FY 2024-25 Biennial Budget Performance Measures
New for the FY 2024-25 Biennial Budget were specified Performance Measures.
During the budget process, each Department proposed specific performance measures to track quarterly throughout the fiscal year. The tables below show detail each Department’s progress by quarter.
City Manager’s Office
Performance Objective FY 24-25
Target
FY24
Actual
FY25
Actual
Percent of Council's priority work plan
commitments completed on time 80% 60% 78%
Achieve a positive percentage increase in
community satisfaction survey* 5% N/A N/A
Overall city employee engagement increase* 5% N/A N/A
Number of trees planted** 600 992 N/A
*Surveys were not conducted during this two-year performance period. ** Performance metric met in year one.
Legislative
Performance Objective FY 24-25
Target
FY24
Actual
FY25
Actual
Percent of time Council meeting minutes are docketed for City Council approval within three weeks of the meeting date
85% 100
% 100%
Percent of time docket information is uploaded on
Wednesday the week prior to the Monday Council meeting 100% N/A N/A Percent of time updates to status changes to boards and commissions are made and posted within 48 hours of
notification
100% 100
% 83%
Number of City Council and Policy Committee meetings
attended by City Attorney 40 40 40
Finance
Performance Objective FY 24-25
Target FY24 Actual FY25 Actual
Achieve a minimum of 1.5% market yield
rate of return 1.5% 5.16% 5.86%
Meet statutory state submission
deadline with no audit findings* Achieve Partially Achieved N/A Percent of business licenses issued
within 14 days 98% 98% 98%
Human Resources
Performance Objective FY 24-25
Target
FY24
Actual
FY25
Actual
Perform a comprehensive classification study of
over 125 classifications by FY 24-25 100% 80% 100%
Decrease vacancy rate >11% 17% 0%
Percent of employee participation in annual
engagement survey 85% 43% 60%
Percent of vacant positions to budgeted positions
(i.e. vacancy rate) N/A N/A N/A
Percent of employee participation in annual
engagement survey by FY 24-25 85% 43% 60%
Information Technology
Performance Objective FY 24-25
Target
FY24
Actual
FY25
Actual
Overall customer satisfaction with service
requests and incident response 95% 94% 99%
Percentage of software application systems
supported Citywide 90% 75% 75%
Library
Performance Objective FY 24-25
Target FY24 Actual FY25 Actual
Increase library card holders from
29% to 31% of San Leandro's
population
31% 30.9% 34.8%
Performance Objective FY 24-25
Target FY24 Actual FY25 Actual
Increase Library Visits to 244,000 by
end of FY2024 and 263,520 by end of
FY2025
263,520 290,014 324,720
Increase total circulation of physical
and electronic items by %10 annually
460,226 /
10%
433,779 /
14%
486,089 /
12.1%
Increase attendance to program ratio
by 5% annually
58.45% /
5%
62.5% /
14.2%
49.8% / -
12.7%
Recreation and Parks
Performance Objective FY 24-25
Target
FY24
Actual
FY25
Actual
Increase the number of recreation program
registrations from 14,000 to 16,800 by FY
24-25
16,800 8,360 11,076
Increase number of facility rental hours
from 38,000 to 41,800 by FY 24-25 41,800 20,568 20,985
Increase number of programs offered from
1,500 to 2,000 by FY 24-25 2,000 1,026 1,413
Human Services
Performance Objective FY 24-25
Target
FY24
Actual
FY25
Actual
Support the operations of
cooling/warming centers 25 per night 38 guests per night 18 guests
per night
Provide emergency services to assist at
risk/homeless 95 annually 454 individuals
669
individuals
Provide mobile outreach and case
management for individuals at risk
30 per
week
347
individuals
265
individuals
Public Works
Performance Objective FY 24-25
Target
FY24
Actual
FY25
Actual
Respond to 80% of Reported Graffiti Incidents within
five (5) business days 80% 87% 99%
Respond to 75% of Reported Illegal Dumping
Incidents within seven (7) calendar days 75% 99% 96%
Inspect/clean all storm inlets annually 80% 100% N/A
Inspect 311 sidewalk repairs 90% 89% N/A
Review Encroachment permits and respond to 70%
request 70% 94% 95.4%
Review and comment on 80% of Grading, Building,
and Planning permit applications within 4 weeks of
each submittal
80% 93.1% 95.3%
Community Development
Performance Objective FY 24-25
Target FY24 Actual FY25 Actual
Community Preservation cases closed
without issuance of citations 75% 92% 90%
Complete Building Division Plan Checks
within ten (10) days 75% 72% 77%
Process planning applications within
three or fewer cycles 80% 92% 88%
Fire
Performance Objective FY 24-25
Target FY24 Actual FY25 Actual
Fire Code Administration will meet
the requested time frame for
completed plan checks
1,000 679 642
Provide Community Emergency
Response Team (CERT) training four
times per year
4 3 2
Performance Objective FY 24-25
Target FY24 Actual FY25 Actual
Provide Personal Emergency
Preparedness (PEP) training four
times per year
4 4 4
Emergency responses (first-due unit)
will be under five (5:00) minutes 90% 92% 91%
Police
Performance Objective FY 24-25
Target
FY 24
Actual
FY25
Actual
Decrease PD Sworn Vacancies 18 21 positions
filled
21 positions
filled
Reduce Property Crime Cases by 5% 4185 4502 N/A
Implement Cordico Shield Law by
1/01/2024 Achieve Achieve N/A