CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
5. The PSAP reserves the option, with concurrence from the Contractor, to arrange and pay for all transportation/shipping charges for such relocation. Subsequent moves are not paid for by the CA 9-1-1 Branch, but may be negotiated between PSAP and Contractor, when the equipment is moved from one PSAP location to another.
6. The PSAP shall be relieved from all risk of loss or damage to the equipment purchased under this Contract during the entire time the equipment is in the possession of the Contractor, except when such loss or damage is due to the fault or negligence of the PSAP. Loss or damage not due to the fault or negligence of the PSAP shall be verified through a legal claims record. 5 CONTRACT CONTACTS
The project representatives during the term of this Contract will be:
The CA 9-1-1 Branch contact will be the primary interface with the Contractor.
State: Governor’s Office of Emergency
Services, Public Safety
Communications, CA 9-1-1 Branch
Contractor: AT&T
Name: Janee Dabrowski Name: Jonathan Holland
Address: 601 Sequoia Pacific Blvd. MS 911,
Sacramento, CA 95811
Address: 1452 Edinger Ave, Tustin CA
92780
Phone: (916) 894-5031 Phone: (949) 202-6890
e-mail: [email protected] e-mail: [email protected] Direct all Contract inquiries to:
State: Governor’s Office of Emergency
Services, Information Technology
Division
Contractor: AT&T
Name: Cheng Xiong Name: Jonathan Holland
Address: 3650 Schriever Ave
Mather, CA 95655
Address: 1452 Edinger Ave, Tustin CA
92780
Phone: (916) 636-3655 Phone: (949) 202-6890
e-mail: [email protected] e-mail: [email protected] 6 EVERGREEN TECHNICAL REQUIREMENTS
All requirements, as stated in EXHIBIT 21, TECHNICAL REQUIREMENTS are part of this SOW.
CPE offering shall be maintained in good operating condition at the PSAP location, the
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
Contractor’s data center, or in the cloud to ensure Continuing Standards of Performance are met.
6.1 LOCAL HARDWARE
The Contractor shall provide maintenance (labor and parts) and keep all equipment at the PSAP in good operating condition. Maintenance parts will be furnished by the Contractor and will be new. Contractor is responsible for disposal of replaced parts removed during maintenance.
The Contractor shall furnish and replace all evergreen services and parts for a period of five (5) years beginning on the first day following System Acceptance. Any such service required as a result of erroneous site preparation specifications furnished by the Contractor or otherwise required due to the fault or negligence of the Contractor, shall be provided by the Contractor at no additional charge. Prior to the expiration of the evergreen service period, whenever equipment is shipped for mechanical replacement purposes, the Contractor shall bear all costs for such shipment including, but not limited to, costs for packing, transport, handling, and insurance.
On site services will be furnished by the Contractor’s nearest service location. The Contractor shall have prompt access to the equipment, subject to the PSAP’s standard security requirements, to perform this service. There shall be no charge for travel expenses associated with services for which the Contractor is responsible.
Contractor shall provide full maintenance coverage 24 hours per day, seven (7) days per week, 365 days a year (24x7x365).
6.2 UPGRADES AND PLANNED MAINTENANCE DOWN-TIME
The proposed 9-1-1 CPE Systems shall not experience any downtime for planned maintenance. It is acceptable that individual workstations have downtime for planned maintenance, however, PSAPs will have input into the update schedule such that no more than 50% of their workstations are updated at the same time.
6.3 PLANNED MAINTENANCE
Planned maintenance shall be performed in accordance with a Standard Operating Procedure (SOP) mutually agreed to by the State and Contractor designed to mitigate the operational impact of such maintenance. Scheduled downtime must be coordinated with the CA 9-1-1 Branch and affected PSAPs with at least five (5) business days advance notice prior to performing the scheduled downtime in order for the downtime not to be calculated into the monthly availability.
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
Contractors shall disclose any service impact, limitation, or operational issue that may arise as a consequence of planned maintenance and shall propose mitigation for the known impact, limitations, or operational issues as part of the SOP.
6.4 REMEDIAL MAINTENANCE
Contractors shall track the status of each Critical, Major, and Minor Failure (as defined in SLA) through the Trouble Ticket Log. Contractors shall provide the telephone number of their customer support center to each PSAP with whom they have an evergreen Contract for reporting Critical, Major, and Minor Failures. The Contractor’s customer support center telephone shall be answered 24 hours a day, seven (7) days a week by a live person. The Contractor’s customer support center will be responsible for coordinating the resources necessary to correct Critical, Major, and Minor Failures and for accurately updating the Trouble Ticket Log.
6.5 RNSP/PNSP REPAIRS
If the PSAP notifies the Contractor of a problem with the 9-1-1 system and the Contractor determines that the problem lies with the PNSP/RNSP NG9-1-1 Trunks, the Contractor, will be responsible for notifying the PSAPs that the problem lies with the PNSP/RNSP. All Contractors are required to e-bond ticketing systems with PNSP/RNSP.
6.6 REPLACEMENT PARTS
The spare components and parts inventory shall include all components included in CPE solution. This is including but not limited to workstations, controllers, servers, gateways, routers, Uninterruptable Power Supply (UPS) devices, peripheral equipment interface devices, monitors, and computer keyboards. All replacement components and parts shall be available to authorized Contractor repair personnel on a 24x7x365 basis.
6.7 SYSTEM OR SOFTWARE UPDATES
The CA 9-1-1 Branch expects to allow for system/software updates and enhancements.
Contractor(s) are required to:
1. Support this effort throughout the life of the resulting Contract.
2. Updates offered shall meet all current National Emergency Number Association (NENA) i3 requirements.
3. Prior to update, Contractor(s) shall provide notification to the CA 9-1-1 Branch Contract Manager as well as all affected PSAPs with a Technical Services Bulletin (TSB).
4. Submit test plan for the proposed update.
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
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5. Validate the update through the CA 9-1-1 Branch NG 9-1-1 Lab as directed by the CA 9-1-1 Branch.
6. Obtain approval from the CA 9-1-1 Branch of the update.
6.8 EVERGREEN SERVICE EXCLUSIONS
Evergreen service does not include electrical work or adverse environmental conditions external to equipment or maintenance of accessories, alterations, attachments, or other devices not listed in Cost Workbook.
7 CONTRACTOR FACILITY LOCATIONS
All Contractor’s facilities, direct technical and administrative support personnel that will perform services as part of this Contract must be located within the Continental United States (CONUS) or the District of Columbia.
8 CA 9-1-1 BRANCH ROLES AND RESPONSIBILITIES
1) The CA 9-1-1 Branch will designate a person to whom all Contractor communication may be addressed, and who has the authority to act on all aspects of the services, see Section 4 for designee. The CA 9-1-1 Branch designee will be the POC for all documents related to this Contract to ensure understanding of the responsibilities of both parties;
2) The CA 9-1-1 Branch will designate a 9-1-1 Advisor to review the SOW and associated documents. 9-1-1 Advisor shall provide at least a minimum of 10 state business days for the timely review and approval of information and documentation provided by the Contractor.
3) The CA 9-1-1 Branch, in partnership with the PSAP, will determine adequacy of all work performed and all products installed by the Contractor. Should the work performed or the products installed by the Contractor fail to meet expectations, requirements, or specifications, the following resolution process will be employed:
a) The Contractor shall, within five (5) State business days after initial problem notification, respond to the CA 9-1-1 Branch by submitting a corrective action plan to address the specific inadequacies or failures in the identified services and products. Failure by the Contractor to respond to the CA 9-1-1 Branch’s initial problem notification within the required time limits may result in immediate termination of the Contract.
b) In the event of such termination, the CA 9-1-1 Branch shall pay all amounts due the Contractor for all work accepted prior to termination. c) The CA 9-1-1 Branch will, within five (5) State business days after receipt of the Contractor’s detailed explanation or proposed corrective action plan, notify the Contractor in writing whether it accepts or rejects the explanation and/or plan. If the CA 9-1-1 Branch rejects the explanation or plan, the Contractor
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
will submit a revised corrective action plan within three (3) State business days of notification of rejection. Failure by the Contractor to respond to the CA 9- 1-1 Branch’s notification of rejection by submitting a revised corrective action plan within the required time limits may result in immediate termination of the Contract. In the event of such termination, the CA 9-1-1 Branch shall pay all amounts due the Contractor for all work accepted prior to termination. d) The CA 9-1-1 Branch will, within three (3) State business days of receipt of the revised corrective action plan, notify the Contractor in writing whether it accepts or rejects the revised corrective action plan proposed by the Contractor. Rejection of the revised corrective action plan will result in immediate termination of the Contract. In the event of such termination, the CA 9-1-1 Branch shall pay all amounts due the Contractor for all work accepted prior to termination.
4) Upon first installation in each region the CA 9-1-1 Branch will order network connectivity from the PNSP and RNSP into two (2) logically and physically diverse Contractor points of interface within five (5) working days of:
a. Successful testing in the Cal OES NG9-1-1 Lab,
b. The identification and CA 9-1-1 Branch approved Contractor points of interface, and
c. Completion of the TD-288 approval process.
9 PSAP RESPONSIBILITIES
1) If required to meet special environmental considerations, the PSAP will modify its site facilities to meet the Contractor’s minimum site and environmental specifications as supplied by the Contractor. Costs associated with these modifications shall be the responsibility of the PSAP.
2) Subject to the PSAP’s security regulations, the Contractor shall have full and free access to the CPE equipment.
3) Any lines terminating into the CPE solution (including but not limited to) 7-digit emergency lines, administrative lines, ring downs lines (circuits), direct connects, as well as contact closures.
10 CONTRACTOR’S ROLES AND RESPONSIBILITIES
1) Contractor shall deliver all services and equipment necessary for system deployment.
2) Contractor shall deploy the system and have the system ready for acceptance testing within 180 calendar days from TD-288 issue date, or as defined on the project SOW timeline as agreed upon by the CA 9-1-1 Branch, the Contractor, and the PSAP.
3) Contractor shall perform and provide a PSAP site survey for each CPE installation. 4) Contractor shall provide necessary wiring for connection to CAMA and NG9-1-1 Trunks as well as interface connectivity to all necessary peripheral equipment.
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
5) Contractor shall perform System Readiness Testing prior to cutover, to ensure that the system is installed and operates as defined in SOW. 6) Upon Contract execution the Contractor shall meet via in person meeting or teleconference, with the CA 9-1-1 Branch team at a minimum monthly, or at the discretion of the CA 9-1-1 Branch, to ensure project tasks and timelines are met, with all Contractor Key Staff identified in SOW Section 9. The CA 9-1-1 Branch may require an in-person meeting based on project status. 7) The Contractor shall adhere to and support all interface standards as designed by the PNSP and approved by the CA 9-1-1 Branch.
8) The Contractor shall designate a primary contact person to whom all project communications may be addressed and who has the authority to act on all aspects of the services.
9) The Contractor shall notify the CA 9-1-1 Branch in writing, of all changes in key personnel assigned to the tasks as outlined in Section #9 below. If a Contractor’s employee is unable to perform due to illness, resignation, or other factors beyond the Contractor’s control, the Contractor will provide suitable substitute personnel.
The CA 9-1-1 Branch reserves the right to approve all substitute personnel. 10) The Contractor shall perform their duties on PSAP premises during normal business hours, as agreed upon by the PSAP and the vendor. PSAP reserves the right to request non-standard hours if there is a clear and defined operational need. 11) Contractor staff will be subject PSAP background check and security requirements.
12) Contractor shall deliver and provide all documents in electronic format. 13) Contractor shall report all SLAs in accordance to Section 22.1 Contractors Monthly Activity Report.
11 LABOR CLASSIFICATIONS
Contractor shall make available each of the labor classifications listed below. Hourly labor will only be used on a limited basis and only with pre-approval from the CA 9-1-1 Branch. The cost identified in Exhibit 22, COST WORKBOOK shall be utilized to support all of these labor classifications:
1) Contractor Trained Technician - A Contractor trained technician is able to diagnose all major and minor system alarms, provide hardware and software repairs, provide recommendations regarding user configurations and make changes to the user defined software. Technician to be available both on site, as well as remotely, for any possible issues.
2) Contracted Technician - The technician is able to provide hardware installations and replacements, provide recommendations regarding user configurations, under the direction of the CPE Contractor. Not available for on premise CPE solution.
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
3) System Engineer - A system engineer shall be capable of engineering the entire solution and any related programming that the Contractor offers through the resulting Contract.
4) Project Manager - The project manager will act as the single point of contact to the PSAP manager (or their designee) and will be available to the PSAP manager during the implementation of a new system. Project manager will be on-site during implementation to the new system if requested by the 9-1-1 Branch. All project managers shall be located in the continental US and will be made available for in-person meetings at the CA 9-1-1 Branch or PSAP request. 12 PROJECT MANAGEMENT
For each installation of a 9-1-1 system, the Contractor shall assign a project manager with knowledge and experience in managing system installations of similar complexity.
All installations shall use industry accepted project management methodology throughout the project.
The project manager shall be the single point of contact between the Contractor and the PSAP throughout the installation and acceptance process. The project manager will be responsible for coordinating with the PSAP all aspects of the installation including project scheduling, installation of equipment, training, problem resolution, acceptance testing, contractual and technical issues and answering all questions the PSAP may have.
The Contractor shall assign a project manager who is familiar with 9-1-1 in CA, Internet Protocol (IP) networks, as well as the proposed system. All project managers shall be located in the continental US and will be made available for in-person meetings at the CA 9-1-1 Branch or PSAP request.
13 SUBCONTRACTORS
The Contractor shall provide and maintain a list of all subcontractors providing the services identified below. The information shall be submitted in the same format as EXHIBIT 24: LIST OF PROPOSED SUBCONTRACTORS.
The Contractor shall notify the CA 9-1-1 Branch, in writing, of any changes of Subcontractor personnel assigned to the tasks within ten (10) business days of the change. The CA 9-1-1 Branch retains the right to approve or not approve. This requirement does not apply to subcontractors that only provide supplies.
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
14 ALTERATIONS AND ATTACHMENTS
The PSAP shall not make unauthorized alterations or install attachments to the equipment.
Repair of damage attributable to the alteration or attachment will be billed to the PSAPs at the Contractor’s rate provided in Exhibit 22, COST WORKBOOK, Labor Rate.
All reprogramming required by the Contractor to accommodate such alterations and/or attachments shall be implemented at the PSAPs expense. 15 PROBLEM ESCALATION
The parties acknowledge and agree that certain technical and project related problems or issues may arise, and that such matters shall be brought to the CA 9-1-1 Branch’s attention. Problems or issues shall be reported in monthly status reports and via web-based alert and monitoring systems accessible by the CA 9-1-1 Branch.
Severity of the problem(s) as outlined below require escalated reporting. To this extent, the Contractor or the PSAP will determine the level of severity and notify the appropriate CA 9-1-1 Branch personnel. The CA 9-1-1 Branch personnel notified, and the time period taken to report the problem or issue, shall be at a level commensurate with the severity of the problem or issue. CA 9-1-1 Branch escalation levels are as follows:
First level: PSAP Advisor
[email protected]
(916) 657-####
Second level: Advisory and Compliance Unit Supervisor
First.Last @caloes.ca.gov
(916) 657-####
Third level: Program Management Division Chief
First.Last @caloes.ca.gov
(916) 657-####
Please refer to the CA 9-1-1 Branch Organizational Chart for up to date personnel:
https://www.caloes.ca.gov/wp-content/uploads/PSC/Documents/911-ORG-chart-Jan-2025.pdf
15.1 SERVICE ISSUES AND OUTAGE NOTIFICATION
The Contractor shall develop an automated outage notification system that will provide system monitoring capability and outage reporting to the CA 9-1-1 Branch.
After Contract award, information for the confidential CA 9-1-1 Branch outage notification phone number and e-mail will be provided. Outage reporting shall
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
incorporate near real-time monitoring per EXHIBIT 21 TECHNICAL REQUIREMENTS. A secure login portal shall be made available to the CA 9-1-1 Branch.
15.1.1 OUTAGE NOTIFICATION
In the event of any critical or major service issue(s) or outage(s) as specified in the appropriate Service Level Agreement (SLA), the Contractor shall notify the CA 9-1-1 Branch via a phone call as well as email within thirty (30) minutes of initial report of outage, providing the initial notification and containing the following (as available):
1) PSAP(s) affected;
2) Problem description;
3) Time of failure;
4) Affected systems or services;
5) Impact to 9-1-1 Service;
6) Trouble ticket number;
7) Ticket type (open, monitoring, dispatched).
Contractor shall provide follow-up notification as new information becomes available or every 4 hours, whichever occurs first. All updates shall include current status and any additional data pertinent to the outage and its resolution such as:
1) Extent of outage;
2) Affected systems or services (if different than initial); 3) Any 9-1-1 traffic lost in the CPE providers cloud or data center; 4) Sequence of events toward resolution (action taken to resolve the issue); 5) Estimated time of technician arrival (ETA);
6) Estimated time of outage resolution (ETR).
When critical or major event is cleared, Contractor shall send a final notification of resolution. The CA 9-1-1 Branch may review this with the Contractor every month, to determine if notifications need to be adjusted. See SLA Section 22.
15.1.2 OTHER EVENT NOTIFICATION
For any other service issue(s) or outage(s) that the monitoring system does not report on, the Contractor shall notify the CA 9-1-1 Branch. Contractor shall notify the CA 9-1-1 Branch of the problem via phone call and e-mail within thirty (30) minutes of initial report of outage or disruption of service(s). Contractor shall provide the initial notification, which will contain the following (as available):
1) PSAP(s) affected;
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
2) Problem description;
3) Time of failure;
4) Affected systems or services;
5) Impact to 9-1-1 Service;
6) Trouble ticket number;
7) Ticket type (open, monitoring, dispatched).
When the event is cleared, Contractor shall send a final notification of resolution.
The CA 9-1-1 Branch may review this report, including root cause analyses, with the Contractor every month, to determine if notifications need to be adjusted. See SLA Section 17.
16 CHANGE CONTROL PROCESS
The Contractor shall not make any changes after implementation and successful acceptance of the CPE service, unless approved by the CA 9-1-1 Branch. 17 CONTRACTOR TASKS AND DELIVERABLE REQUIREMENTS
17.1 MAINTENANCE PLAN
Contractor shall be responsible for maintaining all on-premises, cloud, or data center based CPE Services for the term of the Contract. No additional costs outside of the EXHIBIT 22 – Cost Worksheet, shall be incurred by the CA 9-1-1 Branch or the PSAP.
Contractor shall include a draft maintenance plan in response to this RFP. A final maintenance plan shall be submitted to the CA 9-1-1 Branch for review and approval within 90 days from Contract execution. Planned or unplanned maintenance shall not disrupt 9-1-1 service or trigger any SLAs.
Maintenance Plan shall include at a minimum:
1) Hardware Issues;
2) Servers;
3) Switches;
4) Routers;
5) Software Issues;
6) Operating System Software Issues;
7) Security System Software Issues;
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
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8) Connectivity Issues.
18 TRAINING
18.1 TRAINING TIMES AND LOCATIONS
For the purposes of training, the Contractor shall provide formal, hands-on instruction for PSAP personnel in operation of the equipment during the acceptance testing period.
Training for equipment installation coordinators and project leaders will be conducted at the PSAP.
18.2 TRAINING PLAN
The Contractor shall provide training and training materials to ensure that all users and administrators can proficiently use the 9-1-1 CPE system. The Contractor will provide the following:
1) A comprehensive training program that provides CPE users with the skills necessary to operate all features of the 9-1-1 system
2) Training at a time mutually agreed upon by the PSAP and the Contractor.
Training schedule to be created by Contractor
3) Instructors proficient with the provided solution
4) Training to be provided within two weeks of go-live (PSAP delays are not considered a reason to change the training schedule)
5) Train no more than six (6) users per instructor, per class, unless a larger class is mutually agreed to by the PSAP and the Contractor. All training classes should be scheduled so as to reduce the number of site visits necessary to train all personnel
6) In addition to CPE user training, the Contractor will provide administrator training:
a) This training shall cover routine MACs accessible by a System Administrator, routine trouble shooting procedures and problem reporting procedures. b) MIS training shall be provided no more than 30 calendar days following cutover.
c) Training will also include an on-site instructor(s) at the beginning of the system acceptance testing period. The purpose of the instructor(s) will be to assist PSAP
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
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personnel as needed after they begin using the new equipment (cutover coach).
7) Post-cutover training shall be provided to the PSAP upon the PSAP’s request.
Post-cutover training will be provided for no less than six (6) users or system administrators in any single training session.
8) Appropriate manuals and other materials must be provided to each participant in training. All manuals and materials must be provided in an electronic format only.
9) Online reference materials and manuals must be updated on a continual basis to reflect CPE system upgrades, new functionality, and system releases.
18.3 TRAINING ON NEW FUNCTIONALITY
If requested by the PSAP, training and documentation on new functionality shall be provided by the Contractor at no charge to the PSAP or the CA 9-1-1 Branch. 19 CPE SYSTEM ACCEPTANCE
Acceptance testing is intended to ensure that the system acquired operates according to the manufacturer’s technical specifications, performs as warranted by the requirements of this Contract, and exhibits a 99.999% level of availability. Acceptance testing is required for all 9-1-1 CPE deployments.
System acceptance testing shall commence on a mutually agreed date and time within 10 business days after Contractor issues a certificate of system readiness.
In the event the system does not meet the standard of performance during the initial 10 days, the CA 9-1-1 Branch will be included in ongoing communications regarding progress or delays. The acceptance-testing period shall not be delayed due to a PSAP request to make a change within a system’s featured functionality. Failures during acceptance testing period caused by sources outside of the Contractor’s control, and approved by the CA 9-1-1 Branch, shall initiate a stop-clock. If system is operating as designed (and as captured in the SOW) the PSAP may not delay system acceptance beyond the 10 day time frame. If such a delay occurs, the PSAP may be subject to loss of residual funding and shall be responsible for all labor performed by the Contractor at the hourly rate in Exhibit 22.
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
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The PSAP and the CA 9-1-1 Branch will judge the acceptability of all work performed and all work products produced by the Contractor as a result of this SOW.
19.1 ACCEPTANCE TESTING CRITERIA
1) The Contractor shall issue a certificate of system readiness when equipment and software are installed and ready for acceptance testing. Acceptance testing will begin on a date and time agreed upon by the PSAP and the Contractor and will end when the equipment and software have met the standard of performance Acceptance Testing Criteria for a period of 240 consecutive hours. 2) No invoice shall be paid by the CA 9-1-1 Branch until all of the items on the CPE system acceptance form are met. Upon successful completion of the acceptance testing period, the PSAP shall sign system acceptance and provide copies to the Contractor and the CA 9-1-1 Branch.
3) The standard of performance for acceptance testing is defined as the operation of equipment and/or software at an average level of effectiveness of 99.999% for a period of 240 consecutive hours.
4) During the acceptance testing period, if the system is not performing as intended, the Contractor shall adhere to the response time requirements specified in the SOW.
5) If the system does not meet the standard of performance within 90 consecutive calendar days after the start of the acceptance testing, the PSAP shall have the option to request a replacement system, extend the testing period, or terminate the order. The PSAP's option shall remain in effect until the system meets the performance criteria. If the system has not met the standard of performance by 180 calendar days after installation, the order may be cancelled. If the CA 9-1-1 Branch determines the same type of system and/or vendor have not met the standard of performance or agreed upon contractual obligations at more than three (3) planned installations during the term of this Contract, the system and/or vendor may be removed from the Contract at the discretion of the CA 9-1-1 Branch.
19.2 CONTRACT TERMINATION
Should the work performed, or the products produced by the Contractor fail to meet the PSAP SOW conditions, requirements, specifications, guidelines, or other applicable standards, the following resolution process will be employed, except as superseded by other binding processes.
The CA 9-1-1 Branch will notify the Contractor in writing within ten (10) State business days after completion of each phase of service of any acceptance problems by
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
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identifying the specific inadequacies and/or failures in the services performed and/or the products produced by the Contractor.
The Contractor will, within five (5) State business days after the initial problem notification, respond to the CA 9-1-1 Branch by submitting a detailed explanation describing precisely how the identified services and/or products actually adhere to and satisfy all applicable requirements, and/or a proposed corrective action plan to address the specific inadequacies and/or failures in the identified services and/or products. Failure by the Contractor to respond to the CA 9-1-1 Branch initial problem notification within the required time limits may result in immediate termination of the Contract.
The CA 9-1-1 Branch will, within ten (10) State business days after receipt of the Contractor’s detailed explanation and/or proposed corrective action plan, notify the Contractor in writing whether it accepts or rejects the explanation and/or plan. If the CA 9-1-1 Branch rejects the explanation and/or plan, the Contractor will submit a revised corrective action plan within five (5) State business days of notification of rejection. Failure by the Contractor to respond to the CA 9-1-1 Branch’s notification of rejection by submitting a revised corrective action plan within the required time limits may result in immediate termination of the Contract.
The CA 9-1-1 Branch will, within ten (10) State business days of receipt of the revised corrective action plan, notify the Contractor in writing whether it accepts or rejects the revised corrective action plan proposed by the Contractor. Rejection of the revised corrective action plan will result in immediate termination of the Contract. In the event of such termination, the CA 9-1-1 Branch shall pay all amounts due the Contractor for all work accepted prior to termination.
20 DATA HANDLING
20.1 DATA HANDLING AND OWNERSHIP
All 9-1-1 traffic data shall be the property of the PSAP. All meta-data relating to this Contract shall be the property of the CA 9-1-1 Branch. All 9-1-1 traffic data and metadata shall not be accessed or distributed by any Contractor or any of its subcontractors.
20.2 CALL DATA RECORDS
All 9-1-1 Call Data Records (CDR) are the property of the CA 9-1-1 Branch and shall be made available to the PSAP. The Contractor shall utilize Session Internet Protocol (SIP) metadata and i3 logging to monitor, track and verify data flow as a part of the CDR. All NG9-1-1 metadata shall have a ten (10) year retention period.
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
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20.3 9-1-1 TRAFFIC DATA
All 9-1-1 Traffic Data is the property of the PSAP and shall be retained as per EXHIBIT 21, TECHNICAL REQUIREMENTS.
21 PSAP HELP DESK/CALL CENTER.
Contractor shall provide a point of contact 24 hours a day, 7 days a week, 365 days a year, for the CA 9-1-1 Branch, PSAP, and Contractor personnel to report trouble on the respective CPE Services in accordance with requirements as identified in EXHIBIT 21, TECHNICAL REQUIREMENTS. The Contractor shall provide help desk and call center service in accordance with EXHIBIT 21, TECHNICAL REQUIREMENTS. 22 SERVICE LEVEL AGREEMENTS (SLA)
22.1 SLA CONTRACTOR’S MONTHLY ACTIVITY REPORT
By the 10th of each month, the Contractor shall provide the CA 9-1-1 Branch with a detailed report of system availability under this Contract using Monthly Technical SLA Compliance Report listed below, Contractor’s Monthly Activity Report, SLA Section 22.
The CA 9-1-1 Branch reserves the right to require the Contractor to make minor modifications to the format and content of these reports during the Contract term, at no cost. At the conclusion of each month’s meeting, the CA 9-1-1 Branch will advise Contractor on any SLAs that have not been met. Contractor agrees this will be final notification and will move forward with any appropriate credit or adjustment for the next billing cycle. Contractor agrees this meeting shall serve as notification in compliance with the SLA terms. The remedy for each missed SLA shall be solely determined by the State. A single outage can trigger multiple SLAs.
22.2 CONTRACTOR’S MONTLY ACTIVITY REPORT
Monthly Activity Report shall include at a minimum the fields listed below:
1) ID;
2) PSAP Name Impacted;
3) Month Date;
4) Day/Time Start;
5) Day/Time End;
6) Duration Hour: Min
7) Reporting Entity;
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
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8) Outage Type;
9) Cause of Incident/Outage;
10) Summary of Incident/Outage;
11) Yes/no if qualified for SLA;
12) The applicable SLA;
13)Rights and remedies applied to each ticket when applicable; 14) Other.
