Monarch Bay Survey Results
Monarch Bay conducted a customer satisfaction survey in January 2024. Survey was sent to over 36,000 golfers in Monarch Bay’s database. Included in the survey were questions regarding customer service, course conditions, quality of food as well as value. In total, 499 individuals responded.
Summary of Respondents
21% respondents are Residents of San Leandro.
79% respondents are Non-Residents of San Leandro.
64% respondents said that Monarch was their primary course. 71% of respondents play Monarch anywhere from once to 12 times a month Question-Do you live in San Leandro?
21% said yes
79% said no
Question-How often do you play Monarch Bay Golf Course? 5% said 3 days or more per week
31% said 1-3 days a week
39% said 1-3 times a month
25% said Other
Question-Is Monarch Bay Golf Course your primary course? 64% said yes
13% said no
24% said Other
Question – How would you rate the value?
59% said value was excellent or good.
24% said value was average.
17% said value was either poor or other.
Question – How would you rate the food?
34% said the food was either excellent or good.
26% said it was average.
7% said food was poor.
33% said they didn’t purchase food when they played.
Question – How would you rate the staff?
95% said very friendly or friendly.
5% said unfriendly.
Question – How would you rate the course conditions?
48% said course conditions were excellent or good.
38% said course conditions were average.
14% said course conditions were poor.
Question – Do you think course conditions have improved in the last 3 years? 59% said yes, course conditions have improved.
41% said no, course conditions have not improved.
Question – Are you a Players Club Member?
53% said yes.
47% said no.