Status of Open Audit
Recommendations as of
June 30, 2026
An update by the City Auditor
Issued September 2026
http://www.sanjoseca.gov/auditor
September 22, 2026, City Council item 3.4
Presented by:
Joe Rois, City Auditor
Michelle Mallari, Senior Program Performance Auditor Office of the City Auditor, 1
Summary of Results
Office of the City Auditor, 2
Departments Implemented 29 Recommendations
Highlights of implemented recommendations in this period:
✔Parks, Recreation and Neighborhood Services: finalized an assessment tool to screen participants for all Y outh Intervention Services programs. ✔Finance: implemented several procurement improvements, developed purchasing templates for City staff, and updated sections of the City Policy Manual to align with current operations and procedures.
✔Environmental Services Department: formalized and updated standard operating procedures (SOPs) around sewer flow, loading studies, and rate development, and updated online information on rate calculations and frequently asked questions. ✔Housing: amended several interim housing agreements, requiring grantees to monitor participants’ progress towards housing plans.
Office of the City Auditor, 3
T welve Priority Recommendations
Potential Budget Savings /
Revenue Generation:
⚫ Develop a process to monitor compliance with
Police’s current overtime approval expectations
(Police Staffing, Expenditures, and Workload
Follow-Up Report, 2026) – New priority added
⚫ Renegotiate revenue sharing terms of the
Integration Agreement with Valley Water (South
Bay Water Recycling, 2016)
⚫ Clarify maintenance responsibilities at interim
housing sites between service providers and the
City (Homelessness Coordination, 2025)
Operational Efficiency:
⚫ Identify vacant lands within the City’s real estate
portfolio and report on their intended use
annually (Real Estate Services, 2021)
⚫ Finalize guidelines on the City’s CEQA
requirements and processes for environmental
consultants (Environmental Review for New
Developments, 2022)
⚫ Develop a consolidated, user-friendly
procurement handbook (Procurement, 2025) –
New priority added
Office of the City Auditor, 4
T welve Priority Recommendations (…continued)
Improved Service Delivery:
⚫ Increase language translations of vital documents
and include translation options on SJpermits.org
(Residential Building Permits, 2023)
⚫ Develop protocols for timely outreach in advance
of encampment abatements and tow enforcement,
and re-evaluate outreach prioritization (Animal
Care and Services, 2024) – New priority added
⚫ Incorporate all languages spoken by 5 percent or
more of the population into the SJ311 website
and mobile application (Access and Use of
Neighborhood Blight Programs, 2024)
Citywide Security / Risk Mitigation:
⚫ Re-assess procurement policies to align the City’s
risk strategy with timely procurements
(Procurement, 2025)
⚫ Separate critical duties for management of the
central supply of controlled substances (Fire
Inventory Controls Over Controlled Substances,
2025)
⚫ Develop processes to improve preventative
maintenance compliance (Fleet Maintenance and
Operations, 2020) – New priority added
Office of the City Auditor, 5
Online Interactive Dashboards
https://www.sanjoseca.gov/your-government/appointees/city- auditor/audit -recommendations
Office of the City Auditor, 6