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1 City of San Leandro Safety Program - Greenhouse Marketplace Safety Ambassador Program Proposal • May 2024
PROPOSED SERVICES MODEL
We are pleased to provide the following summary of services, which will outline the scope, frequencies and cost associated with creating a highly visible Safety Ambassador program for the businesses at and around the Greenhouse Marketplace located at 699 Lewelling Blvd. Based on our understanding of the interest in enhancing the pedestrian and tenant experience through implementing Ambassador Services, we believe the following to be program objectives:
To create a visible presence within the location by providing assistance to visitors, tenants, businesses and the general population; which may come in the form of directions, information, public safety escorts or just a reassuring uniformed presence on the property, 7 days per week.
Assist with livability Issues within the Greenhouse Marketplace by building relationships with vulnerable population groups and connecting them with available social services.
Assist Greenhouse Marketplace businesses in addressing happenings on the property that disrupt business.
Develop and introduce additional areas of opportunity to enhance conditions.
Provide meaningful benchmarking and information on service delivery through statistical data analysis utilizing our Smart System.
Assist with minor cleaning tasks to enhance the shopping experience for the customers. This will include anything that can be easily removed without the use of specialized cleaning equipment and that can be disposed of in any public litter receptacle.
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2 City of San Leandro Safety Program - Greenhouse Marketplace Safety Ambassador Program Proposal • May 2024
SERVICES AND DEPLOYMENT
We offer the following recommended services and deployment based on our observations and knowledge of the proposed service area combined with our experience in providing services in similar types of environments across the country.
SERVICES RECOMMENDED: CLEANING
Based on our observations of the overall appearance of the proposed service area we’d recommend providing the following ancillary cleaning services and frequencies:
Task Details
Recommended
Service Frequencies
Litter Removal
While making rounds throughout the Greenhouse
Marketplace, the Ambassadors would be responsible for
low-level litter removal that will enhance the shopping experience for customers. This will include anything that can be easily removed without the use of specialized
cleaning equipment and that can be disposed of in any
public litter receptacle.
Completed on a daily basis as
needed
SERVICES RECOMMENDED: SAFETY, HOSPITALITY & OUTREACH
An important aspect of how someone feels about a place relates to their sense of personal safety and the overall sense of order in an area. Much of what the Greenhouse Marketplace Safety Program does is not only deter and address unwanted activity, but creates a significant amount of public engagement. This friendly engagement provides a reassuring presence and a sense of place. To do this those assigned to the team function would do the following:
Task Details
Recommended
Service Frequencies
Hospitality and
Continual Public
Engagement
The Greenhouse Marketplace Safety Team will be a highly visible presence continually circulating through the service district in a patrol vehicle or on foot
The Team will proactively and continually engage the
public with a friendly greeting and be very responsive to Ongoing during the specified
schedule
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3 City of San Leandro Safety Program - Greenhouse Marketplace Safety Ambassador Program Proposal • May 2024
Task Details
Recommended
Service Frequencies
opportunities to provide directions, recommendations, or assistance
Business
Contacts
The Greenhouse Marketplace Safety Team will regularly
visit ground level businesses to discuss relevant
information and events. Details of business contacts will be provided through the SMART System.
At least six business checks
per shift, per team member
will be performed.
Observing and
Reporting
Continually circulate through the property on foot to
provide high visibility and to address and/or report any activities that are deemed to be out of the ordinary.
Report crimes or disturbances to the San Leandro Police Department for response through dispatch
Assist police by being “witness complainants”
Those people in violation of any pertinent ordinances or unacceptable street level behavior will be engaged. If after education, the person does not act in accordance with
ordinance in question, the Ambassador will either
document the situation in the SMART System or notify
social services or police, depending on the severity.
Ongoing during the specified
schedule with adjustments
made based on events,
happenings and needs.
Outreach
All Ambassadors will be trained on the resources available to the San Leandro street population and how to attain
those services
Identify street dependent individuals in the district and build relationships with them to better serve as a resource.
Any persons who are interested in services or who appear to be new in the service area will be referred to existing services specializing in assisting homeless individuals.
Provide basic support those in need to assist in navigating the various social services and aid in meeting the
requirements to receive help.
Ongoing through the course
of the Greenhouse
Marketplace Safety shift
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4 City of San Leandro Safety Program - Greenhouse Marketplace Safety Ambassador Program Proposal • May 2024
Task Details
Recommended
Service Frequencies
Reporting
The Greenhouse Marketplace Safety Team members will
document their daily activities and observations through the following report types which will be summarized by
management staff to capture overall program
accomplishments:
Daily Stat Entries - tasks to substantiate activity.
The SMART System will capture when and where
activities are taking place in order to best deploy
resources.
Property Condition Reports - Ambassadors will
help support a well maintained environment by
reporting any maintenance issues in the public
right of way to include things such as burned out
lights or damaged public infrastructure, such as
benches and trash cans.
Persons of Interest – interactions with highly
visible individuals who are in need, at risk,
vulnerable or frequently disruptive will be logged
and shared with 3rd part constituents who can
further assist.
Incident Reports - Incident Reports to document
activities deemed to be out of the ordinary
As necessary
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5 City of San Leandro Safety Program - Greenhouse Marketplace Safety Ambassador Program Proposal • May 2024
DEPLOYMENT SCHEDULE & ZONES
Based on our understanding of the desired outcomes of the program we’re recommending a year-round, 7 day per week staffing model that will focus on the afternoon and evening hours. The proposed service areas and initial schedule are included below for your consideration:
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6 City of San Leandro Safety Program - Greenhouse Marketplace Safety Ambassador Program Proposal • May 2024
The above schedule table is an initial starting point for weekly deployment based on our experience. Weekly staff deployment is a fluid concept with the ongoing goal of matching resources to demands, often which will change over time or even change from week to week based on events and happening. Our local manager is trained to continually work with you to adjust staffing and deployment to match needs.
PROGRAM COSTS
We understand the importance of maximizing the
outcomes of your investment into your operating
budget. Taking that in consideration, we have
included everything we believe will make an
impactful operation. Pricing includes:
All labor costs to include wages, payroll
taxes and payroll insurance.
Employee benefits to include holiday
pay, paid time off and contributions
towards employee health, dental and
vision care
All recommended equipment and
related costs.
All consumable supplies
Contribution toward shared office space and storage
Block by Block’s support and oversight through a dedicated Program Manager and Regional Vice President All associated management fees and profit.
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7 City of San Leandro Safety Program - Greenhouse Marketplace Safety Ambassador Program Proposal • May 2024
WAGES
Based on our success in operating in San Leandro for the past 3+ years, we are recommending the following wage structure for those assigned to the Greenhouse Marketplace Safety account, which is consistent with the current San Leandro Improvement Association Team.
BUDGET SUMMARY
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8 City of San Leandro Safety Program - Greenhouse Marketplace Safety Ambassador Program Proposal • May 2024
IN SUMMARY
The preceding pages provides a brief illustration of what a Greenhouse Marketplace Safety Program might look like. As you continue to work through the best way forward, we will remain available for further discussion and guidance on implementing a program that matches the needs of the Marketplace and the community.