TO: PUBLIC SAFETY, FINANCE
AND STRATEGIC SUPPORT
COMMITTEE
FROM: Zulma Maciel
SUBJECT: See Below DATE: May 28, 2025
Approved Date:
COUNCIL DISTRICT: Citywide
SUBJECT: Advancing Racial and Social Equity Through Culture and Practice Annual Report
RECOMMENDATION
Accept the annual report of the City Manager’s Office of Racial and Social Equity’s efforts toward advancing racial and social equity, inclusion, and belonging.
SUMMARY AND OUTCOME
The Advancing Racial and Social Equity through Culture and Practice Annual Report highlights the progress and impact of the Office of Racial and Social Equity (ORSE) across its three key portfolios: Racial and Social Equity, Inclusion and Belonging, and Disability Affairs. It also outlines current challenges and identifies forward-looking opportunities to deepen institutional accountability and alignment. The report serves to inform the Public Safety, Finance and Strategic Support Committee of the City’s continued commitment to equity-centered governance and the concrete steps taken to embed equity into the City culture, operations, and service delivery.
BACKGROUND
Guided by its mission to embed an equity practice and embody a culture that sustains it, the Office of Racial and Social Equity (ORSE) has been instrumental in maintaining the City’s strategic commitment to equity in all aspects of municipal operations, leadership, and culture. Rooted in a recognition of historical and current racial and social disparities, ORSE maintains a leadership framework through defined values, standards, and PSFSS AGENDA: 6/12/25
ITEM: (d)1.
6/5/2025
PUBLIC SAFETY, FINANCE AND STRATEGIC SUPPORT COMMITTEE
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Subject: Advancing Racial and Social Equity Through Culture and Practice Annual Report
accountability mechanisms. It emphasizes centering community voice, using disaggregated data, and building staff capacity to drive systemic change. ORSE plays a central role in supporting departments across three core portfolios—Racial and Social Equity, Inclusion and Belonging, and Disability Affairs—while fostering a culture of shared responsibility and continuous learning.
The memorandum highlights the ways in which ORSE has strengthened the City’s capacity to assess the impacts of decisions and investments, with a focused effort on addressing the needs of residents who have historically faced the most significant barriers and adverse outcomes. In addition, the Attachment highlights the numerous strategies successfully implemented in Fiscal Year (FY) 2024-2025, as well as future efforts aimed at the following objectives:
Objective 1: Normalize and culturalize racial and social equity, inclusion, and belonging principles in the City Organization.
Objective 2: Establish and maintain infrastructure and organizational capacity to support the City’s commitment to eliminate inequities.
Objective 3: Establish equity practices that create a welcoming, inclusive, and accessible environment that enables all people in San José to thrive.
Objective 4: Remove barriers, improve access, and strengthen engagement for and from immigrant communities, people with disabilities, women, and other underserved groups.
While the accomplishments are significant, opportunities remain to deepen and accelerate impact. National shifts in discourse and policy regarding diversity, equity, and inclusion (DEI) have posed both challenges and renewed urgency. Local implementation varies due to limited departmental resources, and the need for sustained leadership support is critical. Looking ahead, ORSE is poised to build upon a strong foundation to standardize practices, support deeper departmental integration, and ensure equitable outcomes for all residents.
ANALYSIS
Racial and Social Equity
The City continues to advance an equity-centered approach, marked by measurable progress in institutional practices and departmental engagement. Guided by the leadership of ORSE, the City has made meaningful progress in embedding equity principles into institutional practices, with all departments actively implementing Racial
PUBLIC SAFETY, FINANCE AND STRATEGIC SUPPORT COMMITTEE
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Subject: Advancing Racial and Social Equity Through Culture and Practice Annual Report
and Social Equity Action Plans (RSEAPs). This year’s implementation data underscores the breadth and momentum of this effort:
160 equity actions were completed over a two-year period for FY 2022-2024. 55 equity-related actions have already been completed for the FY 2024–2026 cycle (as of March 2025).
184 equity-related actions remain in progress across departments.
ORSE continued to support departments through structured engagement, including regular sessions with department leads. These sessions focused on enhancing staff capabilities in equity practice. Survey feedback highlights their impact:
100% of departments found the sessions a valuable use of their time. 88% gained new tools or skills applicable to their work.