22.3 SLA REPORTING REQUIREMENTS
The following SLAs provide charts describing the definition, measurement method, objective, and rights and remedies for each category. The following SLAs are not intended to supersede any regulatory or statutory requirements and/or penalties imposed by the FCC, CPUC, or any other legislative oversight.
22.3.1 TIME TO REPAIR CRITICAL FAILURE
Definition Measurement Method Objective Rights and Remedies Critical Failure is
defined as any CPE
failure that prevents 10
digit or 9-1-1 traffic,
including but not
limited to, voice, text,
and video from being
delivered to and/or
answered at the
PSAP. Includes failure
of 25% or more
workstations at the
PSAP with 5 positions or
more. Also applies to
failure of 51% or more
workstations at the
PSAP with 4 or fewer
workstations.
Time to repair will be
measured from time failure is
reported and will conclude
when repair has been made
and the trouble ticket has
been closed.
Each Critical
Failure will be
resolved within
four (4) hours of
notification
to the
Contractor’s
customer
support
center or by
alarm,
whichever
comes first.
Each occurrence of a
failure to meet this SLA
objective shall result in
a 25% credit of the
CPE Service Cost MRC
of all affected PSAPs.
A critical failure
lasting longer than 8
hours shall result in a
credit of 100% of the
CPE Service Cost
MRC of all affected
PSAPs.
22.3.2 TIME TO REPAIR MAJOR FAILURE
Definition Measurement Method Objective Rights and Remedies Major Failure is a loss
of any 10 digit or 9-1-1
traffic processing
capability affecting
Time to repair will be
measured from time
failure is reported and will
conclude when repair has
Each Major
Failure will be
resolved within
eight (8) hours of
Each occurrence of a
failure to meet this SLA
objective shall result in
a 15% credit of the
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
either the software,
system workstations, or
the call taking system
as a whole. Call may
still be answered but
major system
functionality has been
disabled or disrupted,
e.g. Location
information, transfer,
hold, supplemental
data, etc. are
disrupted.
been made and the
trouble ticket has been
closed.
notification to
the Contractor’s
customer
support center or
by alarm,
whichever
comes first.
CPE Service Cost MRC
for all affected PSAPs.
A major failure lasting
longer than 12 hours
shall result in a credit of
100% of the CPE Service
Cost MRC of all
affected PSAPs.
22.3.3 TIME TO REPAIR MINOR FAILURE
Definition Measurement Method Objective Rights and Remedies Minor Failure is
defined as any
feature or function
that affects noncritical CPE
functionality as
specified in the SOW
or technical
requirements. This
applies specifically to
any software features
that enhance call
processing but do not
hinder call processing.
Time to repair will be
measured from time
failure is reported and will
conclude when repair has
been made and the
trouble ticket has been
closed.
Each Minor
Failure will be
resolved within
72 hours of
notification to
the Contractor’s
customer
support center or
by alarm,
whichever
comes first.
Each occurrence of
a failure to meet this
SLA objective shall
result in a 5% credit of
the CPE Service Cost
MRC for the affected
PSAP.
A minor failure lasting
longer than 240 hours
shall result in a credit
of 20% of the CPE
Service Cost MRC of
all affected PSAPs.
22.3.4 AVAILABILITY (CLOUD/DATA CENTER)
Definition Measurement Method Objective Rights and Remedies Availability captures
short duration outages
within a month that
do not trigger other
time to repair SLAs
such as Critical, Major,
and Minor.
The monthly availability
percentage equals the
scheduled uptime per
month less unavailable
time divided by scheduled
uptime per month,
multiplied by 100, on a per
PSAP basis.
Monthly up-time
shall be greater
than 99.999%.
Each occurrence of a
failure to meet this SLA
objective shall result in
a 20% credit of the CPE
Service Cost MRC for
the affected PSAP.
For more than three (3)
months in a row or five
(5) months in any 12
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
month period
occurrences of a
failure to meet this SLA
objective shall result in
the PSAP’s ability to
terminate the service
contract with 30
calendar days’ notice,
with no early
termination charges
to Cal OES or the PSAP.
For more than six (6)
months in any 12
month period,
occurrences of a
failure to meet this SLA
objective shall result in
a breach of contract,
with all service in CA
terminated.
22.3.5 OUTAGE NOTIFICATION
Definition Measurement Method Objective Rights and Remedies Outage is defined as
critical failure of CPE
(as defined in time to
repair critical failure
SLA).
Critical failure with a
duration of thirty (30)
minutes or more.
Notification to
Cal OES of all
outages of thirty
(30) minutes or
more.
$1,000 credit for
failure to notify Cal
OES within thirty (30)
minutes of outage.
Failure to report
continuing after the
initial thirty (30) minutes
will result in an
additional $5,000 per
every fifteen (15)
minute increment. Not
to exceed $25,000 per
outage.
22.3.6 DELETED
22.3.7 SLA REPORTING
Definition Measurement Method Objective Rights and Remedies Contractors shall
provide SLA
reports for each
Calendar days Contractors shall
deliver accurate
and complete
Each occurrence of a
failure to meet the
objective shall result in
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
month of activity
during the term of the
Contract.
reports no more
than 30 calendar
days following the
end of the
applicable
reporting month.
a $1000.00 credit for
each business day that
the report is not
delivered.
22.3.8 SLA REMITTANCE
Definition Measurement Method Objective Rights and Remedies Timely remittance of
service credits to the
CA 9-1-1 Branch for
missed SLA
objectives.
Billing cycle Credit shall be
applied to invoice
no more than two
billing cycles after
notification by the
CA 9-1-1 Branch of
the SLA to the
vendor.
Each occurrence of an
SLA remedy (credit)
that is not remitted
within two billing cycles
will result in an
additional $5,000.00
remittance for each
billing cycle that the
credit is not issued.
22.3.9 SOFTWARE FIX
Definition Measurement Method Objective Rights and Remedies Contractor must be
able to roll back to
previous version of
CPE software within 1
calendar day of
discovery when any
update, bug fix,
patch, hot fix, etc.
causes a critical, or
major failure at the
PSAP.
Calendar Days To prevent outages
at the PSAP due to
faulty software
updates.
Contractor to provide
$500 credit or
adjustment for every
day after notification,
until the CPE software is
rolled back.
22.3.10 QUALITY OF SERVICE
Definition Measurement Method Objective Rights and Remedies
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
Contractor shall
process and deliver
voice calls with little or
no degradation of
voice quality of the
call from the ingress
demarcation point to
the PSAP, as
measured by a third
party. SLA does not
apply if PNSP or RNSP
is determined to be
the cause of the
audio degradation.
MOS values shall be
measured by a third party to
determine the average MOS
score, unless a problem has
been detected.
At five (5)
minute intervals,
99% of the MOS
measurements
shall exceed 2.6
and 90% shall
exceed 3.8.
For the affected PSAP:
25% credit, or
adjustment of CPE MRC
for single occurrence.
50% credit/or
adjustment of CPE MRC
for second occurrence
within a 60-minute
period. 100% credit/or
adjustment of CPE MRC
for third occurrence
within a 60-minute
period.
22.3.11 PLANNED OUTAGES
Definition Measurement Method Objective Rights and Remedies All planned outages
shall be communicated
to the CA 9-1-1 Branch
as well as the PSAPs via
written and verbal
notification and
justification.
Notification shall occur no
less than 48 hours prior to
planned outage.
To provide
advanced
warning,
enabling Cal
OES and the
PSAPs time to
prepare.
Lack of 48 hours’ notice
shall result in a one-time
$10,000 credit to Cal
OES.
22.3.12 NON-DELIVERY OF SYSTEM REQUIREMENTS
Definition Measurement Method Objective Rights and Remedies CPE shall deliver all
functional requirements
as spelled out in this
SOW as well as Exhibit
21. PSAP notification
and subsequent
validation of noncompliance shall be
penalized by Cal OES.
Any non-functioning
technical requirement, per
RFP technical requirements
checklist.
To ensure all
CPE features
and functions
are delivered to
the PSAP.
Credit or adjustment of
TMRC for 75% of
deployed PSAPs per
month upon discovery
and validation, until
functionality is
delivered and verified
by the CA 9-1-1 Branch.
If functionality is not
delivered within 18
months, Cal OES shall
consider this a breach
of contract. All CPE
services with the
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
vendor in CA will be
terminated.
22.3.13 FAILURE TO COLLABORATE
Definition Measurement Method Objective Rights and Remedies Contractor shall
incorporate, when
required, necessary
Cal OES approved
changes to the
interface or
connection between
NGCS and CPE.
Calendar Days. Interface
changes to CPE shall be
implemented within 6
months of successful
completion of testing in the
Cal OES NG9-1-1 Lab.
To ensure
collaboration and
cooperation
between NGCS
and Contractors,
allowing for NG9-
1-1 evolution over
time.
Failure to comply shall
result in a $500 per day
credit, adjustment to
Cal OES.
22.3.14 ROOT CAUSE ANALYSIS FOR UNPLANNED OUTAGES
Definition Measurement Method Objective Rights and Remedies Root cause analysis
(RCA) shall be
provided to Cal OES
for all unplanned
outages.
Calendar days
Contractor shall provide
RCA with 30 business
days of any unplanned
outage.
To give Cal OES
visibility into the
NG9-1-1 ecosystem.
Failure to comply will
result in a $500 per day
credit, adjustment to
Cal OES
22.3.15 SYSTEM MONITORING (CLOUD/DATA CENTER)
Definition Measurement Method Objective Rights and Remedies Contractor shall
deliver all system
monitoring access
24/7/365.
The monthly availability
percentage equals the
scheduled uptime per
month less unavailable
time divided by
scheduled uptime per
month, multiplied by 100.
Scheduled uptime is
based on 24x number of
days in the month. The
monthly availability
percentage shall be
based on the cumulative
total of all outage
durations for each
calendar month.
99.999% availability
of system
monitoring to Cal
OES.
Each occurrence of
a failure to meet this
SLA objective shall
result in a 15% credit
of the Vendor’s total
CPE Service Cost
MRC.
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
22.3.16 CUMMULATIVE / MULTIPLE SLA LIMITATIONS
Definition Measurement Method Objective Rights and Remedies Contractor, shall be
responsible to remit
credits, adjustments,
and SLA reports in the
event a single event
triggers multiple SLAs.
Multiple SLA’s triggered in a
single month by a single
event.
Establish a
maximum SLA
threshold.
In the event multiple
SLA’s are triggered
by a single event in a
single month, the
total cumulative SLA
credit / adjustment
shall not exceed 50%
of the total MRC for
the month
corresponding to the
event, unless a single
SLA violation
identifies a larger
right and remedy.
22.3.17 STANDARDS COMPLIANCE UPDATES
Definition Measurement Method Objective Rights and Remedies Contractor, shall
update the CPE
solution to comply
with NENA i3
standards, based on
the timeline and
deployment process
as directed by the CA
9-1-1 Branch. For
most, but not
necessarily all
updates, the CA 9-1-1
Branch will direct a
minimum timeline of
six (6) months.
Timeline begins when
directed by the CA 9-1-1
Branch. Measurement will
be in calendar days.
Timely deployment
of CPE upgrades
based on
notification by the
CA 9-1-1 Branch.
Failure to deliver by15
days of the CA 9-1-1
Branch directed
deadline shall result in
50% credit of the
affected month’s
MRC for each
deployed solution.
Failure to deliver by
180 days of the CA 9-
1-1 Branch directed
deadline shall result in
100% credit of the
affected month’s
MRC for each
deployed solution
and a Senior
Executive shall
appear at the 9-1-1
Advisory Board to
report on the vendors
failure to comply.
Failure to deliver by
365 days of the CA 9-
1-1 Branch directed
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
deadline shall result in
Contract termination.
22.3.18 I3 COMPATABILITY FOR ON PREMISE CALL HANDLING
Definition Measurement Method Objective Rights and Remedies Contractor shall
provide CPE solutions
which complies with
NENA i3 standards.
If call handling system is
not NENA i3 compliant,
Contractor will be
provided 180 calendar
days from date of
proposed NG network golive to make necessary
updates.
Timely deployment
of CPE updates
based on NG
network go-live.
Failure to deliver by
calendar 180 days of
the CA 9-1-1 Branch
directed deadline
shall result in 100%
credit of the NRC, as
listed on the TD288,
for each deployed
solution and a Senior
Executive shall
appear at the 9-1-1
Advisory Board to
report on the vendors
failure to comply.
Failure to deliver by
365 calendar days of
the CA 9-1-1 Branch
directed deadline
shall result in Contract
termination.
22.4 STOP CLOCK CONDITIONS
The following stop-clock conditions shall apply during the term of this Contract including any and all extensions. Timeframes are dependent on the length of time the Contractor takes to restore the service, minus the time associated with events outside of the Contractor’s control, and approved by the CA 9-1-1 Branch, to prevent punitive damages from being assessed.
1) Periods when a restoration or testing effort is delayed at the specific request of the PSAPs with CA 9-1-1 Branch approval. The stop-clock condition shall exist during the period the Contractor was delayed, provided that reasonable and documented efforts are made to contact the PSAPs during the applicable stopclock period 2) Time after a service has been restored, but the PSAPs is not available to verify that the service is working
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
3) Restoration cannot be achieved because the problem has been isolated to wiring and/or connectivity that is not maintained by Contractor, or any of its subsidiaries, subcontractors, or affiliates
4) Trouble caused by a UPS problem outside of the responsibility of the Contractor 5) Lack of building entrance facilities or conduit structure that are the PSAPs responsibility to provide
6) PSAP access that is restricted as a result of an emergency 7) Site contact refuses access to technician who displays proper identification 8) Any problem or delay caused by a third party not under the control of Contractor, with CA 9-1-1 Branch approval. Contractor’s affiliates, subsidiaries, or subcontractors under the control of Contractor are not subject to this stop-clock provision
NOTE: A PSAPs request to hold a ticket open for observation shall not constitute a stopclock condition. The PSAP or technician is required to open a new ticket for observation.
22.5 REPORTING TROUBLE TICKET LOG
Contractors shall maintain a Trouble Ticket Log that will track the progress and status of restoration for all SLAs. The Contractor’s Trouble Ticket Log will include the date and time that each failure was reported, or system alarm of failure whichever occurs first, each PSAP affected by the failure, the current status of the restoration process and the date and time that the failure is remedied to the PSAP representative’s satisfaction.
All trouble tickets shall be e-bonded with RNSP and PNSP Contractors.
The Contractor shall provide a dashboard for remote, 24/7/365 access to the CA 9-1-1 Branch, as well as requesting PSAPs, in order to track progress of the restoration of failures and to validate SLA calculations.
23 INSURANCE REQUIREMENTS
Contractor shall comply with all requirements outlined in the one (1) General Provisions section and two (2) Contract Insurance Requirements outlined in this section. No payments will be made under this Contract until Contractor fully complies with all requirements.
1) General Provisions Applying to All Policies
a) Coverage Term – Coverage needs to be in force for the complete term of the Contract. If insurance expires during the term of the Contract, a new
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
certificate must be received by the State at least 30 days prior to the expiration of this insurance. Any new insurance must comply with the original terms of the Contract;
b) Policy Cancellation or Termination & Notice of Non-Renewal – Contractor is responsible to notify the State within five (5) business days of any cancellation, non-renewal or material change that affects required insurance coverage. New certificates of insurance are subject to the approval of the Department of General Services and the Contractor agrees no work or services will be performed prior to obtaining such approval. In the event Contractor fails to keep in effect at all times the specified insurance coverage, the State may, in addition to any other remedies it may have, terminate this Contract upon the occurrence of such event, subject to the provisions of this Contract; c) Premiums, Assessments and Deductibles – Contractor is responsible for any premiums, policy assessments, deductibles or self-insured retentions contained within their insurance program;
d) Primary Clause – Any required insurance contained in this Contract shall be primary, and not excess or contributory, to any other insurance carried by the State;
e) Insurance Carrier Required Rating – All insurance companies must carry an AM Best rating of at least “A–” with a financial category rating of no lower than VII. If the Contractor is self-insured for a portion or all of its insurance, review of financial information including a letter of credit may be required;
f) Endorsements – Any required endorsements requested by the State must be physically attached to all requested certificates of insurance and not substituted by referring to such coverage on the certificate of insurance; g) Inadequate Insurance – Inadequate or lack of insurance does not negate the Contractor’s obligations under the Contract;
h) Use of Subcontractors - In the case of Contractor’s utilization of subcontractors to complete the contracted scope of work, Contractor shall include all subcontractors as insured’s under Contractor’s insurance or supply evidence of subcontractor’s insurance to the State equal to policies, coverages, and limits required of Contractor. i) Contractor may, in its sole discretion, self-insure any of the required insurance under the same terms as required by this Agreement subject to approval by the State of California.
2) Contract Insurance Requirements
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
Contractor shall display evidence of the following on a certificate of insurance evidencing the following coverages:
a) Commercial General Liability
Contractor shall obtain, at Contractor’s expense, and keep in effect during the term of this Contract, Commercial General Liability Insurance covering bodily injury, and property damage in a form and with coverages that are satisfactory to the State. This insurance shall include personal and advertising injury liability, products, completed operations, and contractual liability coverage for the indemnity provided under this Contract. Coverage shall be written on an occurrence basis in an amount not be less than $1,000,000 per occurrence. Annual aggregate limit shall not be less than $2,000,000. The State of California, its officers, agents, and employees are to be included as additional insured by endorsement with respect to liability caused in whole or in part by Contractor’s work or operations with respect to this Agreement b) Automobile Liability
Contractor shall maintain motor vehicle liability with limits of not less than $1,000,000 combined single limit. Such insurance shall cover liability arising out of a motor vehicle including owned, hired, and non-owned motor vehicles. The State of California, its officers, agents, and employees are to be included as additional insured by endorsement with respect to liability arising out of such accident with respect to this agreement. c) Workers’ Compensation and Employer’s Liability
Workers’ Compensation insurance as required by the State of California, with Statutory Limits, and Employer’s Liability Insurance with limit of no less than $1,000,000 per accident for bodily injury or disease. Policy shall be endorsed to include a waiver of subrogation in favor of State of California. d) Technology Professional Liability/Errors and Omissions Insurance appropriate to the Contractors profession and work hereunder, with limits not less than $1,000,000 per claim. Coverage shall be sufficiently broad to respond to the duties and obligations as is undertaken by the Contractor in this agreement. The policy shall provide coverage for breach response costs as well as regulatory fines and penalties as well as credit monitoring expenses with limits sufficient to respond to these obligations.
1. The Policy shall include, or be endorsed to include, property damage liability coverage for damage to, alteration of, loss of, or destruction of electronic data and/or information “property” of the State in the care,
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
custody, or control of the Contractor. If not covered under the Contractors liability policy, such “property” coverage may be endorsed onto the Contractors Cyber Liability Policy as covered property as follows:
Cyber Liability Coverage in an amount sufficient to cover the full replacement value of damage to, alteration of, loss of, or destruction of electronic data and/or information “property” of the State that will be in the care, custody, or control of Vendor.
3) If Policy is written on a claims-made basis provide the following:
a) The Retroactive Date must be shown, and must be before the date of the Contract or the beginning of Contract work;
b) Insurance must be maintained and evidence of insurance must be provided for at least five (5) years after completion of the Contract of work;
c) If coverage is canceled or non-renewed, and not replaced with another claims-made policy form with a Retroactive Date prior to the Contract effective date, the Contractor must purchase “extended reporting” coverage for a minimum of five (5) years after completion of work.
4) Other Required Insurance Provisions. Certificate of Insurance must also contain all of the following provisions:
a) Name and address of the insurance company, the policy number, and the beginning and ending dates of the policy;
b) Contractor is responsible to notify the State within thirty (30) calendar days before the effective date of any cancellation, non-renewal, or material change that affects required insurance coverage. In the event Contractor fails to keep in effect at all times the specific insurance coverage, the State may, in addition to any other remedies it may have, terminate this Contract upon the occurrence of such event, subject to the provisions of this contract;
c) The Contractor shall submit the certificate of insurance, identifying the California Governor’s Office of Emergency Services Contract number.
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
24 BUDGET DETAIL AND PAYMENT PROVISIONS
1) The Contractor shall be limited to two (2) months of back billing including any reconciliation effort, on all services and functionality ordered under the Contract. Invoices presented more than 12 months after the formal acceptance of the service or functionality will not be considered valid and shall not be paid;
2) The Contractor shall reconcile incorrect invoices within 30 calendar days from the date of notification by the CA 9-1-1 Branch of the discrepancy. The CA 9-1- 1 Branch shall suspend all current charges when unresolved disputed items extend beyond 90 days. Remittance shall resume to include any outstanding payments, upon resolution;
3) The Contractor shall issue invoices to the CA 9-1-1 Branch for only those milestone services after system testing and acceptance, as agreed by the CA 9- 1-1 Branch. The NRC and the MRC shall be on separate invoices; 4) The Contractor shall render invoices for total monthly service charges following the month for which the charges accrue. Monthly service billing shall only be billed in full month increments after service has been rendered; 5) The Contractor shall provide invoices under this Contract in accordance with the
CA 9-1-1 Branch Operations Manual. Example: Exhibit A, SOW - Attachment 1 CPE SERVICE INVOICE TEMPLATE;
6) All invoices submitted to the CA 9-1-1 Branch as a result of this Contract will be billed separately from other charges the Contractor may currently be billing.
Invoices not received in the approved format shall not be processed; 7) Payment for services performed under this Contract shall not exceed the rates listed in EXHIBIT 22 COST WORKBOOK. It shall be the CA 9-1-1 Branch Advisory and Compliance Unit Supervisor’s determination as to whether a service has been successfully completed and is acceptable;
8) Submit electronic invoices with reference to the Contract number to:
Email: [email protected]
California Governor’s Office of Emergency Services
Public Safety Communications
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
Attention: CA 9-1-1 Branch
9-1-1 Reconciliation Unit
601 Sequoia Pacific Blvd., MS9-1-1
Sacramento CA 95811
9) The Contractor shall not assess late fees for any reason; 10) The Contractor costs related to items such as travel or per diem are costs of the Contractor and will not be paid separately as part of this Contract. 25 BUDGET CONTINGENCY CLAUSE
1) Payment will be made in accordance with, and within the time specified in, Government Code Chapter 4.5, commencing with Section 927. Payment to small/micro businesses shall be made in accordance with and within the time specified in Chapter 4.5, Government Code 927 et seq.
2) It is mutually agreed that if the Budget Act of the current year and/or any subsequent years covered under this Contract does not appropriate sufficient funds for the program, this Contract shall be of no further force and effect. In this event, the CA 9-1-1 Branch shall have no liability to pay any funds whatsoever to the Contractor or to furnish any other considerations under this Contract and Contractor shall not be obligated to perform any provisions of this Contract. 3) If funding for any fiscal year is reduced or deleted by the Budget Act for purposes of this program, the CA 9-1-1 Branch shall have the option to either cancel this Contract with no liability occurring to the CA 9-1-1 Branch, or offer an amendment to the Contract to reflect the reduced amount.
26 GENAI
26.1 DEFINITIONS:
For purposes of this Section, the following terms shall be given the meaning shown below.
26.1.1 Artificial Intelligence (AI): an engineered or machine-based system that varies in its level of autonomy and that can, for explicit or implicit objectives, infer from the input it
receives how to generate outputs that can influence physical or virtual environments (Gov Code §§ 11549.64 & 11546.45.5).
26.1.2 GenAI Training Data: any content, information, or data that is used to train, tune, test, or validate a GenAI, including text, images, video, audio, code, or similar types of input.
26.1.3 Generated Data: any output, results, content, or other data that is produced by GenAI, including but not limited to text, images, video, audio, code, or similar types of
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
output.
26.1.4 Generative AI (GenAI): an AI system that can generate derived synthetic content, including text, images, video, and audio, that emulates the structure and characteristics of the system’s GenAI Training Data (Gov Code §11549.64).
26.1.5 Hallucination: Generated Data that is nonsensical, false, or misleading, and is not based on real or existing data, but is instead produced by bias or the GenAI’s extrapolation or creative interpretation of its Gen AI Training Data.
26.1.6 Materially Impacts: shall have the same meaning set forth in State Administrative Manual (SAM) 4986.2.
26.1.7 Prompt: any written, spoken, or rendered information provided as a query, command, or other form of input, to any GenAI in connection with this Contract. For avoidance of doubt, Prompt includes any input automatically detected or created by the GenAI, as well as any derivate works of a Prompt or collection of Prompts.
26.2 GENAI DISCLOSURE OBLIGATIONS:
26.2.1 Disclosure Obligations:
(a) Contractor must immediately notify the State in writing if it: (1) intends to provide GenAI as a Deliverable to the State; or (2) intends to utilize GenAI, including GenAI from third parties, to complete all or a portion of any Deliverable that materially impacts: (i) functionality of the System, (ii) risk to the State, or (iii) Contract performance. For avoidance of doubt, the term “materially impacts” shall have the same meaning set forth in State Administrative Manual (SAM) § 4986.2 Definitions for GenAI. (b) Such notification shall be provided to the State designee identified in this Contract. (c) At the direction of the State, Contractor shall discontinue the provision to the State of any previously unreported GenAI that results in a material impact to the functionality of the System, risk to the State, or Contract performance, as determined by the State. (d) If the use of previously undisclosed GenAI is approved by the State, then Contractor will update the Deliverable description, and the Parties will amend the Contract accordingly, which may include incorporating the GenAI Special Provisions into the Contract, at no additional cost to the State.
26.2.2 Failure to Disclose or Discontinue GenAI Use: The State, at its sole discretion, may consider Contractor’s failure to disclose or discontinue the provision or use of GenAI as described above, to constitute a material breach of Contract when such failure results in a material impact to functionality of the System, risk to the State, or Contract performance. The State is entitled to seek any and all remedies available to it under law as a result of such breach, including but not limited to termination of the contract, for default pursuant to Section 17.
26.3 CONTRACTOR’S OBLIGATIONS FOR RESPONSIBLE USE:
26.3.1 Contractor shall ensure that it has obtained all necessary consents, permissions, and licenses from data subjects and third parties to use the GenAI for this Contract.
Subject to Section 21, Contractor represents and warrants, it has the appropriate U.S.
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
Intellectual Property Rights associated with any GenAI used in the Deliverables provided under the Contract.
26.3.2 Contractor shall ensure that the GenAI included, or made available as part of the Deliverables is equitable, non-discriminatory, and reasonably well-designed to avoid harmful, offensive, dangerous, and unlawful impact. (Government Code11549.63. Contractor shall be liable for any Hallucination produced by the GenAI that has an adverse impact on Generated Data or a Deliverable.
26.3.3 Contractor shall comply with all applicable laws and regulations, including as set forth in Section 7 above and these General Provisions in relation to the provision or use of any GenAI in the Deliverables.
26.4 GENAI TRAINING DATA OWNERSHIP:
Except as otherwise agreed to by the Parties, Contractor shall retain all ownership and intellectual property rights in the GenAI Training Data it provides.
26.5 RIGHTS TO STATE GENERATED DATA:
In addition to Government Purpose Rights set forth in Section 9, the Parties agree that Generated Data created from a State provided Prompt is not a derivative work of the GenAI Training Data. Notwithstanding the preceding sentence, in the event a court of competent jurisdiction determines that Generated Data created from a State-provided Prompt constitutes a derivative work of the GenAI Training Data, Contractor agrees to grant the State an unlimited, irrevocable, worldwide, perpetual, royalty-free, nonexclusive right, and license to use, modify, reproduce, perform, release, display, create derivative works from, and disclose the Generated Data for any State Government Purpose Rights.
26.6 CONTRACTOR’S USE OF STATE DATA:
Contractor shall not incorporate any Non-Public State Data into GenAI Training Data and shall not otherwise utilize Non-Public State Data to train, tune, maintain, improve, or develop GenAI, except with the express written authorization from the State specifying the Non-Public State Data that may be used along with the acceptable scope of such usage.
