Code Enforcement &
Community Concerns Update
Rules Committee September 25, 2024
Background
Community Care Mission
To work in partnership with residents to improve the quality of life and aesthetics in the community through education, cooperation and responsive enforcement. We achieve this mission by responding to citizen complaints, enforcing the San Leandro Municipal Code and working to solve problems in a quick and fair manner.
Cleanup and Beautification Work Plan
▷ 1.a Enhance coordination and
response to illegal dumping
▷ 1.b Set and enforce standards
for private property
maintenance
▷ 1.c Enhance communication
and reporting of request for
cleanup services
▷ 2.a Appropriate $800k of
ARPA funds for
beautification efforts
4 Reporting Concerns
MySanLeandro
6 MySanLeandro System Workflow
1. Resident
Submits
Request
2. Email Alert
Generated
3. Department
Staff Review
4. Department Staff
reviews, and updates
to more
detailed category
5. Assigns to
Staff who works
on request,
updates status,
closes
7 Concerns Commonly Reported
Public Works
•Graffiti
•Illegal Dumping
•Potholes
•Sink holes
•Traffic Signals
•Streetlights
•Damaged sidewalks
•Hazardous materials
•Flooding
•Shopping carts
Police
•Criminal Activities
•Noise
•Tobacco Retailing
•Abandoned & Illegally
Parked Vehicles
•Animal Control
Community
Development
•Building Code
Enforcement
•Construction Without
Permits
•Unsafe/Unsanitary
Buildings
•Community
Preservation
•Community
Preservation
Ordinance
•Weed Ordinance
• Zoning Code
• Short Term Rentals
Recreation and
Parks
•Urban Forestry
•Tree Maintenance
•Emergency Response
- Trees/branches
down, hanging limbs)
•Tree Planting
•Park Maintenance
•Maintenance/Repair
•Park Rule Violations
•Safety Concerns
•Improvements/
Enhancement
Human Services
•Homeless Outreach
Complexity of Requests Varies Greatly
Pothole Repairs Private Property Concerns
General Response Challenges
Incorrect
Information
No Contact
Information Jurisdiction Managing Expectations
Capacity /
Resource
Limitations
Equity Safety
Considerations Digital Divide
Interdepartmental Efforts
Code Amendments & Education
• August 2024: Enforcement Code Amendments effective
• Clear enforceable property maintenance standards for commercial and multi-unit properties and vacant lots
• Updated mobile food vendor regulations to align with State law and enable clear enforcement process
• Clear and enforceable noise ordinance standards
• Education on enforcement process and new Code standards • Outreach / education campaign
• Videos
• Flyers
• Engage HOAs/community groups
Broader Beautification Priorities
• ARPA beautification funding ($800K)
• CD will assist PW and generate referrals (dumping/graffiti) • Mural and plaza projects
• Partner with volunteer coordinator on new initiatives o Tree and shrub planting
o Cleanup events
o Education workshops on sustainable practices
• Interdepartmental nuisance team
• Meets monthly
• Reps from relevant Depts attend meetings
Encampment Response
Public Property Encampment Response
InterDepartmental
Encampment
Team
Reviews
referrals and
plans response
Public Works/
Police
Assess Public
Health, Safety,
Environmental
considerations
and prioritizes
location
Public Works/
Police
Notify Human
Services to
connect with
contracted
outreach teams
Public Works
Posts Notice
(72 hour
minimum)
Public Works
Conduct cleanup
Public Works
Post Notice of
Collected
Property
PW/PD/HS
Evaluate need
to deter reencampment
Police
Department
Provide civil
stand-by and
enforce the law
Public Works
Hold property
for minimum
14 days
Type of Concern Preferred Reporting Channel
Encampment MySanLeandro
Goals
Address the holistic
health and safety needs
of the community
Connect unsheltered
individuals to services
Maintain safety and
preserve the San
Leandro community
Interdepartmental Response Strategy: Roles
16 Human
Services
• Connects to
Outreach Services
Public Works
• Posts Notices to
Vacate
• Performs Cleanup
Activities
Police
Department
• Responds to
emergencies
• Enforces laws
Community
Development
• Business Liaison
• Enforcement on
Private Property
Prioritization
Process
17 Priorities
Public Health
Disease
outbreak; Rodent
infestation
Dangerous Locations
(medians, active
tracks)
Drug Complaints
Noise Complaints
Public Safety
Blocking
emergency
response
Blocking traffic
Blocking
sidewalk
Partial
sidewalk/ROW
obstruction
Environmental
High fire risk
Dumping into
creek or storm
drain
Excessive debris
Minimal debris
Emergency
High Priority
Moderate
Priority
Lower Priority
Public Works
19 Public Works Department Response & Enforcement
Type of Concern Preferred Reporting Channel Target # Days to Resolve Graffiti – Public Right-of-Way MySanLeandro 2
Illegal Dumping – Public Right-of-Way MySanLeandro 2
