San Leandro Resident Views of
Community Issues
Key Findings of a Community Survey
Conducted January 25-February 2, 2023
220-6671
2 Dates January 25-February 2, 2023
Survey Type Dual-mode Phone and Online Resident Survey
Research Population San Leandro Residents Ages 18+
Total Interviews 625
Margin of Sampling Error (Full Sample) ±4.0% at the 95% Confidence Level (Half Sample) ±5.7% at the 95% Confidence Level
Contact Methods
Data Collection Modes
(Note: Not All Results Will Sum to 100% Due to Rounding) Survey Methodology
Text
Invitations
Telephone
Calls
Email
Invitations
Telephone
Interviews
Online
Interviews
3 Respondent Demographics
Group %
Male 48%
Female 49%
Ages 18-49 52%
Ages 50+ 45%
Latino 26%
Black 14%
White 19%
API 36%
Homeowners 57%
Renters 35%
• FM3 set demographic quotas for age,
gender, race/ethnicity, geography and level
of education so that respondents would
reflect the community of adults at large.
4 Community Context
5 Q1.
Right
Direction
50%
Wrong
Track
35%
Don't
Know
15%
A plurality of residents feels that things
are headed in the right direction.
Do you feel things in San Leandro are generally going in the right direction, or do you feel that things are pretty seriously off on the wrong track? The most optimistic respondents
include Spanish speakers, residents
under age 30, and those whose
household incomes are between
$60K and $100K.
6 Q2.
13%
50%
31%
7%
Excellent
Good
Just average
Poor
Excellent/
Good
62%
Three in five rate San Leandro
an “excellent” or “good” place to live.
Generally speaking, how would you rate the City of San Leandro as a place to live:
is it an excellent place to live, a good place to live, just average, or a poor place to live? 7 Q3. I am going to mention a list of issues people in San Leandro may be concerned about. Please tell me whether you think it is an extremely serious problem, a very serious problem, a somewhat serious problem, or not too serious a problem. Split Sample 34%
35%
27%
26%
12%
17%
16%
7%
35%
33%
37%
34%
39%
29%
22%
21%
22%
22%
23%
26%
23%
24%
27%
23%
8%
8%
11%
12%
21%
15%
34%
42%
5%
15%
8%
Homelessness
The cost of housing
Potholes and street maintenance
Crime
Blight and illegal dumping
Waste and inefficiency in
City government
Traffic
The condition of local parks
Ext. Ser. Prob. Very Ser. Prob. Smwt. Ser. Prob. Not Too Ser. A Prob. Don't Know Ext./Very Ser. Prob.
69%
68%
64%
60%
51%
46%
38%
28%
Residents see homelessness, housing costs,
potholes and crime as key problems.
8 Q3. I am going to mention a list of issues people in San Leandro may be concerned about. Please tell me whether you think it is an extremely serious problem, a very serious problem, a somewhat serious problem, or not too serious a problem. Split Sample Issue All
Residents
Race/Ethnicity
White
Residents
Latino
Residents
African
American
Residents
Asian/Pacific
Islander
Residents
Homelessness 69% 73% 76% 45% 72%
The cost of housing 68% 65% 79% 75% 59%
Potholes and
street maintenance 64% 53% 71% 42% 73%
Crime 60% 59% 65% 52% 60%
Blight and illegal dumping 51% 49% 54% 42% 55%
Waste and inefficiency
in City government 46% 29% 44% 27% 62%
Traffic 38% 24% 47% 17% 45%
The condition of local parks 28% 15% 38% 21% 32%
Extremely/Very Serious Problem
Housing costs and crime are key concerns
across lines of race and ethnicity.
9 Q3. I am going to mention a list of issues people in San Leandro may be concerned about. Please tell me whether you think it is an extremely serious problem, a very serious problem, a somewhat serious problem, or not too serious a problem. Split Sample Issue All
Residents
Residence
Homeowners Renters
Homelessness 69% 75% 65%
The cost of housing 68% 62% 72%
Potholes and street maintenance 64% 67% 60%
Crime 60% 65% 50%
Blight and illegal dumping 51% 61% 38%
Waste and inefficiency in City government 46% 52% 36%
Traffic 38% 45% 26%
The condition of local parks 28% 37% 15%
Extremely/Very Serious Problem
The cost of housing is viewed as a more-acute
problem among renters than homeowners.