To promote transparency and reinforce accountability, RSEAPs are now published alongside a public-facing dashboard aligned with the newly adopted Equity Values and Standards Policy and Racial and Social Equity Ordinance1. This step marks a significant advancement in making departmental equity work visible and measurable to the public.
Capacity-building efforts also expanded this year in both scale and substance. Staff facilitated nine specialized workshops, engaging over 400 City staff in topics such as Inclusive Leadership, Inclusive Facilitation, and Equity Impact Analysis. Feedback was overwhelmingly positive:
84% of participants reported gaining new tools or strategies they plan to implement.
The average training rating was 4.7 out of 5 for both quality and relevance.
The increased demand for advanced training reflects a cultural shift within the organization—one where equity is no longer a peripheral goal but a central framework shaping how the City administers, serves, and evolves. Together, these accomplishments reflect San José’s firm and growing foundation for systemic change.
Through data-informed planning, strategic engagement, and continuous learning, ORSE and City departments are collectively building an equity muscle and mindset that ultimately will benefit everyone.
1 Racial and Social Equity Action Plans: https://www.sanjoseca.gov/your-government/departmentsoffices/office-of-the-city-manager/racial-and-social-equity/racial-and-social-equity-action-plans Equity Values and Standards Policy:
https://www.sanjoseca.gov/home/showpublisheddocument/114681/638627814182830000 Racial and Social Equity Ordinance:
https://www.sanjoseca.gov/home/showpublisheddocument/114683/638627814226770000
PUBLIC SAFETY, FINANCE AND STRATEGIC SUPPORT COMMITTEE
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Subject: Advancing Racial and Social Equity Through Culture and Practice Annual Report
Inclusion and Belonging
San José’s commitment to inclusion continues to serve as both a moral imperative and a strategic advantage. As a Certified Welcoming City, designated in 2022, San José has led national and local efforts that elevate trust, safety, and participation among immigrant and historically marginalized communities. In FY 2024–2025, San José advanced its inclusion and belonging work through seven key areas of impact:
1. City Policies Reinforced Safety and Trust for Immigrant Communities.
To reinforce safety and public trust, the City adopted Council Resolution RES2025-192 , formally reaffirming that City employees do not engage in the enforcement of federal immigration laws. This resolution not only ensured that all residents—regardless of immigration status—could safely seek assistance and report crimes but also promoted democratic participation by reducing fear within immigrant communities. In support of this commitment, Safe Site Protocols were distributed to all City departments, and 11 train-the-trainer sessions were conducted to equip staff with the tools necessary to uphold local protections and respond appropriately during potential immigration enforcement encounters.
2. Citywide Staff Training Builds Capacity to Foster Safe, Inclusive Spaces.
Recognizing the need to foster inclusive and safe environments across City services, the ORSE spearheaded the distribution of over 5,000 multilingual “Know Your Rights” cards and delivered trauma-informed de-escalation training to 194 frontline staff, alongside bystander intervention training for 40 employees. These efforts enhanced the City’s ability to serve diverse communities with care and awareness.
3. San José Community Organizations and Volunteers Joined Together to Expand Access to Immigration Legal Services and Screenings for Vulnerable Populations.
Expanding access to legal support was another area of significant impact. The City partnered with Tahirih Legal Services, the Rapid Response Network, and a team of 38 volunteer immigration attorneys, including 24 who served pro bono, to provide legal screenings and consultations for more than 100 low-income immigrants, including asylum seekers and survivors of violence. In parallel, a naturalization clinic, hosted in collaboration with Project New Citizen, assisted 1,010 legal permanent residents from 73 countries—with the support of 141 community volunteers—in navigating the path to citizenship.
2 City of San José Resolution No. RES2025-19: A Resolution of the Council of the City of San José Reaffirming the City’s Commitment to Protecting the Rights and Safety of Immigrant Communities:
https://records.sanjoseca.gov/Resolutions/RES2025-19.pdf
PUBLIC SAFETY, FINANCE AND STRATEGIC SUPPORT COMMITTEE
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Subject: Advancing Racial and Social Equity Through Culture and Practice Annual Report
4. Workplace Protections and Legal Literacy Were Strengthened for Employers.
The City also worked to enhance understanding of immigrant worker rights. A training session for 48 local employers, co-hosted with the American Business Immigration Coalition and Santa Clara University School of Law’s Alexander Community Law Center, addressed compliance with immigration-related labor laws, including potential I-9 audits, workplace raids, and worker shortages.