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
SOW - ATTACHMENT 1: CPE SERVICE INVOICE SAMPLE TEMPLATE
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020 Page 207 of 480
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
SOW - ATTACHMENT 1A: CPE SERVICE INVOICE TEMPLATE INSTRUCTIONS
1. VENDOR: Name, Vendor Remittance Address, and Direct contact number for inquires on this account
2. DATE: Invoice issue date
3. CONTRACT/TRACKING NO: Contract number (Ref. TDe-288) and state tracking number ‘mandatory’ (Ref. TDe-288)
4. ACCOUNT NUMBER: Vendor account number identifier
5. INVOICE NO: Vendor invoice number identifier
6. INVOICE TO:
Email: [email protected]
Cal OES, CA 9-1-1 Branch
601 Sequoia Pacific Blvd, MS-911
Sacramento, CA 95811-0231
7. SHIP TO (1ST LINE): County Code, PSAP Number, Service Number, Vendor Abbreviation
8. SHIP TO: PSAP location address of delivery service
9. SYSTEM ACCEPTANCE DATE: the date installation is complete and confirmed accepted
10. PSAP LOCATION NAME: PSAP Name referenced by State
11. SERVICE TYPE: Category name Funding Request
12. SERVICE PERIOD: date & month through date & month (ex: 01 JULY-31 JULY)
13. EQUIPMENT: One time Equipment total charge
14. LABOR: One time Labor total charge
15. OTHERS: Input One Time total charges name beyond Equipment, Labor, Maintenance
16. TAXES/SURCHARGES: One-time total charge for Taxes/Surcharges
17. NEW CHARGES: Total invoice charges to paid for current invoice
18. $_____MONTHLY: Monthly amount for invoice when maintenance starts
19. TERMS: the current invoice cycle of the total cycle for maintenance
20. EFFECTIVE ____ TO EXPIRED ______: Date maintenance starts and date maintenance ends
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
21. TOTAL OF APPROVED TD 288: Total amount the TD 288 has approved
22. DESCRIPTION: detailed description of service including identifier ID relation
23. QUANTITY: Unit of measure/ # of services
24. UNIT PRICE: U.S. dollar amount per quantity
25. LINE TOTAL: Per Specific Service total amount
26. TOTAL: New Current Charges for this invoice
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
SOW - ATTACHMENT 2 - PSAP LIST
California Statewide Statistics and PSAP Location Information Upon request, the Contractor shall be provided with the most current PSAP list by Cal OES.
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
SOW - ATTACHMENT 3 – SAMPLE SOW TEMPLATE
This document is a template that will serve as a starting point to develop the SOW that will be submitted to the PSAP to support ordering CPE.
A. Cover Page (should include the following)
1. Contractor Name
2. PSAP Name
3. Project name
4. Table of Contents
5. Include all of the major categories and subcategories B. Body
1. Overview
a. An overall statement about the purpose of the SOW and scope of the project b. A list of all equipment, including quantities, individual prices for hardware, and evergreen service monthly costs
c. A description of the equipment that is to be provided by the PSAP d. Specific equipment that will not be provided by the Contractor to ensure that the PSAP and the State understand what has been specifically excluded from the project
e. Any other general issues.
2. Design
a. System overview including a description of the equipment and services provided. This includes but is not limited to network configuration and interfaces, gateways, UPS, logging recorders, interfaces to other equipment and any other pertinent system elements
b. Description of the network elements to be connected to the system including NG9-1-1 trunks, administration lines, ring-down lines, direct connects, remote maintenance lines, contact closures, and any other network connections that will be configured in the system
c. Integration Requirements to other equipment such as CAD, radio, and time syncing equipment;
3. Change Requests
a. Change orders will be allowed upon approval from both the PSAP and the CA 9-1-1 Branch. Include a copy of vendor change order form.
4. Acceptance Testing
a. An Acceptance Test Plan with a clear description of the acceptance testing process that is consistent with the Contract Requirements including the System Acceptance Checklist (Checklist form will be made available in the Chapter III Funding Manual)
b. A description of how MACs are handled once Acceptance has been signed off by the authorized PSAP representative.
5. Names of Responsible Parties and Contact Information a. Names and contact information of all the responsible parties from the Contractor, PSAP, and the CA 9-1-1 Branch.
6. Responsibilities
a. Contractor responsibilities
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
b. PSAP responsibilities
c. CA 9-1-1 Branch responsibilities.
7. PSAP admin/business line profile that will be integrated into the CPE, as well as 9-1-1 bandwidth (NG 9-1-1 Trunk).
8. Installation Schedule
a. List of key dates beginning with the estimated funding approval date from the CA 9-1-1 Branch. Revised schedule from the Contractor will be required once TD-288 is issued.
b. Include site readiness date, installation date, system in-service date, anticipated PSAP acceptance date and any other dates pertinent to the success of the project.
9. Evergreen Service Provisions
a. Acknowledgement of the terms of the evergreen service provisions of the Contract.
10. Evergreen Plan
a. Remote maintenance/update processes
b. Response times for critical, major, and minor outages c. 24/7 contact numbers to report trouble
11. Training Plan:
a. A description of the training that will be provided to the PSAP personnel b. List of the user manuals/websites that will be provided by the Contractor; c. List of the technical service manuals/websites that will be provided by the Contractor.
12. SOW Approval
a. A sign-off page for the authorized PSAP representative to approve the content of the SOW.
13. Appendices
a. Site Certification Document: The document that describes the building and environmental changes that the PSAP must make to accommodate the new or updated system
b. Floor Plan: Diagrams of the room where the workstations will be deployed, and the NG9-1-1 trunk point of ingress at the PSAP
c. Pricing and Terms: A copy of the detailed quote from the Contractor for the project that includes quantities, and monthly evergreen costs d. Forms: Samples of the forms that will be used for the project such as change request forms, issue communications forms and any other applicable forms
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
SOW - ATTACHMENT 4 – CONTRACTOR’S LICENSE INFORMATION
(Installation Services Only)
The Contractor shall obtain, at their own expense, all license(s) and permit(s) required by law for accomplishing any work required in connection with this Contract. The Contractor shall complete the applicable Contractor’s license information below in accordance with the Contractor’s State License Board, Department of Consumer Affairs. At a minimum, a California C-7 license is required prior to commencement of work which may include the installation of cable and wiring and electrical modification.
Contractors or subcontractors performing cable and/or wiring installation work or structural modifications are required to have the appropriate State Contractor’s license. The license must be in the name of the company or the name of the “qualifying individual” of the company. It is the Contractor’s responsibility to ensure that the Contractor and/or Subcontractor maintain a current CA C-7 license during the term of the Contract and may be verified by the State at any time. The Contractor may not perform any work at or with a PSAP without valid license.
CONTRACTOR:
Class _________________________________ License No: __________________ Licensee: _________________________________ Expiration Date: ___________________ Class _________________________________ License No: ___________________ Licensee: _________________________________ Expiration Date: ___________________ Note: Contractor (Firm’s Name or a Responsible Managing Employee) must be licensed in addition to all subcontractor(s) performing under this Contract.
SUBCONTRACTOR 1
Class _________________________________ License No: _________________ Licensee: _________________________________ Expiration Date: ___________________ Relationship of Licensee to Contractor: _______________________________________________ SUBCONTRACTOR 2 Class _________________________________ License No: __________________ Licensee: _________________________________ Expiration Date: ___________________ Relationship of Licensee to Contractor: ______________________________________________
CA Governor’s Office of Emergency Services Contract Number: 6138-2020 A3 Contractor Name: AT&T
March 26, 2020
SOW – ATTACHMENT 5 – PROJECT MILESTONE REPORT
March 26, 2020
Disclaimer: The original version and any subsequent addendums of the RFP released by the Procurement Official, remain the official version. In the event of any inconsistency between the Bidder’s versions, articles, attachments, specifications or provisions which constitute the Contract, the official State version of the RFP in its entirety shall take precedence.
Issued by:
STATE OF CALIFORNIA
California Governor's Office of Emergency Services
EXHIBIT 21, TECHNICAL REQUIREMENTS
CA Next Generation 9-1-1 - Call Processing Equipment
State of California
CA Governor's Office of Emergency Services EXHIBIT 21
Technical Requirements
RFP 6104-2019
CA NG9-1-1 CPE Services
CA NG9-1-1 CPE Services Instructions
Bidders shall submit their narrative response to describe how the Technical Requirements in the
21.0-Technical Requirements Tab are met per the instructions in RFP Part 1, Technical Requirements instructions and submission requirements.
Bidder shall submit their narrative response in the form provided in SOW Exhibit 20 - Technical Requirement Response Template. The Bidder is responsible to ensure their response for each narrative requirement in 21.0 is no more than two (2) pages.
Bidder may submit no more than two (2) pages of diagrams to support each narrative response.
The diagrams shall be a visual representation of the narrative response and will be limited to no more than 100 words per diagram, which will include diagram labels.
Any typed information that goes beyond the 2nd page of the SOW Exhibit 20 - Technical Requirement Response Template will not be considered as a part of this evaluation.
Bidder shall provide response, Yes "Y" or No "N", to the 'CPE Service Provider Agreement' on each tab, including the 21.0-Narrative Requirements.
State of California
CA Governor's Office of Emergency Services
EXHIBIT 21
Narrative Requirements - CPE
RFP 6104-2019
CA NG9-1-1 CPE Services
21.0 Narrative Requirements
Requirement
Contractor must provide a written narrative for the requirements noted in Exhibit 21.0 and include with its Final Bid Submission in accordance with Section 6, Proposal/Bid Format and Submission Requirements
CPE Service Provider
Agrees to meet the
Requirement
YES/NO
Interface Requirements
21.0.1 Describe how the CPE shall interface with the peripheral analog and digital equipment configurations already in place at all PSAPs. The description shall include the interface to CAD, radio, and logging recorder.
Yes
21.0.2 Describe how CPE shall interface with phone system requirements for any PSAPs that have administrative telephone lines/ring down lines/business lines, PRI with caller ID, intercom, paging, local control circuits, PBX (IP or legacy), and Centrex with caller ID configured within the CPE at their PSAP. Description shall include how lines terminating on the CPE will be configured in a cloud CPE solution.
Yes
21.0.3 Describe how the CPE shall support a direct interface to the NG911 network in California. Description shall include how CPE solution will interface to the PNSP and RNSP in a NENA i3 compliant format and how the connections will be redundant and
geographically diverse.
Yes
21.0.4 Describe the key success factors for CPE deployment, to include the initial deployment of the data center or native cloud solution interface with PNSP and RNSP. The description must include challenges and mitigation strategies that may impact the project's critical path.
Yes
Functionality Requirements
21.0.5 Describe how the CPE shall support long term recording as required by 21.2.4 and 21.2.5 of all circuits and positions at the data center or in the cloud solution. Describe how this will be accomplished via NENA i3 compliant SIP recording (SIPREC).
Yes
21.0.6 Describe how the CPE shall be configured to avoid all single points of failure within the system and to ensure 99.999% availability.
Description shall include integration of IP phone sets per 21.2.16 Yes
State of California
CA Governor's Office of Emergency Services
EXHIBIT 21
Narrative Requirements - CPE
RFP 6104-2019
CA NG9-1-1 CPE Services
21.0.7 Describe how the system shall scale to meet expected demand over time, without limitation of any physical onsite hardware, human intervention, or system resources during disasters or high demand events while maintaining 99.999% availability for PSAPs deployed on your platform. Description shall include the maximum call volume the solution will support and how the proposed solution is scalable. Description shall include the role licensing agreements have in scalability, if applicable.
Yes
21.0.8 Describe how system failures within an active operational component shall result in no loss of service or capability. Yes
21.0.9 Describe how CPE shall deliver and display secure NG9-1-1 traffic from RNSP and PNSP. Answer shall include accurate location information as well as supplemental data (Z axis coordinates, IoT streams, and video).
Yes
21.0.10 Describe CPE Automatic Call Distribution (ACD) functionality at the PSAP. Describe how ACD supports NENA i3 call flow. Describe how ACD functions in conjunction with policy based routing.
Yes
System Monitoring Requirements
21.0.11 Describe how the CPE solution shall maintain trouble ticket ebonding with RNSP and PNSP using standardized API developed by PNSP. Description shall include the integration of system monitoring with the data delivered from each RNSP and the PNSP.
Description shall include how CPE solution mitigates accountability discrepancies between PNSP, RNSP, and CPE vendor.
Yes
21.0.12 Describe how the system monitoring dashboard will display and report the health of the CPE solution. Description shall include how the dashboard will monitor the health of CPE solution and any PSAP equipment to ensure that SLAs are being met.
Yes
21.0.13 Describe CPE dashboard and how it provides near real time CPE outage monitoring and reporting to support the description provided in 21.0.12. Description shall include a definition of near real time. Description shall also include how CA 9-1-1 Branch will access the dashboard monitor, this shall include statistical data, printable reports, and outage notifications with duration.
Yes
Technology Requirements
State of California
CA Governor's Office of Emergency Services
EXHIBIT 21
Narrative Requirements - CPE
RFP 6104-2019
CA NG9-1-1 CPE Services
21.0.14 Describe if the CPE will be deployed as a cloud native or data center solution. The description shall include how the solution will utilize a geographically diverse, interconnected, redundant, and survivable platform within CONUS. The description shall include how the CPE will be dedicated to California with capability that provides 99.999% availability.
Yes
21.0.15 Describe how all updates, fixes, upgrades, patches, etc. shall be executed in the cloud or data centers and pushed out to each PSAP in a manner consistent with evergreen support. Description shall include how your solution will roll back to previous versions if updates or changes cause unintended failures or performance problems at any PSAP.
Yes
21.0.16 Describe how CPE will allow two-way communication with the 9-1- 1 caller's device for push/pull notification. This includes PSAP video initiation and text from 9-1-1.
Yes
21.0.17 Describe how CPE will utilize an open standards methodology where ever possible. Description shall include how proprietary standards and or protocols are minimized within the proposed CPE system and shall address any limitations that may result from those proprietary components. Finally, where systems utilize customized solutions, the description shall identify the standard or protocol substituted and provide a descriptive narrative with regard to meeting NENA i3 standards.
Yes
21.0.18 Bidder shall describe what happens to an active call when one side of system call handling (i.e. Data Center A) or a cloud instance goes offline. Bidder shall explain where the call reappears. Bidder shall also decribe what happens when an active call in ACD queue needs to route to another PSAP. Bidder shall include network diagrams.
Yes
21.0.19 Bidder to describe how their solution and leadership is flexible to accommodate minor variations in functionality or PSAP needs that demonstrates a commitment to transparency within bidder's Exhibit 22 MRCs. For example: NENA updates the i3 specification for EIDO or requirement to comply with PSAP (Public Safety Answering Point) Credentialing Agency (PCA).
Yes
State of California
CA Governor's Office of Emergency Services
EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG 9-1-1 CPE Services
21.1 CPE Interface Requirements
Requirement
Mandatory CPE Interface Requirements
The requirements are organized into General Requirements and then more specific requirements for each deployment method.
CPE Service
Provider
Agrees to
meet the
Requirement
YES/NO
21.1.1 CPE shall include a Graphical User Interface (GUI) that allows PSAP and/or call taker to personalize the CPE screen layout. Yes
21.1.2 CPE shall utilize the standardized API developed by the PNSP and the CA 9-1-1 Branch for all interfaces to deliver 9-1-1 traffic to the CPE.
Yes
21.1.3 CPE shall support a NENA i3 compliant interface to the existing CAD system in operation at the PSAP. All non-i3 ready CAD systems require interface providing serial ALI spill functionality Yes
21.1.4 CPE shall connect to analog or digital audio interface devices at the PSAP to support consistent audio levels from radio and CPE for the call taker.
Yes
21.1.5 CPE shall interface with PSAP phone system. This includes administrative telephone lines, ring down lines, business lines, PRI with caller ID, intercom, paging, local control circuits, PBX (IP or legacy), or Centrex, etc. with caller ID configured within the CPE at their PSAP.
Yes
21.1.6 CPE shall support the interface developed by PNSP and RNSP as directed by the CA 9-1-1 Branch for delivery of all 9-1-1 traffic and must support the NENA i3 standard.
Yes
21.1.7 CPE shall interface with CA 9-1-1 Branch's call data record solution via NENA i3 logging standard, or the CA 9-1-1 Branch defined XML standard.
Yes
21.1.8 CPE shall ingest and display the CA 9-1-1 Branch statewide GIS data layers, or shape files, and shall provide an interface at the PSAPs request. CA 9-1-1 Branch shall provide database for updated GIS files in a NENA i3 compliant format via secure file or secure web interface.
Yes
State of California
CA Governor's Office of Emergency Services
EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG 9-1-1 CPE Services
21.1.9 CPE interface shall comply with NENA i3 standard for the delivery of callback and location information to CAD, mapping
applications, and voice recorders.
Yes
21.1.10 CPE shall utilize CA 9-1-1 Branch provided NG9-1-1 trunk for the transport of any 9-1-1 traffic Yes
21.1.11 CPE shall interface with the peripheral equipment configurations already in place at all PSAPs: GIS, radio, logging recorder, etc. Yes
21.1.12 CPE shall provide a SIPREC compliant interface for on site logging recorder at the PSAP. Yes
21.1.13 CPE shall interface with the State PSAP Credentialing Agency (PCA), the top-level certificate authority for NG9-1-1 in California, which is administered by the CA 9-1-1 Branch and is implemented by the PNSP.
Yes
21.1.14 CPE shall display caller ID from any non 9-1-1 line if provided by the originating service provider. Yes
21.1.15 CPE shall develop a Basic API that aligns to cost workbook element
22.3.5 at the request of the PSAP with direction from Cal OES to support a one time 1-3 month API development outside of NENA i3 and SOW requirements. Cal OES will be the sole arbiter to determine if the API needed is basic, intermediate, or complex.
Yes
21.1.16 CPE shall develop an intermediate API that aligns to cost workbook element 22.3.6 at the request of the PSAP with direction from Cal OES to support a one time 3-6 month API development outside of NENA i3 and SOW requirements. Cal OES will be the sole arbiter to determine if the API needed is basic, intermediate, or complex.
Yes
21.1.17 CPE shall develop a Complex API that aligns to cost workbook element
22.3.7 at the request of the PSAP with direction from Cal OES to support a one time 6-9 month API development outside of NENA i3 and SOW requirements. Cal OES will be the sole arbiter to determine if the API needed is basic, intermediate, or complex.
Yes
21.1.18 Yes
CPE shall interface with legacy Centralized Automated Message Accounting (CAMA) trunks at PSAP. The Interface shall convert CAMA into an IP based signaling transmitted over a NG 9-1-1 trunk that can be processed in the Cloud by the CPE solution.
State of California
CA Governor's Office of Emergency Services
EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG 9-1-1 CPE Services
Yes
Yes
Yes
Yes
Yes
21.1.21 CPE shall be tested and validated for CAMA interface at the CA 9-1-1 Branch NG9-1-1 Lab prior to installation at a PSAP. Testing will be conducted by the Contractor in conjunction with the CA 9-1-1 Branch.
Lab test results shall be provided to the CA 9-1-1 Branch upon request.
The CA 9-1-1 Branch shall be the owner of all reports.
21.1.22 CPE CAMA interface shall be installed within 60 days of notification the CA 9-1-1 Branch.
21.1.23 CPE CAMA interface shall be removed within 60 days of notification the CA 9-1-1 Branch.
21.1.19 CPE shall interface with CAMA and NG 9-1-1 trunk simultaneously.
21.1.20 When directed by CA 9-1-1 Branch, CPE shall interface with CAMA, and NG 9-1-1 trunk simultaneously.
State of California
CA Governor's Office of Emergency Services
EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG9-1-1 CPE Services
21.2 CPE Functionality Requirements
Requirement
Mandatory CPE Functionality Requirements
The requirements are organized into General Requirements and then more specific requirements for each deployment method.
CPE Service Provider
Agrees to meet the
Requirement
YES/NO
21.2.1 CPE shall generate NENA i3 Call Detail Record (CDR) automatically, and store all available information pertaining to all 9-1-1 traffic, on a server that allows access by or connectivity for state-wide reporting purposes.
Yes
21.2.2 CPE shall provide automatic call distribution (ACD), configurable by the PSAP. ACD functionality shall support interactive voice response (IVR)
Yes
21.2.3 CPE shall require users to manually log-on with a username/password combination. Two factor authentication must be provided as an option at no additional cost. Password parameters shall be flexible to meet PSAP needs. CA 9-1-1 Branch will validate two factor authentication method. PSAP shall have administrative rights controlling all account credentialing.
Yes
21.2.4 CPE shall include audio, text, and video logging recording at the data center or in the cloud. Recording shall include separate recordings for operator and caller. Shall include active recording methodology of all circuits and positions via NENA i3 compliant SIPREC.
Yes
21.2.5 CPE shall provide end-to-end encryption for all recordings, including voice, text, and video. Access to all recordings shall be controlled by the PSAP that owns the recording.
Yes
21.2.6 CPE shall display live streamed video from IoT, caller, or supplemental data source. Yes
21.2.7 CPE shall allow the call-taker to initiate the viewing of video via a process initiated and controlled by the PSAP. Video should start recording immediately during transmission, but the call-taker should not be required to initiate viewing in order for the recording to begin.
Yes
21.2.8 CPE shall allow the call-taker to stop viewing the video even while the video is still recording Yes
21.2.9 CPE shall allow call taker to send video to any PSAP authorized first responder or recipient outside of dispatch with a device that can play video
Yes
21.2.10 CPE short term video storage shall be configurable by the PSAP.
Video shall be locked so that it can only be viewed by authorized users. Additionally, meta data shall be made readily available to the PSAP in order to see a list of all viewers of any video.
Yes
State of California
CA Governor's Office of Emergency Services
EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG9-1-1 CPE Services
21.2.11 CPE shall store all audio and video recordings in the cloud or at data center. Storage term shall be configurable by the PSAP for up to 180 days. System shall allow PSAP to auto-download data at PSAP defined intervals or as one time downloads. CPE shall also provide downloadable access and interface to the PSAP for local storage.
Yes
21.2.12 CPE solution shall not cap the amount of storage needed to support 21.2.11 Yes
21.2.13 CPE shall support instant recall recorder (IRR) play back of the recording of any call from an assigned workstation. The IRR shall interface with the existing operating environment within the PSAPs.
Yes
21.2.14 CPE system shall provide the PSAP with configurable recording retention for IRR. System shall provide a minimum of 8 hours of talk time.
Yes
21.2.15 CPE shall deliver caller ID during a transfer from a 9-1-1 line to any non-9-1-1 line. Yes
21.2.16 CPE system shall provide IP phone set(s), if requested by PSAP Yes
21.2.17 CPE shall allow for a visual display of the caller's telephone number and it shall be viewable at the workstation. At minimum, the display needs to meet the NENA i3 compliant standards for ANI display and all future NENA i3 standards at no additional cost.
Yes
21.2.18 CPE shall accept, display, and send text-to-911 translation, including languages with non-English characters. Yes
21.2.19 CPE shall support the current operational needs of the PSAP as identified in the NENA i3 standard and the SOW. Yes
21.2.20 Any CPE system failure within an active operational component shall result in no loss of service or capability. Yes
21.2.21 CPE shall deliver location information to CAD and mapping applications via an IP connection and/or serial connection. Yes
21.2.22 CPE shall have adjustable audio volume control at the individual workstation. Yes
21.2.23 CPE shall ingress secure emergency voice, text, and video messaging directly from the PNSP and RNSP, including the delivery of accurate emergency calling party location information for all 9- 1-1 traffic.
Yes
21.2.24 CPE shall display the CA 9-1-1 Branch statewide alert and warning system. Yes
21.2.25 CPE shall provide abandoned call detail Yes
21.2.26 CPE shall incorporate time synchronization. Shall sync up with both the RNSP and PNSP as well as the PSAP with a stratum 0 clock in UTC format.
Yes
21.2.27 CPE shall define a list of phone numbers that can be entered into the solution and be routed to a specific position or login credential to support local 9-1-1 system testing.
Yes
State of California
CA Governor's Office of Emergency Services
EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG9-1-1 CPE Services
21.2.28 CPE shall provide one-button callback. Yes
21.2.29 CPE shall provide complete call progress detection including but not limited to idle, ringing, dial tone, ringback, and busy. Yes
21.2.30 CPE shall provide configurable outbound caller-ID and outbound text-ID to the PSAP. Yes
21.2.31 CPE shall provide automated abandoned call-back and textback Yes
21.2.32 CPE shall have one button transfer capability to other PSAPs, configurable upon request. All transfers must occur across NG9-1-1 trunks, with location information. CPE shall transfer 9-1-1 calls to all CA PSAPs, off-net PSAPs, as well as to other states in the US.
Yes
21.2.33 CPE shall provide local conferencing consisting of six (6) or more internal and/or external parties (including originator). The system’s conferencing functionality shall allow the conference call to continue when the originating calling party disconnects.
Yes
21.2.34 CPE shall provide distinct audible ringing options Yes
21.2.35 CPE shall provide speed dial functionality for both hold conference and no-hold conference for 9-1-1 calls as well as nonemergency calls Yes
21.2.36 CPE shall allow call taker muting capability during conference or transfer Yes
21.2.37 CPE shall support TDD/TTY functionality until no longer required by the FCC and upon the direction of the CA 9-1-1 Branch. Yes
21.2.38 Contractor to provide an on-line reference manual, users manual, help guide, live chat, or similar feature to PSAP. All reference materials must be continually updated to reflect CPE system updates and new functionality.
Yes
21.2.39 Call taker screen layout shall be automatically locked when the user logs in as ready. Yes
21.2.40 A designated user shall have the ability to restore to last saved screen layout as well as default screen layout while making modifications.
Yes
21.2.41 CPE shall display the information of at least the last 10 calls released at the answering workstation, configurable by the PSAP Yes
21.2.42 CPE shall provide the user with call holding as well as call parking (exclusive/non-exclusive hold) capability Yes
21.2.43 Users with appropriate system permissions shall have the ability to silently listen to another user's telephone conversation from their workstation. Such action shall not cause any audio or visual disturbance at the monitored answering station.
Yes
State of California
CA Governor's Office of Emergency Services
EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG9-1-1 CPE Services
21.2.44 CPE shall provide supervisors or authorized users the ability to barge into an existing call with one click functionality Yes
21.2.45 Users with appropriate system permissions shall have the ability to temporarily remove themselves from a ring group (call queue) in order to conclude a previous call or perform another task such as radio dispatch, while remaining logged on.
Yes
21.2.46 CPE shall enable two-way communication with the 9-1-1 caller's device for push/pull notifications and text from 9-1-1. Yes
21.2.47 CPE shall present historical details linked to the calling number. This feature shall accommodate information that call-takers have saved from previous calls, but should also include system generated (machine learned) information.
Yes
21.2.48 CPE shall ingest and display any third party or State provided data via API within 6 months of notification from the CA 9-1-1 Branch. Yes
21.2.49 Browser based CPE shall work on a CA 9-1-1 Branch approved web browser based on system performance and security
requirements.
Yes
21.2.50 Non-Browser based CPE shall accessed through an application that can operate on any standard PC. Yes
21.2.51 CPE shall ingress, display, and send Real Time Text (RTT) Yes
21.2.52 CPE shall provide role based/skillset based profiling for call takers, and the ability to change roles without requiring logout and sign in.
Yes
21.2.53 CPE shall provide call taker the ability to flag, create, and send out mis-routed 9-1-1 call reports electronically Yes
21.2.54 CPE shall support maximum 10 second system operation start-up from the time user ID and password are entered. Yes
21.2.55 CPE shall provide MIS functionality and shall provide call taker details. CPE shall provide remote access to PSAP defined MIS metrics.
Yes
21.2.56 CPE shall interface with a universal log in service at PSAP if available. Universal log in shall apply across CAD or other platforms as specified by the PSAP, and support where available.
Yes
21.2.57 CPE shall provide status indication ("ready/not ready/wrap up") at the workstation level, number of status states to be configurable by PSAP.