10 Evaluating City Services
11 Q4.
12%
55%
16%
7%
10%
Strongly approve
Somewhat approve
Somewhat disapprove
Strongly disapprove
Don't know
Total
Approve
67%
Total
Disapprove
23%
Two-thirds of residents approve of the City’s work
providing services to people who live here.
Do you approve or disapprove of the overall job being done by San Leandro City government in providing services to the people who live here? Majorities share this
perception across age,
gender, tenure in the city,
race and ethnicity, income
and geography.
12 Ext./Very
Impt.
90%
87%
85%
85%
85%
84%
84%
83%
81%
81%
Q5. Let me ask you about some specific services provided by San Leandro City government. Please tell me how important each service is to making San Leandro a good place to live: extremely important, very important, somewhat important, or not too important. ^Not Part of Split Sample 52%
51%
49%
48%
43%
47%
45%
57%
49%
41%
38%
37%
36%
37%
41%
37%
39%
26%
32%
40%
9%
10%
10%
12%
12%
11%
11%
12%
12%
16%
6%
Providing fire protection
Keeping storm drains and sewers in
good repair
^Operating in a way that is open
and accountable to the public
Paving and repairing
streets and roads
Providing garbage and
recycling services
Partnering with local schools to
support youth in the community
Managing the City budget
Addressing homeless encampments
^Providing police patrols
Keeping sidewalks in good repair
Ext. Impt. Very Impt. Smwt. Impt. Not Too Impt. No Opin./Don't Know Residents especially value fire protection,
infrastructure maintenance, and transparency.
Importance of City Services
13 Ext./Very
Impt.
79%
77%
77%
76%
76%
76%
75%
74%
73%
Q5. Let me ask you about some specific services provided by San Leandro City government. Please tell me how important each service is to making San Leandro a good place to live: extremely important, very important, somewhat important, or not too important. Split Sample 32%
36%
34%
41%
37%
33%
34%
39%
32%
46%
41%
43%
34%
39%
43%
41%
36%
41%
17%
15%
17%
21%
15%
19%
21%
18%
21%
5%
6%
5%
Maintaining public parks in good
physical condition
Retaining existing companies and
businesses in the City
Providing safety net services
Providing library services
Managing growth and development
Providing services to people who
are homeless
Keeping street trees healthy
Ext. Impt. Very Impt. Smwt. Impt. Not Too Impt. No Opin./Don't Know Broad shares also value parks, business services,
libraries, and services for people who are homeless.
Assisting new businesses in obtaining
required permits or licenses
Enforcing traffic laws to protect
the safety of drivers, bikers,
and pedestrians
14 Ext./Very
Impt.
73%
72%
70%
64%
63%
61%
59%
57%
57%
51%
Q5. Let me ask you about some specific services provided by San Leandro City government. Please tell me how important each service is to making San Leandro a good place to live: extremely important, very important, somewhat important, or not too important. Split Sample 30%
33%
29%
25%
29%
27%
21%
29%
28%
15%
43%
39%
41%
39%
35%
34%
38%
29%
29%
36%
19%
24%
21%
23%
26%
22%
23%
25%
27%
28%
6%
8%
8%
9%
15%
15%
12%
13%
20%
5%
6%
Providing recreation opportunities
and programs
Providing programs to help seniors
remain healthy and active
Recruiting companies and
businesses to the City
Supporting the Boys and Girls Club
Providing adequate parking
Removing graffiti from buildings
Preventing eviction of local renters
Addressing climate change
Providing bicycle lanes and paths
Ext. Impt. Very Impt. Smwt. Impt. Not Too Impt. No Opin./Don't Know They are relatively less likely to prioritize addressing climate change and providing bike lanes.
Hosting community events such as
the Cherry Festival, Pumpkin Splash,
Cinco de Mayo and Pooch Pool Party
15 Q6. I am going to read you the same list of services provided by San Leandro City government. This time please tell me how satisfied you are with the job being done by San Leandro in providing that service: very satisfied, somewhat satisfied, somewhat dissatisfied, or very dissatisfied. Split Sample 34%
37%
34%
23%
28%
20%
17%
18%
18%
15%
45%
42%
44%
50%
42%
49%
46%
42%
41%
43%
12%
12%
7%
11%
8%
12%
16%
14%
11%
7%
5%
15%
12%
15%
18%
23%
13%
19%
6%
5%
6%
8%
8%
14%
12%
9%
Providing garbage and recycling services
Providing fire protection
Providing library services
Maintaining public parks in good
physical condition
Keeping street trees healthy
Keeping storm drains and sewers in
good repair
Keeping sidewalks in good repair
Providing bicycle lanes and paths
Providing recreation opportunities
and programs
Very Sat. Smwt. Sat. No Opin./Don't Know Smwt. Dissat. Very Dissat. Total Sat.