5. Civic Education Deepened Community Participation.
In support of long-term civic inclusion, ORSE launched the Civics Master Class, which engaged 351 residents, including 84 foreign-born participants, many of whom expressed increased confidence in engaging with local government. Additional programming, such as the Conversations Across Cultures series of five events held in collaboration with the San José Public Library, fostered connection and dialogue among San José’s diverse populations by bringing together 71 long-term residents, immigrants, and other community members to address current challenges.
6. Development of Welcoming San José Plan 3.0 Centered Community and Staff Voice.
Planning efforts were guided by the development of the Welcoming San José Plan 3.0,3 shaped through six community focus groups, input from 24 organizations, and participation from 15 City departments. This inclusive process underscored the City’s commitment to embedding immigrant priorities into City infrastructure and strategic direction.
7. San José Elevated Its Advocacy for Equity-Aligned State Policies.
Staff worked closely with the Intergovernmental Relations team to monitor and advocate for 17 state-level bills that support immigrant inclusion. Legislative priorities focused on expanding language access, legal aid, housing equity, healthcare, and protections against discrimination—reinforcing San José’s role as a statewide leader in equity policy.
Together, these efforts demonstrate San José’s continued leadership in shaping a city where all residents—regardless of immigration status, background, or ability—feel safe, valued, and connected. By embedding inclusion and belonging across policy, practice, and partnerships, San José strengthens the resilience and prosperity of the entire community.
3 Welcoming San José Plan 3.0 (2025-2030): https://www.sanjoseca.gov/your-government/departmentsoffices/office-of-the-city-manager/racial-equity/immigrant-affairs
PUBLIC SAFETY, FINANCE AND STRATEGIC SUPPORT COMMITTEE
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Subject: Advancing Racial and Social Equity Through Culture and Practice Annual Report
Disability Affairs
The new Disability Affairs portfolio gained ground in operationalizing the City’s Disability Inclusion Equity Pledge4 adopted by the City Council in June 2023. The pledge defines disability as an evolving concept shaped by attitudinal and environmental barriers. The City’s approach this year was guided by five strategic priorities: cultivating proactive accessibility; building awareness through education; strengthening data collection; advancing policy and advocacy; and fostering partnerships with the community.
This approach facilitated ongoing efforts to foster equitable opportunities for people with disabilities, including other intersectional marginalized groups based on age, gender identity, immigration status, language, race, religion, and others that face systemic inequities. Staff collaboration across departments and with individuals with lived experience produced the following key accomplishments.
Conducted 25 accessibility site visits involving 130 participants, during which staff explored best practices and resources related to disability and language access.
Expanded a suite of disability inclusion tools on public and internal platforms, enhancing awareness and resources available citywide.
In partnership with the City Manager’s Office Customer Service Team, developed a set of training modules on disability fundamentals and digital accessibility. Helped launch the Accessibility Liaison Collaboration, a working group of 23 representatives from City departments and offices that meets regularly for training, shared learning, and guidance on accessibility and inclusive practices. Monitored implementation of the Americans with Disabilities Act (ADA) grievance procedure and provided technical guidance on accessibility to departments, including Emergency Management, Housing, Police, Public Works, and others. Supported organizational learning with six pilot training sessions that were held on topics such as ableism and disability awareness, reaching more than 150 employees.
In partnership with Council Districts 1 and 9, the County of Santa Clara, and the San Andreas Regional Center, the City co-hosted its 16th Annual Disability Awareness Day, drawing over 500 community members on October 10, 2024. In partnership with the Information Technology Department and City Manager’s Office Communications Team, staff hosted a successful Employee Lunch-andLearn session on digital accessibility titled “Empowering Inclusion: Unlocking Digital Accessibility” on May 15, 2025.
4 https://www.sanjoseca.gov/home/showpublisheddocument/100121/638258629675330000
PUBLIC SAFETY, FINANCE AND STRATEGIC SUPPORT COMMITTEE
May 28, 2025
Subject: Advancing Racial and Social Equity Through Culture and Practice Annual Report
Together, these efforts represent meaningful progress in operationalizing disability inclusion throughout the City. Staff have taken deliberate steps to normalize proactive accessibility, dismantle institutional barriers, and ensure that programs, services, and public spaces are equitable and inclusive for all San José residents—especially those with intersecting marginalized identities.
