Performance Measures
2023‐24 First Quarter Report
July 1, 2023 – September 30, 2023
City Manager’s Office
Performance
Measure
2023‐24
Performance
Target
Quarter
Actual
Quarter Performance Detail
Percent of City Council
priority Workplan
commitments
completed on Ɵme.
80% 15% 1st Quarter percentage represents the holisƟc
progress on all items idenƟfied in the City Council
Priority Workplan.
PosiƟve percentage
increase in
Community
SaƟsfacƟon Survey
5% n/a Last survey conducted January‐February 2023. Plan to re‐launch survey in January 2025.
Overall City employee
engagement increase.
5%
(Biennial
Target)
n/a The survey will be conducted in 2025.
Number of trees
planted.
600 634 The 2023‐24 target has been surpassed in the 1st Quarter. Expanded effort related to Cal Fire grant
work.
LegislaƟve
Performance
Measure
2023‐24
Performance
Target
Quarter
Actual
Quarter Performance Detail
The percentage of
Ɵme City Council
meeƟng minutes are
docketed for approval
within 3 weeks of
meeƟng date.
85% 100% Minutes for each of the 4 meeƟngs in the 1st
Quarter docketed for approval within 3 weeks.
The percentage of
Ɵme docket
informaƟon is
uploaded on
Wednesday by 2:00
p.m. the week prior to
the City Council
meeƟng.
100% 88% A total of 8 meeƟngs held during the 1st Quarter.
The percentage of
updates to status
changes to boards and
commissions are made
and posted within 48
hours of noƟficaƟon.
100% 100% One appointment to boards and commissions during the 1st Quarter.
Number of City
Council and policy
commiƩee meeƟngs
aƩended by City
AƩorney.
160 14 The City AƩorney aƩended all 14 City Council and policy commiƩee meeƟng held during the 1st
Quarter.
Community Development
Performance
Measure
2023‐24
Performance
Target
Quarter
Actual
Quarter Performance Detail
Complete Building
Division Plan Checks
within 10 days.
75% 79% Building staff reviewed 112 of the 142 total permits within 10‐days during the 1st Quarter.
Community
PreservaƟon cases
closed without
issuance of citaƟons.
75% 92% 92 of the 97 total cases closed during the 1st Quarter were resolved with no issuance of citaƟons.
Process planning
applicaƟons within 3
or fewer recycles.
80% 92% 11 of the 12 applicaƟons planning staff took final acƟon on during the 1st Quarter were completed
using three or fewer review cycles.
Engineering & TransportaƟon
Performance
Measure
2023‐24
Performance
Target
Quarter
Actual
Quarter Performance Detail
Inspect 311 Sidewalk
Repair requests within
8 weeks of
submission.
90% 79% 23 of 29 requests for sidewalk repairs were
submiƩed in the 1st Quarter were completed within
8‐weeks.
Review and comment
on Encroachment
Permits within 6
weeks of applicaƟon.
70% 93% 221 of 238 encroachment permits that were
processed during the 1st Quarter were reviewed
with comments within 6‐weeks.
Review and comment
on Planning
ApplicaƟons, Building
Permits, and Grading
Permit applicaƟons
within 4 weeks of
submiƩal.
80% 91% A total of 12 planning applicaƟons, 7 building
permits, and 3 grading permits were processed in
the 1st Quarter. 91% were reviewed with comments
within 4 weeks. A total of 20 (91%) of the 22
applicaƟons/permits were issued within 4 weeks.
Finance
Performance
Measure
2023‐24
Performance
Target
Quarter
Actual
Quarter Performance Detail
Investments meet
safety, liquidity, and
reasonable return
requirements.
$198M total
cash and
investments,
95% pooled
investments,
and 1.5
purchase yield
rate on
return.
$212M total
cash and
investments,
87% pooled
investments,
and 3.1
purchase
yield rate on
return.
Total cash and investments at $212,000,000 at end
of 1st Quarter, $31,000,000 less than total on June
30, 2023. Total porƞolio as of 1st Quarter of 2022‐
23 at $198,000,000. FluctuaƟons based on cash
flows for tax revenue and other revenues during
the first quarter.
Meet ACFR
submission deadline
with no findings by
independent auditors.
Submit ACFR
with no audit
findings.
n/a Finance staff conƟnued assisƟng auditors with
audit process during the 1st Quarter.
The percentage of
business licenses
issued within 14 days.
98% 96% Of the 200 new business license applicaƟons
submiƩed during the 1st Quarter, 191 business
licenses were issued in less than 14 days.
Human Resources
Performance
Measure
2023‐24
Performance
Target
Quarter
Actual
Quarter Performance Detail
Perform a
comprehensive
classificaƟon study of
over 125 posiƟons.
125 31 The study is 25% completed at the end of the 1st Quarter. PosiƟon descripƟon quesƟonnaires were
collected from 170 employees and 180 employees
and supervisors were interviewed.
Increase parƟcipaƟon
in the annual
Employee Survey
measuring
engagement and
saƟsfacƟon.
85%
(Biennial
Target)
n/a The survey will be conducted in 2025. An employee
Culture Team was created to focus on improving
employee recogniƟon in the 1st Quarter.
Decrease City
employee vacancy rate
under.