Yes
21.2.58 CPE shall allow PSAP personnel to play back a pre-recorded PSAP message during the 9-1-1 call Yes
21.2.59 CPE shall provide a visual indication to the call taker when 9-1-1 traffic is delivered via a policy based route. Yes
21.2.60 CPE bidder shall provide reader boards to PSAPs upon request. Yes
State of California
CA Governor's Office of Emergency Services
EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG9-1-1 CPE Services
21.2.61 CPE solution shall provide an integrated mapping application Yes
State of California
CA Governor's Office of Emergency Services
EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG9-1-1 CPE Services
21.3 CPE System Monitoring Requirements
Requirement
Mandatory CPE System Monitoring Requirements
The requirements are organized into General Requirements and then more specific requirements for each deployment method.
CPE Service
Provider
Agrees to
meet the
Requirement
YES/NO
21.3.1 CPE shall provide near real-time performance data, to be monitored by CA 9-1-1 Branch as well as PSAPs upon request. Yes
21.3.2 Performance data shall include documented Mean Time Between Failure (MTBF) or Mean Time To Repair (MTTR) that may impact the availability of the system to deliver traffic Yes
21.3.3 Technical Service Bulletin (TSB) shall be provided to CA 9-1-1 Branch and PSAP for any update, patch, or bug fix. Yes
21.3.4 Contractor shall establish a network operation center (NOC) that includes but is not limited to alarming, reporting, monitoring, managing, and supporting CPE on a 24/7/365 basis, down to the workstation level.
Yes
21.3.5 Contractor shall provide trouble ticket log that is visible to CA 9-1- 1 Branch, originating PSAP, RNSP, and PNSP 24/7/365 Yes
21.3.6 CPE shall support trouble ticket ebonding with RNSP and PNSP, and shall maintain trouble ticket ebonding Yes
21.3.7 The CPE solution shall provide a dashboard to display and report the health of the CPE solution. The dashboard will monitor the health of the CPE solution and any PSAP equipment to ensure that SLAs are being met. Monitoring shall be real time or near real time.
Yes
21.3.8 CPE shall be subject to CA 9-1-1 Branch approved or contracted third party verification to ensure cloud/data center space and resources have been properly dedicated to California and meet physical and cyber security requirements.
Yes
State of California
CA Governor's Office of Emergency Services
EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG9-1-1 CPE Services
21.3.9 Contractor shall notify the CA 9-1-1 Branch when any stop-clock condition exists, within 60 minutes of stop-clock discovery. Yes
State of California
CA Governor's Office of Emergency Services
EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG9-1-1 CPE Services
21.4 CPE Technology Requirements
Requirement
Mandatory CPE Technology Requirements
The requirements are organized into General Requirements and then more specific requirements for each deployment method.
CPE Service
Provider Agrees
to meet the
Requirement
YES/NO
21.4.1 CPE shall be deployed as a geographically diverse interconnected platform, housed within a minimum of two Tier 3 or better data centers or as a native cloud solution within CONUS, and as a dedicated single tenant to California with demonstrated capability that provides 99.999% availability.
Yes
21.4.2 Any data center or cloud instance that is used to house the CPE shall be designed in a redundant, survivable manner and have multiple geographically diverse connections to the PNSP/RNSP.
Yes
21.4.3 CPE shall be IP-based and shall fully comply with current and future NENA i3 standards for NG911. Yes
21.4.4 CPE shall utilize end-to-end IP connectivity (NG9-1-1 trunk), procured by CA 9-1-1 Branch from the PNSP/RNSP with a
minimum of two diverse connections to each POI and data center.
Yes
21.4.5 CPE shall interface with PNSP/RNSP at a minimum of two (2) logically and physically diverse locations and support 99.999% availability
Yes
21.4.6 CPE shall be verified through testing at the CA 9-1-1 Branch NG9-1-1 Lab prior to issuing SOW to the PSAP for CPE purchase.
Testing will be conducted by the Contractor in conjunction with the CA 9-1-1 Branch. Lab test results shall be provided to the CA 9-1-1 Branch upon request. The CA 9-1-1 Branch shall be the owner of all reports.
Yes
21.4.7 All updates, fixes, upgrades, patches, etc. shall be executed in the cloud/data centers and pushed out to each PSAP in a manner consistent with traditional cloud-based evergreen software support.
Yes
21.4.8 All updates, fixes, upgrades, patches, etc. shall be deployed in the cloud/data center, ensuring that 100% of the PSAPs are operating on the same cloud/data center software and
firmware version. Maximum 15 day soak period for first
customer application.
Yes
State of California
CA Governor's Office of Emergency Services
EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG9-1-1 CPE Services
21.4.9 All updates, at the discretion of and coordinated by the CA 9- 1-1 Branch, shall be tested and accepted in the CA 9-1-1 Branch NG9-1-1 Lab prior to deployment at the PSAP.
Yes
21.4.10 All updates that have been tested and accepted by the CA 9- 1-1 Branch NG9-1-1 Lab shall be deployed at all PSAPs
supported by the Contractor within 14 calendar days of
successful testing. This includes CPE that my have been tested and accepted by the CPE manufacturer working with the CA 9-1-1 Branch, independent of the contractor.
Yes
21.4.11 CPE software shall, within 30 minutes of notification by the CA 9-1-1 Branch, roll back to prior version if updates or patches cause unintended failures or performance problems at the PSAP.
Yes
21.4.12 Workstations shall support the minimum memory and processing capability to support CPE software and shall be equipped with all necessary audio and video interface
equipment, including but not limited to: keyboard, mouse, speakers, audio integration device, keypad dialer, arbitrator, and minimum 22 inch flat panel monitors.
Yes
21.4.13 Workstation, along with any other Contractor supplied peripheral hardware at each workstation shall be replaced every five (5) years, at minimum. PSAP is eligible for full system training at this time.
Yes
21.4.14 Bidder shall supply PSAP with monitor at a minimum of 22" and a maximum of 50" Yes
21.4.15 If no PNSP/RNSP network degradation is present, all audio input/output from the CPE shall meet MOS score requirements.
At five (5) minute intervals, via third party verification, 99% of the MOS measurements shall exceed 2.6 and 90% shall exceed
3.8. Degradation caused by PNSP/RNSP network shall not
impact CPE MOS score.
Yes
21.4.16 CPE hardware components installed at the PSAP shall be nonproprietary, with the sole exception of audio control devices, and shall support standard hardware interfaces.
Yes
21.4.17 CPE shall include a workstation UPS and shall provide a minimum of 15 minutes of power to each workstation. CPE provider shall provide 2 hour backroom UPS.
Yes
State of California
CA Governor's Office of Emergency Services
EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG9-1-1 CPE Services
21.4.18 All workstation peripherals shall be supplied by the Contractor and supported at the workstation: auxiliary keypad dialers, arbitrators, keyboard, mouse, and headset box.
Yes
21.4.19 CPE shall connect to analog or digital audio interface devices at the PSAP, as directed by the PSAP. Yes
21.4.20 CPE shall not directly connect to the public internet at the PSAP. CPE shall ensure that any public data source is
connected via a secure, controlled interface at data
center/cloud. At a minimum the connection should address application layer inspection, secure flows, intrusion prevention, and intrusion detection.
Yes
21.4.21 Contractor shall provide cabling at install, which may include cable paths through floors, walls, and ceilings. Yes
21.4.22 Cloud native solution shall utilize a cloud service provider that holds a verified FEDRAMP certification. Data center solution shall utilize a geographically diverse interconnected platform, housed within a minimum of two Tier 3 or better data centers.
Yes
21.4.23 CPE shall ingress, handle, and display all incoming 9-1-1 traffic and supplemental information (i.e. location and/or caller information) in a manner that is compliant with all NENA i3 standards
Yes
21.4.24 System availability shall be 99.999% regardless of the level of response required. CPE shall meet worst-case scenarios or dynamically expand without limitation of any physical onsite hardware, human intervention, or system resources (CPU, channels, etc.) during disasters or high demand events.
Yes
21.4.25 Contractor shall provide on-site technical support personnel to resolve technical issues at the PSAP (workstations). Yes
21.4.26 CPE shall ingest and display Z coordinates from RNSP and PNSP when they become available Yes
21.4.27 CPE shall have secure connectivity, trust and identity, and threat defense from cloud or data center to the call-taking workstations
Yes
21.4.28 CPE shall ingest, display, and utilize any standards-based information that can enrich the 911 call: viewing CCTV, streetlevel cameras, or IoT sensor data, upon initiation by the call taker.
Yes
21.4.29 CPE shall include any universal sensor integration with open API, including seismic, weather, smoke detection, and traffic information.
Yes
State of California
CA Governor's Office of Emergency Services
EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG9-1-1 CPE Services
21.4.30 CPE shall include secured firewalling of data transmission of IoT data streams. IoT Data streams shall be encrypted in transit. Yes
21.4.31 CPE shall be designed to industry standard and FCC best practices, including the NENA i3 standards Yes
21.4.32 CPE shall utilize an open standards methodology where applicable. Yes
21.4.33 Contractor shall ensure that proprietary standards and or protocols are minimized within the proposed CPE system.
Where systems utilize customized solutions, the Contractor shall identify the standard or protocol substituted and provide a narrative with regard to meeting the NENA i3 requirement.
Yes
21.4.34 Data center/cloud shall comply with NENA i3 cyber security standards and industry best practices for cyber security Yes
21.4.35 CPE system shall support BGP interfaces to PNSP and RNSP and comply with the IP addressing scheme provided by CA 9-1-1 Branch
Yes
21.4.36 CPE shall support a logical connection over existing NG 911 trunk(s) that supports call delivery from cloud/data center to PSAP
Yes
21.4.37 CPE shall support all elements of NENA i3. Any components that are implemented within the CPE shall not compromise the ability to support NENA i3 and the ability for the PNSP or RNSP to deliver the call to the PSAP, or to support transfers from one PSAP to another, regardless of CPE vendor.
Yes
21.4.38 CPE shall implement new industry standards, including NENA i3 based on the timeline and deployment process as directed by the CA 9-1-1 Branch. For most, but not necessarily all updates, the CA 9-1-1 Branch will direct a minimum timeline of 6 months.
Yes
21.4.39 CPE shall process and deliver all potential NENA i3 9-1-1 traffic from multiple NG 9-1-1 service providers. Yes
21.4.40 CPE testing in the Cal OES NG9-1-1 lab shall be completed within 10 working days from start of testing, as directed by the CA 9-1-1 Branch.
Yes
State of California
CA Governor's Office of Emergency Services
EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG9-1-1 CPE Services
21.4.41 Cloud solution must include isolated, independent clusters of data centers located in close enough proximity to ensure extremely low latency (ability to perform synchronous data replication) and the ability for each cluster to continue operation in the case of a data center failure. Data center solution must be built in a fully redundant manner, where the loss of one data center does not affect the call takers functionality.
Yes
21.4.42 Data centers and/or data centers used in a cloud solution within a geographic area must have independent power
infrastructure.
Yes
21.4.43 CPE shall have the ability to recognize multiple calls originating from the same geographic area and will provide the PSAP with a solution to process the calls based on operational needs.
Yes
21.4.44 All servers, routers, firewalls, and other network elements at the PSAP shall have the current version or patch, deployed within 5 days of discovery of the need for updating.
Yes
21.4.45 All workstations shall have current operating system and software version, deployed within 30 days of discovery of the need for updating. CPE vendor shall allow PSAP to control the update schedule such that no more than 25% of the
workstations are updated at the same time. CPE vendor shall also allow PSAP to set the update window based on
operational needs.
Yes
21.4.46 All 9-1-1 traffic must be transferred using PNSP or RNSP core services, per NENA i3 standards. Yes
21.4.47 Data center/cloud solution shall not negatively impact the ability of the CA 9-1-1 Branch to acquire CJIS/CLETS
certification of the network.
Yes
21.4.48 CPE shall geospatially transfer to any primary or secondary PSAP based on PSAP boundary file. CPE shall offer a preferred transfer PSAP using geospatial data.
Yes
21.4.49 CPE shall support data compression and other tools needed to meet bandwidth requirements. Yes
21.4.50 CPE shall support a busy hour of 475 calls or less with a 5 Mbps connection. Yes
21.4.51 CPE shall support a busy hour of 476 calls or more with a 50 Mbps connection. Yes
21.4.52 CPE shall refresh location information received from PNSP or RNSP every 2 seconds starting from the time PNSP or RNSP delivers the call to the CPE. The refresh rate shall be configurable, in 2 second intervals, by the PSAP.
Yes
State of California
CA Governor's Office of Emergency Services EXHIBIT 21
Technical Requirements
RFP 6104-2019
CA NG9-1-1 CPE Services
CA NG9-1-1 On-Premises CPE System Instructions
Bidder shall provide response, Yes "Y" or No "N", to the 'CPE Service Provider Agrees to Meet the Requirement' for each requirement on tab 21.5 through 21.10.
State of California
CA Governor's Office of Emergency Services
EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG 9-1-1 CPE Services
Requirement Mandatory CPE Interface Requirements
CPE Service Provider
Agrees to meet the
Requirement
YES/NO
21.5.1 CPE shall include a Graphical User Interface (GUI) that allows PSAP and/or call taker to personalize the CPE screen layout. Yes
21.5.2 CPE shall utilize the standardized API developed by the PNSP and the CA 9-1-1 Branch for all interfaces to deliver 9-1-1 traffic to the CPE.
Yes
21.5.3 CPE shall support a NENA i3 compliant interface to the existing CAD system in operation at the PSAP. All non-i3 ready CAD systems require interface providing serial ALI spill functionality.
Yes
21.5.4 CPE shall connect to analog or digital audio interface devices at the PSAP to support consistent audio levels from radio and CPE for the call taker.
Yes
21.5.5 CPE shall interface with PSAP phone system. This includes administrative telephone lines, ring down lines, business lines, PRI with caller ID, intercom, paging, local control circuits, PBX (IP or legacy), or Centrex, etc. with caller ID configured within the CPE at their PSAP.
Yes
21.5.6 CPE shall support the interface developed by the state's NG 9-1-1 service providers, as directed by the CA 9-1-1 Branch for delivery of all 9-1-1 traffic and must support the NENA i3 standard.
Yes
21.5.7 CPE shall interface with CA 9-1-1 Branch's MIS reporting solution via NENA i3 logging standard and 9-1-1 Branch defined call data record format.
Yes
21.5.8 CPE interface shall comply with NENA i3 standard for the delivery of call data to CAD, mapping applications, and voice recorders where applicable.
Yes
21.5.9 CPE shall utilize CA 9-1-1 Branch provided CAMA and NG9-1-1 trunk for the transport of any 9-1-1 traffic. Yes
21.5.10 CPE shall interface with the peripheral equipment configurations already in place at all PSAPs: GIS, radio, logging recorder, etc. Yes
21.5.11 CPE shall provide a SIPREC or serial compliant interface for on site logging recorder at the PSAP. Yes
21.5 On-premises CPE Interfaces Requirements
State of California
CA Governor's Office of Emergency Services
EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG 9-1-1 CPE Services
21.5.12 CPE shall interface with the State PSAP Credentialing Agency (PCA), the top-level certificate authority for NG9-1-1 in California, which is administered by the CA 9-1-1 Branch and is implemented by the NG 9-1-1 service providers.
Yes
21.5.13 CPE shall display caller ID from any non 9-1-1 line if provided by the originating service provider. Yes
21.5.14 CPE shall develop a Basic API that aligns to cost workbook Tab.
22.8, line item 13 at the request of the PSAP with direction from Cal OES outside of NENA i3 and SOW requirements. The API needed (basic, intermediate, or complex) will be mutually agreed upon between Cal OES and the vendor.
Yes
21.5.15 CPE shall develop an Intermediate API that aligns to cost workbook Tab. 22.8, line item 14 at the request of the PSAP with direction from Cal OES outside of NENA i3 and SOW requirements. The API needed (basic, intermediate, or complex) will be mutually agreed upon between Cal OES and the vendor.
Yes
21.5.16 CPE shall develop a Complex API that aligns to cost workbook Tab.
22.8, line item 15 at the request of the PSAP with direction from Cal OES outside of NENA i3 and SOW requirements. The API needed (basic, intermediate, or complex) will be mutually agreed upon between Cal OES and the vendor.
Yes
State of California
CA Governor's Office of Emergency Services
EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG9-1-1 CPE Services
Requirement CPE Functionality Requirements Requirement
Type
CPE Service Provider
Agrees to meet the
Requirement
YES/NO
21.6.1 CPE shall generate NENA i3 Call Detail Record (CDR) automatically, and store all available information pertaining to all 9-1-1 traffic, on a server that allows access by or connectivity for state-wide reporting purposes.
Mandatory Yes
21.6.2 CPE shall provide automatic call distribution (ACD), configurable by the PSAP.
ACD functionality shall support interactive voice response (IVR). Mandatory Yes
21.6.3 CPE shall require users to manually log-on with a username/password combination. Two factor authentication must be provided as an option at no additional cost. Password parameters shall be flexible to meet PSAP needs. CA 9- 1-1 Branch will validate two factor authentication method. PSAP shall have administrative rights controlling all account credentialing.
Mandatory Yes
21.6.4 CPE shall support Instant Recall Recorder (IRR) play back of the recording of any call from an assigned workstation. The IRR shall interface with the existing operating environment within the PSAPs.
Mandatory Yes
21.6.5 CPE system shall provide the PSAP with configurable recording retention for IRR.
System shall provide a minimum of 8 hours of talk time. Mandatory Yes
21.6.6 CPE shall deliver caller ID during a transfer from a 9-1-1 line to any non-9-1-1 line. Mandatory Yes
21.6.7 CPE system shall provide IP phone set(s), if requested by PSAP. Mandatory Yes
21.6.8 CPE shall allow for a visual display of the caller's telephone number and it shall be viewable at the workstation. At minimum, the display needs to meet the NENA i3 compliant standards for ANI display and all future NENA i3 standards at no additional cost.
Mandatory Yes
21.6.9 CPE shall accept, display, and send text-to-911 translation, including languages with non-English characters for PSAPs with integrated text. Mandatory Yes
21.6.10 Any CPE system failure within an active operational component shall result in no loss of service or capability. Mandatory Yes
21.6.11 CPE shall deliver location information to CAD and mapping applications via an IP connection and/or serial connection. Mandatory Yes
21.6.12 CPE shall have adjustable audio volume control at the individual workstation. Mandatory Yes
21.6.13 CPE shall provide abandoned call detail. Mandatory Yes
21.6.14 CPE shall incorporate time synchronization. Shall sync up with the state NG 9-1-1 service provider as well as the PSAP with a stratum 0 clock in UTC format. Mandatory Yes
21.6.15 CPE shall provide one-button callback. Mandatory Yes
21.6.16 CPE shall provide complete call progress detection including but not limited to idle, ringing, dial tone, ringback, and busy. Mandatory Yes
21.6.17 CPE shall provide configurable outbound caller-ID and outbound text-ID to the PSAP. Mandatory Yes
21.6.18 CPE shall provide automated abandoned call-back and text-back. Mandatory Yes
21.6.19 CPE shall have one button transfer capability to other PSAPs, configurable upon request. All transfers must occur across CAMA and/or NG9-1-1 trunks, with location information.
Mandatory Yes
21.6 On-Premises Functionality Requirements
State of California
CA Governor's Office of Emergency Services
EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG9-1-1 CPE Services
21.6.20 CPE shall provide local conferencing consisting of six (6) or more internal and/or external parties (including originator). The system’s conferencing functionality shall allow the conference call to continue when the originating calling party disconnects.
Mandatory Yes
21.6.21 CPE shall provide distinct audible ringing options. Mandatory Yes
21.6.22 CPE shall provide speed dial functionality for both hold conference and no-hold conference for 9-1-1 traffic as well as non-emergency traffic. Mandatory Yes
21.6.23 CPE shall allow call taker muting capability during conference or transfer. Mandatory Yes
21.6.24 CPE shall support TDD/TTY functionality until no longer required by the FCC and upon the direction of the CA 9-1-1 Branch. Mandatory Yes
21.6.25 Contractor to provide an on-line reference manual, users manual, help guide, live chat, or similar feature to PSAP. All reference materials must be continually updated to reflect CPE system updates and new functionality.
Mandatory Yes
21.6.26 Call taker screen layout shall be automatically locked when the user logs in as ready. Mandatory Yes
21.6.27 A designated user shall have the ability to restore to last saved screen layout as well as default screen layout while making modifications. Mandatory Yes
21.6.28 CPE shall display the information of at least the last 10 calls released at the answering workstation. Mandatory Yes
21.6.29 CPE shall provide the user with call holding as well as call parking (exclusive/nonexclusive hold) capability. Mandatory Yes
21.6.30 Users with appropriate system permissions shall have the ability to silently listen to another user's telephone conversation from their workstation. Such action shall not cause any audio or visual disturbance at the monitored answering station.
Mandatory Yes
21.6.31 CPE shall provide supervisors or authorized users the ability to barge into an existing call with one click functionality. Mandatory Yes
21.6.32 Users with appropriate system permissions in an ACD deployment shall have the ability to temporarily remove themselves from a ring group (call queue) in order to conclude a previous call or perform another task such as radio dispatch.
Mandatory Yes
21.6.33 CPE shall enable two-way communication with the 9-1-1 caller's device for push/pull notifications and text from 9-1-1. Mandatory Yes
21.6.34 CPE shall present historical details linked to the calling number. This feature shall accommodate information that call-takers have saved from previous calls, but should also include system generated (machine learned) information.
Desirable Yes
21.6.35 CPE shall ingest and display any third party or State provided data via API that is mutually agreed upon by vendor and the CA 9-1-1 Branch. Mandatory Yes
21.6.36 CPE shall ingress, display, and send Real Time Text (RTT). Mandatory Yes
21.6.37 CPE shall provide role based/skillset based profiling for call takers, and the ability to change roles. Mandatory Yes
21.6.38 CPE shall provide call taker the ability to flag, create, and send out mis-routed 9-1- 1 call reports electronically. Mandatory Yes
21.6.39 CPE shall support maximum 10 second system operation start-up from the time user ID and password are entered. Mandatory Yes
21.6.40 CPE shall provide Management Information System (MIS) functionality and shall provide call taker details. CPE shall provide remote access to PSAP defined MIS metrics.
Mandatory Yes
21.6.41 CPE shall interface with a universal log in service at PSAP if available. Universal log in shall apply across CAD or other platforms as specified by the PSAP, and support where available.
Mandatory Yes
State of California
CA Governor's Office of Emergency Services
EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG9-1-1 CPE Services
21.6.42 CPE shall provide status indication ("ready/not ready/wrap up") at the workstation level, number of status states to be configurable by PSAP. Mandatory Yes
21.6.43 CPE shall allow PSAP personnel to play back a pre-recorded PSAP message during the 9-1-1 call. Mandatory Yes
21.6.44 CPE shall provide a visual indication to the call taker when 9-1-1 traffic is delivered via a policy based route. Mandatory Yes
21.6.45 CPE provider shall provide reader boards to PSAPs upon request. Mandatory Yes
21.6.46 CPE solution shall provide an integrated mapping application. Mandatory Yes
State of California
CA Governor's Office of Emergency Services
EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG9-1-1 CPE Services
Requirement CPE System Monitoring Requirements Requirement Type
CPE Service Provider
Agrees to meet the
Requirement
YES/NO
21.7.1 CPE shall provide near real-time performance data, to be monitored by CA 9-1-1 Branch as well as PSAPs upon request. Mandatory Yes
21.7.2 Performance data shall include documented Mean Time Between Failure (MTBF) or Mean Time To Repair (MTTR) that may impact the availability of the system to deliver traffic.
Desirable No
21.7.3 Technical Service Bulletin (TSB) shall be provided to CA 9-1-1 Branch and PSAP for any update, patch, or bug fix. Mandatory Yes
21.7.4 Contractor shall establish a network operation center (NOC) that includes but is not limited to alarming, reporting, monitoring, managing, and supporting CPE on a 24/7/365 basis, down to the workstation level.
Mandatory Yes
21.7.5 Contractor shall provide trouble ticket log that is visible to CA 9-1-1 Branch, originating PSAP, state NG 9-1-1 service provider 24/7/365. Mandatory Yes
21.7.6 CPE shall support trouble ticket ebonding with state NG 9-1-1 service provider, and shall maintain trouble ticket ebonding. Mandatory Yes
21.7.7 The CPE solution shall provide a dashboard to display and report the health of the CPE solution. The dashboard will monitor the health of the CPE solution to ensure that SLAs are being met.
Monitoring shall be real time or near real time.
Desirable No
21.7.8 Contractor shall notify the CA 9-1-1 Branch when any stop-clock condition exists, within 60 minutes of stop-clock discovery. Mandatory Yes
21.7 On-Premises System Monitoring Requirements
State of California
CA Governor's Office of Emergency Service
EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG9-1-1 CPE Services
Requirement Mandatory CPE Technology Requirements
CPE Service Provider
Agrees to meet the
Requirement
YES/NO
21.8.1 CPE shall be IP-based and shall fully comply with current and future NENA i3 standards for NG911. Yes
21.8.2 CPE shall utilize IP connectivity (NG9-1-1 trunk) and CAMA, procured by CA 9-1-1 Branch from the state NG 9-1-1 service provider.
Yes
21.8.3 CPE shall support 99.999% availability. Yes
21.8.4 CPE shall be verified through testing at the CA 9-1-1 Branch NG9-1-1 Lab prior to contract award. Testing will be
conducted by the Contractor in conjunction with the CA 9-1-1 Branch. Lab test results shall be provided to the CA 9-1-1 Branch upon request. The CA 9-1-1 Branch shall be the owner of all reports.
Yes
21.8.5 All updates, at the discretion of and coordinated by the CA 9- 1-1 Branch, shall be tested and accepted in the CA 9-1-1 Branch NG9-1-1 Lab prior to deployment at the PSAP.
Yes
21.8.6 All updates that have been tested and accepted by the CA 9- 1-1 Branch NG9-1-1 Lab shall be deployed at all PSAPs
supported by the Contractor in a mutually agreed upon
timeframe. This includes CPE that may have been tested and accepted by the CPE manufacturer working with the CA 9-1-1 Branch, independent of the contractor.
Yes
21.8.7 Workstations shall support the minimum memory and processing capability to support CPE software and shall be equipped with all necessary audio and video interface
equipment, including but not limited to: keyboard, mouse, speakers, audio integration device, keypad dialer, arbitrator, and minimum 22 inch flat panel monitors.
Yes
21.8.8 Workstation, along with any other Contractor supplied peripheral hardware at each workstation shall be maintained for five (5) years. A 2 year extended maintenance grace period can start at year 5 if the PSAP chooses.
Yes
21.8.9 Contractor shall supply PSAP with monitor at a minimum of 22" and a maximum of 50". Yes
21.8 On-Premises Technology Requirements
State of California
CA Governor's Office of Emergency Service
EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG9-1-1 CPE Services
21.8.10 If no NG 9-1-1 network or CAMA degradation is present, all audio input/output from the CPE shall meet MOS score
requirements via third party verification. 99% of the MOS measurements shall exceed 2.6 and 90% shall exceed 3.8.
Degradation caused by NG 9-1-1 network or CAMA shall not impact CPE MOS score.
Yes
21.8.11 CPE hardware components installed at the PSAP shall be nonproprietary, with the sole exception of audio control devices, and shall support standard hardware interfaces.
Yes
21.8.12 CPE shall include a workstation UPS and shall provide a minimum of 15 minutes of power to each workstation. CPE provider shall provide redundant 15 minute backroom UPSs.
Yes
21.8.13 All workstation peripherals shall be supplied by the Contractor and supported at the workstation: auxiliary keypad dialers, arbitrators, keyboard, mouse, and headset box.
Yes
21.8.14 CPE shall connect to analog or digital audio interface devices at the PSAP, as directed by the PSAP. Yes
21.8.15 Contractor shall provide cabling at install, which may include cable paths through floors, walls, and ceilings. Yes
21.8.16 CPE shall ingress, handle, and display all incoming 9-1-1 traffic and supplemental information (i.e. location and/or caller information) in a manner that is compliant with all NENA i3 standards.