FY 2024-2025 CHALLENGES
Racial and Social Equity
The national landscape for equity work has become increasingly restrictive, with legislative and executive actions at the federal level rolling back support for DEI initiatives. These shifts undermine local momentum and morale, particularly for community partners reliant on federal aid. Budget cuts to programs such as housing vouchers and Medicare risk deepening local disparities and stretching already limited City resources. Locally, while all departments maintain active RSEAPs, progress varies due to limited staffing capacity and implementation risks becoming inconsistent and fragmented.
Inclusion and Belonging
Despite San José’s Certified Welcoming designation, immigrant communities— especially undocumented and mixed-status families—face heightened fear, exacerbated by changing federal immigration policies. Language barriers, digital access limitations, and persistent misinformation further restrict their access to services.
Additionally, overextended legal service networks and gaps in culturally competent health and housing support present structural barriers. In addition, there is a need for unified messaging, stronger interdepartmental coordination, and clear cross-sector collaboration.
Disability Affairs
The Disability Inclusion Equity Pledge affirms the City’s commitment to accessibility; however, embedding disability equity into daily practice remains a gradual and complex process. Few departments have incorporated accessibility actions into their RSEAPs, and sustained change will require ongoing education, interdepartmental coordination, and accountability structures. Expanding disability equity across departments is essential to achieving inclusive outcomes for people with disabilities and other intersecting marginalized identities.
PUBLIC SAFETY, FINANCE AND STRATEGIC SUPPORT COMMITTEE
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Subject: Advancing Racial and Social Equity Through Culture and Practice Annual Report
FY 2025-2026 OPPORTUNITIES
Racial and Social Equity
The City Council’s unanimous adoption of the Racial and Social Equity Ordinance and Equity Values and Standards Council Policy establishes a strong organizational framework for equity. This formal mandate supports the standardization of practices across departments, builds accountability measures, and aligns departmental performance indicators with equity values and outcomes.
Since its inception, ORSE has focused on building internal capacity. In 2025, 86% of staff indicated they understand how racial equity, inclusion, accessibility, and intersectionality relate to their roles—up from 79% in 2022. Similarly, confidence in equity analysis continues to grow. In 2023, 13% of staff reported they were extremely knowledgeable in equity analysis; by 2025, that figure increased to 22%. Likewise, the percentage of staff reporting they were extremely confident in guiding staff in equity service implementation rose from 17% in 2024 to 28% in 2025.
These improvements underscore ORSE’s continued commitment to advancing a culture and practice of equity across the organization. As expressed by a recent survey respondent, “Racial equity is [about] fixing the system, not the people.” Through targeted training, technical support, and strategic guidance, ORSE will continue to equip departments with tools, resource, and knowledge that is necessary to embed equity into City services and deliver more inclusive outcomes for all San José residents.
Inclusion and Belonging
With the recent City Council approval of the Welcoming San José Plan 3.0, the path forward is clear: implementation in year one will require an integrated capital strategy, regional multi-sector alignment, a coordinated, citywide effort to demonstrate the City’s commitment to continuing to advance its equity values and maintaining our Certified Welcoming status.
1. Develop an Integrated Capital Strategy with the County and Private Sector.
Achieving the long-term goals outlined in the Welcoming San José Plan 3.0 requires more than programmatic efforts—it demands a cross-sector, integrated capital strategy that aligns financial investments with the City’s equity and inclusion priorities. The last six months have only strengthened the relationships and coordination between the County and City staff, and the year ahead will enable focus on private sector partners, philanthropic institutions, and community stakeholders to ensure that resources are directed toward projects that close equity gaps and reflect the lived experiences of immigrant and historically underserved communities. By aligning local investments with the Plan’s seven focus areas, San José can ensure that infrastructure investments reinforce a future where every resident—regardless of origin, ability, or income—can thrive and belong.
PUBLIC SAFETY, FINANCE AND STRATEGIC SUPPORT COMMITTEE
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Subject: Advancing Racial and Social Equity Through Culture and Practice Annual Report
2. Strengthen Regional Multi-Sector Alignment.
As a regional leader in equity and inclusion, the City of San José is working with partners across the Bay Area on a proactive messaging strategy that will engage communities with timely, accurate information on local policies and immigrant protections—reinforcing safety, dignity, and trust. In coordination with the Immigrant Public Education Network (IPEN) and Bay Area jurisdictions, San José is also helping to lead a broader regional narrative strategy that moves beyond conventional “DEI” language toward a more powerful and unifying message of belonging and shared prosperity. This effort will develop actionable messaging that speaks to the lived experiences of diverse communities while addressing the region’s stark disparities in opportunity by geography, race, gender, and income. By investing in storytelling that reflects our collective values and affirms the humanity of all residents, San José is helping to shape a regional narrative that replaces fear with connection and division with possibility.
