FY 2023-24 First Quarter
Financial and
Performance Measures
Report
Finance Committee
January 31, 2024
Financial Report
General Fund Revenue in Dollars
$-
$10,000
$20,000
$30,000
$40,000
$50,000
$60,000
Sales Tax Property Tax Property Transfer
Tax
Utility Users Tax Franchise Fees Business License
Tax
Other Revenue
$ in 000s
Actual Budget
General Fund Revenue in Percentage
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Sales Tax Property Tax Property Transfer Tax Utility Users Tax Franchise Fees Business License Tax Other Revenue Actual Budget
General Fund Expenditures
• $24.2 M expended
• $104.0 M remaining budget
• $150.4 M total budget
• $15% expended vs. 25% of year
completed
$23,191
15%
$127,200
85%
Expended Remaining Budget
Enterprise, Internal Service, and Parking
Funds
• Approximately 34% of total budget
• Activity is all within expected range for first quarter $3,170
7%
$44,683
93%
Revenue
Year To Date Actual Remaining Budget
$9,590
13%
$66,710
87%
Expenditures
Year To Date Actual Remaining Budget
Performance Metrics Report
City Manager’s Office
Performance Measure 2023-24
Performance
Target
Quarter
Actual
Quarter Performance Detail
Percent of City Council priority Workplan
commitments completed on time.
80% 15% 1st Quarter percentage represents the holistic progress on all items identified in the City Council Priority Workplan.
Positive percentage increase in
Community Satisfaction Survey
5% n/a Last survey conducted January-February 2023. Plan to re-launch survey in January 2025.
Overall City employee engagement
increase.
5%
(Biennial
Target)
n/a The survey will be conducted in 2025.
Number of trees planted. 600 634 The 2023-24 target has been surpassed in the 1st Quarter. Expanded effort related to Cal Fire grant work.
Legislative
Performance Measure 2023-24
Performance
Target
Quarter
Actual
Quarter Performance Detail
The percentage of time City Council meeting
minutes are docketed for approval within 3
weeks of meeting date.
85% 100% Minutes for each of the 4 meetings in the 1st Quarter docketed for approval within 3 weeks.
The percentage of time docket information is
uploaded on Wednesday by 2:00 p.m. the
week prior to the City Council meeting.
100% 88% A total of 8 meetings held during the 1st Quarter.
The percentage of updates to status changes
to boards and commissions are made and
posted within 48 hours of notification.
100% 100% One appointment to boards and commissions during the 1st Quarter.
Number of City Council and policy
committee meetings attended by City
Attorney.
160 14 The City Attorney attended all 14 City Council and policy committee meeting held during the 1st Quarter.
Community Development
Performance Measure 2023-24
Performance
Target
Quarter
Actual
Quarter Performance Detail
Complete Building Division Plan Checks
within 10 days.
75% 79% Building staff reviewed 112 of the 142 total permits within 10-days during the 1st Quarter.
Community Preservation cases closed
without issuance of citations.
75% 92% 92 of the 97 total cases closed during the 1st Quarter were resolved with no issuance of citations.
Process planning applications within 3 or
fewer recycles.
80% 92% 11 of the 12 applications planning staff took final action on during the 1st Quarter were completed using three or fewer review cycles.
Engineering & Transportation
Performance Measure 2023-24
Performance
Target
Quarter
Actual
Quarter Performance Detail
Inspect 311 Sidewalk Repair requests
within 8 weeks of submission.
90% 79% 23 of 29 requests for sidewalk repairs were submitted in the 1st Quarter. were completed within 8-weeks.
Review and comment on Encroachment
Permits within 6 weeks of application.
70% 93% 221 of 238 encroachment permits processed during the 1st Quarter were reviewed with comments within 6-weeks.
Review and comment on Planning
Applications, Building Permits, and
Grading Permit applications within 4 weeks
of submittal.
80% 91% A total of 12 planning applications, 7 building permits, and 3 grading permits were processed in the 1st Quarter. 91% were reviewed with comments within 4 weeks. A total of 20 (91%) of the 22
applications/permits were issued within 4 weeks.
Finance
Performance Measure 2023-24
Performance
Target
Quarter
Actual
Quarter Performance Detail
Investments meet safety, liquidity,
and reasonable return requirements.
$198M total
cash and
investments and
1.5 purchase
yield rate on
return.
$212M total
cash and
investments
and 3.1
purchase yield
rate on return.
Total cash and investments at $212,000,000 at end of 1st Quarter, $31,000,000 less than total on June 30, 2023. Total portfolio as of 1st Quarter of 2022-23 at $198,000,000. Fluctuations based on cash flows for tax revenue and other revenues during the first quarter.
Meet ACFR submission deadline with
no findings by independent auditors.
Submit ACFR
with no audit
findings.
n/a Finance staff continued assisting auditors with audit process during the 1st Quarter.
The percentage of business licenses
issued within 14 days.
98% 96% Of the 200 new business license applications submitted during the 1st Quarter, 191 business licenses were issued in less than 14 days.
Human Resources
Performance Measure 2023-24
Performance
Target
Quarter
Actual
Quarter Performance Detail
Perform a comprehensive classification
study of over 125 positions.
