Animal Care and Services
2025-2026 Annual Report
October 8, 2026 Neighborhood Services and Education Committee Presented by Monica Wylie, Deputy Director of Animal Care and Services 2 Municipal animal sheltering data is a symptom of larger, systemic issues.
• Economic instability
• Housing insecurity
• Restrictive pet policies
• Access to affordable veterinary care
Municipal Sheltering Landscape
3 Shelter Animals Count 82% Live
Release Rate approximation
CA Municipal Sheltering Landscape
4 ACS Intake Data
• Strategic intake instituted January
2026
• Animals are triaged based on
urgency and needs
• Community safety net resources
offered for animals not coming
into shelter population
ACS Outcome Data
5 6
Medical Services
In addition to spay/neuter surgeries and thousands of exams, the medical team performed 348 non-spay/neuter surgeries including:
o 76 enucleation surgeries (eye removal)
o 17 amputations
o 31 hernia repairs
Spay/Neuter
7,230 spay/neuter surgeries
8% increase over FY24-25
Shelter • 4,740 spay/neuter surgeries for shelter animals Public
• 2,490 public s/n surgeries performed
• 2,000 TNR surgeries
• 490 owned pets
7 Field Services • 2,537 priority 1 calls • 3,834 Priority 2 calls • 5,319 Priority 3 calls • 2,421 cruelty/neglect cases reported 8 Administrative Services
9 *
* Does not include $105,554 licensing revenue from DocuPet which was anticipated for 2025-2026/received later Administrative Services: Licensing
• Docupet transition still
underway
• Other municipalities report
one year to stabilize (public
familiarity timeline)
10 Rescue Partners
11 48 new rescue partners
22.6% increase in pets pulled by rescue/transfer partners (2,710) Monthly rescue partner meetings
Volunteers
• 233 active volunteers (non-foster)
• 37,377 volunteer hours (~18 FTE)
• 1,010 foster volunteers (771 new fosters)
• 22 volunteer trainings
• Monthly volunteer meetings
13 Community Forums
12 • Launched public community forum series in May 2026 • Attendance ranges from 20-50
• July was a webinar format • Topics for the six forums (including the upcoming October 28th forum) include:
o Welcome to Animal Care & Services
o Data
o Intake
o Transition to Parks, Recreation & Neighborhood
Services (PRNS)
o Coexisting with wildlife
o Community Cats 101 (October 2026)
Community Advisory Committee
12 • Purpose: The Community Advisory Committee empowers San Jose residents to partner with Animal Care & Services (ACS) in advancing a humane, safe, and inclusive communitybalancing animal welfare, public safety, and equitable access. • This is a high-level, non-governing advisory body to serve as a community sounding board, provide constructive, solution-oriented input, and strengthen transparency, trust and alignment between ACS and the community it serves. • 7-9 members • Residents of San Jose
• 1 year and 2 year terms (staggered to preserve institutional knowledge) • Application process • Launch goal: January 2027
Community Partners
12 Looking Ahead
1. Extraordinary Care of the Animals
Strategic Intake
Pathway Planning
Expedited Placement
Enrichment
2. Outstanding Care of Each Other
Recurrent Training Calendar
Strategic Onboarding
Succession Planning
Continuing Education
3. Exceptional Community Experience
Expand contract S/N
Accelerate EIH Programming
Strategize Access to Care
Increase Volunteer Participation
Increase Rescue/Transfer Partnerships
Establish Community Advisory Committee
14 4. Meaningful & Accurate Data Reporting
Timely and accurate data entry in
Chameleon
Share Data to National Reporting Platforms
5. Facility and Infrastructure Planning
Continue Noise Mitigation Project
Finish Cat Housing
Flex Space
Animal Care and Services
2025-2026 Annual Report
October 8, 2026 Neighborhood Services and Education Committee Questions?