Yes
21.8.17 Contractor shall provide on-site technical support personnel to resolve technical issues at the PSAP. Yes
21.8.18 CPE shall ingest and display Z coordinates. Yes
21.8.19 CPE shall be designed to FCC best practices and NENA i3 standards, including NENA STA-040 (NG-SEC) and 75-502 (NG Security Audit Checklist)
Yes
21.8.20 CPE shall utilize an open standards methodology where applicable. Yes
21.8.21 Contractor shall ensure that proprietary standards and or protocols are minimized within the proposed CPE system.
Where systems utilize customized solutions, the Contractor shall identify the standard or protocol substituted and provide a narrative with regard to meeting the NENA i3 requirement.
Yes
21.8.22 CPE system shall support BGP interfaces to state NG 9-1-1 service provider and comply with the IP addressing scheme provided by CA 9-1-1 Branch.
Yes
State of California
CA Governor's Office of Emergency Service
EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG9-1-1 CPE Services
21.8.23 CPE shall support all elements of NENA i3. Any components that are implemented within the CPE shall not compromise the ability to support NENA i3 and the ability for the NG 9-1-1 service provider to deliver the call to the PSAP, or to support transfers from one PSAP to another, regardless of CPE vendor.
Yes
21.8.24 CPE shall implement new industry standards, including NENA i3 based on the timeline and deployment process as directed by the CA 9-1-1 Branch. For most, but not necessarily all updates, the CA 9-1-1 Branch will direct a minimum timeline of 6 months.
Yes
21.8.25 CPE shall process and deliver all potential NENA i3 9-1-1 traffic from multiple NG 9-1-1 service providers per Cal OES ICD. Yes
21.8.26 CPE testing in the Cal OES NG 9-1-1 lab shall be completed prior to contract award,as directed by the CA 9-1-1 Branch. Yes
21.8.27 All servers, routers, firewalls, and other network elements at the PSAP shall have the current version or patch, deployed in a mutually agreed upon timeframe.
Yes
21.8.28 All 9-1-1 traffic must be transferred using CAMA or NG 9-1-1 service provider network, per NENA i3 standards. Yes
21.8.29 CPE shall geospatially transfer to any primary or secondary PSAP based on PSAP boundary file for i3 traffic. CPE shall offer a preferred transfer PSAP using geospatial data.
Yes
State of California
CA Governor's Office of Emergency Services
EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG9-1-1 CPE Services
Requirement Mandatory CPE General Requirements
CPE Service Provider
Agrees to meet the
Requirement
YES/NO
21.9.1 Electrical components must run on 120 volt AC power. Yes
21.9.2 Contractors installing 9-1-1 systems will be required to connect to ALI databases of all regional ALI providers. When installing 9-1-1 systems, it shall be the responsibility of the Contractor to contact the regional ALI provider to obtain specific connection requirements. Automatic Location Identifier (ALI) Database Connection – Contractors will connect their equipment to an ALI router to request data from the ALI database. CPE must make an ALI request based on the ANI provided with the call.
Yes
21.9.3 Contractor must provide a local maintenance terminal for onpremises maintenance and diagnostics. Yes
21.9.4 CPE ANI/ALI display and refresh shall meet the minimum requirements in the NENA i3 standard. Yes
21.9.5 CPE shall accommodate the most current Statewide ALI format and be configurable for a no cost upgrade for any changes during the term the equipment is installed at the PSAP.
Yes
21.9.6 CPE must conform to the state defined management information system CDR and i3 logs output format. Yes
21.9.7 The CPE solution shall have a minimum of two physical servers each that process the packets for voice and data. Features of the server operation shall provide the minimum functionality as follows:
•In the event of a failure of the active server, switchover to the second server shall be automatic and shall result in no loss of service.
•The system shall have a non-blocking, fault-tolerant switching fabric which expands as interface cards are added.
•Every interface port shall have dedicated resources to detect tones, generate tones and support audio conferencing.
•Power to each system shall be delivered to the equipment such that the failure of a single power supply will still allow the redundant systems to function without loss of ability to process traffic. The power supplies shall be connected to an uninterruptible power supply (UPS) capable of supplying power for two hours. The UPS shall be compatible with emergency generators for automatic power loss handling.
Yes
21.9 On-Premises General Requirements
State of California
CA Governor's Office of Emergency Services
EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG9-1-1 CPE Services
21.9.8 CPE shall have the capability to terminate native IP telephony as well as CAMA/analog emergency and administrative traffic. Yes
21.9.9 The solution shall connect to NG ALI via lP and serial RS-232. Yes
21.9.10 Contractor shall provide diagrams in the purchase SOW for their proposed solution in showing:
•System connectivity
•System NG9-1-1 functionality including connectivity to network •Intelligent workstation equipment
•PC hardware requirements.
Yes
21.9.11 Contractor is responsible for the following:
•All cabling for connectivity among the controllers
•All cabling for connectivity to the demarcation point for Centralized Automatic Message Accounting (CAMA) trunk, NG 9-1- 1 Circuit (IP) and admin line connections
•All cabling for connectivity to the NG ALI source.
Yes
21.9.12 Contractor shall be responsible for the migration of CPE connected to existing 9-1-1 services to NG9-1-1 services at all interfaces between the bidder’s equipment and other emergency call originating network operators in order to accomplish 9-1-1 call delivery which meets the quality and reliability requirements of this RFP. This includes stating the terms, conditions, procedures, or processes for interconnection and exchange of information between other carrier’s networks and systems and the bidder’s equipment, networks and/or systems as applicable. The terms, conditions, procedures or processes shall not impose onerous requirements on other network operators, and shall be stated in the proposed solution. Examples of such interfaces would be the means to perform the timely exchange of information such as ALI database updates, exchange of monitoring/trouble ticket statuses, trunk connections to an LNG, and IP connections to border control functions. This list of examples is not exhaustive. The Contractor shall to work closely with other network operators and cooperate fully with them in order to accomplish successful transition to the NG9-1- 1 network.
Yes
21.9.13 Call handling shall be NENA i3 compliant at the time of NG network go-live. If call handling is not i3 compliant, vendor will be provided 6 months to bring the call handling into compliance, at no cost to the State of California.
Yes
State of California
CA Governor's Office of Emergency Services EXHIBIT 21
Technical Requirements - CPE
RFP 6104-2019
CA NG9-1-1 CPE Services
Requirement Mandatory CPE Host Remote configuration Requirements CPE Service Provider
Agrees to meet the
Requirement
YES/NO
21.10.1 CPE shall be capable of hosting multiple remote PSAPs. Each PSAP may be composed of a number of remote positions plus security appliances necessary to prevent intrusion by unauthorized personnel.
It shall be configurable to send real-time Call Detail Record (CDR) to any PSAP for any 9-1-1 call that is being handled by that PSAP.
Administrative lines shall be capable of terminating at the host or at the remote PSAPs. IP transport will also be used to backhaul admin line traffic to the host.
Yes
21.10.2 The CPE solution shall allow for varying levels of administration and security for: all reconfiguration, monitoring, diagnostic and maintenance activities. Although the different jurisdictions are sharing a common hosted platform, from a PSAP perspective it shall appear to be a dedicated system. Individual PSAPs/jurisdictions shall not have visibility into the activities of other PSAPs/jurisdictions.
Yes
21.10.3 Host Remote CPE shall be installed in a geo-diverse redundant configuration. The geo-diverse redundant solution shall be composed of standalone controllers. Additionally, each individual controller shall be fully redundant and fault tolerant. The central equipment at each location shall be fully capable of supporting 100 percent of all the workstations. Each location shall have local survivability such that if one location becomes completely unavailable due to a catastrophic natural or man-made event, the other locations can continue to process all 9-1-1 traffic without intervention from the other unavailable controller.
Yes
21.10.4 The controller shall allow 9-1-1 traffic to be routed to a designated alternate location if all primary location workstations are busy. Yes
21.10.5 There shall be no signal conversion between the controller and the remote workstations, and the connection shall be IP end-to-end. The system shall detect and compensate for any echo and latency at the remote positions.
Yes
21.10 Host Remote Configuration Requirements
March 26, 2020
EXHIBIT 22, COST WORKBOOK
CA Next Generation 911 - Call Processing Equipment
Disclaimer: The original version and any subsequent addendums of the RFP released by the Procurement Official, remain the official version. In the event of any inconsistency between the Bidder’s versions, articles, attachments, specifications or provisions which constitute the Contract, the official State version of the RFP in its entirety shall take precedence.
Issued by:
STATE OF CALIFORNIA
California Governor's Office of Emergency Services
State of California
Cal OES
EXHIBIT 22 RFP 6104-2019
CA NG9-1-1 CPE Services
CA NG 9-1-1 CPE Cost Workbook Instructions
Bidders shall submit their Cost Worksheets per the instructions in RFP Part 1 Section 5, Cost Worksheet instructions and submission requirements. The Cost Worksheets must be submitted in a separately sealed, marked envelope or package containing only the completed Cost Worksheets.
Costs will be evaluated as 50% of the bid. Bidders are encouraged to ensure pricing aligns with Cal OES budget constraints and that they understand the evaluation criteria in Section 7 of Part 1 of the RFP. The number of PSAPs and positions listed in the quantity column of Tab #2 and #3 are estimates that will be used for evaluation only. The unit price and all boxes that are not grayed out will be the responsibility of the bidder to complete.
Quantities provided in the worksheets are for evaluation purposes only and should not be used as an indication of future orders. Quantities used for the Evaluation indicate the possible numbers for a typical bidder. There is no obligation on Cal OES’ part to utilize the entire amount in the Cost Worksheets or the entire quantities provided in the worksheets.
Bidders shall enter the Bidder's cost for each service element or feature in the unshaded cells in each Cost Worksheet. The submitted costs contained within these tables will be used for evaluation purposes per RFP Part 1, Section 7.3, Final Proposal Evaluation, and will establish the maximum contracted costs and rates of the final awarded Contract for each element. Quantities used for the Evaluation indicate the average break down of call volume for an average of 100 PSAPs in California for Tab #2 and 1000 positions for Tab #3 for purposes of evaluation only.
The definitions of the services of each Line Item that require costing are provided in the individual referenced RFP Technical Requirements. Bidders are cautioned that they are not to add language to the Cost Worksheets, nor are they allowed to add cost elements.
The Bidder shall provide one (1) single, uniform price throughout the entire state of California.
The Bidder shall provide costs for all worksheets. The cells that are grayed out shall not be modified.
COST WORKSHEET ELEMENTS
The Cost Worksheets elements shall include the following definitions:
Non Recurring Charge (NRC):
Non Recurring Charges are for set up and installation costs occurring one time only. Where NRC charges do not apply or where related equipment/installation costs are to be amortized by monthly recurring charges the cell should be represented by a zero (0) or is simply left blank.
Monthly Recurring Charge (MRC) per Item per Unit:
Monthly Recurring Charge per line item (unit of measure) are "fee for service" charges. Monthly recurring charges for services or features shall be provided, where applicable. When a Monthly Recurring Charge does not apply the cell should be represented by a zero (0) or is simply left blank.
CPE Service Costs in Tab #2:
The CPE Service Costs are the costs associated with providing Call Processing equipment in either a Data Center or Native Cloud environment needed to support the technical requirements in Exhibit 21 and the requirements in the SOW.
CPE Integration Costs in Tab #3:
The CPE Integration Costs are the costs associated with providing the integration and service needed to display the 9-1-1 traffic at the PSAP needed to support the technical requirements in Exhibit 21 and the requirements in the SOW. These costs do not include any of the services included in Tab #2.
Cost Workbook Instructions Page 249 of 480
State of California
Cal OES
EXHIBIT 22 RFP 6104-2019
CA NG9-1-1 CPE Services
CPE Labor Costs in Tab #4:
The CPE Labor Costs are the costs associated with providing services that may be needed after the initial installation of the equipment. Labor Costs will not be used to support any of the initial deployment effort and will only be utilized after receiving direction from the CA 9-1-1 Branch.
Cost Workbook Instructions Page 250 of 480
State of California California Governor's Office of Emergency Services EXHIBIT 22 RFP 6104-2019 CA NG9-1-1 CPE Services Length of Contract in Years: 10 Total Evaluated Cost (120 month of MRC) - CPE Service 50,416,680.00 $ Total Evaluated Non-Recurring Costs (NRC) - CPE Integration 7,807,634.00 $ NRC Total 7,807,634.00 $ 120 month MRC Total 50,416,680.00 $ GRAND TOTAL (NRC + 120 months MRC) USED FOR EVALUATION 58,224,314.00 $ CA NG911 - CPE Cost Summary "Total Extended Costs" and their sum total shall not be manually entered by the Bidder. These costs are entered automatically from the "Total Extended Costs for NRC and Annual MRC" calculated on each Cost Worksheet. CA NG 911 Region Cost Summary Table Total NRC Costs Total MRC 10 yr Extended Costs
State of California California Governor's Office of Emergency Services EXHIBIT 22 RFP 6104-2019 CA NG9-1-1 CPE Services CA NG 9-1-1 CPE Service Costs - All implementation/on going maintenance is all inclusive of costs A B C D E F H Line Item # Feature Name Feature Description Quantity Unit of Measure Monthly Recurring Charge Total Extended Annual Cost (D*Fx12mo) 22.2.1 NG 9-1-1 CPE Services (0-100 Busy Hour Calls) 0-100 Busy Hour Calls 24 Call Volume 1,454.0000 $ 418,752.00 22.2.2 NG 9-1-1 CPE Services (101-300 Busy Hour Calls) 101-300 Busy Hour Calls 56 Call Volume 3,461.0000 $ 2,325,792.00 22.2.3 NG 9-1-1 CPE Services (301-750 Busy Hour Calls) 301-750 Busy Hour Calls 12 Call Volume 6,227.0000 $ 896,688.00 22.2.4 NG 9-1-1 CPE Services (751-1450 Busy Hour Calls) 751-1450 Busy Hour Calls 5 Call Volume 11,173.0000 $ 670,380.00 22.2.5 NG 9-1-1 CPE Services (1451-3600 Busy Hour Calls) 1451-3600 Busy Hour Calls 2 Call Volume 17,437.0000 $ 418,488.00 22.2.6 NG 9-1-1 CPE Services (3600+ Busy Hour Calls) 3601+ Busy Hour Calls 1 Call Volume 25,964.0000 $ 311,568.00 MRC Annual 12 month Total 5,041,668.00 $
State of California California Governor's Office of Emergency Services EXHIBIT 22 RFP 6104-2019 CA NG9-1-1 CPE Services CA NG 911 CPE Integration Costs - All implementation/on going maintenance is all inclusive of costs A B C D E G I Line Item # Feature Name Feature Description Quantity Unit of Measure Non-Recurring (One Time Charge) Total Extended NRC Costs 22.3.1 NRC Integration Equipment Install at PSAP Integration equipment and installation at PSAP with Call Volume less than 751 per hour 92 Per PSAP 28,932.0000 $ 2,661,744.00 22.3.2 NRC Integration Equipment Install at PSAP Integration equipment and installation at PSAP greater than 750 calls per hour 8 Per PSAP 50,855.0000 $ 406,840.00 22.3.3 NRC PSAP Display Equipment Install Installation of monitors, computer, keyboard and other ancillary equipment 1,000 Per Position 1,938.0000 $ 1,938,000.00 22.3.4 NRC PSAP Display Equipment Display equipment including but not limited to: monitors, computer, keyboard and other ancillary equipment 1,000 Per Position 2,491.0000 $ 2,491,000.00 22.3.5 NRC Basic API Development One time 1-3 month API development outside of NENA i3 and SOW requirements 1 Per API 12,650.0000 $ 12,650.00 22.3.6 NRC Intermediate API Development One Time 3-6 month API development outside of NENA i3 and SOW requirements 1 Per API 25,300.0000 $ 25,300.00 22.3.7 NRC Complex API Development One Time 6-9 month API development outside of NENA i3 and SOW requirements 1 Per API 50,600.0000 $ 50,600.00 22.3.8 IP Phone Set One time cost, upon PSAP request 250 Per Phone $ 633.00 $ 158,250.00 22.3.9 Reader Boards One time cost, upon PSAP request 10 Per PSAP $ 6,325.00 $ 63,250.00 22.3.10 NRC CAMA Install One time Install per PSAP for PSAPs with 20 or less CAMA connections 1 Per PSAP $ 10,000.00 $ 10,000.00 22.3.11 NRC CAMA One time Install per PSAP for PSAPs with over 20 CAMA connections 1 Per PSAP $ 15,000.00 $ 15,000.00 NRC Total 7,807,634.00 $
State of California California Governor's Office of Emergency Services EXHIBIT 22 RFP 6104-2019 CA NG9-1-1 Services CA NG 911 CPE Specific Costs - All implementation/on going maintenance is all inclusive of costs A B C D E G I Line Item # Feature Name Feature Description Quantity Unit of Measure Non-Recurring (One Time Charge) Total Extended NRC Costs 22.4.1 NG9-1-1 CPE Support Per SOW Requirements 1 Per Hour 225.0000 $ 225.00 NRC Total 225.00 $ Labor is only for activities beyond what is included in the SOW. Labor rates will only be used when directed by CA 9-1-1 Branch.
State of California
Cal OES
EXHIBIT 22 RFP 6104-2019
CA NG9-1-1 CPE Services
Busy Hour
Volume
Number
of PSAPs Percent For 100 PSAPs
0-100 129 29.45% 24
101-300 234 53.42% 56
301-750 51 11.64% 12
751-1450 16 3.65% 5
1451-3600 7 1.60% 2
3601+ 1 0.23% 1
Bidders may use the total number of PSAPs (438) following the percentages above for Tab #2 and the total number of positions (4000) for Tab #3 to determine if the Cost Workbook submitted is within the Cal OES projected budget.
CA NG 9-1-1 CPE Estimated Budget
Bidders shall consider the Cal OES estimated budget for CPE when completing their Cost Worksheets. RFP Part 1 Section 7, provides the details on how the Cost Workbook will be evaluated. An important part of the evaluation is the ability to align the CPE pricing model with the authorized CA 9-1-1 Branch budget. Each fiscal year (July 1 - June 30), the CA 9-1-1 Branch receives an updated authorization from the CA Legislature based on the approved Governor's Budget. Below are the estimated budget numbers for FY 2020-2021.
Bidders are encouraged to ensure pricing aligns with Cal OES budget constraints.
For the FY 2020-2021, the CA 9-1-1 Branch estimates that the total budget for all CPE related expenditures will be:
$20,000,000.00
CPE funding budget is based on the following PSAP distribution
Instructions: Contractor must follow steps 1 through 7 when filling out these Cost Worksheets. 1) Bidder shall insert their Company name into the "Bidder's Name" field and Model name for the proposed system into the "Manufacturer/Model" field. 2) For all Line Items, the Contractor shall provide pricing for one unit of measure for State's evaluation. Items submitted with no price will be considered as offered at no cost, except the items specifically identified as not offered by the Contactor. 3) The Technical Requirements to be included are detailed within the SOW and Exhibit 21 - Technical Requirements. Contractor shall provide pricing for all the cost items listed on worksheets 22.5 though 22.9 4) The Equipment Unit Price shall include all equipment consisting of, but not limited to, preconfigured hardware, software, ancillary materials. 5) The lmplentation Unit Price shall include the cost of staging, installation, wiring, testing and training. 6) Contractor is to provide a Monthly Maintenance rate for years 1 through 5 for each Line Item #. The Monthly Maintenance begins after system acceptance. Monthly Maintenance shall include any updates (hot fix/patches) to hardware and software, and local PSAP site service required to keep the Line Item # fully operational which may include parts as needed to replace obsolete technology. 7) Contractor shall provide Additional Monthly Maintenance rate for additional years, if needed by the PSAP or State. 8) Tab 22.8 Applications Peripherals: the Bidder must confirm, in column (i), YES or NO if each line item is provided.
(a.) 123456789101112131415161718192021 System - 3 Positions System - 4 Positions Unit of Measure Each Basic System Equipment Unit Price Implementation Unit Price Monthly Maintenance Rate Years 1-5 Cost CPE Basic System for 5 Years c*[d+e+(f*60)] Additional Monthly Maintenance Rate Beyond Year 5 1 141,115.56 $ 73,246.97 $ (e.) (f.) (g.) (h.) 22.5 - 9-1-1 CPE BASIC STAND-ALONE SYSTEM COST WORKSHEET Bidder's Name: AT&T Manufacturer/Model: VIPER (b.) (c.) (d.) Line Item # System - 2 Positions 1 122,295.42 $ 2,342.70 $ 354,924.53 $ 2,760.43 $ 1 182,107.00 $ 77,874.51 $ 3,609.51 $ 476,552.11 $ 4,568.38 $ 2,765.43 $ 401,996.85 $ 3,304.72 $ 71,362.59 $ 1,906.19 $ 308,029.41 $ 2,216.45 $ 1 158,363.63 $ 77,707.42 $ CPE System with defined Number of positions 1 196,327.54 $ 83,969.25 $ 3,981.72 $ 519,199.99 $ 5,108.31 $ System - 7 Positions System - 8 Positions 1 164,786.59 $ 76,025.35 $ 3,201.09 $ 432,877.34 $ 4,027.67 $ System - 5 Positions System - 6 Positions 1 222,217.13 $ 85,811.24 $ 4,671.44 $ 588,314.77 $ 6,170.92 $ System - 9 Positions 1 209,269.83 $ 84,886.48 $ 4,327.93 $ 553,832.11 $ 5,639.68 $ 1 250,903.75 $ 93,418.72 $ 5,542.75 $ 676,887.47 $ 7,461.29 $ System - 10 Positions System - 11 Positions 1 235,772.65 $ 89,616.01 $ 5,024.83 $ 626,878.46 $ 6,706.53 $ 1 279,547.79 $ 101,370.21 $ 6,265.39 $ 756,841.40 $ 8,578.18 $ System - 12 Positions System - 13 Positions 1 263,949.73 $ 94,533.79 $ 5,881.51 $ 711,374.12 $ 7,992.58 $ 1 318,263.32 $ 103,746.28 $ 7,025.46 $ 843,537.20 $ 9,683.78 $ System - 14 Positions System - 15 Positions 1 292,603.59 $ 102,530.77 $ 6,602.89 $ 791,307.76 $ 9,066.77 $ 1 346,541.69 $ 113,910.15 $ 7,740.90 $ 924,905.84 $ 10,759.61 $ System - 16 Positions System - 17 Positions 1 333,468.89 $ 112,680.65 $ 7,404.73 $ 890,433.34 $ 10,228.33 $ 1 373,343.00 $ 119,103.59 $ 8,425.62 $ 997,983.79 $ 11,826.63 $ System - 18 Positions System - 19 Positions 1 359,622.58 $ 115,181.38 $ 8,076.76 $ 959,409.56 $ 11,290.95 $ At the time of installation, the cost of an additional position for a call handling system over 20 positions including all connectivity within the PSAP. 1 22,121.90 $ 20,669.11 $ 1,562.36 $ 136,532.61 $ 1,570.55 $ System - 20 Positions 1 386,401.25 $ 120,415.73 $ 8,760.43 $ 1,032,442.78 $ 12,357.93 $ 143,076.86 $ After installation, the cost of an additional position for a call handling system, including all hardware, software, training, cabling, and any additional materials necessary for install. 1 22,121.90 $ 24,173.80 $ 1,570.55 $ 140,528.70 $ 1,757.17 $ SUBTOTALS (for evaluation purposes only): 13,124,790.14 $
(a.) Line Item#12345 $ 792.00 200.00 $ Gateway with required cabling 1 30,000.00 $ 5,000.00 $ 300.00 $ 53,000.00 $ 340.00 $ Router with all required cabling 1 20,000.00 $ 2,400.00 $ SUBTOTALS (for evaluation purposes only): $ 108,950.00 115.00 $ 175.00 $ 32,900.00 $ 22.00 $ Firewall with all required cabling 1 2,500.00 $ 1,200.00 $ 100.00 $ 9,700.00 $ 115.00 $ Chassis to mount hardware with all required interconnect cabling. 1 1,200.00 $ 600.00 $ 20.00 $ 3,000.00 $ Legacy Network Interface card with a minimum of 4 ports to accommodate CAMA or 10-digit. 1 3,000.00 $ 1,350.00 $ 100.00 $ 10,350.00 $ Bidder's Name: AT&T VIPER (g.) (h.) 22.6 - 9-1-1 CPE SYSTEM ITEMIZED COST WORKSHEET Cost CPE System Itemized for 5 Years c*[d+e+(f*60)] Additional Monthly Maintenance Rate Beyond Year 5 (b.) (c.) (d.) (e.) (f.) Itemized Description Unit of Measure Each Equipment Unit Price Implementation Unit Price Monthly Maintenance Rate Years 1- 5
(a.) Line Item # 123456789101112131415161718 9,596.58 $ Remote PSAP with 16 positions including all connectivity within the PSAP. 1 304,095.14 $ 110,867.27 $ 7,115.09 $ 841,867.81 $ 10,156.57 $ Remote PSAP with 15 positions including all connectivity within the PSAP. 1 286,332.31 $ 98,947.94 $ 6,695.83 $ 787,030.05 $ 8,518.06 $ Remote PSAP with 14 positions including all connectivity within the PSAP. 1 272,869.64 $ 97,321.67 $ 6,358.72 $ 751,714.51 $ 9,057.27 $ Remote PSAP with 13 positions including all connectivity within the PSAP. 1 259,410.37 $ 95,778.89 $ 6,021.44 $ 716,475.66 $ 7,430.11 $ Remote PSAP with 12 positions including all connectivity within the PSAP. 1 239,870.54 $ 91,646.67 $ 5,685.21 $ 672,629.81 $ 7,969.34 $ Remote PSAP with 11 positions including all connectivity within the PSAP. 1 226,350.76 $ 90,196.33 $ 5,347.18 $ 637,377.89 $ 6,120.35 $ Remote PSAP with 10 positions including all connectivity within the PSAP. 1 210,554.60 $ 85,896.84 $ 4,829.02 $ 586,192.64 $ 6,663.98 $ Remote PSAP with 9 positions including all connectivity within the PSAP. 1 196,439.79 $ 81,795.80 $ 4,475.96 $ 546,793.19 $ 5,041.94 $ Remote PSAP with 8 positions including all connectivity within the PSAP. 1 182,942.71 $ 80,498.90 $ 4,134.75 $ 511,526.61 $ 5,581.13 $ Remote PSAP with 7 positions including all connectivity within the PSAP. 1 169,426.00 $ 79,327.01 $ 3,791.97 $ 476,271.21 $ 3,961.47 $ Remote PSAP with 6 positions including all connectivity within the PSAP. 1 159,595.39 $ 74,860.79 $ 3,497.54 $ 444,308.58 $ 4,505.91 $ Remote PSAP with 5 positions including all connectivity within the PSAP. 1 144,832.70 $ 71,507.50 $ 3,128.41 $ 404,044.80 $ 2,663.81 $ Remote PSAP with 4 positions including all connectivity within the PSAP. 1 131,859.80 $ 71,444.76 $ 2,630.45 $ 361,131.56 $ 3,215.98 $ Remote PSAP with 3 positions including all connectivity within the PSAP. 1 113,957.79 $ 66,890.87 $ 2,208.37 $ 313,350.86 $ 1,567.01 $ Remote PSAP with 2 positions including all connectivity within the PSAP. 1 95,177.60 $ 65,078.86 $ 1,777.81 $ 266,925.06 $ 2,113.20 $ Remote PSAP with 1 position including all connectivity within the PSAP 1 78,369.54 $ 64,502.20 $ 1,363.18 $ 224,662.54 $ Configuration Title Unit of Measure Each Equipment Unit Price Implementation Unit Price Monthly Maint. Rate Years 1-5 Cost for CPE System Host- Remote for 5 Years c*[d+e+(f*60)] Additional Monthly Maintenance Rate Beyond Year 5 2,041.21 $ The second or additional Host of a Host- Remote System, including all backroom equipment 1 161,230.50 $ 66,555.97 $ 1,882.16 $ 340,716.07 $ 2,030.70 $ The first Host of a Host-Remote System, including all backroom equipment 1 169,857.07 $ 66,944.17 $ 1,892.67 $ 350,361.44 $ 22.7 - 9-1-1 CPE HOST-REMOTE SYSTEM COST WORKSHEET Bidder's Name: AT&T Manufacturer/Model: VIPER (b.) (c.) (d.) (e.) (f.) (g.) (h.)