3. Coordinate a Citywide Implementation Effort.
While ORSE will lead the implementation process, success depends on active participation from every department, every partner, and every resident. This is a shared endeavor—rooted in collaboration, accountability, and a collective belief that San José is at its best when all communities are represented and heard. In the coming months, staff will work with internal teams and cross-sector stakeholders to disseminate the Plan and begin aligning departmental priorities—especially the RSEAPs, Accessibility efforts, and Welcoming initiatives. This first phase of implementation will be followed by continued technical support, training, and interdepartmental collaboration to integrate Welcoming strategies across City functions and to engage partners in realizing a more inclusive and connected San José.
4. Begin Recertification as a Certified Welcoming City.
To reinforce our commitment and maintain national recognition, staff will begin the recertification process with Welcoming America. This rigorous, third-party evaluation will help us assess the City’s progress, identify areas for growth, and ensure that our practices align with national standards for immigrant inclusion and equitable governance. The recertification process not only reinforces accountability but also signals to residents, partners, and prospective stakeholders that San José remains dedicated to being a place where all people—regardless of where they were born— are welcomed, supported, and able to thrive.
Disability Affairs
Looking ahead to FY 2025–2026 and beyond, the City of San José remains committed to deepening its work within the Disability Affairs portfolio by focusing on capacity building and systemic change. Key initiatives include a coordinated update to the City’s ADA Transition Plan, a comprehensive review and revision of internal policies to ensure
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Subject: Advancing Racial and Social Equity Through Culture and Practice Annual Report
accessibility and the development of standardized procedures that support the inclusion of people with disabilities. In addition, the City plans to roll out updated disability equity training modules organization-wide to enhance staff awareness and education.
In response to recent updates to federal accessibility standards, San José will also prioritize digital accessibility compliance and training, ensuring City systems align with new ADA technical requirements by the April 2026 deadline. Continued collaboration with City departments will remain central to advancing accessibility improvements in both infrastructure and services.
The integration of the Disability Affairs portfolio within ORSE reinforces an intersectional approach to disability—recognizing that individuals’ experiences are shaped by multiple, overlapping social identities. Through this approach, the City aims to strengthen data collection, identify equity gaps, and develop policies and interventions that meaningfully improve outcomes for people with disabilities and other marginalized communities.
COORDINATION
This memorandum was coordinated with the City Attorney’s Office. /s/
ZULMA MACIEL
Director,
City Manager’s Office of Racial and
Social Equity
For questions, please contact Andrea Truong, Racial and Social Equity Manager, at [email protected].
ATTACHMENT:
Office of Racial and Social Equity Work Plan, FY 2024-2025 Accomplishments Objective 1: Normalize and culturalize racial and social equity, inclusion, and belonging principles in the City Organization.
Objective 2: Establish and maintain infrastructure and organizational capacity to support the City’s commitment to eliminate inequities.
Objective 3: Establish equity practices that create a welcoming, inclusive, and accessible environment that enables all people in San José to thrive.
Objective 4: Remove barriers, improve access and strengthen engagement for and from immigrant communities, people with disabilities, women, and other underserved groups.
The Office of Racial and Social Equity’s Vision is
a City of San José in which all people in our community and organization thrive and where no racial and social disparities exist.
The Office of Racial and Social Equity’s Mission is to support the City to embed a racial and social equity practice and embody a culture that sustains it.
Courageous Collaborative
Compassionate Accountable Inclusive
We commit to being:
Attachment
Objective 1: Normalize and culturalize racial and social equity, inclusion, and belonging principles in the City Organization.
