City of San José
Annual Report on City Services 2024-2025
A Report from the City Auditor
Issued December 2025
www.sanjoseca.gov/servicesreport
1 Presenters: Joe Rois, City Auditor
Alison Pauly, Supervising Auditor
City Council – January 27, 2026
Item 3.3
0 40,000
80,000
120,000
160,000
200,000
San José Resident Age 2015
2024
Background
2 Ethnic Breakdown of San José Residents
Vietnamese,
28%
Chinese,
25%
Asian
Indian,
21%
Other
Asian, 14%
Filipino,
12%
Hispanic
or Latino,
30%
Asian,
42%
Non-
Hispanic
White,
21%
Other,
5% Black, 3%
Mexican,
82%
Other
Hispanic or
Latino,
17%
Puerto Rican, 1%
Source: U.S. Census Bureau, American Community Survey, 2024 1-year estimates (Table DP05) 979,415
500,000
600,000
700,000
800,000
900,000
1,000,000
1,100,000
San José's Population Growth
Background
$5.2B Overall expenditures
$1.8B General Fund expenditures
6,994 Full-time equivalent positions
3 $1,800
$0
$400
$800
$1,200
$1,600
$2,000
General Fund Expenditures ($millions)
0 2 4 6 8 10 12 14 16
SAN JOSE
San Diego
Sacramento
Oakland
Long Beach
Los Angeles
Authorized FTEs per 1,000 Residents
0% 10% 20% 30%
Address homeless issues
Provide more affordable housing
Beautify City, landscaping
Improve public safety, reduce crime
Reduce cost of living in general
Not sure / Cannot think of anything
Improve public transportation
Address rent control issues
Improve police response, presence
Reduce traffic congestion
Top Ten Resident Priorities to Improve San José
Community Survey
4 55%
Rated the overall quality of life in
San José as “excellent” or “good”
59%
Satisfied with the City’s overall
performance in providing
services
Highest rated: Operating the
San José International Airport
Lowest rated: addressing
homelessness
0%
25%
50%
75%
100%
The overall quality of life in San José
Not sure/Prefer
not to answer
Poor/Very Poor
Fair
Excellent/Good
CSA Dashboards
5 To view the
interactive
dashboard, visit:
www.sanjoseca.gov/
servicesreport
Public Safety
Number of Police Responses (Priority 1-4)
by Police District
1.1M Calls for Police service
165,500
Police responses for
priority 1-4 events
8.1 min.
Average response time to
a priority 1 call (imminent
danger to life or major
damage/loss to property)
90%
9-1-1 calls answered in less
than 15 seconds
6 Public Safety
Fire Stations and Number of Emergency Incidents
by Station Area
111,400
Responses including
emergency medical or
fire incidents
4,800 Fires
63%
Priority 1 calls (life
threatening) responded
to within 8 minutes
7 0
30,000
60,000
90,000
120,000
Emergency Incidents
Other Medical Fire
Community & Economic Development
8 28%
San José’s housing
production compared to
yearly goal of 100%.
79 New affordable units
completed with City help
36%
Rent-stabilized units that
did not have a rent
increase
Target, 100%
0%
20%
40%
60%
80%
100%
New CSA Measure,
data not available for
prior years
Housing Production Rates
Percent of San José production compared to yearly
target for regional fair share goals
Community & Economic Development
9 0
200,000
400,000
600,000
800,000
1,000,000
1,200,000
'23-'24 '24-'25
Average Daytime and Nighttime
Downtown Foot Traffic (monthly)
Daytime Nighttime
Source: Placer.ai foot-traffic data compiled by OEDCA staff. 0%
20%
40%
60%
80%
100%
'23-'24 '24-'25
Development Project On-Time
Reviews for Construction
Process
Target
0%
20%
40%
60%
80%
100%
'23-'24 '24-'25
Development Project On-Time
Reviews for Planning Permit
Process
Target
Transportation & Aviation Services
11.4M Airline passengers
81%
Passengers rating
overall satisfaction as
very good or excellent
83% Flights on time
10 0%
10%
20%
30%
40%
50%
Bike Network Completion
0 2
4 6
8 10
12 14
16 Annual Airport Passengers
(millions)
Transportation & Aviation Services
Pavement Condition Map
11 74
Target, 74
0 10
20 30
40 50
60 70
80 90
100
Pavement Condition Index
Environmental & Utility Services
12 Note: Renewable energy comes from resources that are naturally replenished such as sunlight and wind. Other energy sources such as nuclear power and hydropower are not considered renewable by California state law but do not emit greenhouse gas emissions, making them carbon-free sources of power.
0%
20%
40%
60%
80%
100%
San José Clean Energy Power Mix
Carbon-Free
Renewable
95%
96%
97%
98%
99%
100%
Regional
Wastewater
Facility
Storm Sewer
Infrastructure
Sanitary
Sewer
Infrastructure
SJ Municipal
Water
South Bay
Water
Recycling
Operational Utility Assets (2024-25)
(target: 95%)
(target: 96%)
(target: 96%)
(target: 100%)
(target: 100%)
Environmental & Utility Services
13 62% (Target: 70%)
66% (Target: 75%)
47% (Target: 60%)
62% (Target: 75%)
0% 20% 40% 60% 80% 100%
Landfill Waste Diversion
(State Goal: 50%)
'23-'24 '24-'25
100%
Wastewater discharges meeting
pollutant requirements
85 Millions of gallons of wastewater
discharged to SF Bay per day
during dry weather season
(target: maximum of 120 mgd)
Neighborhood Services
14 6,500
Estimated homeless San
José residents (point-in-
time count from 2025)
1,424
Households received
assistance into housing
89%
EIH and shelter utilization
rate
0%
20%
40%
60%
80%
100%
Encampments Receiving
On-Time Trash Pickup
Neighborhood Services
15 0%
20%
40%
60%
80%
100%
Park Condition Assessment
Score
Target
0 1
2 3
4 5
6 7
Estimated Visitors to Main and
Branch Libraries (millions)
5,290
T ons of illegally
dumped material
collected
61%
General Code case
on-time resolution
Strategic Support
16 91%
Budgeted positions were
filled as of June 30, 2025
9% Employee turnover rate
41 of 42 capital projects
completed on budget
95%
96%
97%
98%
99%
100%
General
Fleet
Police Fire Off Road Other
Vehicle and Equipment Availability
(2024-25)
Target
Target
0%
20%
40%
60%
80%
100%
SJ311 Customer
Satisfaction Score
Strategic Support
$2.61
Billion in City cash and
investments
3.7%
Average return on
investments
17 Moody's
Standard &
Poor's
Fitch
'20-'21 Aa1 AA+ AAA
'21-'22 Aa1 AA+ AAA
'22-'23 Aa1 AA+ AAA
'23-'24 Aa1 AA+ AAA
'24-'25 Aa1 AA+ AAA
Target Aa1 AA+ AAA
City's Bond Ratings
(General Obligation Bond Ratings)
See the full report
and interactive CSA
dashboards at:
www.sanjoseca.gov/
servicesreport
18