125 31 The study is 25% completed at the end of the 1st Quarter. Position description questionnaires were collected from 170 employees and 180 employees and supervisors were interviewed.
Increase participation in the annual
Employee Survey measuring engagement
and satisfaction.
85%
(Biennial Target)
n/a The survey will be conducted in 2025. An employee Culture Team was created to focus on improving employee recognition in the 1st Quarter.
Decrease City employee vacancy rate
under 11%.
Under
11%
22% The City employee vacancy rate decreased from 26% to 22% at the end of the 1st Quarter. The high rate is primarily due to an addition 32 FTE positions in the 2023-24 budget.
Human Services
Performance Measure 2023-24
Performance
Target
Quarter
Actual
Quarter Performance Detail
Operate Cooling/Warming Center
supporting needs of people when
temperatures reach levels becoming
health and safety hazard for the unhoused.
25 people per
day
n/a The initial opening of the Cooling Center was triggered beginning in the 2nd Quarter. The Cooling Center did not open during the 1st Quarter since the heat index and the AQI triggers were not exceeded. The scheduled operation of the Warming Center is between November-April.
Provide emergency services assisting those
at risk or already experiencing
homelessness and seeking reintegration in
the community.
95/year 141 A total of 141 people (no duplicated services) at risk or experiencing homelessness received emergency services during the 1st Quarter. An additional 187 visits were duplicated clients.
Provide mobile outreach and case
management services to individuals and
families at risk or already experiencing
homelessness.
30/week 63/week A total of 231 people (no duplicated services) received mobile outreach or case management during the 1st Quarter.
Information Technology
Performance Measure 2023-24
Performance
Target
Quarter
Actual
Quarter Performance Detail
Overall customer satisfaction in incident
response.
95% 92% IT uses transactional surveys to assess customer satisfaction levels. The performance target and quarter-actual represent the percentage of satisfied customers based on survey results.
Overall customer satisfaction on service
request fulfillment.
80% 92% This Performance Measure focuses on requests for services. The performance target and quarter actual represent the percentage of satisfied customers based on survey results.
Percent of software applications supported
Citywide.
90% 25% IT traditionally provided minimal break/fix support to the 150 business applications in the City. The Department is currently forming a new support team and targeting full support for 90% of Citywide applications.
Library
Performance Measure 2023-24
Performance
Target
Quarter
Actual
Quarter Performance Detail
Increase Library card holders from 29% to
31% of City population.
31% 31.5% A total of 26,900 cardholders were in place at the end of the 1st Quarter.
Average cardholders to population over the past five years at 29% Increase Library visits to 244,000. 244,000 75,194 The target for Library visits is 4% higher than projected for 2022-23.
Library visits equated to 31% of performance target in the 1st Quarter and 23% higher than the 1st Quarter estimate.
Increase total circulation of physical and
electronic items by 10%.
365,700 109,700 Physical and electronic circulation equated to 30% of performance target in the 1st Quarter and 15% higher than the 1st Quarter estimate.
Increase program to attendance ratio by 5%. 56% 62% The Program to Attendance Ratio measures the traction the programming receives from the public. It considers program attendance and the number of programs offered. Program attendance totaled 8,200 in the 1st Quarter. A total of 131 programs were held with an average of 63 attendees. Programming efforts are outperforming 1st Quarter estimates by 6%.
Police Department
Performance Measure 2023-24
Performance
Target
Quarter
Actual
Quarter Performance Detail
Decrease overall number of SLPD sworn
vacancies by 25% by June 2025.
25% 27% The Police sworn personnel vacancy rate decreased from 28% to 27% at the end of the 1st Quarter.
Reduce property crimes by 5% in 2024. 4,185 1,301 Reported property crimes for the first quarter projects to be 6% worse than the performance target. A 5% reduction in Property Crimes drops the annual count from 4,400 to 4,185 in 2023-24.
Implement CordicoShield by January 2024. Implement
1/1/2024
7/16/2023 The CordicoShield wellness resource for Police personnel was implemented on July 16, 2023.
Recreation and Parks
Performance Measure 2023-24
Performance
Target
Quarter
Actual
Quarter Performance Detail
Increase the number of program
enrollments from 16,800 to 26,000.
26,000 9,300 Participant data may be duplicated if enrolled in more than one program.
Programs enrollments equated to 32% of performance target in the 1st Quarter
Increase the number of facility rental hours
from 21,400 to 27,400.
27,400 7,900 Facility rentals include community centers, picnic areas, fields, and pools. Rental hours at 29% of target in the 1st Quarter.
Increase the number of programs offered
from 1,100 to 1,200.
1,200 379 Programs offered equated to 32% of performance target in the 1st Quarter.
Public Works
Performance Measure 2023-24
Performance
Target
Quarter
Actual
Quarter Performance Detail
Respond to reported graffiti incidents
within 5 calendar days.
80% 72% A total of 13 of the 18 incidents responded to within 5 days.
Respond to reported illegal dumping
incidents within 7 calendar days.
75% 99% A total of 292 of the reported 295 incidents responded to within 7 days.
Inspect/clean storm inlets annually. 80% 100% PW inspected 100% of inlets, WPCP personnel cleaned all requiring attention.
Questions & Comments