Potholes MySanLeandro 14
Sinkholes 510-577-2740 (PD Non-Emergency) 1
Traffic Signal Issues MySanLeandro 1
Street light Outages MySanLeandro 3
Pole Knock Downs 510-577-2740 (PD Non-Emergency) 1
Damaged Sidewalks MySanLeandro 21 (initial response)
Shopping Carts – Public Right-of-Way MySanLeandro 1
Street flooding MySanLeandro 1
Unpermitted Work – Public Right-of-Way 510-577-3308 (PW Inspection) 2 Unpermitted Grading – Private Property 510-577-3308 (PW Inspection) 2 Stormwater Permit Violations – Private Property 510-577-3308 (PW Inspection) 2 Public Works Response Workflow
1. Resident
Submits
Request
2. Email Alert
Generated
3. Department
Staff Review
4. Department Staff
reviews, and updates
to more detailed
category
5. Assigns to
Staff who works
on request,
updates status,
closes
20 Public Works Enforcement Process
Receive
Complaint /
Observed an
Issue
Review Field
Condition /
Initial
Investigation /
Make Area
Safe
Issue a Notice
of
Noncomplianc
e (NONC)
Follow up
Investigation
Issue Notice of
Violation(s)
and/or
Building
Citation
Contractor
Finishes Work
through an
Issued Permit
Issue Notice
for Repair Cost
and Request
for Payment by
Owner
21 or
Permit violations / Working without a permit
Prioritization
Process
22 Public Works
Prioritization
Process
Priorities
Location
Arterial /
Downtown
Collector
Residential
Neighborhood
Severity
Severe
Moderate
Minor
Type
High Safety
Risk
Low Safety
Risk
Aesthetic
Community
Development
24 Community Development Code Enforcement
Type of Concern Preferred Reporting Channel
Construction Without Permits - Private Property MySanLeandro Unsafe / Unsanitary Buildings MySanLeandro
Fences / Walls / Hedges - Private Property MySanLeandro Garbage Containers in Street View - Non Trash Day MySanLeandro Graffiti - Private Property MySanLeandro
Home Business without Business License MySanLeandro
Outdoor Storage - Private Property MySanLeandro
Overgrown Vegetation - Private Property MySanLeandro
Paving in Front Yard - Private Property MySanLeandro
Short Term Rental MySanLeandro
Signage - Private Property MySanLeandro
Trash, Litter, Junk, Debris - Private Property MySanLeandro Private Property Enforcement Process
Verify
Violation
Courtesy
Notice
Notice of
Violation Citations Warrant Abatement
*Specific timelines vary depending on complexity of case and whether appeals are pursued Judicial Warrant Required -
appropriate to address
dangerous conditions
25 Key Considerations:
▪ Education and partnership with residents, businesses, and property owners ▪ Goal: achieve voluntary compliance with Codes and Ordinances ▪ Due process required: takes time and City cannot unilaterally fix/abate issues Staffing Plan
• Baseline Staffing (FY23-24)
• 1 Supervisor
• 2 Officer II (vacant)
• 1 Officer (contract)
• Increased Contract Support (FY24-25)
• 1 Supervisor
• 1 Senior Officer (contract)
• 2 Officers (contract)
• Year Up Intern
Prioritization
Process
27 Priorities
Location
Arterial /
Downtown /
Shopping Center
Collector
Residential
Neighborhood
Severity
Severe
Moderate
Minor
Type
Nuisance /
Health &
Safety
Disruptive
Aesthetic
Community
Preservation
Prioritization
Process
Prioritization
Process
28 Priorities
Location
Arterial /
Downtown /
Shopping Center
Collector
Residential
Neighborhood
Severity
Severe
Moderate
Minor
Type
Nuisance /
Health &
Safety
Disruptive
Aesthetic
VS.
Next Steps
▪ Targeted proactive enforcement focusing on top concerns and priorities that affect broadest segment of community
▪ Tradeoffs – proactive efforts may delay lower priority complaint response ▪ Evaluate code enforcement services and identify opportunities for enhancement ▪ Evaluate cost-recovery rental housing inspection program Commercial Corridors & Downtown
Cleanliness / Deferred Maintenance
Graffiti
Signage
Citywide
Boarded Windows
Vacant lots
Police
Department
Police Department Code Enforcement
31 Type of Concern Preferred Reporting Channel
Emergency 9-1-1
Non-Emergency 510-577-2740 (Non-Emergency)
Noise 510-577-2740 (Non-Emergency)
Tobacco Retailer License 510-577-2740 (Non-Emergency)
Abandoned/Illegally Parked Vehicles MySanLeandro
Animal Control 510-577-0449 (Animal Control)
Police Department Enforcement Process
32 Verify
Violation
Issue Verbal
Warning
Document
the Contact /
Incident
Notice of
Violation
Enforcement
Pursuant to
SLMC or
Penal Code
Send to
District
Attorney for
Review of
Alleged
Violation
Prioritization
Priorities
Arterial /
Downtown /
Shopping Center
SLMC + Danger
to Life
SLMC + Danger
to Property
SLMC Only
Residential
SLMC + Danger
to Life
SLMC + Danger
to Property
SLMC Only
Abandoned
Property
SLMC + Danger
to Life
SLMC + Danger
to Property
SLMC Only
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