Captain Stephen Donohue, Police Department
Captain Randy Torres, Police Department
Olympia Williams, Deputy Director of Parks,
Recreation and Neighborhood Services
Erik L. Soliván, Housing Director
Neighborhood Quality of Life
Team and Enhanced Engagement
Program Status Report
Item (d)4
Public Safety, Finance and Strategic
Support Committee
February 19, 2026
No Encampment
Zones (NEZs)
1. Introduction
2. Police Department
Neighborhood Quality of Life
Team
3. Parks, Recreation and
Neighborhood Services
NEZs and Code of Conduct /
Good Neighbor Policy
4. Housing Department
Enhanced Engagement
Program
Code of
Conduct /
Good Neighbor
Policy
Neighborhood
Quality of Life
Team
Enhanced
Engagement
Program
Team
INTRODUCTION / OVERVIEW
2 3
NEIGHBORHOOD
QUALITY OF LIFE TEAM
Team Structure &
Deployment
• Centralized, specialized team
• Citywide authority (not districtbased)
• Deployed based on:
• Operational priorities
• Council-directed NEZs
• Division Captain referrals
NEIGHBORHOOD QUALITY OF LIFE TEAM
Operational Focus
• Proactive patrols
• Follow-up enforcement
• Sustained presence in highimpact areas
• Emphasis on locations with
repeated encampments and
quality-of-life concerns
4 Police
Department
Parks,
Recreation and
Neighborhood
Services
Environmental
Services
Department
Housing
Department
Department of
Transportation
NEIGHBORHOOD QUALITY OF LIFE TEAM
Scorecard Collaborators
5 NQL Team’s operational role within
the City’s broader encampment
response framework includes:
Proactive work in NEZs
Follow-up after abatements
Enforcement actions taken in
coordination with Housing,
PRNS, and BeautifySJ
SECOND QUARTER PERFORMANCE SNAPSHOT
FY 2025-2026
6 WORKLOAD, OPERATIONAL FOCUS, AND EARLY OUTCOMES
FY 2025-2026
7 NO ENCAMPMENT
ZONES
8 9
25 miles of No Encampment Zones established along the waterways
10 No Encampment Zones Established near Emergency
Interim Housing sites
1 No Encampment Zone established near Santa Teresa
Safe Parking Site
Challenges:
Re-encampments in No Encampment Zones are increasing
Additional resources needed to effectively maintain No Encampment Zones
NO ENCAMPMENT ZONES
ENHANCED
ENGAGEMENT
PROGRAM
10 REORGANIZED OUTREACH AND ENGAGEMENT
1. Align the City’s outreach efforts with the
Targeted Outreach and Engagement Program
(TOEP)
2. Improve shelter throughput
3. Respond to the City Auditor Findings on
Homelessness Coordination
4. Reduced third-party outreach contracts
5. Reallocated funding to expand internal City
outreach staffing and capabilities
6. Strengthened data collection and deployment
functions
7. Improved coordination with other City
departments and initiatives
8. Advanced consistency, accountability, and
data integrity
9. Supported long-term operational
sustainability
11 DOWNTOWN
OUTREACH TEAMS
Roles, Coverage Areas, and Service Responsibilities
T.O.E.P. Strategy
Enhanced Engagement Downtown Outreach Quadrant Outreach Operator: City of San José
Scope: Conducts reactive
outreach in advance of
enforcement actions,
reasonable accommodations
and escalation pathways
Quadrant Outreach
Operator: City of San José
Scope: Provides proactive
outreach, service
navigation, Homeward
Bound support, and walk-in
assistance
Operator: PATH
Scope: Provides proactive
and reactive outreach and
service connections within
assigned areas
Operator: HomeFirst
Scope: 1) Provides proactive
and reactive outreach and
service connections within
assigned areas
2) responds city-wide to
interdepartmental requests
via ERCS TEAM ZONE(S) * CITY-WIDE
(Strategic Focus)
DOWNTOWN
NORTH
EAST
SOUTH
WEST
CITY-WIDE
(Limited) *Zone boundaries are interactive. Click the GIS map to explore coverage areas:
https://experience.arcgis.com/experience/f63650033b9a42aa95095e5288a7661d 12 WHAT UNIQUE CHALLENGES WILL EEP TEAM FACE?
Building Trust: EEP will coordinate more directly on enforcement actions including through 1) the Oversized Lived In Vehicle Enforcement (OLIVE) program and 2) abatements, making clear communication a key priority
Data Sharing and Compliance: EEP will coordinate with BeautifySJ and the Neighborhood Quality of Life Team
Communicating Code of Conduct: Reinforcing the path of escalation if Code of Conduct is not followed
Maintaining Case Files: Separate tracking and relevant data fields for PD and BSJ 13 ILLUSTRATIVE GIS DASHBOARD *
14 * This GIS visualization reflects tools currently used by the City of San José’s internal downtown outreach team. Enhanced Engagement Program-specific data tools and visualizations are under development and are not yet live. This image is provided for illustrative purposes only to demonstrate the type of GIS-enabled capabilities the City plans to build to support EEP data collection, coordination, and reporting.
WHAT DATA WILL BE COLLECTED?
1. Number of individuals engaged
2. Geospatial data (location)
3. Visible identifiers (i.e., number of
structures)
4. Vehicle Makes, License Plate Numbers
5. Denials – Recorded by site (although
some duplication issues may occur)
15 Captain Stephen Donohue, Police Department
Captain Randy Torres, Police Department
Olympia Williams, Deputy Director of Parks,
Recreation and Neighborhood Services
Erik L. Soliván, Housing Director
Neighborhood Quality of Life
Team and Enhanced Engagement
Program Status Report
Item (d)4
Public Safety, Finance and Strategic
Support Committee
February 19, 2026
No Encampment
Zones (NEZs)