Outcome Strategy Notable Performance Measures & Outputs Increased Knowledge, Skills,
Engagement, Commitment,
Application
Implement inclusive leadership
program with Senior and Executive
Staff
Participants rating of 4.4/5 rating of quality
leadership training
86% of participants rated themselves as
confident in their ability to be an inclusive
leader
Increased Knowledge Provide trainings that reinforce
foundational racial and social equity
concepts and definitions, and
incorporate disability fundamentals
86% participants reported that they understand
how racial equity, inclusion, accessibility, and
intersectionality relate to their role as a City
employee
Increase Knowledge, Increased
Skills
Provide trainings and develop
modules to build disability inclusion
awareness and proactive accessibility
in design
100% of attendees noted they would use a training
concept they learned into their work
Increased Engagement, Sense of
Belonging
Host Building Belonging Conversations
for City of San Jose Staff to build upon
and strengthen trauma-informed
culture, racial and social equity
mindsets, and inclusive practices and
provide staff space to feel heard, seen,
and safe at CSJ
100% of attendees learned something new or
broadened their perspective
88% participants noted that this event can
influence change within their Department
Outcome Strategy Notable Performance Measures & Outputs Increased Engagement, Skills,
Application, Commitment
Support, Monitor, and Publish City
Departmental Racial and Social
Equity Action Plans (RSEAP) and
Progress
22 Depts with Active Racial and Social Equity
Action Plans
55 Dept Actions have been completed
100% of RSEAP coordinators note that
ORSE’s facilitated sessions are a good use of
their time
Increased Engagement,
Belonging, and Skills
Facilitate Citywide Racial Equity and
Inclusion Group (REDI) and
Departmental Equity Practitioners
10 meetings
100% of attendees reported the REDI
sessions were a good use of time
87% of attendees experienced feelings of
connections to their colleagues
Increased Engagement, Skills,
and Commitment
Establish citywide working group of
accessibility liaisons across
departments to support disability
access and language access per
Language Access Audit
22 Departments with an Accessibility Liaisons
5 Convenings
Participants rated 4.3/5 for quality of
convenings
Increased Skills, Knowledge,
Application
Implement training focused on
operationalizing equity analysis in
programs and departments
84% participants reported that they would
use a tool they learned from the training into
their work
Objective 2: Establish and maintain infrastructure and organizational capacity to support the City’s commitment to eliminate inequities.
Outcome Strategy Notable Performance Measures & Outputs Increased Commitment,
Application, Skills
Host Conversations across Cultures in
community to foster meaningful
connections between long-term
residents, immigrant, and other
communities to address current
challenges
89% of attendees identified as being born
in a different country
89% of attendees reported they learned
something new or broadened their
perspective
5 sessions held, total of #71 attendees
Increased Engagement,
Sense of Belonging
Collaborate with departments citywide
on disability inclusion and accessibility
improvements based on findings of
pilot gap analysis
100% Departments participants reported
that they increased their awareness of
available disability resources and tools
Increase Engagement,
Sense of Belonging, Skills
Support and civically engage SJ4ALL
members in City Priority Project Areas
13 Meetings
80% of SJ4ALL members reported SJ4ALL
was effective in its mission
4/5 rating among SJ4ALL members on
facilitation satisfaction
Increased Commitment,
Application, Skills
Conduct site visits across City
departments with Language Access
Manager to support equitable
customer service; reinforce language
and disability accessibility
considerations
25 Site visits to City Facilities
Objective 3: Establish equity practices that create a welcoming, inclusive, and accessible environment that enables all people in San José to thrive.
Outcome Strategy Notable Performance Measures & Outputs Increase Skills, Knowledge,
Engagement
Expand to promote more civic
engagement: Implement, monitor,
and measure the civics
curriculum and impact of
participation by all, with
additional focus on immigrant
community
98% respondents reported that after the Civic
Master Class they had a understanding of different
structures and responsibilities of U.S. Federal,
State, and local government
94% participants reported that they had the skills &
confidence to engage and participate in public
meetings and policy making at the City
Increase Sense of Belonging Foster environment of
community wellbeing, safety, and
sense of belonging
81% of participants who attended a training on
Rapid Response Network reported that they
Agree/Strongly Agree that the City is a welcoming
and inclusive place for all including refugees,
asylees, and immigrants
Increased Commitment Collaborate with County and
community organizations to
develop a coordinated welcoming
network strategy for new arrivals
3 Legal Consultation Clinics completed
96% of participants reported that they understood
next steps & how to access resources
Increased Commitment Develop Welcome San Jose 3.0
Plan
Welcoming Plan 3.0 (2025-2030) approved by
Council
6 Community Stakeholder Focus Groups
65% who participated in Welcoming Plan identified
that they were born in a different country
Objective 4: Remove barriers, improve access and strengthen engagement for and from immigrant communities, people with disabilities, women, and other underserved groups.