19202122232425 - $ $ 148,334.06 After intial installation, the cost at an individual Host to add another PSAP to an existing Host-Remote system, priced as each. 1 - $ 26,715.63 $ - $ 26,715.63 $ SUBTOTALS (for evaluation purposes only) : $ 13,282,203.68 2,041.21 $ After intial installation, the cost to add an additional position to a Remote PSAP within a Host-Remote system including all hardware, software, training, cabling and any additional materials necessary for install, priced as each. 1 22,981.53 $ 24,332.29 $ 1,693.65 $ 148,932.82 $ 2,030.70 $ At the time of installation, the cost to add an additional position for a Remote PSAP configuration over 20 positions in a Host- Remote system including all connectivity within the PSAP, priced as each. 1 22,981.53 $ 20,777.54 $ 1,685.34 $ 144,879.47 $ 11,778.73 $ Remote PSAP with 20 positions including all connectivity within the PSAP. 1 358,662.13 $ 119,825.96 $ 8,475.82 $ 987,037.29 $ 12,317.98 $ Remote PSAP with 19 positions including all connectivity within the PSAP. 1 345,202.67 $ 118,202.69 $ 8,139.65 $ 951,784.36 $ 10,695.80 $ Remote PSAP with 18 positions including all connectivity within the PSAP. 1 331,032.04 $ 114,007.10 $ 7,788.56 $ 912,352.74 $ 11,235.02 $ Remote PSAP with 17 positions including all connectivity within the PSAP. 1 317,573.34 $ 112,422.34 $ 7,452.09 $ 877,121.08 $
(a.) (i) Line Item # CPE Provider Agrees to provide this Item YES/NO 1 YES 2 YES 3 YES 4 YES 5 YES 6 YES 7 YES 8 YES 9 YES 10 YES 11 YES 12 YES 13 YES 14 YES 360,000.00 $ - $ 1 - $ 185,000.00 $ - $ 185,000.00 $ - $ Management Information System (MIS) functionality including all required server hardware and software, including a license as needed, in the PSAP backroom or Host location. 1 - $ - $ 2,063.32 $ 123,799.20 $ 2,324.92 $ Automatic Call Distribution (ACD) functionality per position/Agent including all required hardware, software, including a license as needed, training, cabling and any additional materials for install. 1 2,637.16 $ 118.67 $ - $ 2,755.83 $ One time 1-3 month API development outside of NENA i3 and SOW requirements One time 3-6 month API development outside of NENA i3 and SOW requirements 1 360,000.00 $ - $ - $ Management Information System (MIS) functionality per position including all required hardware, software, including a license as needed, training, cabling and any additional materials for install. 1 45.00 $ Automatic Call Distribution (ACD) Site Activation functionality including all required server hardware and software, including a license as needed, in the PSAP backroom or Host location. 1 - $ 17,728.96 $ - $ 17,728.96 $ - $ IP Phone Set 1 1,726.52 $ 7,745.51 $ 40.00 $ 11,872.03 $ - $ - $ - $ - $ Real-Time Call Status Display 1 5,000.00 $ 1,500.00 $ 200.00 $ 18,500.00 $ 225.00 $ Real-Time Call Status System 1 9,784.00 $ 12,958.55 $ - $ 22,742.55 $ 1 30,000.00 $ 1,230.77 $ 200.00 $ 43,230.77 $ 220.00 $ Digital Voice Logging Recorder (DVLR) with minimum of 65 analog or digital channels including all required hardware, software, including a license as needed, training, cabling and any additional materials for install. 1 158,267.85 $ 68,611.19 $ 1,376.32 $ 309,458.24 $ 22.8 - APPLICATIONS AND PERIPHERALS COST WORKSHEET Geographical Information System (GIS) Mapping System functionality including all required server hardware and software, including a license as needed, in the PSAP backroom or Host location. 1 - $ 15,358.97 $ - $ 15,358.97 $ - $ 390.25 $ Geographical Information System (GIS) Mapping System functionality per position including all required hardware, software, including a license as needed, training, cabling and any additional materials for install. 1 778.57 $ 35.03 $ 346.32 $ 21,592.80 $ Bidder's Name: AT&T VIPER (b.) (c.) (d.) (e.) (f.) (g.) (h.) Application or Peripheral Unit of Measure Equipment Unit Price Implementation Unit Price Monthly Maintenance Rate Years 1-5 Cost for CPE Applications and Peripherals for 5 Years c*[d+e+(f'60)] Additional Monthly Maintenance Rate Beyond Year 5 Digital Voice Logging Recorder (DVLR) with maximum of 64 analog or digital channels including all required hardware, software, including a license as needed, training, cabling and any additional materials for install. 1 111,180.46 $ 45,124.48 $ 784.19 $ 203,356.34 $ 901.82 $ 1,582.77 $ External Time Source (Net clock)
15 YES 16 YES New technology integration (MRC per position per month) 1 7,059.64 $ 7,836.24 $ 643.82 $ 53,525.08 $ 725.45 $ One time 6-9 month API development outside of NENA i3 and SOW requirements 1 - $ 550,000.00 $ 550,000.00 $ $ 6,415.21 SUBTOTALS (for evaluation purposes only) $ 1,938,920.77
22.9 - LABOR RATES COST WORKSHEET
Bidder's Name : AT&T VIPER
Line Item# Labor Classification Hourly Rate
Subtotal (for evaluation purposes
only)
$ 675.00
(a.) (b.) (c.)
1 Technician $ 200.00
3 Project Manager $ 225.00
2 System Engineer $ 250.00
11/6/2025
Version: 1.0
Account Manager: Jeff Reeve Intrado VIPER
Phone: 714-227-1268 Contract Number: 6138-2020
Email: [email protected] Budgetary
22.5 9-1-1 CPE Basic Stand-Alone System Cost
A B C D E F G
Line Item
#
Feature Name Quantity Basic System
Price
Implementation
Price
Monthly
Maintenance Price
Total Extended 5-
Year Cost
C*[D+E+(F*60)]
22.5.9 System - 10 Positions 1 $ 186,579.00 $ 62,757.00 $ 3,722.00 $ 472,656.00 $ 223,320.00
Estimated Sales Tax Rate: 8.75% $ 249,336.00
Total Estimated Taxable Amount: $ 186,579.00 $ 16,325.66 Proprietary and Confidential 5-Year Grand Total: $ 488,981.66 Quote Summary
Quote Summary
Total 5-Year MRC:
Total NRC:
Total Estimated Sales Tax:
San Luis Obispo PD
Proprietary Information: Not for use or disclosure outside of AT&T and Customer except under written consent. Page 265 of 480
11/6/2025
Version: 1.0
Account Manager: Jeff Reeve Intrado VIPER
Phone: 714-227-1268 Contract Number: 6138-2020
Email: [email protected] BUDGETARY
25.8 Applications Peripherals
A B C D E F G
Line
Item #
Feature Name Quantity Basic System
Price
Implementation
Price
Monthly
Maintenance Price
Total Extended 5-
Year Cost
C*[D+E+(F*60)]
25.8.1 6
New technology integration (MRC per position
per month) 8 $ - $ 1,995.00 $ 205.00 $ 114,360.00
$ 98,400.00
Estimated Sales Tax Rate: 8.75% $ 15,960.00
Total Estimated Taxable Amount: $ - $ -
Proprietary and Confidential 5-Year Grand Total: $ 114,360.00 Quote Summary
Quote Summary
Total 5-Year MRC:
Total NRC:
Total Estimated Sales Tax:
San Luis Obispo PD
Proprietary Information: Not for use or disclosure outside of AT&T and Customer except under written consent. Page 267 of 480
Item 5f
Department: Administration
Cost Center: 1021
For Agenda of: 2/17/2026
Placement: Consent
Estimated Time: N/A
FROM: Greg Hermann, Deputy City Manager
Prepared By: Teresa Purrington, City Clerk
SUBJECT: FINAL ADOPTION OF ORDINANCE NO. 1755 (2026 SERIES) AMENDING MUNICIPAL CODE CHAPTER 2.40.040 (CAMPAIGN
CONTRIBUTION LIMITATIONS)
RECOMMENDATION
Adopt Ordinance No. 1755 (2026 Series) entitled “An Ordinance of the City Council of the City of San Luis Obispo, California, amending Chapter 2.40.040 of the Municipal Code related to Campaign Contribution Limitations” increasing the per person contribution limit from $250 to $500.
POLICY CONTEXT
Municipal Code Chapter 2.40 outlines Elections Campaign Regulations and Section
2.4.040(A) establishes the current total contribution limit per person at $300. Changes to the Municipal Code require two public hearings: 1) Introduce the draft Ordinance, which occurred at the Council Meeting held on February 3, 2026, and 2) Second reading and adoption of the proposed Ordinance.
DISCUSSION
At the February 3, 2026 City Council meeting, the Council voted unanimously to approved increasing the per person campaign contribution amount from $250 to $500 to align with Senate Bill 1243. During the meeting Council approved a minor edit to the Ordinance as follows:
Section 1: Findings
c) The Council has considered and affirms the statement of purpose and intent set forth herein and determines the amended and decreased increased contribution limits adopted herein further and support the stated purpose and intent.
The change has been incorporated into the final Ordinance. (Attachment A)
Item 5f
Background
The Political Reform Act is a California voter-approved initiative requiring strict, transparent, and public disclosure of money in state and local politics. It regulates campaign contributions, lobbyist activities, and conflict of interest laws to ensure honest government. In 2022, California Senate Bill 1439 expanded the requirements of Government Code section 84308, known as the Levine Act.
Key points of the Levine Act
Who it applies to:
State and local elected officials, appointed officials, and certain agency members who make decisions on licenses, permits, contracts, or other entitlements. Contribution threshold:
If the official receives more than $250 (amount set by statute) from a party, participant, or agent involved in a matter.
Time restriction:
The official must recuse themselves from the decision:
o For 12 months after receiving the contribution, and
o For 3 months after a final decision is made.
Disclosure option:
In some cases, an official may publicly disclose the contribution and return it, which can allow participation.
Purpose:
To ensure government decisions are made fairly and impartially, not influenced by campaign donations.
Approved by the Governor in September 2024 and effective January 1, 2025, Senate Bill 1243 (“SB1243”) amended Section 84308 of the Political Reform Act. The following is a summary of the amendments to the Levine Act:
Higher Contribution Threshold
The amount of campaign contributions that triggers the Levine Act restrictions was raised from $250 to $500.
Clarified Definitions
Key terms—such as “pending,” “agent,” “participant,” and what counts as a license, permit, or other entitlement for use—are now defined in the statute, reducing confusion over when the rules apply.
Item 5f
Agent Contributions Treated Separately
Contributions by agents of a party or participant (like lobbyists or consultants) are now prohibited in any amount during a pending proceeding and for 12 months thereafter and are no longer aggregated with contributions from the party itself. Extended Cure Period
Officials who receive a disqualifying contribution now have up to 30 days (instead of 14) to return it in order to “cure” the conflict and potentially participate in the decision.
Disclosure Requirements Clarified
Parties to proceedings must disclose any contribution over $500 to officials before the agency makes its final decision, with statutory timing requirements now clearer. Expanded Contract and Participant Exemptions
Certain contracts and circumstances are excluded from triggering the Levine Act, such as:
o Contracts under $50,000,
o Contracts between two government agencies,
o Contracts where neither party receives compensation,
o Some periodic renewals or routine reviews,
Public Engagement
In accordance with the City’s noticing requirements for proposing amendments to the Municipal Code, a legal ad was published in The New Times 10 days prior (on January 22, 2026) to introduction of the ordinance and 5 days prior to final adoption (on February 12, 2026). Additionally, contents of the ad(s) will be published to the City’s website, with e-notifications sent to subscribers of City News. The public will have an opportunity to provide public comment in writing prior to the meeting or as public comment during the meeting.
ENVIRONMENTAL REVIEW
The California Environmental Quality Act (CEQA) does not apply to the recommendation in this report, because the action does not constitute a “Project” under CEQA Guidelines Section 15378.
FISCAL IMPACT
Budgeted: Yes Budget Year: 2026-27
Funding Identified: No
Item 5f
Fiscal Analysis:
Funding
Sources
Total Budget
Available
Current
Funding
Request
Remaining
Balance
Annual
Ongoing
Cost
General Fund $N/A $ $ $
State
Federal
Fees
Other:
Total $N/A $ $ $
There are no financial impacts directly associated with this item.
ALTERNATIVES
1. Council could direct staff to not increase the per person campaign contribution limit to $500. If Council chooses this alternative, the current limit of $250 would remain in effect, and the City’s allowable campaign contribution limit would remain lower than the disqualifying contribution amount in new state law.
2. Council could direct staff to make additional changes to the allowable campaign contribution limit. If Council chooses this alternative the Ordinance would need to be reintroduced and the second reading reschedule to another date.
ATTACHMENTS
A - Ordinance No. 1755 (2026 Series) amending SLOMC Chapter 2.40.040 (Contribution Limitations)
O 1755
ORDINANCE NO. 1755 (2026 SERIES)
AN ORDINANCE OF THE CITY COUNCIL OF THE CITY OF SAN LUIS OBISPO, CALIFORNIA, AMENDING SECTION 2.40.040 OF THE
MUNICIPAL CODE RELATIONED TO CAMPAIGN CONTRIBUTION
LIMITATIONS
WHEREAS, Senate Bill 1243 amended Section 84308 of the Political Reform Act, raising the threshold for a conflicted contribution from the previous limit of $250 to $500 in (in the aggregate per candidate.)
WHEREAS, the Council of the City of San Luis Obispo conducted a public meeting in the Council Chamber of City Hall, 990 Palm Street, San Luis Obispo, California, on February 3, 2026, for the purpose of considering changes proposed to update the Municipal Code.
NOW, THEREFORE, BE IT ORDAINED by the Council of the City of San Luis Obispo as follows:
SECTION 1. Findings. After considering the meeting minutes and recommendations of the City Clerk and City Attorney and public input and testimony, having considered arguments and authority supporting and opposing modifications to and continuation of the City’s campaign regulations, the Council makes and adopts the following findings in support of the regulations adopted herein:
a) San Luis Obispo is a small and engaged community wherein residents closely follow and scrutinize elections processes and closely monitor the amounts and sources of campaign contributions to individual candidates for elected office. b) Based on an evaluation of campaign expenditures in comparable cities, the Council finds the direct contribution limits adopted herein are consistent with those in place in comparable jurisdictions and, notwithstanding the existing limitations or lack thereof in comparable jurisdictions, that the limitations adopted herein would permit candidates to solicit and accept contributions far in excess of historical expenditures by candidates in the City of San Luis Obispo and comparable cities.
c) The Council has considered and affirms the statement of purpose and intent set forth herein and determines the amended and increased contribution limits adopted herein further and support the stated purpose and intent.
SECTION 2. That the following section of the San Luis Municipal Code Chapter
2.40 is hereby amended to read as follows:
2.40.040 Contribution limitations.
Ordinance No. 1755 (2026 Series) Page 2
O 1755
A. Contributions by Persons to Candidates and/or Controlled Committees. No person shall make any contribution to a candidate and/or any controlled committee connected with that candidate, with respect to any single election, which would cause the total amount contributed by such person to the candidate and any controlled committee connected with that candidate, when combined, to exceed five hundred dollars.
B. Acceptance or Solicitation by Candidates or Controlled Committees. No candidate or controlled committee shall solicit or accept any contribution from any person which would cause the total amount contributed by such person, with respect to any single election, to the candidate and/or any controlled committee connected with that candidate, when combined, to exceed the sum of five hundred dollars.
SECTION 3. Ordinance Number 1733 (2024 Series) is hereby amended and superseded to the extent inconsistent herewith.
SECTION 4. A summary of this ordinance, together with the names of Council members voting for and against, shall be published at least five (5) days prior to its final passage, in The New Times, a newspaper published and circulated in this City. This ordinance shall go into effect at the expiration of thirty (30) days after its final passage.
INTRODUCED on the 3
rd day of February, 2026, AND FINALLY ADOPTED by
the Council of the City of San Luis Obispo on the ____ day of ____, 202X, on the following vote:
AYES:
NOES:
ABSENT:
___________________________
Mayor Erica A. Stewart
ATTEST:
_______________________
Teresa Purrington
City Clerk
APPROVED AS TO FORM:
_______________________
J. Christine Dietrick
City Attorney
Ordinance No. 1755 (2026 Series) Page 3
O 1755
IN WITNESS WHEREOF, I have hereunto set my hand and affixed the official seal of the City of San Luis Obispo, California, on ______________________. ___________________________
Teresa Purrington
City Clerk
Item 5g
Department: Human Resources
Cost Center: 3001
For Agenda of: 2/17/2026
Placement: Consent
Estimated Time: N/A
FROM: Nickole Domini, Human Resources Director
Prepared By: Jeff Andrews, Human Resources Manager
SUBJECT: APPROVE A SIDE LETTER TO THE JULY 1, 2025, TO JUNE 30, 2028,
MEMORANDUM OF UNDERSTANDING BETWEEN THE CITY OF SAN
LUIS OBISPO AND THE SAN LUIS OBISPO CITY EMPLOYEES'
ASSOCIATION REGARDING STANDBY PAY
RECOMMENDATION
Adopt a Draft Resolution entitled “A Resolution of the City Council of the City of San Luis Obispo, California, approving a Side Letter to the July 1, 2025, through June 30, 2028, Memorandum of Understanding between the City of San Luis Obispo and the San Luis Obispo City Employees’ Association.” (Attachment A)
POLICY CONTEXT
A side letter is a supplemental agreement between the City and a recognized employee organization that addresses specific matters related to an existing Memorandum of Understanding (MOU). The Side Letter Agreement of the San Luis Obispo City Employees’ Association (SLOCEA) MOU is in alignment with Council adopted Compensation Philosophy and Labor Relations Objectives.
DISCUSSION
Background
On June 17, 2025, the City Council adopted a resolution entitled, “A Resolution of the City Council of the City of San Luis Obispo, California, adopting and ratifying the Memorandum of Understanding between the City of San Luis Obispo and the San Luis Obispo City Employees’ Association for the period of July 1, 2025, to June 30, 2028.” SLOCEA is the largest bargaining unit in the City, representing 218 positions in classifications providing a wide variety of services to the community. Key changes in the successor MOU included annual cost-of-living adjustments and annual health insurance contribution increases through cost-sharing, the City assuming responsibility and costs for providing and administering a plan for long-term disability insurance, and changes to overtime and standby compensation.
The City and SLOCEA have been working collaboratively to test and implement various
Item 5g
terms and changes to the MOU, including provisions related to Standby and Callback assignments. Standby is defined as a circumstance which requires an employee so assigned to be ready to respond immediately to a call for service; and be readily available at all hours by telephone or other agreed upon communication equipment; and refrain from activities which might impair their assigned duties upon call. Callback is a circumstance requiring an employee to unexpectedly return to work duties after the employee has left work at the end of the employee's work duties.
During the testing period, SLOCEA raised concerns regarding the City’s interpretation of the Standby language in the MOU. Specifically, SLOCEA asserted that a week-long (168 hour) standby assignment requires eight days of compensation, rather than seven, due to shift overlap. In addition, SLOCEA asserted that employees eligible for Holiday-in-Lieu hours are entitled to the higher daily standby rate when assigned to standby on designated holidays.
As a result of these concerns, SLOCEA submitted a formal grievance on December 5, 2025. A grievance is defined as an alleged violation, misinterpretation, or misapplication of the employer-employee resolution, the Personnel Rules and Regulations, any MOU, or any existing written policy or procedure relating to wages, hours, or other terms and conditions of employment, excluding disciplinary matters. While grievances are sometimes perceived negatively, they can serve as an important tool to identify contractual ambiguities and provide a structured process for resolution. In this instance, the grievance process highlighted areas of the MOU requiring clarification and constructive dialogue between the parties.
The City and SLOCEA have reached a tentative agreement, pending City Council approval, to resolve the grievance through a Side Letter Agreement amending the Standby Article in the SLOCEA MOU. While it is atypical for the City to agree to modify an MOU provision that results in an ongoing fiscal impact outside of a formal renegotiation period, the change in this instance is limited and results in a minimal ongoing cost of less than $500 annually.
The Side Letter clarifies two key provisions: (1) employees assigned to standby on designated holidays will receive the higher daily standby rate ($75 per day compared to $55 per day), and (2) employees assigned to a seven-day (168 hour) standby shift will be eligible for seven daily standby rates.
Under applicable statutes and regulations, the City Council must approve the labor agreement containing any item of special compensation reported to CalPERS. Based on this requirement, City staff prepared a Side Letter Agreement with the revised language for Standby for Council approval.
Previous Council or Advisory Body Action
The City Council adopted the 2025-28 SLOCEA MOU on June 17, 2025.
Item 5g
Public Engagement
This report is on the consent agenda for February 17, 2026. The agenda and report will be posted seven days in advance of the meeting, and the public will have an opportunity to provide feedback in writing or during public comment in advance of the Council voting on the consent agenda.
ENVIRONMENTAL REVIEW
The California Environmental Quality Act (CEQA) does not apply to the recommended action in this report, because the action does not constitute a “Project” under CEQA Guidelines Sec. 15378.
FISCAL IMPACT
Budgeted: No Budget Year: 2025-26 and ongoing
Funding Identified: Yes
Fiscal Analysis:
The ongoing costs amount to $440 per year (eleven (11) fixed holidays x two (2) employees x $20 per holiday date). The fiscal forecast in the water and sewer funds includes adequate budget to cover the costs as part of the 2025-27 Financial Plan and the ongoing increases will be built into future fiscal forecasts. There is no impact to the General Fund; employees eligible for Holiday-in-Lieu are only in the Utilities department.
Funding
Sources
Total Budget
Available
Current
Funding
Request
Remaining
Balance
Annual
Ongoing
Cost
General Fund $0 $0 $0
Water Fund $0 $220 $220
Sewer Fund $0 $220 $220
State
Federal
Fees
Other:
Total $0 $440 $ $440
ALTERNATIVES
Do not approve the side letter. Instead, direct staff to continue discussions with SLOCEA. Should this alternative be chosen and additional discussions conclude unsuccessfully, this may lead to impasse.
ATTACHMENTS
A - Draft Resolution approving a Side Letter to the July 1, 2025, through June 30, 2028, Memorandum of Understanding between the City of San Luis Obispo and the San
Item 5g
Luis Obispo City Employees’ Association.
B - Exhibit A to the Draft Resolution – Side Letter Agreement
R ______
RESOLUTION NO. _____ (2026 SERIES)
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF SAN LUIS OBISPO, CALIFORNIA, APPROVING A SIDE LETTER TO THE JULY 1, 2025, THROUGH JUNE 30, 2028, MEMORANDUM OF
UNDERSTANDING BETWEEN THE CITY OF SAN LUIS OBISPO AND
THE SAN LUIS OBISPO CITY EMPLOYEES’ ASSOCIATION.
WHEREAS, on June 17, 2025 the City Council adopted Resolution # 11579 (2025 Series) ratifying the 2025-2028 Memorandum of Understanding between the City of San Luis Obispo and The San Luis Obispo City Employees’ Association; and WHEREAS, the City of San Luis Obispo and The San Luis Obispo City Employees’ Association have agreed that employees in the group who are assigned to standby on designated holidays will receive $75 per day.
NOW, THEREFORE, BE IT RESOLVED by the Council of the City of San Luis Obispo as follows:
SECTION 1. The Side Letter to the July 1, 2025, through June 30, 2028, Memorandum of Understanding between the City of San Luis Obispo and The San Luis Obispo City Employees’ Association, attached hereto as “Exhibit A” and incorporated herein by this reference, is hereby approved by the Council. All other terms and conditions of the Memorandum of Understanding remain as previously approved on June 17, 2025.
SECTION 2. The City Clerk shall file and furnish a copy of the resolution to Ryan Dale, President of The City of San Luis Obispo City Employees’ Association, and Nickole Domini, Director of Human Resources.
SECTION 3. Amendments to compensation for The San Luis Obispo City Employees’ Association do not constitute a “Project” under CEQA Guidelines Sec. 15378.
Upon motion of Council Member ___________, seconded by Council Member ___________, and on the following roll call vote:
AYES:
NOES:
ABSENT:
The foregoing resolution was adopted this _____ day of _______________ 2026. ___________________________
Mayor Erica A. Stewart
Resolution No. _____ (2026 Series) Page 2
R ______
ATTEST:
______________________
Teresa Purrington
City Clerk
APPROVED AS TO FORM:
______________________
J. Christine Dietrick
City Attorney
IN WITNESS WHEREOF, I have hereunto set my hand and affixed the official seal of the City of San Luis Obispo, California, on ______________________. ___________________________
Teresa Purrington
City Clerk
ARTICLE 7 - STANDBY
A. Standby duty is defined as that circumstance which requires an employee so assigned to:
Be ready to respond immediately to a call for service; and Be readily available at all hours by telephone or other agreed upon communication equipment; and
Refrain from activities which might impair their assigned duties upon call (including, but not limited to, alcohol consumption).
B. Employees will receive fifty-five dollars ($55.00) for each scheduled workday and seventy-five dollars ($75.00) for each scheduled day off, including observed holidays, of such standby assignment. Employees assigned to standby on one of the eleven (11) designated holidays, as listed in Article 17 Section (A)(1), but excluding the two (2) floating holidays, shall receive seventy-five dollars ($75.00).
C. A standby rotation is a defined period, generally consisting of seven (7) days or 168 hours, when a standby assignment is allocated to a single employee. The rotation begins when the employee assumes standby responsibilities and concludes when the responsibilities are transferred to another employee. Employees shall be paid for no more than seven (7) days of standby per weekly rotation.
Example: A standby rotation begins on Thursday at 7:00 AM and concludes on the following Thursday at 7:00 AM. Employee A, who works Monday through Friday, assumes standby responsibility (e.g., takes possession of the standby phone/vehicle) on Thursday at 7:00 AM. Employee A remains on standby for seven (7) consecutive 24-hour periods. Employee A transfers responsibility to Employee B the next Thursday at 7:00 AM.
This example constitutes one (1) rotation. Employee A would receive compensation for five (5) scheduled workdays and two (2) scheduled days off, provided no designated holidays occur during this period.
Although this assignment spans eight (8) calendar dates, it consists of seven (7) distinct 24-hour periods. Compensation is limited to seven (7) daily payments. The final morning of the rotation is considered the conclusion of the previous day's shift and does not qualify for a separate daily payment.
B.D. Employees who are assigned standby duty but are unable to fulfill duty requirements must notify their supervisor as soon as possible. Such employees will not receive standby pay.
C.E. Employees who are contacted and required to work as part of a standby assignment, as defined in Section A above, will be compensated in accordance with Article 8 – Callback.
D.F. The parties agree that employees on standby, as defined above, are waiting to be engaged.
E.G. The City and SLOCEA agree to maintain a separate document governing standby shifts at the Whale Rock Reservoir that may be revised based on the mutual agreement of the City and SLOCEA during the course of this MOU, without the need for a separate side letter. The terms and conditions outlined in the side letter dated December 6, 2024, will continue in force and effect unless amended by agreement of the Parties.
City of San Luis Obispo, Council Memorandum
City of San Luis Obispo
Council Agenda Correspondence
DATE: February 17, 2026
TO: Mayor and Council
FROM: Emily Jackson, Finance Director
VIA: Whitney McDonald, City Manager
SUBJECT: ITEM #6A FY 2025-26 SECOND QUARTER BUDGET REPORT Staff received the following questions, regarding the FY 2025-26 Second Quarter Budget Report. The questions are below with staff’s response shown in italics:
1) On page 293 of the packet, the Parks and Rec funding is discussed, stating that the funding was not spent in FY 2023-24. Can you provide context as to why those funds weren’t spent that year? If they weren’t spent, have we confirmed that there is a need for them to be set aside for the same purpose again?
