation
• Sanitary Sewer Maintenance
• Storm Sewer Maintenance
6 Environmental and Utility Services CSA
Community Indicators by Outcome
CSA Map
CSA Outcomes and
Community Indicators
“what impact?”
Note: All community indicator data can be disaggregated by race/ethnicity or geographic location.
Measurement that quantifies trends affecting the well-being of the City of San Jose community
Outcomes 1. Utility Services That Protect
Public Health and the Environment.
2. Affordable, Effective Utilities with
Excellent Customer Care.
3. Sustainable Utility Systems That
Meet Future Needs.
Community
Indicators
• Tap Water Resident Perception.
(ESD).
• Average number of Cooling
Degree Days and Heating
Degree Days (Energy).
• Clean Energy Electricity Service
Disconnections (Energy).
• Quality of trash, recycling, and
yard waste services (ESD).
• County-Wide Electric Vehicle
Adoption (Energy).
4. Protected, Restored, and
Maintained Environment.
• Citywide greenhouse gas (GHG)
emissions (ESD, Energy, DOT).
• Water Quality in the South Bay
(ESD).
• Average Trash per Resident
(ESD)
7 Environmental and Utility Services CSA
Measurement that describes ‘how well’ a CSA is meeting its strategic goals CSA Map
CSA Strategic Goals and
Performance Measures CSA Performance Measures by Outcome “how well?” Outcomes 1. Utility Services That Protect
Public Health and the Environment.
2. Affordable, Effective Utilities with
Excellent Customer Care.
3. Sustainable Utility Systems That
Meet Future Needs.
CSA
Performance
Measures
• Operational Utility Assets (ESD,
DOT).
• Utility Regulatory Report Filing
Compliance (Energy ESD).
• Customer Energy Savings
(Energy).
• Average Single-Family Dwelling
Utility Cost (Energy, ESD).
• Energy Call Center Timeliness
(Energy).
• Environmental Program Efforts
Perception (ESD).
• Utility Infrastructure
Maintenance Perception (ESD).
• Resident Awareness of
Stormwater Impact (ESD).
• Recycling Education Perception
(ESD).
• South Bay Water Recycled
Gallons Delivered (ESD).
• San José Clean Energy Power
Mix (Energy).
• Recycled Water Sales (ESD).
• Landfill Waste Diversion (ESD).
4. Protected, Restored, and
Maintained Environment.
• Sanitary Sewer Overflows
(DOT).
• NPDES Discharge Compliance
(ESD).
• Potable Water Public Health
Regulation Compliance (ESD).
• Recycled Water Public Health
Regulation Compliance (ESD).
• Green Stormwater Infrastructure
Treatment (ESD).
• Wastewater Discharge Limit
(ESD).
8 Transportation and Aviation Services CSA
Updated Mission, Outcomes, and Strategic Goals
Mission
Outcomes 1. Effective and equitable transportation that promote a strong economy.
2. Users have a positive, reliable, and efficient
experience.
3. Safe and secure transportation system that
enhances community livability.
Strategic
Goals
1.1: Implement planned local and regional
transportation system.
1.2: Center equity when planning for future air
service and transportation system needs.
2.1: Ensure users have a positive transportation
experience.
2.2: Maintain condition of airport facilities, traffic
devices, and pavement.
3.1: Advance transportation and airport safety.
3.2: Preserve and enhance city streetscape.
To provide the community with safe, secure, and efficient surface and air transportation systems that support San José’s livability and economic vitality.
Airport • Airport Marketing and Communications
• Airport Facilities Core Services • Airport Operations Transportation
• Traffic Maintenance
• Transportation Planning and Project
Delivery
• Transportation Safety and Operations
• Parking Services
• Pavement Maintenance
• Street Landscape Maintenance
9 Transportation and Aviation Services CSA
Community Indicators by Outcome
CSA Map
CSA Outcomes and
Community Indicators
“what impact?”
Note: All community indicator data can be disaggregated by race/ethnicity or geographic location.
Measurement that quantifies trends affecting the well-being of the City of San Jose community
Outcomes 1. Effective and equitable transportation that promote a strong economy.
2. Users have a positive, reliable, and efficient
experience.
3. Safe and secure transportation system that
enhances community livability.
Community
Indicators
• Daily vehicle-miles traveled per capita (DOT).
• Weekly mode of transportation (DOT).
• Annual Airport passengers (Airport).
• Transit travel time (DOT).
• Transportation cost burden (DOT).
• Bay Area Air Service Market (Airport).
• Killed or Seriously Injured (KSI) Rate (DOT).
• Resident Airport Rating (Airport).
10 Transportation and Aviation Services CSA
Measurement that describes ‘how well’ a CSA is meeting its strategic goals CSA Map
CSA Strategic Goals and
Performance Measures CSA Performance Measures by Outcome “how well?” Outcomes 1. Effective and equitable transportation that promote a strong economy.
2. Users have a positive, reliable, and efficient
experience.
3. Safe and secure transportation system that
enhances community livability.
CSA
Performance
Measures
• Bike network completion (DOT).
• Grant award rate (DOT).
• Households near bikeshare stations (DOT).
• Enplaned passenger cost (Airport).
• Neighborhood street condition perception
(DOT).
• Passenger perception of airport satisfaction
(Airport).
• San Jose Airport on-time flights (Airport).
• Street pavement condition (DOT).
• Pavement condition index (DOT).
• Passenger perception of airport cleanliness
(Airport).
• Resident rating of traffic conditions (DOT).
• Bike lane and path availability perception
(DOT).
• Streetscape component condition perception
(DOT).
11 Recommendation
Accept the status report on performance modernization updates for the Environmental and Utility Services and Transportation and Aviation Services City Service Areas, including missions, outcomes, strategic goals and community indicators, performance measures, and activity and workload highlights.
Next Steps
• Budget Office to publish the updated mission, outcomes, strategic goals, and performance metrics in FY 25-26 Operating Budget
• CSAs shared performance measures during the Budget Study Sessions and consider use of performance targets when crafting budget proposals (d)4. Environmental and Utility
Services and Transportation and
Aviation Services City Service
Areas Performance Modernization
Status Report
Transportation and the Environment Committee
June 2, 2025
Erik Chiarella Jensen, Assistant to the City Manager
Jennifer Piozet, Senior Executive Analyst
12