Under
11%
22% The City employee vacancy rate decreased from 26%
to 22% at the end of the 1st Quarter. The high rate is primarily due to an addiƟon 32 FTE posiƟons in the
2023‐24 budget.
Human Services
Performance
Measure
2023‐24
Performance
Target
Quarter
Actual
Quarter Performance Detail
Operate
Cooling/Warming
Center supporƟng
needs of people when
temperatures reach
levels becoming
health and safety
hazard for the
unhoused.
25 people per
day
n/a The iniƟal opening of the Cooling Center was
triggered beginning in the 2nd Quarter. The Cooling
Center did not open during the 1st Quarter since the
heat index and the AQI triggers were not exceeded.
The scheduled operaƟon of the Warming Center is
between November‐April.
Provide emergency
services assisƟng
those at risk or already
experiencing
homelessness and
seeking reintegraƟon
in the community.
95/year 141 A total of 141 people (no duplicated services) at risk or experiencing homelessness received emergency
services during the 1st Quarter. An addiƟonal 187
visits were duplicated clients.
Provide mobile
outreach and case
management services
to individuals and
families at risk or
already experiencing
homelessness.
30/week 63/week A total of 231 people (no duplicated services) received mobile outreach or case management
during the 1st Quarter.
InformaƟon Technology
Performance
Measure
2023‐24
Performance
Target
Quarter
Actual
Quarter Performance Detail
Overall customer
saƟsfacƟon in incident
response.
95% 92% IT uses transacƟonal surveys to assess customer saƟsfacƟon levels. The performance target and
quarter‐actual represent the percentage of saƟsfied
customers based on survey results.
Overall customer
saƟsfacƟon on service
request fulfillment.
80% 92% This Performance Measure focuses on requests for services. The performance target and quarter actual
represent the percentage of saƟsfied customers
based on survey results.
Percent of soŌware
applicaƟons supported
Citywide.
90% 25% IT tradiƟonally provided minimal break/fix support to the 150 business applicaƟons in the City. The
Department is currently forming a new support
team and targeƟng full support for 90% of Citywide
applicaƟons.
Library
Performance
Measure
2023‐24
Performance
Target
Quarter
Actual
Quarter Performance Detail
Increase Library card
holders from 29% to
31% of City
populaƟon.
31% 31.5% A total of 26,900 cardholders were in place at the end of the 1st Quarter. Average cardholders to
populaƟon over the past five years at 29%
Increase Library visits
to 244,000.
244,000 75,194 The target for Library visits is 4% higher than projected for 2022‐23. Library visits equated to 31%
of performance target in the 1st Quarter and 23%
higher than the 1st Quarter esƟmate.
Increase total
circulaƟon of physical
and electronic items
by 10%.
365,700 109,700 Physical and electronic circulaƟon equated to 30% of performance target in the 1st Quarter and 15%
higher than the 1st Quarter esƟmate.
Increase program to
aƩendance raƟo by
5%.
56% 62% The Program to AƩendance RaƟo measures the
tracƟon the programming receives from the public.
It considers program aƩendance and the number of
programs offered. Program aƩendance totaled
8,200 in the 1st Quarter. A total of 131 programs
were held with an average of 63 aƩendees.
Programming efforts are outperforming 1st Quarter
esƟmates by 6%.
Police Department
Performance
Measure
2023‐24
Performance
Target
Quarter
Actual
Quarter Performance Detail
Decrease overall
number of SLPD sworn
vacancies by 25% by
June 2025.
25% 27% The Police sworn personnel vacancy rate decreased from 28% to 27% at the end of the 1st Quarter.
Reduce property
crimes by 5% in 2024.
4,185 1,301 Reported property crimes for the first quarter projects to be 6% worse than the performance
target. A 5% reducƟon in Property Crimes drops the
annual count from 4,400 to 4,185 in 2023‐24.
Implement
CordicoShield by
January 2024.
Implement
1/1/2024
7/16/23 The CordicoShield wellness resource for Police
personnel was implemented on July 16, 2023.
RecreaƟon and Parks
Performance
Measure
2023‐24
Performance
Target
Quarter
Actual
Quarter Performance Detail
Increase the number
of program
enrollments from
16,800 to 26,000.
26,000 9,300 ParƟcipant data may be duplicated if enrolled in more than one program. Programs enrollments
equated to 32% of performance target in the 1st
Quarter
Increase the number
of facility rental hours
from 21,400 to
27,400.
27,400 7,900 Facility rentals include community centers, picnic areas, fields, and pools. Rental hours at 29% of
target in the 1st Quarter.
Increase the number
of programs offered
from 1,100 to 1,200.
1,200 379 Programs offered equated to 32% of performance target in the 1st Quarter.
Public Works
Performance
Measure
2023‐24
Performance
Target
Quarter
Actual
Quarter Performance Detail
Respond to reported
graffiƟ incidents
within 5 calendar
days.
80% 72% A total of 13 of the 18 incidents responded to within 5 days.
Respond to reported
illegal dumping
incidents within 7
calendar days.
75% 99% A total of 292 of the reported 295 incidents
responded to within 7 days.
Inspect/clean storm
inlets annually.
80% 100% PW inspected 100% of inlets, WPCP personnel
cleaned all requiring aƩenƟon.