9/4/2024 PRESENTATION TITLE 1
MY-SAN LEANDRO MOBILE
311 APP
AGENDA
Background
Reason for Change
Statistics
Demo
Q&A
9/4/20243
BACKGROUND
Transitioning from Mobile311 to
SeeClickFix (SCF)
• Address challenges
• Enhance community engagement
• Improve service delivery
9/4/2024 4
Key Issues w/MySL Mobile311
Application
9/4/2024 5
Mobile App Usability Concerns (taken out of AppStore)
User Account Creation Difficulty
Communication Failures
Reporting Limited and cumbersome
Lack of Work Order Integration (Asset Essentials)
Benefits of Switching to SeeClickFix
9/4/2024 6
Enhanced User Experience: Easier app navigation and account setup. Improved Communication: Real-time updates and notifications. Higher Engagement: Encourages citizen feedback.
Enhanced Efficiency: Automated processes reduce workload.
PROJECT GO-LIVE
9/4/2024 7
Alpha and Beta testing in April and May
From June 6th to June 30th – Available for use to all constituents – No outreach or advertising
Formal Go-Live on June 30th
Commenced Public Outreach to promote the new system.
Ongoing digital advertising campaigns, Highway 880 billboard signs, San Leandro Times ads, mass mailers
Promotional videos in English, Spanish, and Cantonese 9/4/2024 8
STATISTICS(USERS CREATED)
9/4/2024 9
STATISTICS (REQUESTS)
My-SanLeandro Mobile App
Demonstration
9/4/2024 10
• Apple Store Download
• Google Play Store Download
THANK YOU