Total
Dissat.
80% 16%
78% 10%
78% 10%
72% 21%
70% 19%
70% 22%
63% 25%
60% 36%
58% 26%
58% 28%
Satisfaction levels are highest with garbage,
recycling, fire and library services.
Hosting community events such as
the Cherry Festival, Pumpkin Splash,
Cinco de Mayo and Pooch Pool Party
Satisfaction with City Services
16 Q6. I am going to read you the same list of services provided by San Leandro City government. This time please tell me how satisfied you are with the job being done by San Leandro in providing that service: very satisfied, somewhat satisfied, somewhat dissatisfied, or very dissatisfied. ^Not Part of Split Sample 15%
19%
17%
20%
10%
16%
17%
17%
16%
14%
43%
38%
39%
34%
45%
38%
36%
36%
36%
39%
10%
31%
7%
23%
21%
16%
19%
11%
28%
15%
19%
7%
19%
15%
15%
19%
20%
21%
15%
21%
12%
6%
18%
7%
9%
10%
9%
15%
5%
11%
Providing adequate parking
Supporting the Boys and Girls Club
^Providing police patrols
Providing programs to help seniors
remain healthy and active
Retaining existing companies and
businesses in the City
Removing graffiti from buildings
^Operating in a way that is open and
accountable to the public
Partnering with local schools to support
youth in the community
Managing growth and development
Very Sat. Smwt. Sat. No Opin./Don't Know Smwt. Dissat. Very Dissat. Total Sat.
Total
Dissat.
58% 32%
57% 12%
56% 37%
55% 22%
55% 24%
54% 30%
52% 29%
52% 36%
52% 20%
52% 32%
Majorities are also satisfied with parking, police
patrols, senior services, and more.
Enforcing traffic laws to protect the
safety of drivers, bikers, and pedestrians
17 Q6. I am going to read you the same list of services provided by San Leandro City government. This time please tell me how satisfied you are with the job being done by San Leandro in providing that service: very satisfied, somewhat satisfied, somewhat dissatisfied, or very dissatisfied. Split Sample 14%
15%
13%
11%
14%
12%
14%
11%
12%
35%
33%
33%
34%
31%
29%
26%
29%
24%
24%
25%
34%
30%
37%
11%
38%
19%
24%
18%
18%
14%
17%
15%
22%
13%
19%
24%
10%
11%
6%
8%
7%
26%
8%
25%
Paving and repairing streets and roads
Recruiting companies and businesses
to the City
Managing the City budget
Addressing climate change
Providing safety net services
Assisting new businesses in obtaining
required permits or licenses
Addressing homeless encampments
Preventing eviction of local renters
Providing services to people who
are homeless
Very Sat. Smwt. Sat. No Opin./Don't Know Smwt. Dissat. Very Dissat. Total Sat.
Total
Dissat.
49% 49%
48% 28%
46% 29%
46% 20%
45% 25%
41% 22%
40% 49%
40% 22%
37% 44%
Street and road repair gets mixed reviews, and a plurality is dissatisfied with addressing homelessness.
18 It can be informative to compare
importance and satisfaction ratings
to see if there are any relative
mismatches between importance
and satisfaction.
19 Generally, residents are most satisfied with the
services they rate the highest priorities.
Q5. Let me ask you about some specific services provided by San Leandro City government. Please tell me how important each service is to making San Leandro a good place to live: extremely important, very important, somewhat important, or not too important. ^Not Part of Split Sample Q6. I am going to read you the same list of services provided by San Leandro City government. This time please tell me how satisfied you are with the job being done by San Leandro in providing that service: very satisfied, somewhat satisfied, somewhat dissatisfied, or very dissatisfied. ^Not Part of Split Sample 50%
55%
60%
65%
70%
75%
80%
85%
90%
95%
100%
30% 40% 50% 60% 70% 80% 90% 100%
Extremely/Very Important
Total Satisfied
Highly Valued, Most Satisfied
Less Valued, Less Satisfied Less Valued, Highly Satisfied Highly Valued, Less Satisfied
Homeless
encampments
Sewers/storm drains
Fire protection
Garbage/recycling
Festivals
Accountability,
Partner with schools
Eviction
prevention
Budget
Permits Safety net
Homeless services
Streets/roads
Climate
Bike lanes
Graffiti removal
Parking, Boys and Girls Club
Business recruitment
Library
Parks
Street trees
Sidewalks
Police
Retaining businesses
Recreation
Senior programs
Traffic,
Growth
20 Community Safety
21 Ext./Very
Impt.