The CAPSLO stipends, which are provided to CAPSLO from federal and state sources, are received by the Parks and Recreation Department to support the childcare programs and services provided to the community. These funds are unsolicited by the City and received from CAPSLO based on the number of qualifying families enrolled within the City programs and are restricted for use for childcare, specifically. Staff utilize the funds to support and offset registration costs for income qualifying families, as well as for programming costs such as supplies, snacks, and furnishings based on extra enrollments and changing program locations, contract services, and supporting staffing. As the City budgets directly each year for the Youth Services Division, and the CAPSLO stipends are not guaranteed and the stipends vary in amount pending qualified enrollment, the City practice is to use the funds as needed for the qualifying families and to support non-budgeted services if an un-forecasted budget issue arises (e.g., change in venues, unknown increase in costs or licensing, staffing changes). Recent conversations between City staff and CAPSLO leaders determined that the stipends will continue to be received from CAPSLO with the understanding that they may end at any time based on CAPSLO’s state and federal support.
ITEM 6.A. FY 2025-26 SECOND QUARTER BUDGET REPORT Page 2 As the stipend amounts received by the City were unknown and not anticipated in FY 2023-2024, staff were unable to fully utilize the funds based on the criteria that they are specific to childcare programs. The opportunity to carry over the stipend funds to the current fiscal year allowed staff to plan for utilization of the funds and begin to draw down the current balance to support the program and families. Staff do anticipate future carryover, but at a significantly lower amount in order to maintain support for the community and address any SLCUSD schedule and program impacts.
2) The narrative mentioned that leftover funds from the CAPSLO childcare grants in FY 2023-24 ended up in assigned fund balance and are being reallocated in this budget. Can you explain why they ended up there and what the policy is going forward for handling unspent grant funds from this grant?
The CAPSLO stipends, which CAPSLO receives from federal and state funding support, are provided directly to the City Parks and Recreation Department to support licensed childcare for the community. The stipends are based on the number of qualifying families enrolled in the City’s licensed Before and After School programs (based on head counts). The criteria of the funds are specific and only to be used to support childcare related program support such as necessary supplies/furnishings/materials for childcare facilities, contract services, scholarship/funding support, and support staffing costs. CAPSLO provides a stipend check to the City traditionally on a monthly basis (sometimes received quarterly) and averages approximately $5,400 each time. As these stipends are not always consistent and may be suspended based on federal and state support at any time from CAPSLO, the City has not been formally using them as a budget supplement, but rather as revenue for the Youth Services division. Similar to previous American Rescue Plan Act (ARPA) funds that the City received, staff draw down on the stipend funds, when possible, to support the youth services programs for the community.
As the CAPSLO stipend funds are specific to support the Parks and Recreation childcare programs, unused funds are transferred over from year to year to ensure use of the funds are not reallocated to other programs or within the General Fund.
Going forward, staff will utilize accounting processes rather than budget to carry over funds from year to year.
ITEM 6.A. FY 2025-26 SECOND QUARTER BUDGET REPORT Page 3 3) There is discussion of temporary staffing costs in Parks and Rec. Do we anticipate that these costs will go away or eventually become budgeted ongoing staffing costs?
The Parks and Recreation Department has a Memorandum of Understanding (MOU) with the San Luis Coastal Unified School District (SLCUSD) to provide staffing for the Transitional Kindergarten (TK) and Kindergarten (K) program at each of the five elementary school campuses within the city limits. The specific MOU for the TK/K program is confirmed annually, typically in the spring of the prior academic year, as SLCUSD determines their schedule for the upcoming school year. Over the last few years, the SLCUSD has modified the TK/K school schedule, and therefore City’s programming needs, on an annual academic basis. The most recent modification occurred after the approved 2025-2027 Financial Plan and was not factored into staffing budgets.
The current MOU outlines that the City will provide childcare during the school day hours for all times when the TK/K are not in their class (they do an “early and late” program with their teachers), resulting in the City providing childcare during the entirety of the day (7 am – 6 pm). This extended day care has resulted in an increase in temporary staff costs from previous years. The SLCUSD pays the childcare costs for each child’s care directly to the City. As each academic year has had a slightly nuanced version of support for the TK program, the staffing model has not been reliable enough to accurately forecast a consistent staffing budget. While staff anticipate the 2026-2027 school year to resume to a more “typical” school day and as such a more typical staffing structure, ongoing demands for childcare and the City’s commitment to providing childcare to as many children as possible within the facilities allotted, forecast an elevated increase on temporary staffing budget needs, which would become part of the budgeted ongoing staff costs. The increased staffing expenditures are supplemented by the reimbursement fees collected from SLCUSD to the City.
4) Page 304 describes the Public Safety Equipment Fund revenue and expenses. It appears that we have budgeted less money for the fund in FY 2025-26 than was budgeted in FY 2024-25. Also, we had fewer expenditures in FY 2024-25 than was budgeted and we anticipate spending less than the budgeted revenue in FY 2025-26. This seems to indicate that we are building up at least some reserves in that fund.
a) What is the current balance in that fund?
The fund had a balance of $508,976 as of June 30, 2025 and is projected to increase to $549,002 by June 30, 2026.
ITEM 6.A. FY 2025-26 SECOND QUARTER BUDGET REPORT Page 4 b) How is it determined how much to budget in revenue and expense for the fund each year? And, do we take into account the fund balance when budgeting?
The Public Safety Equipment Fund is supported by transfers from the General Fund, based on the amount reasonably expected to cover needed equipment replacements over time. These transfers are budgeted consistently year over year to reduce volatility in General Fund costs.
Expenditures are budgeted based on scheduled equipment replacement intervals and naturally differ from revenues. Fund balance is considered when budgeting in order to ensure that the balance available will cover scheduled replacements.
5) How much money is in the Public Art Fund? Is there enough to cover the $100,000 needed to relocate the sculpture at the junction of Higuera and Marsh?
The estimated $100,000 to potentially remove and relocate the “Olas PortolaFuenta Seca” sculpture from its current location to another location within the City was obtained by staff in January 2026.
The current balance of the Public Art Fund is $1,738,369 and of this amount, $476,861 is allocated to two ongoing capital improvement projects. The remaining balance available for future awards is $1,261,508. There are two ongoing capital improvement projects that receive Public Art Fund funding; they are 2000503 – Public Art Maintenance and 2000510 – Public Art Installations with remaining project budgets of $192,576 and $314,049, respectively, including funding from sources other than the Public Art Fund.
The table below outlines the project plans of the two Capital Improvement Project funds within the Public Art program workplans for projects and programming; however, Council can provide direction to staff to review and shift priorities. Should the “Olas Portola-Fuenta Seca” sculpture, at the junction of Higuera and Marsh be relocated, an alternative piece would likely need to be selected in its place, and it would be added to the repository of art that needs on-going maintenance. If desired, staff recommend a project timeline estimated at 12-18 months and to be incorporated in a future financial plan, including identification of an art piece to be installed in the vacated location (purchase and installation cost to be determined).
ITEM 6.A. FY 2025-26 SECOND QUARTER BUDGET REPORT Page 5 2000503 – Public Art
Maintenance
FY 2025-
26*
FY 2026-27
Box Art Program and
Small Projects
$35,000 $30,000
Critical Maintenance $108,835 $27,600
Ongoing Maintenance $30,000 $60,000
Program Coordination $110,000 $115,000
Total $283,835 $222,600
2000510 – Public
Art Installations
FY 2025-
26 FY 2026-27
SLOMA Partnership
Projects & Contract
$155,000 $415,000
City Projects $36,000 $30,000
Upcoming City
Projects
Community Mural
Cultural Arts District Parking Structure
Emerson Park
Chumash Cultural Installation
Total $191,000
*The project plan shown above includes amounts already spent during the fiscal year and will not align with the remaining project budgets. 6) How much would full implementation of a Rental Registry cost? The current estimate for full implementation of a registry using off-the-shelf rental registry software is around $300,000 - $500,000 annually for the first few years, The registry could become less costly after the program is established. In addition, over time the program could become cost neutral if registration fees cover the cost of the program.
In addition to the questions above, staff is also providing updated information about the City’s sales tax performance through the third quarter of 2025 (September 2025 or first quarter of FY 2025-26). This information was provided by the HdL (the City’s sales tax consultant) on February 10, 2026, after the FY 2025-26 Second Quarter Budget Report was published. The FY 2025-26 budget was set based on a forecast provided by HdL in February 2025. HdL provided an updated forecast in May 2025, too late to incorporate into the budget, that suggested that sales tax may underperform by up to $1.3 million due to the impact of tariffs. Those tariffs have since been reduced significantly, and HdL provided an updated forecast in February 2026 that suggests sales tax should come in at or slightly above budget for the year.
Item 6a
Department: Finance
Cost Center: 2002
For Agenda of: 2/17/2026
Placement: Business
Estimated Time: 60 minutes
FROM: Emily Jackson, Finance Director
Prepared By: Riley Kuhn, Principal Budget Analyst
SUBJECT: REVIEW OF FY 2025-26 SECOND QUARTER BUDGET REPORT
RECOMMENDATION
1. Receive and file the FY 2025-26 Second Quarter Budget Report; and
2. Appropriate $3,468,954 in FY 2024-25 unassigned fund balance as detailed in the report; and
3. Appropriate $2,000,000 in FY 2024-25 assigned fund balance and authorize an Additional Discretionary Payment to CalPERS of $3,506,187; and
4. Appropriate the $20,000 National League of Cities Health and Wellbeing award of $20,000 to the Community Development Department’s non-staffing operating budget for the purchase of Tolemi BuildingBlocks software.
POLICY CONTEXT
The City’s budget policies require that the City Council review the City’s budget and financial condition at least every six months. City Charter Code Section 804 states that at any meeting after the adoption of the budget, the Council may amend or supplement the budget by motion adopted by a majority vote of the Council.
The second quarter budget review is part of the ongoing budget reporting and review process and fulfills these requirements. The accompanying Second Quarter Budget Report for FY 2025-26 provides a detailed review of the City’s financial results as compared to budget half-way through the fiscal year.
DISCUSSION
Background
Budget Report Organization
The Second Quarter Budget Report (Attachment A) is intended to provide a high-level overview of the City’s performance against budget during the fiscal year. Additional emphasis is placed on those areas where results are expected to differ from budget over the full year. The report also includes an update on the Capital Improvement Projects and
Item 6a
Major City Goal Tasks active during the quarter. The report (Attachment A) includes the following sections and themes:
General Fund Summary: Halfway through the year, staff note two areas of divergence from revenue budgets. First, the City’s consultants have advised that sales tax revenue may not grow as expected and a revenue miss is possible. Second, staff note that development activity has picked up since the last fiscal year and expect development review fees to exceed budget at year end.
Staff also note that several departments are at risk of exceeding their staffing budgets, and lower unassigned fund balance at year-end should be expected.
Use of FY 2025-26 Fund Balance: The City’s Annual Comprehensive Financial Report (ACFR), including audited financial statements, was presented to Council on January 13, 2026. The ACFR indicated there was General Fund unassigned fund balance of $3,468,954 as of June 30, 2025. The Second Quarter Report details staff recommendations for allocation of Fiscal Year 2024-25 unassigned fund balance, including additional discretionary payments to address pension liabilities and investments in infrastructure.
Enterprise Fund Summary: The Second Quarter Report includes a detailed analysis of the Water, Sewer, Parking, and Transit enterprise funds. All enterprise funds are expected to achieve their budgeted fund balance targets for the year.
Special Revenue and Other Funds: The Report includes information on the various Community Financing District funds and certain other funds. All are expected to finish the year in line with their budgets.
Capital Improvement Program Update: The Report includes an update on the various projects completed or in progress during the first half of the fiscal year. Key projects highlighted in the report include the Water Resource Recovery Facility Upgrade, Mission Plaza Enhancements, and the Cultural Arts District Parking Structure.
Major City Goal Update: The Report also includes a summary of the Major City Goal tasks with completion dates in the first half of the fiscal year. Halfway through the year, eleven tasks are on track and four are proposed to be delayed to the second half of the fiscal year.
Additional Recommendations
Quarterly budget reports are occasionally used to make appropriation recommendations as needed throughout the year. This report includes one such recommendation:
National League of Cities Health and Wellbeing Award: The City was awarded $20,000 from the National League of Cities. Staff recommend an appropriation of this funding to purchase a trial license of BuildingBlocks software from Tolemi. It is hoped that this tool can be used to build a ‘Green and Healthy Homes Concierge Service’, the goal
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of which is to provide residents with a single point of contact to access coordinated municipal and community partners services including weatherization, electrification, home repairs, and housing stability support.
Previous Council or Advisory Body Action
Council adopted the FY 2025-26 budget on June 17, 2025. During the FY 2024-25 yearend budget report hearing on November 4, 2025, Council directed staff to include a recommendation to provide $500,000 to the San Luis Obispo Museum of Art (SLOMA), contingent upon availability of funds as demonstrated by a completed audit and a satisfactory grant agreement. A proposed Grant Agreement with SLOMA will be presented for consideration in a separate item on the same agenda as this report as part of the February 17, 2026 regular City Council meeting, which would memorialize the terms and conditions for the $500,000 grant.
Public Engagement
Public engagement on this item can be provided to the City Council through written correspondence prior to the meeting or through public testimony at the meeting. The report will also be posted on the City’s website for public review.
CONCURRENCE
All departments were involved in preparation of the report and concur with the staff recommendations.
ENVIRONMENTAL REVIEW
The California Environmental Quality Act (CEQA) does not apply to the recommended action in this report because the action does not constitute a “Project” under CEQA Guidelines Sec. 15378.
FISCAL IMPACT
Budgeted: Yes Budget Year: 2025-26
Funding Identified: Yes
Fiscal Analysis:
Staff recommend appropriation of FY 2024-25 General Fund unassigned fund balance of $3,468,954 according to the audited financial statements as follows:
Item 6a
The Second Quarter Report provided in Attachment A includes further explanation and discussion of these recommended allocations.
The amounts above are in addition to the $2,000,000 in General Fund assigned fund balance for an Additional Discretionary Payment (ADP) to CalPERS to continue progress toward paying down the City’s unfunded pension liability. Staff recommend total Additional Discretionary Payments as follows:
ALTERNATIVES
Council could direct staff to use fund balance for another purpose. Such purposes could include higher or lower payments to CalPERS, funding for specific projects, or to be held in reserve for future years or future needs.
ATTACHMENTS
A - FY 2025-26 Q2 Budget Report
1 Second Quarter Financial Report
Fiscal Year 2025-26
IntroducƟon
This financial report provides an overview of the City’s revenues and expenditures through the first half of the fiscal year (July 1, 2025 – December 31, 2025). It also provides an update on the status of the City’s Capital Improvement Plan (CIP) projects and progress on Major City Goal tasks.
Throughout the document, reference will be made to the data available as of the Ɵme the report was draŌed. Revenues are oŌen not available for up to two months aŌer month-end and in some cases, revenues are not received evenly throughout the year (e.g. property tax which is largely received in the second half of the fiscal year). Expenditures are oŌen recorded in advance for annual costs or for purchase orders opened at the beginning of the year. The net impact is that actual results booked halfway into the year should not always be expected to equal one half of budgeted amounts. Commentary will be provided only when analysis suggests that full-year results may differ significantly from budget.
Table of Contents
General Fund Summary………………………………………………………………………….……...2 Use of FY 2024-25 Unassigned Fund Balance………………………………………….….…. 5 Water Fund Summary……………………………………………………………………………..…..…9
Sewer Fund Summary………………………………………………………………………………..…10
Parking Fund Summary…………………………………………………………………………..…….12 Transit Fund Summary……………………………………………………………...…………….…...14 Special Revenue Summaries………………………………………………..………………..………16 CIP Update………………………………………………………………..………….…………….………..21
Major City Goal Update……………………………………………………….……………….……….23
2 General Fund Summary
Halfway through the year, staff expect that revenue targets will be aƩained and expenditures will finish the year on budget. The tables below detail year-to-date (YTD) results as compared to budget and prior year actuals. Commentary is provided where results are not in line with expectaƟons.
Revenue:
Tax Revenue:
Sales Tax (including Local Revenue Measure & Prop 172 Safety Tax): The budget for sales tax revenue was developed in February 2025, prior to the announcement of significant new and increased federal import taxes. The City’s sales tax consultants advised staff in May 2025 that these tariffs would have a negaƟve impact on sales tax revenue and presented a risk of up to $1.3 million to the revenue budget. This impact has yet to appear in sales tax data, which includes results through October. At 34% received, sales tax to date is slightly higher than the 31% received at the same point in FY 2024-25 budget, but considerably lower than the 41% received at the same point in FY 2023-24. Staff will closely monitor results and any developments in federal trade policy which could impact local spending.
Property Tax: The City parƟcipates in the Teeter Plan, which means that the City is not exposed to delinquent payments and can reasonably expect to collect 100% of budgeted amounts. Staff expect to meet or modestly exceed budget by year-end.
FY 2024-25 FY 2025-26
General Fund Actuals Budget YTD Actuals % Received
Tax & Franchise Revenue
Sales Tax 54,357,111 $ 55,470,441 $ 18,801,871 $ 34%
Property Tax 24,923,847 25,944,966 4,662,363 18%
Transient Occupancy Tax 11,417,888 11,099,705 4,882,559 44% Utility User Tax 7,501,436 6,605,306 2,707,760 41%
Business Tax 3,138,271 3,230,170 3,121,913 97%
Franchise Fees 2,622,351 2,242,429 645,423 29%
Cannabis Tax 814,502 1,000,000 429,254 43%
Total Tax & Franchise Revenue 104,775,406 105,593,017 35,251,142 33% User Fees
Development Review 5,697,332 4,606,812 3,753,392 81%
Parks & Recreation 2,643,907 2,280,283 1,154,881 51%
Fire 3,331,998 1,759,183 1,158,712 66%
Police 834,584 690,200 386,622 56%
Business Licenses 792,548 632,470 317,840 50%
Total User Fees 13,300,370 9,968,947 6,771,447 68%
General Government 7,778,702 1,669,077 2,783,372 167%
2023 Storm Reimbursement 909,090 - 53,123 Total Revenue 126,763,568 $ 117,231,041 $ 44,859,085 $ 38%
3 Business Tax: This revenue stream is generally received at the beginning of the fiscal year with license renewals and is largely collected for this fiscal year. Staff expect to collect addiƟonal payments throughout the remainder of the year and meet budget by year-end.
While other tax revenue categories show year to date results higher or lower than 50%, staff do not expect significant variances for the full year.
Fee & Other Revenue:
Development Review Fees: FY 2025-26 revenues are trending above projecƟons. At midyear, the Community Development Department has collected 81% of the total annual budget. This over-realizaƟon of fee revenue was due in large part to an unusually strong July during which fees were received for review for Phase 5 of Avila Ranch, as well as the steady ongoing permiƫng acƟvity supported by the build out of Avila Ranch and strong Accessory Dwelling Unit (ADU) acƟvity. Based on current trends, the Department anƟcipates finishing the year approximately $1 million above budget.
The FY 2025-26 revenue budget was based on revenues from the first half of FY 2024-25, a period marked by slowing development acƟvity and macroeconomic uncertainty. ProjecƟons were set conservaƟvely at the lowest level since 2019 due to the trends being observed as well as the ongoing uncertainty in the market. While overall development remains below historical highs, the ongoing build-out of Avila Ranch, and steady ADU and other development is anƟcipated to support a steady stream of revenue for the department for the next several years.
Fire Department Fees: Halfway through the year, the Fire Department has collected 66% of its budgeted revenue. This is primarily due to the agreement to provide fire services to Cal Poly for which revenue has been recognized for the full year. Fire Department Permits are also trending above budget and prior year actuals from the same period. Staff expect a modestly favorable result at year-end.
General Government: This line includes earnings on cash and investment balances which have benefited greatly from elevated interest rates. Staff expect investment income to outperform budget once again, although to a lesser degree due to recent policy acƟons by the Federal Reserve.
Though other fee categories show year-to-date results other than 50% of budget, staff do not expect significant variances for the full year.
OperaƟng Expenditures: Year-to-date results for the General Fund are largely as expected at this point in the year.
Staffing: While more than 50% of staffing budgets have been expended halfway through the year, adjusted for upfront annual payments including unfunded pension liabiliƟes, this line is expected to finish the year under budget. The General Fund is trending towards 3% salary savings at year-end, which is lower than the 4% assumpƟon built into the long-term forecast for the General Fund. This is in large part due to lower vacancy rates Citywide which may be aƩributable to a deterioraƟng labor market. Other more disƟnct FY 2024-25 FY 2025-26
General Fund Actuals Budget YTD Actuals % Expended
Staffing 75,489,526 $ 78,908,239 $ 43,772,097 $ 55%
Other Operating Expenditures 18,291,470 21,313,033 13,796,103 65% Total 93,780,996 $ 100,221,272 $ 57,568,200 $ 57%
4 drivers are detailed in the departmental secƟons below. Staff expect that the primary impact of lower salary savings will be that unassigned fund balance at year-end will be slightly lower than in recent years.
In the last three years, salary savings rates of 4-7% have delivered budgetary savings of $2.5 to $3.8 million.
Other OperaƟng Expenditures: This line item shows 65% spent halfway through the year due to typical purchasing acƟviƟes. Staff open purchase orders and encumber funds at the beginning of each fiscal year to be spent throughout the year. Excluding balances on open purchase orders, just 38% of budget has been paid to vendors.
The table below details the budget and year-to-date actuals for both staffing and other operaƟng expenditures by department:
While the General Fund as a whole is expected to finish the year on budget, staff note several departmental level variances:
City AƩorney’s Office: As directed by City Council on September 12, 2025, staff increased the contract for outside counsel legal support in the California VoƟng Rights Act maƩer related to the City’s transiƟon to a Citywide Single Vote form of elecƟons. The necessary increase was unplanned and has caused a $50,000 unbudgeted expenditure. Staff plan to offset this unbudgeted spending via an administraƟve budget amendment during the fourth quarter of the fiscal year and no variance is expected at year-end.
Fire: The Department’s staffing expenditures are trending above budget at the mid-point of the fiscal year.
Several vacant posiƟons and two long-term injury vacancies are driving significant unbudgeted overƟme expenditures. Four firefighter posiƟons are currently vacant, requiring a minimum of one shiŌ daily to be filled at overƟme rates. The next recruit academy to hire new firefighters is planned for FY 2026-27 and shiŌ coverage overƟme will persist unƟl then. The savings from these vacant posiƟons will parƟally offset overƟme costs, as will reimbursements for mutual aid. Despite these offsets, staff expect that the department will exceed its staffing budget at year-end.
Police: The Department’s staffing expenditures are trending slightly above budget mainly due to overƟme expenditures. Comparing the same Ɵme frame to last fiscal year, overƟme hours increased by 8.9% or FY 2024-25 FY 2025-26
Department Actuals Budget YTD Actuals % Expended
Police 24,657,118 $ 25,604,534 $ 15,268,412 $ 60%
Fire 18,787,150 18,114,272 10,826,401 60%
Public Works 16,581,895 18,136,536 10,678,028 59%
Administration & IT 11,565,191 12,392,391 6,817,022 55% CDD 7,864,816 9,059,766 5,570,933 61%
Parks & Rec 6,014,160 6,231,512 3,327,294 53%
Finance 2,686,591 2,850,096 1,670,222 59%
Non-Departmental 350,542 2,399,772 251,409 10%
HR 2,085,986 2,061,730 1,152,405 56%
City Attorney 1,652,744 1,863,615 1,144,438 61%
Utilities 1,534,804 1,507,048 861,636 57%
Total 93,780,996 $ 100,221,272 $ 57,568,200 $ 57%
5 roughly 800 hours. This was primarily due to mandatory training that occurs every other year, providing personnel to assist with the Gifford Fire, increasing enforcement for Cal Poly back to school in September and an increase in invesƟgaƟve cases. The Department sƟll needs to plan for St. Patrick’s Day enforcement, which will occur in March. It is likely that the Department will exceed the staffing budget at year end.
Parks and RecreaƟon: The Department is trending slightly above budget for FY 2025-26 due to temporary staffing costs, primarily within the Youth Services Division. Expanded childcare programming has increased the need for temporary staffing to support program delivery. Although salary expenditures are expected to exceed currently budgeted amounts, increased program parƟcipaƟon and associated revenues are expected to fully offset these costs.
Recommended Use of FY 2024-25 Unassigned Fund Balance
The City’s Annual Comprehensive Financial Report, including audited financial statements, was presented to Council on January 13, 2026. The report included the following table detailing General Fund unassigned fund balance of $3,468,954 as of June 30, 2025:
6 In addiƟon to the unassigned fund balance, the assigned balance includes General Fund balance for purposes including:
115 Trust Fund: As part of the 2019-21 Financial Plan, the City Council idenƟfied establishment of a SecƟon 115 Trust Fund as a work task under the Fiscal Sustainability Major City Goal. Establishment of the Trust was to be completed by February 2020 but was delayed due to uncertainty about the budgetary impacts of COVID-19. The Trust was established in early 2023 and, prior to its establishment, $2.0 million was assigned in the General Fund (shown above) to be deposited to the Trust upon establishment. In addiƟon to the $2.0 million assigned for this purpose, staff had planned to recommend allocaƟon of $2.4 million of FY 2022-23 unassigned fund balance to make an iniƟal contribuƟon to the Trust, but instead recommended allocaƟon of that funding to the Infrastructure Investment Fund to address increased infrastructure costs due to inflaƟonary factors. Despite $2.0 million being assigned for the 115 Trust, the City has not made an iniƟal contribuƟon to the Trust. The $2.0 million could be deposited into the Trust, paid directly to CalPERS, or unassigned and moved into the General Fund budget to support capital or operaƟng costs. As part of the comprehensive budget update scheduled to be presented to Council on March 3, 2026, staff will provide an overview of the purpose of a SecƟon 115 Trust fund and seek direcƟon from Council on whether or not the City should deposit the $2.0 million assigned for this purpose into the 115 Trust or reallocate it for another purpose.
Tenant Improvement: Funding for tenant improvements was assigned via ResoluƟon No. 11203, using funding that arose from passage of Local Revenue Measure in November 2020. Originally intended to be used for tenant improvements in the downtown area, this money has since been used to fund Economic Development iniƟaƟves like the Buy Local Bonus program. The balance at June 30, 2025, of $608,000 is expected to be drawn down enƟrely in the 2025-27 Financial Plan.
Financial Plan Fiscal Policies SecƟon 8. CalPERS and Unfunded LiabiliƟes sets the following prioriƟzaƟon for use of unassigned General Fund balance:
a. AddiƟonal DiscreƟonary Payments (ADP) to CalPERS
b. Infrastructure investments
c. Emerging Health and Safety needs of the community
In line with this policy, staff make the following recommendaƟons for one-Ɵme use of FY 2024-25 unassigned fund balance:
Unassigned Fund Balance* 3,468,954 $
Appropriation Recommendations
Increased CalPERS ADP 869,804 Infrastructure Investments 1,212,229 Insurance Fund 802,798 SLOMA Contribution 500,000
Parks & Rec Grants 84,123 Remainder - $
*After $2.0 million CalPERS ADP
7 CalPERS ADP: Staff recommend a contribuƟon of $869,804 in addiƟon to the $2.0 million held in Assigned Fund Balance within the General Fund. This increased payment reflects the growth in staffing costs since the City began making these payments.
These ADPs are criƟcal to reducing the City’s pension debt. The City’s unfunded liability as of June 30, 2024, the most recent actuarial measurement date, decreased by $7.0 million or 3.6% year over year thanks to strong investment returns in conjuncƟon with the City’s commitment to making regular ADPs.
