Attachment B
FY 2024-25 Biennial Budget Performance Measures
City Manager’s Office
Performance Objective FY 24-25
Target
FY24
Actual
FY25
Actual
Percent of Council's priority work plan commitments
completed on time 80% 60% 78%
Achieve a positive percentage increase in community
satisfaction survey* 5% N/A N/A
Overall city employee engagement increase* 5% N/A N/A
Number of trees planted** 600 992 N/A
*Surveys were not conducted during this two-year performance period. ** Performance metric met in year one.
Legislative
Performance Objective FY 24-25
Target
FY24
Actual
FY25
Actual
Percent of time Council meeting minutes are docketed
for City Council approval within three weeks of the
meeting date
85% 100% 100%
Percent of time docket information is uploaded on
Wednesday the week prior to the Monday Council
meeting
100% N/A N/A
Percent of time updates to status changes to boards and commissions are made and posted within 48 hours of
notification
100% 100% 83%
Number of City Council and Policy Committee meetings
attended by City Attorney 40 40 40
Attachment B
Finance
Performance Objective FY 24-25
Target
FY24
Actual
FY25
Actual
Achieve a minimum of 1.5% market yield rate of return 1.5% 5.16% 5.86% Meet statutory state submission deadline with no
audit findings Achieve Partially Achieved Achieved
Percent of business licenses issued within 14 days 98% 98% 98% Human Resources
Performance Objective FY 24-25
Target
FY24
Actual
FY25
Actual
Perform a comprehensive classification study of over
125 classifications by FY 24-25 100% 80% 100%
Decrease vacancy rate >11% 17% 0%
Percent of employee participation in annual
engagement survey
85% 43% 60%
Percent of vacant positions to budgeted positions (i.e. vacancy rate) N/A N/A N/A
Percent of employee participation in annual
engagement survey by FY 24-25 85% 43% 60%
Information Technology
Performance Objective FY 24-25
Target
FY24
Actual
FY25
Actual
Overall customer satisfaction with service requests
and incident response 95% 94% 99%
Percentage of software application systems
supported Citywide 90% 75% 75%
Attachment B
Library
Performance Objective FY 24-25
Target
FY24
Actual
FY25
Actual
Increase library card holders from 29% to 31% of San
Leandro's population 31% 30.9% 34.8%
Increase Library Visits to 244,000 by end of FY2024
and 263,520 by end of FY2025 263,520 290,014 324,720
Increase total circulation of physical and electronic
items by 10% annually
460,226 /
10%
433,779
/ 14%
486,089 /
12.1%
Increase attendance to program ratio by 5% annually 58.45% / 5%
62.5% /
14.2%
49.8% / -
12.7%
Recreation and Parks
Performance Objective FY 24-25
Target
FY24
Actual
FY25
Actual
Increase the number of recreation program
registrations from 14,000 to 16,800 by FY 24-25 16,800 8,360 11,076 Increase number of facility rental hours from 38,000 to 41,800 by FY 24-25 41,800 20,568 20,985
Increase number of programs offered from 1,500 to
2,000 by FY 24-25 2,000 1,026 1,413
Human Services
Performance Objective FY 24-25
Target
FY24
Actual
FY25
Actual
Support the operations of cooling/warming centers 25 per night
38 guests
per night
18 guests
per night
Provide emergency services to assist at risk/homeless 95 annually
454
individuals
669
individuals
Provide mobile outreach and case management for
individuals at risk
30 per
week
347
individuals
265
individuals
Attachment B
Public Works
Performance Objective FY 24-25
Target
FY24
Actual
FY25
Actual
Respond to 80% of Reported Graffiti Incidents within
five (5) business days 80% 87% 99%
Respond to 75% of Reported Illegal Dumping
Incidents within seven (7) calendar days 75% 99% 96%
Inspect/clean all storm inlets annually 80% 100% 100%
Inspect 311 sidewalk repairs 90% 89%
Review Encroachment permits and respond to 70%
request
70% 94% 95.4%
Review and comment on 80% of Grading, Building,
and Planning permit applications within 4 weeks of
each submittal
80% 93.1% 95.3%
Community Development
Performance Objective FY 24-25
Target
FY24
Actual
FY25
Actual
Community Preservation cases closed without
issuance of citations 75% 92% 90%
Complete Building Division Plan Checks within ten
(10) days 75% 72% 77%
Process planning applications within three or fewer
cycles 80% 92% 88%
Police
Performance Objective FY 24-25
Target
FY 24
Actual
FY25
Actual
Decrease PD Sworn Vacancies 18 21 positions
filled
21 positions
filled
Reduce Property Crime Cases by 5% 4185 4502 N/A
Implement Cordico Shield Law by 1/01/2024 Achieve Achieve N/A 100%
Attachment B
Fire
Performance Objective FY 24-25
Target
FY24
Actual
FY25
Actual
Fire Code Administration will meet the requested time
frame for completed plan checks 1,000 679 642
Provide Community Emergency Response Team
(CERT) training four times per year 4 3 2
Provide Personal Emergency Preparedness (PEP)
training four times per year 4 4 4
Emergency responses (first-due unit) will be under five (5:00) minutes 90% of the time 90% 92% 92%