1 FY 2026 Performance Measures
City Manager’s Office
Performance Objective FY 26 Actual FY 26 Target
Percent of Council's priority work plan commitments completed on time 79% 80% Achieve a positive percentage increase in community satisfaction survey* N/A 5% Overall city employee engagement increase** 60% 5%
Conduct at least one full-scale emergency staff response drill each year 1 1 Resolve liability tort claims within 180 days 58.20% 80% Increase the number of followers to City social media by at least 5% annually 3.4% 5% Coordinate transition from at-large to district-based voting by June 2026 Achieve Achieve Clean 80% of the sewer system annually*** 50% 80%
*Survey was not conducted during this performance period; planned for FY 27. ** Increased scoring reflects ongoing, proactive citywide efforts to increase employee engagement across the organization. *** Exceeded measure in terms of number of system miles cleaned that included many miles of recleaning.
Attachment B
2 Legislative
Performance Objective FY 26 Actual FY 26 Target
Percent of time Council meeting minutes are docketed for City Council approval within three weeks of the meeting date
96% 90%
Percent of time docket information is uploaded on Wednesday the week prior to the Monday Council meeting 84% 100%
Percent of time updates to status changes to boards and commissions are made and posted within 48 hours of notification 100% 100% Number of City Council and Policy Committee meetings attended by City Attorney 85 40
Finance
Performance Objective FY 26 Actual FY 26 Target
Meet statutory state submission deadline with no audit findings* N/A Achieve Percent of business licenses issued within 14 days 98% 98% Meet Enterprise Resource Planning (ERP) implementation milestones Achieve Achieve 3 Performance Objective FY 26 Actual FY 26 Target
Percent of time City completes bank reconciliation within 30 days from month-end close** Not Achieved 75%
*FY 26 audit is pending.
**Not achieved due to staff turnover and resources dedicated to ERP implementation.
Human Resources
Performance Objective FY 26 Actual FY 26 Target
Decrease vacancy rate 11% <11%
Percent of employee participation in annual engagement survey* N/A >75% Percent of separating full-time employees who completed an exit interview or questionnaire 48% >75%
*Annual engagement survey conducted in FY 25 with results presented in early FY 26.
Information Technology
Performance Objective FY 26 Actual FY 26 Target
Overall customer satisfaction with service requests and incident response 96% 90% Percentage of software application systems supported Citywide 75% 99% 4 Performance Objective FY 26 Actual FY 26 Target
Percent of City employees and City Council cyber-trained 99% 100% Percent of Service Requests Fulfilled within Established Service Level Agreements 78% 85%
Library
Performance Objective FY 26 Actual FY 26 Target
Maintain annual library visits 315,660 292,114
Mitigate loss of total annual circulation of physical and electronic items 471,921 461,532 Increase average annual program attendance by 3% 65 61
Increase annual Study Room/Pod usage by 80% 5,018 5,000 5 Recreation and Parks
Performance Objective FY 26 Actual FY 26 Target
Increase the number of annual recreation program registrations 12,989 12,100 Increase the number of annual facility rental hours* 23,860 26,250 Ensure that there is no net loss of city-maintained trees throughout the city 50 ≥0 Increase the number of driving range buckets sold** 123,188 131,250 *Delays in activating court and gym rentals pending approval of the fee schedule, as well as the closure of Room C at the Marina Community Center for construction impacted available reservable facility hours.
**Wet fall and winter conditions caused more than 65 delayed openings; reducing operating hours and bucket sales.
Human Services
Performance Objective FY 26 Actual FY 26 Target
Number of individuals served through organizations receiving Community Agency Program grant funding* 7,513 4,765
Increase the number of FLEX RIDES Program members by 5% annually** 874 690 6 Performance Objective FY 26 Actual FY 26 Target
Number of unduplicated individuals served with interim housing at the Lewelling Navigation Center annually 36 29 * Served significantly more than target because grantees leverage funds to fully fund programs which allows for a greater reach.
** Exceeded target due to enhanced community outreach efforts.
Public Works
Performance Objective FY 26 Actual FY 26 Target
Review and comment on land subdivision, grading permit, use permit, and building permit applications within four (4) weeks of submittal 88.5% 80% Resolve Facility service requests within five (5) business days 56% 70% Remove/Clean up reported illegal dumping (excludes encampment cleanup) incidents within three (3) business days 98% 95%
Respond to traffic signal outages/issues within one (1) business day 100% 95% 7 Community Development
Performance Objective FY 26 Actual FY 26 Target
Complete Building Division Plan Checks within ten (10) days 88% 75% Process planning applications within three or fewer cycles 90% 80% Issue Building Permits within four (4) or fewer cycles 99% 75% Distribute Commercial Incentive Funds to support meaningful improvements for local businesses 6 businesses 3 businesses
Fire
Performance Objective FY 26 Actual FY 26 Target
Fire Code Administration will meet the requested time frame for completed plan checks 702 1,000
Provide Community Emergency Response Team (CERT) training four times per year
4 4
Provide Personal Emergency Preparedness (PEP) training four times per year
4 4
Emergency responses (first-due unit) will be under five (5:00) minutes 91% 90% 8 Police
Performance Objective FY 26 Actual FY 26 Target
Hire three (3) Officers per quarter 7 12
Reactivate the monthly Crime Intelligence Meeting 9 12
Implement Annual Implicit Bias Training Achieved Achieve