92%
89%
86%
86%
85%
85%
81%
77%
76%
70%
Q7. Split Sample
63%
55%
53%
48%
53%
46%
48%
36%
38%
39%
30%
34%
33%
38%
32%
40%
33%
41%
38%
31%
6%
9%
10%
10%
11%
8%
14%
19%
16%
21%
5%
8%
Low levels of violent crime
Low levels of property crime
Preventing hate crimes
Access to services for people who are
mentally ill
Preventing the victimization of seniors
Low levels of domestic violence
Few traffic crashes
A lack of blight, graffiti, and illegal dumping
Low levels of drug use
Ext. Impt. Very Impt. Smwt. Impt. Not at All Impt. Don't Know Low levels of crime and services for people
experiencing mentally illness are especially valued
aspects of community safety.
Adequate services for people who are
unhoused and for homelessness prevention
I am going to read you a list of aspects of life that can contribute to a sense of community safety.
Please tell me how important each one is to your personal sense of community safety:
22 Q8.
27%
35%
24%
21%
24%
21%
13%
47%
32%
41%
42%
37%
40%
30%
11%
24%
20%
15%
24%
15%
41%
13%
11%
16%
10%
17%
11%
6%
5%
8%
5%
In your neighborhood
Interacting with San Leandro police
Driving in San Leandro
Walking in San Leandro
In the park closest to your home
Shopping in San Leandro
Bicycling in San Leandro
Very Safe Smwt. Safe Neither Safe/Unsafe/Don't Know/No Opin. Smwt. Unsafe Very Unsafe Total Safe
Total
Unsafe
74% 15%
68% 7%
65% 14%
63% 22%
62% 14%
60% 25%
43% 16%
Most residents feel safe in their neighborhood,
driving, walking and interacting with police.
Can you tell me how safe you feel __________?
23 Revenue Options
24 Q9 Split A & Split B.
22%
41%
13%
8%
15%
Great need
Some need
A little need
No real need
Don’t know
Essential Services City infrastructure
Great/
Some Need
63%
A Little/
No Real Need
21%
27%
39%
14%
6%
15%
Great/
Some Need
65%
A Little/
No Real Need
20%
Broad majorities see at least “some need” for
additional funding for services and infrastructure.
Would you say that to (HALF SAMPLE: maintain essential services) (HALF SAMPLE: maintain City infrastructure), the City of San Leandro has a great need for additional funding, some need, a little need, or no real need for additional funding?
25 Q10.
57%
15%
27%
Maintaining and renovating
existing facilities
Adding new facilities
Both/Neither
By a 42-point margin, residents prioritize maintaining
existing facilities over adding new ones.
If you were to support a modest tax increase to fund City priorities, which of the following would be the more important use of revenue? Pluralities across all major
demographic and
geographic groups prefer
maintaining facilities over
adding them.
26 Conclusions
27 Conclusions
• A plurality of San Leandro residents feels things are headed in the right direction compared with about one-third saying things are on the wrong track – which compares favorably to many nearby cities where residents are more pessimistic. • Key challenges residents see include homelessness, housing costs, crime, and potholes. • At the same time, three in five rate the quality of life in San Leandro as “excellent” or “good.” • Two-thirds approve of the job the City does providing services. • The services residents value most include fire protection, open and accountable operation of City government, budget management, garbage and recycling services, police patrols, infrastructure (such as storm drains, sewers, roads, and sidewalks) and addressing homeless encampments.
• Fire protection, parks and libraries, and garbage and recycling services are services residents both value and are highly satisfied with. Infrastructure and addressing homeless encampments are ones they value but are less satisfied with. • Residents largely feel safe in San Leandro, particularly in their own neighborhoods. • When it comes making the community safer, residents prioritize a wide variety of outcomes – including low levels of violent and property crime and services for people who are mentally ill.
• Generally, about two-thirds see a need for additional funding, and most prefer maintaining existing facilities rather than adding new ones.
For more information,
contact:
Dave Metz
[email protected]
Miranda Everitt
[email protected]
1999 Harrison St., Suite 2020
Oakland, CA 94612
Phone (510) 451-9521
Fax (510) 451-0384