HOUSING DEPARTMENT
TARGETED OUTREACH
ENGAGEMENT PROGRAM
Meeting Date: November 4, 2025 Item 8.2
City Council
Erik Soliván
Director
Housing Department
Cupid Alexander
Deputy Director
Housing Department
a) TOEP- Coordinated response
b) FY 2024-2025 Results and Measurable Impact
c) Budget and Funding
d) FY 2025-2026 Program Priorities
2 Today’s Discussion
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• The Tactics - Engage / Shelter / Clear / Preserve / Restore A comprehensive approach to address encampments through outreach, shelter placement, site restoration, and long-term preservation. • Outreach methodology that targets 3-4 geographic areas at a time where encampments are most concentrated.
• Housing hosts bi-weekly inter-department team to determine most impacted areas for prioritization in the TOEP outreach schedule.
• Deploys contracted outreach teams for intake and prioritization for housing resources in high visibility and high impact areas.
• Builds trust and engagement through repeated contact and connection to available resources.
3 TOEP- Coordinated Response
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• Downtown/PBID
• Tully Library/Coyote Creek
• Milpitas/Alviso
• Five Wounds Trail "The Jungle"
• Columbus Park and "End of the
World"
• Roosevelt Park
• Stone and Cimino
• Cherry Ave Bass Pro Shop Area
• Monterey Rd. and Great Oaks
• Coyote Cree – Corie Ct - 880
4 TOEP Geographic Focus Areas
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• Via Del Oro 1.5 mile Priority Radius
• Rue Ferrari 1.5 mile Priority Radius
• Cerone 1.5 mile Priority Radius
• Kellogg's/Almaden focus Area
• Berryessa 1.5 mile radius
Our outreach coordinators offer:
• VI-SPDAT (Vulnerability Index- Service Prioritization Decision Assistance Tool)
• Referral: Priority placement (Navigation Hub, EIH)
• Entry into HMIS (if willing to complete enrollment)
• ADA accommodation
• Offer of Homeward Bound
• Transportation services
• Resources, Snacks, Hygiene kit
5 What we offer:
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• TOEP proved that Coordinated, site-based outreach leads to real results.
• Collaboration among BeautifySJ, the Department of
Transportation, the San José Police Department, Animal Care Services, and other key partners.
• Access to housing resources, reasonable accommodations, and Homeward Bound.
• Columbus Park and Monterey Corridor were successfully resolved. Residents transitioned to shelter, and areas can be restored for community use.
Proof of Concept
Delivering measurable impact across San José
• $8.6 million invested in outreach (FY 24-25) with HomeFirst & PATH • 2,225 individuals engaged and served through TOEP
• 866 individuals exited street outreach to stable living arrangements:
• Emergency shelter
• Housing through rental placements
• Family/friends
• 1,368 identified as chronically homeless, receiving targeted, sustained case management. • 28,117 outreach sessions completed
Slide 711/4/2025
Coordinated Outreach Delivers Outcomes
Slide 8
Outreach in Action
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• Each bar represents an
outreach touchpoint
helping residents connect to
housing, benefits, and
stability.
• All provided services total
28,117, across categories
(e.g., employment
assistance, transportation,
legal, medical referrals,
supplies, etc.).
Outreach drives high shelter utilization
• 10 Emergency Interim Housing (EIH) sites opened during the timeline of the current contract. • 866 residents transitioned from street to shelter.
• 1,577 beds currently active across 20 EIH sites.
• 2 new sites opened in the past 30 days: Rue Ferrari Expansion and Motel 6 — adding 184 units for a total of 230 beds.
• 2 new sites will open in the next 60 days: Cherry and Cerone – adding 290 units for a total of 336 beds
• TOEP teams are critical in conducting outreach prior to site opening, encouraging and preparing guests for placement
TOEP outreach teams are vital to maintaining 96% occupancy and coordinating housing placements. 9 Shelter System Impact
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• Continue TOEP operations through June 30th, 2026
• Maintain engagement for ~1,450 participants
• Deliver 18,745 additional outreach services
• A transition to majority internal outreach teams with limited support from contractors
10 FY25-26 Priorities & Focus Areas
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1. Builds out Enhanced Engagement Team for Code of Conduct Implementation
2. Deploys consistent engagement practices across the Departments
3. Keeps interim units filled and residents moving toward housing
4. Provides consistent, person-centered engagement citywide, bridging outreach, housing, and public space management
5. Ensures coordinated, data-driven deployment of limited resources 11 TOEP is critical to our Homeless Response
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