As detailed in the table below, the City’s Funded RaƟo also improved to 66.2%:
In addiƟon to the General Fund, staff recommend ADPs from all funds with staffing costs. InformaƟon on each of the other funds can be found in their respecƟve writeups in the Enterprise Fund and Special Revenue and Other Funds secƟons that follow. These payments will be made from each fund’s year-end reserves, which are sufficient to cover the increased payments.
Insurance Fund Reserves: Staff recommend a transfer of $802,798 to the Insurance Fund to help meet reserve requirements for liability and workers compensaƟon self-insurance policies. Policy calls for funding the reserve at 150% of the trailing five-year average claims, or the Historical Claims Basis level, and as called for by the City’s actuaries, or the Actuarial Basis level. Staff’s recommendaƟon will increase the fund’s reserve to the Historical Claims Basis level. Staff plan to recommend addiƟonal contribuƟons from unassigned fund balance over the next five years to meet the reserve level recommended by the City’s actuaries, which is $3.1 million higher than the Historical Claims Basis level as detailed in the table below:
AddiƟonal informaƟon can be found in the Insurance Fund writeup within the Special Revenue & Other Funds secƟon of this report.
SLOMA ContribuƟon: As directed by Council on November 4, 2025, staff have included a recommended appropriaƟon of $500,000 as a grant to the San Luis Obispo Museum of Art (SLOMA) to assist with their Downtown museum expansion. A proposed grant agreement with SLOMA will be presented to Council for consideraƟon as a separate Council agenda item.
Parks and RecreaƟon Grants: This amount represents CAPSLO sƟpends for childcare provided to the Parks and RecreaƟon department that was unused in FY 2023-24 and contributed to the unassigned fund balance amount in that year. This appropriaƟon will return the funds to the Parks and RecreaƟon Department to ensure that these funds are used for their intended purpose.
Infrastructure Fund Investments: Staff recommend transferring the remaining unassigned fund balance to the Infrastructure Investment Fund (IIF) for use on eligible infrastructure projects. The Public Works Department has idenƟfied an immediate funding need of approximately $2 million for the Higuera Funded Status 6/30/2023 6/30/2024
Unfunded Liability 195,372,315 $ 188,434,821 $
Funded Ratio 63.5% 66.2%
8 Complete Streets Project, which is construcƟon-ready and scheduled for Council consideraƟon as a business item also on February 17, 2026. Staff recommend allocaƟng the remaining FY 2024-25 unassigned fund balance ($1,212,229) to the IIF with the intent that it remain available for appropriaƟon to the Higuera Complete Streets Project, should Council authorize the issuance of a Request for Proposals to move this project forward to construcƟon. If Council does not authorize the Higuera Complete Streets Project to move forward at that Ɵme, the funding would remain available in the IFF for that project in the future or another infrastructure project that requires funding.
Current Infrastructure Investment Fund Earmarks
FY 2025-2026 IIF Fund Summary
Payment Amount Ending Account Balance
Starting Fund Balance FY 25-26 $14,658,406.00 $14,658,406.00 Prado Bridge Widening (Design) FY 26-27 $(3,500,000.00) $11,158,406.00 Prado Bridge Widening FY 27-28 $(11,158,406.00) $-
Local Revenue Measure Fund Balance: In addiƟon to the General Fund unassigned balance, the Local Revenue Measure had a fund balance of $848,111 at the end of FY 2024-25. AppropriaƟon of Local Revenue Measure funds requires review and approval of recommendaƟons by the Revenue Enhancement Oversight Commission. As detailed in the Sales Tax variance explanaƟon above, staff have been advised by the City’s consultants to expect a shorƞall in revenue in the current year. Staff and the Revenue Enhancement Oversight Commission do not recommend appropriaƟon of Local Revenue Measure Fund Balance since the balance may be necessary to offset this revenue shorƞall.
Enterprise Fund Summaries
The City uses Enterprise funds to account for operaƟons that are financed and operated in a manner similar to private business enterprises, where the intent is that the costs of providing certain services is recovered primarily through user charges. This secƟon of the report includes a write up on the budget status of the City’s four enterprise funds (Water, Sewer, Parking and Transit) through the second quarter of FY 2025-26. As noted in the General Fund Summary above, staff is recommending use of General Fund unassigned fund balance to increase the planned addiƟonal discreƟonary payment (ADP) to CalPERS to ensure that the ADP amount reflects changes in staffing costs for each fund since the City began making these payments. This amount supplements the $2 million that the City holds in assigned fund balance in the General Fund. A porƟon of the unassigned fund balance in the General Fund will be used to supplement the $2 million for the General Fund share of cost for the ADP and the four enterprise funds will make payments for their share of costs from each fund’s year-end reserves, which are sufficient to cover the increased payments. The total amounts paid from each fund are as follows:
9 Water Fund Summary
The Water Fund’s year-to-date actuals for revenues and expenditures are generally in line with expectaƟons and anƟcipated trends. Observed variances are primarily aƩributable to seasonal revenue paƩerns, Ɵming of grant receipts, and standard budget administraƟon pracƟces, rather than structural changes to the fund.
Revenue:
Base Charges: Base charge revenue reflects normal billing and collecƟon paƩerns and is not a cause for concern at this Ɵme. Approximately 7% of the variance from the expected 50% of base charge revenue collected by the second quarter is due to Ɵming differences in billing. Part of the July uƟlity bills reflects service provided in June and is therefore recorded in the prior fiscal year. Staff will conƟnue to monitor base charge revenues, and no material variance is anƟcipated based on current trends.
Setup Fees: Setup fee revenues are trending above budget and include a one-Ɵme $36,000 payment resulƟng from a seƩlement agreement with the developer of Avila Ranch. Because setup fees are driven by the Ɵming of development acƟvity, they are inherently variable and fluctuate throughout the fiscal year.
Other Revenue: Other revenues are below budget due to the Ɵming of ProposiƟon 1B grant reimbursements, which fund the Groundwater Well Development project and increases the City’s water supply and resiliency. Of the $4.1 million that was budgeted for the ProposiƟon 1B grant, $176 thousand CalPERS ADP
General Fund 2,869,804 $
Water Fund 238,745 Sewer Fund 246,093
Parking Fund 98,570 Transit Fund 15,959
Whale Rock 27,033
TBID 9,983 Total 3,506,187 $
FY 2024-25 FY 2025-26
Water Fund Actuals Budget YTD Actuals % Received
Water Sales 21,379,368 $ 21,449,631 $ 10,668,685 $ 50%
Base Charges 7,650,544 8,448,140 3,547,393 42%
Setup Fees 125,561 160,000 124,485 78%
Other Revenue 6,972,868 4,351,680 722,316 17%
Total Revenue 36,128,340 $ 34,409,451 $ 15,062,879 $ 44%
10 has been realized to date. Staff anƟcipate more aggressive drawdowns on this grant funding once construcƟon is underway.
Strong investment performance has parƟally offset lower-than-anƟcipated revenues elsewhere in the Other Revenue category. Investment income was budgeted at $50 thousand for the fiscal year, and approximately $326 thousand has been realized to date. Investment earnings are inherently variable and should not be relied upon as a consistent or ongoing source to offset revenue shorƞalls.
Expenditures:
Staffing: Excluding upfront annual payments for CalPERS unfunded liability and reƟree healthcare, approximately 41% of the staffing budget has been expended through the second quarter, compared to an expected midyear spend of approximately 46.6%. Staffing expenditures are trending below expectaƟons primarily due to vacancies within the UƟlity Billing and Water DistribuƟon teams.
OperaƟng Expenditures: Year-to-date actuals are over 50 % expended primarily due to purchase orders that were opened at the beginning of the fiscal year and annual prepaid expenditures. While these amounts are reflected as obligaƟons, only about 60% of the budget has actually been paid to vendors to date. About $11.4 million of the early-year acƟvity is aƩributable to Source of Supply costs. These costs primarily cover expenses related to dam operaƟon, maintenance, and capital infrastructure for the City's raw water supplies. Staff expect the Water Fund to finish the fiscal year within budget.
Sewer Fund Summary
The Sewer Fund’s year-to-date financial performance through the second quarter is generally in line with expectaƟons. Variances are primarily driven by the Ɵming of grant receipts, revenue allocaƟons, and standard budget administraƟon pracƟces rather than changes in underlying financial drivers.
Revenue:
Service Charges: Service charge and base fee revenues are tracking slightly ahead of the proporƟonal midyear benchmark, with approximately 51% of the budgeted amount realized through the second quarter.
FY 2024-25 FY 2025-26
Water Fund Actuals Budget YTD Actuals % Expended
Staffing 5,495,997 $ 6,225,377 $ 3,085,746 $ 50%
Other Operating Expenditures 20,974,582 15,015,367 16,863,771 80% Total Expenditures 20,511,364 $ 27,199,960 $ 19,949,517 $ 73% FY 2024-25 FY 2025-26
Sewer Fund Actuals Budget YTD Actuals % Received
Service Charges 15,201,167 $ 15,229,215 $ 7,792,980 $ 51% Base Charges 5,942,531 6,329,610 2,730,136 43%
Other Revenue 3,748,643 210,000 1,424,094 678%
Total Revenue 24,892,342 $ 21,768,825 $ 11,947,210 $ 55%
11 This reflects accurate forecasƟng, and staff do not anƟcipate a material variance in this revenue category by the end of the fiscal year.
Base Charges: Base charge revenue reflects normal billing and collecƟon paƩerns and is not a cause for concern at this Ɵme. Approximately 7% of the variance from the expected 50% of base charge revenue collected by the second quarter is due to Ɵming differences in billing. Part of the July uƟlity bills reflect service provided in June and is therefore recorded in the prior fiscal year. Staff will conƟnue to monitor base charge revenues, and no material variance is anƟcipated based on current trends.
Other Revenue: Other revenues are performing above budgeted expectaƟon, due to strong interest on investments, one-Ɵme reimbursements from regional partners, and delayed grant payments. Strong investment performance reflects favorable variance of about $534 thousand. One-Ɵme reimbursements from regional partners reflect a favorable variance of $355 thousand. Delayed grant payments reflect a favorable variance of $208 thousand. All variances are due to one-Ɵme or variable revenues and should not be relied upon as a consistent or ongoing sources of revenue.
Expenditures:
Staffing: Excluding upfront annual payments for CalPERS unfunded liability and reƟree healthcare, approximately 43% of the staffing budget has been expended through the second quarter, compared to an expected spend of approximately 46.6% at midyear. Expenditures are trending below expectaƟons primarily due to vacancies within the UƟlity Billing team.
Other OperaƟng Expenditures: Year-to-date actuals are greater than 50% of budget, primarily due to purchase orders that were opened at the beginning of the fiscal year. While these amounts are reflected as obligaƟons, 37% of the budget has actually been paid to vendors to date. While the Sewer Fund is expected to finish the fiscal year within budget, staff are monitoring two operaƟonal challenges. First, the Water Resource Recovery Facility's (WRRF) regulatory sampling requirements are currently being determined by the Regional Water Board. Performance in baseline tesƟng will establish ongoing sampling requirements and can materially impact budgetary needs. Second, the WRRF biogas cogeneraƟon system is at the end of its useful life. This asset offsets electrical and natural gas usage at the facility, which reduces operaƟonal costs and aligns with the City's Lead by Example Climate AcƟon Plan. Staff plan to keep Council informed of any recommendaƟons in maintaining or replacing this asset. Beyond these two challenges, the WRRF’s post-construcƟon operaƟng budget will be evaluated in the coming year to determine whether the forecasted operaƟng condiƟons and the associated allocated resources are sufficient.
FY 2024-25 FY 2025-26
Sewer Fund Actuals Budget YTD Actuals % Expended
Staffing 5,552,235 $ 6,042,596 $ 3,116,835 $ 52%
Other Operating Expenditures 4,828,711 3,905,154 2,717,979 56% Total Expenditures 9,457,388 $ 10,871,306 $ 5,834,813 $ 54%
12 Parking Fund Summary
The Parking Fund’s year-to-date performance is generally in line with expectaƟons. Revenue variances, primarily in Fines and Other Revenue, are due to delayed receipt of payments that will be realized by yearend. Year-to-date expenditures reflect a minor variance due to annual upfront payments and purchase orders opened at the beginning of the fiscal year.
Revenue:
The revenue budget is based on projecƟons from the 2024 Parking Rate Study, reflecƟng reduced rates effecƟve July 1, 2024. Technology upgrades recommended in the Technology Roadmap, including new payment equipment in parking garages and at on-street locaƟons, were installed during the current fiscal year and are operaƟng as anƟcipated.
Meters: Parking meter revenue includes hourly parking sessions from on-street and surface parking lot areas, including mobile app payments. New payment equipment was installed on-street and in surface parking lot areas in November 2025. While the equipment is funcƟoning as intended, meter revenue is currently tracking slightly below budget due to fewer parking transacƟons compared to the same period in the prior fiscal year. If on-street parking acƟvity does not increase, staff anƟcipates a modest negaƟve variance to budget by year-end.
Structures: New parking structure gaƟng equipment recommended by the Technology Roadmap was installed at the beginning of the fiscal year. The equipment is funcƟoning as intended, resulƟng in higher revenue compared to the prior fiscal year when equipment failures occurred, and is meeƟng budget expectaƟons. Staff does not anƟcipate a variance to budget by year-end.
Long-Term Parking: Long-term parking revenue includes sales of on-street permits, residenƟal district permits, and garage parking permits. Garage parking permit rates were reduced from $85 per month to $45 per month effecƟve July 1, 2024. Since the rate reducƟon, garage permit sales have steadily increased and are expected to conƟnue to grow with the opening of the Cultural Arts District Parking Garage in Spring 2026. In addiƟon, the digital permit plaƞorm will be expanded in April 2026 to include 10-Hour OnStreet Permits, which is anƟcipated to further support permit sales. Staff expect this increased adopƟon will lead to budget aƩainment at year-end.
Fines: Parking Fines revenue includes all revenue collected from paid parking citaƟons. In March 2025, the City implemented a new citaƟon management system consistent with recommendaƟons from the Technology Roadmap. Under the new system, citaƟon payments are temporarily held in an escrow account and reconciled monthly once mailed check payments are received. This change has resulted in a slight FY 2024-25 FY 2025-26
Parking Fund Actuals Budget YTD Actuals % Received
Meters 4,589,728 $ 4,312,367 $ 2,007,477 $ 47%
Structures 1,886,338 2,860,504 1,501,682 52%
Long-Term Parking 522,895 500,000 233,422 47%
Fines 1,113,016 1,231,100 441,034 36%
Other Revenue 2,671,989 671,984 187,102 28%
Total Revenue 10,783,966 $ 9,575,955 $ 4,370,716 $ 46%
13 delay in revenue recogniƟon, contribuƟng to the year-to-date variance. Staff expects these funds to be received and does not anƟcipate a material variance to budget by fiscal year-end.
Other Revenue: Other Revenue in FY 2024-25 included $1.7 million generated through higher returns on investments. Elevated interest rates during FY 2024–25 produced stronger earnings on pooled cash balances from the Cultural Arts District Parking Structure (CADPS) bond issuance, while budget assumpƟons remained conservaƟve. Investment interest is based on available cash, and as the CADPS construcƟon progresses toward compleƟon, cash balance will dwindle; therefore, staff expects minimal investment income and budgeted accordingly. This line also includes Other Rent & Lease Revenue which is budgeted based on current lease agreements, for which most of the revenue is collected toward the end of the fiscal year. Staff expect this line to finish on budget once all lease payments are collected.
Expenditures:
Staffing: Excluding upfront annual payments for the CalPERS unfunded liability and reƟree healthcare, approximately 48% of the staffing budget has been expended through the second quarter. Staffing expenditures are forecasted to conƟnue tracking as anƟcipated and staff does not project a variance to the budget by year-end.
Other OperaƟng Expenditures: Year-to-date actuals include purchase orders established at the beginning of the fiscal year. While these amounts are reflected as obligaƟons, only 41% of the budget has been expended through the second quarter. Staff will conƟnue to monitor expenditures closely and anƟcipate the fund will finish the fiscal year under budget.
FY 2024-25 FY 2025-26
Parking Fund Actuals Budget YTD Actuals % Expended
Staffing 2,109,475 $ 2,198,513 $ 1,182,929 $ 54%
Other Operating Expenditures 1,750,531 1,707,291 931,628 53% Total Expenditures 3,816,767 $ 3,949,044 $ 2,114,557 $ 54%
14 Transit Fund Summary
The Transit Fund’s year-to-date results are generally consistent with expectaƟons. The Transit Fund is heavily subsidized by Federal grants which are reimbursement-based; as a result, revenues are realized aŌer expenses are incurred and draw down requests are submiƩed. Grant funds budgeted but not expended during the current fiscal year will remain available for reimbursement in future fiscal years.
Through the first six months of the current fiscal year, overall transit ridership has increased by 18% compared to the same period in the prior fiscal year, which significantly exceeds the 2% annual growth forecasted in the recently adopted Short-Range Transit Plan.
Revenue:
Local (Bus Fare): Local bus fare revenue includes fares collected on board buses, as well as revenue from physical and digital pass sales.
Cal Poly Transit Payments: Cal Poly transit payment revenue is generated through a three-year agreement between the City and Cal Poly for transit services. Payments are received quarterly, and three payments have been received to date. Staff does not anƟcipate a variance to budget by year-end.
Federal Grants: Federal grant revenue includes capital and operaƟng funds from federal formula grant programs and is dependent on the Ɵming of capital expenditures and operaƟng drawdowns. The City conƟnues to draw down American Rescue Plan Act (ARPA) operaƟng funds awarded in 2022, with drawdowns occurring quarterly (October, January, April, and July) to align with federal reporƟng requirements. To date, one drawdown is reflected in the table above. Several federally funded capital projects are currently underway, and reimbursement for eligible expenses is expected by year-end. Federal funds budgeted to these projects but not expended will remain available for reimbursement in future fiscal years.
State Grants: State grant revenue primarily consists of TransportaƟon Development Act (TDA) funds, which are generated by statewide sales tax and administered by the San Luis Obispo Council of Governments (SLOCOG). Because the City adopts its budget prior to the final calculaƟon of TDA allocaƟons, actual funding amounts may differ from budgeted assumpƟons. Based on final allocaƟon amounts provided by SLOCOG, the final calculaƟon was less than previously esƟmated. Staff anƟcipate a negaƟve variance of $384,000 by year-end. This reducƟon in funding is not expected to impact service levels or the delivery of capital projects because the Transit Fund has sufficient TDA fund reserves from prior fiscal years that can be drawn upon to cover any eligible operaƟng or capital expense shorƞalls resulƟng from the negaƟve variance.
FY 2024-25 FY 2025-26
Transit Fund Actuals Budget YTD Actuals % Received
Bus Fares 234,855 $ 260,000 $ 121,081 $ 47%
Cal Poly Transit Payments 750,000 750,000 562,500 75%
Federal Grants 8,859,273 8,254,281 641,382 8%
State Grants 1,360,509 2,733,722 1,174,746 43%
Other 998,813 30,455 520,452 1709%
Total Revenue 12,203,449 $ 12,028,458 $ 3,020,161 $ 25%
15 Other Revenue: Other revenue includes earnings on cash and investment balances, as well as other grants and subvenƟons. During the fiscal year, the City applied for and received a $400,000 rebate from Central Coast Community Energy (3CE) related to the purchase of six new electric buses. In addiƟon, interest earnings are currently exceeding budget by approximately $60,000 due to higher than anƟcipated investment returns driven by the conƟnued elevated interest rate environment. As a result, staff anƟcipates a significant posiƟve variance by year-end.
Expenditures
Staffing: Excluding upfront annual payments for the CalPERS unfunded liability and reƟree healthcare, approximately 48% of the staffing budget has been expended through the second quarter. Staffing expenditures are expected to conƟnue tracking as anƟcipated, and staff does not project a variance to the budget by year-end.
Other OperaƟng Expenditures: Year-to-date actuals include purchase orders established at the beginning of the fiscal year. While these amounts are reflected as obligaƟons, only 37% of the budget has been expended to date. Staff will conƟnue to monitor expenditures closely and anƟcipates a posiƟve variance by year-end.
FY 2024-25 FY 2025-26
Transit Fund Actuals Budget YTD Actuals % Expended
Staffing 393,432 $ 391,095 $ 215,680 $ 55%
Other Operating Expenditures 5,612,975 4,992,796 4,412,387 79% Total Expenditures 5,386,228 $ 6,004,069 $ 4,628,066 $ 77%
16 Special Revenue and Other Fund Summaries
Tourism Business Improvement District
The Tourism Business Improvement District (TBID) assessment is set at 2% of the lodging industry’s gross receipts. The program annually aligns its operaƟng budget with its anƟcipated revenues, and any difference is due to open purchase orders carried over from the prior year.
Revenue:
While less than half of the budget has been recorded to date, revenue is recorded on a more than one month delay and staff expect to collect at least the budgeted amount for the full year.
Expenditures:
The TBID procures many of its services in advance, leading to a high percent of other operaƟng expenditures budget expended early in the year. The fund is expected to finish on budget for the full year.
Boysen Ranch ConservaƟon Fund
Boysen Ranch consists of approximately 116 acres bounded by Los Osos Valley Road, Foothill Boulevard, and O’Connor Way. The City holds a series of conservaƟon easements that protect approximately 25 acres of the Ranch to miƟgate impacts to wetlands and waters caused by the nearby commercial development projects on Los Osos Valley Road. As part of the original easement agreement, Boysen Ranch’s owners provided the City with an endowment to fund required monitoring acƟviƟes.
Revenue:
The Boysen Ranch ConservaƟon Fund is an endowment fund and its budgeted revenue is provided by investment income. The fund is expected to benefit from the current interest rate environment and meet or exceed its revenue budget.
Expenditures
FY 2024-25 FY 2025-26
TBID Actuals Budget YTD Actuals % Received
Assessments 2,304,764 $ 2,219,941 $ 986,917 $ 44%
Total Revenue 2,304,764 $ 2,219,941 $ 986,917 $ 44%
FY 2024-25 FY 2025-26
TBID Actuals Budget YTD Actuals % Expended
Staffing 241,390 262,464 $ 105,615 $ 40%
Other Operating Expenditures 1,911,188 2,109,984 1,856,979 88% Total Expenditures 2,152,578 $ 2,372,448 $ 1,962,594 $ 83% FY 2024-25 FY 2025-26
Boysen Ranch Actuals Budget YTD Actuals % Received
Investment Income 20,157 $ 7,500 $ 4,241 $ 57%
Total Revenue 20,157 $ 7,500 $ 4,241 $ 57%
17 The fund has made its budgeted payment for authorized conservaƟon acƟviƟes. Staff expect no further payments and the fund will finish on budget.
Insurance Fund
The Insurance Fund serves to pay the City’s annual costs for liability, workers’ compensaƟon, polluƟon, volunteer, and property insurance needed to protect the City as well as direct claims-related expenses. It is also intended to maintain adequate reserves for future claims and unpredictable increases in insurance costs.
Revenue:
Insurance Fund revenues are transfers in from the General Fund and will finish on budget.
Expenditures:
While recent acƟons to reduce premiums have delivered savings to the Insurance Fund, addiƟonal contribuƟons from the General Fund are necessary to build and maintain adequate reserves in this fund according to City policy and actuarial esƟmates. The City’s Fund Balance and Reserve Policy establishes that the Insurance Fund will maintain funding to cover 150% of the average claim costs for the past five years. The policy also states that actuarial informaƟon will be taken into consideraƟon. Based on the most recent actuarial study dated October 10, 2025, the City should maintain a reserve of $5,129,000 for liability claims and $3,222,000 for workers’ compensaƟon claims, totaling $8,351,000, if funding at a 75% probability level. The insurance fund reserve was $4,437,620 as of June 30, 2025. This is $802,798 below the required funding level of 150% of the five-year average claims costs, and $3,913,380 below the actuarial recommended funding level at a 75% probability level, as detailed in the table below:
FY 2024-25 FY 2025-26
Boysen Ranch Actuals Budget YTD Actuals % Expended
Authorized Expenditures 5,023 12,535 $ 12,535 $ 100%
Total Expenditures 5,023 $ 12,535 $ 12,535 $ 100%
FY 2024-25 FY 2025-26
Insurance Fund Actuals Budget YTD Actuals % Received
Transfers in 6,000,000 $ 6,000,000 $ 4,500,000 $ 75%
Total Revenue 6,000,000 $ 6,000,000 $ 4,500,000 $ 75%
FY 2024-25 FY 2025-26
Insurance Fund Actuals Budget YTD Actuals % Expended
Workers Comp 774,732 2,069,183 $ 1,269,313 $ 61%
Liability & Other 3,020,344 3,457,975 2,285,842 66%
Total Expenditures 3,795,076 $ 5,527,158 $ 3,555,155 $ 64% Insurance Fund Historical Claims Basis Actuarial Basis
Fund Balance at 6/30/2025 4,437,620 $ 4,437,620 $
Target 5,240,418 8,350,000 Variance 802,798 $ 3,912,380 $
18 As noted earlier in the report, staff is recommending allocaƟon of $802,792 from FY 2024-25 General Fund unassigned fund balance to address a porƟon of the variance and plans to recommend addiƟonal unassigned fund balance allocaƟons of up to $1 million per year (pending availability) over the next five years to bring the Insurance Fund reserves to a policy-compliance level.
Public Safety Equipment Replacement Fund
The Public Safety Equipment Fund (PSEF) was created with the 2019-21 Financial Plan to help budget and forecast the replacement of Public Safety equipment that has expired or become damaged. The Fund had received an original seed amount with the FY 2019-20 budget and, going forward, an annual allocaƟon is made from the General Fund.
Revenue:
The fund receives revenue in the form of transfers in from the General Fund and will finish on budget.
Expenditures:
The fund budgets for replacement of public safety equipment currently in service and is expected to finish the year on budget. Any unspent funds remain available for future scheduled purchases.
San Luis Ranch CFD
A Mello-Roos Community FaciliƟes District (CFD) was established and approved by City Council on April 16, 2019 (Ordinance No 1661) pursuant to secƟon 5.02 of the San Luis Ranch Development Agreement.
The boundaries of the CFD are idenƟcal to the San Luis Ranch Specific Plan and includes 131.4 acres approved for up to 580 dwelling units and commercial development, a 200-room hotel, 100,000 square feet of office space, 150,000 square feet of retail space, 7.8 acres of parks/ open space, and 52.3 acres of farmed agriculture land. The purpose of the CFD is to fund major road improvements, potable and nonpotable water system improvements, drainage system improvements, wastewater system improvements, solid waste improvements, park and paseo improvements, open space improvements, and uƟliƟes.
Revenue:
FY 2024-25 FY 2025-26
Public Safety Actuals Budget YTD Actuals % Received
Transfers in 387,334 $ 236,226 $ 177,170 $ 75%
Total Revenue 387,334 $ 236,226 $ 177,170 $ 75%
FY 2024-25 FY 2025-26
Public Safety Actuals Budget YTD Actuals % Expended
Equipment Purchases 307,329 222,889 $ 92,175 $ 41%
Total Expenditures 307,329 $ 222,889 $ 92,175 $ 41%
FY 2024-25 FY 2025-26
San Luis Ranch CFD Actuals Budget YTD Actuals % Received Tax Revenue 1,911,925 $ 1,368,152 $ 272,192 $ 20%
Total Revenue 1,911,925 $ 1,368,152 $ 272,192 $ 20%
19 The fund collects property tax from residents under the Teeter Plan with the County and is expected to finish the year on budget or beƩer.
Expenditures:
The fund budgets for authorized expenditures, largely debt service, and is expected to finish the year on budget.
Avila Ranch CFD
A Mello-Roos Community FaciliƟes District was established and approved by City Council on October 24, 2017 (ResoluƟon No 10844) pursuant to secƟon 5.02.1 of the Avila Ranch Development Agreement. The CFD boundaries are idenƟcal to that of the Avila Ranch Development project and located at the northeast corner of Buckley Road and Vachell Lane. The Avila Ranch Project will include up to 720 dwelling units, 15,000 square feet of office and retail, 18 acres of parks, 53 acres of open space, riparian corridors and farmed agricultural land. The CFD was formed with purpose of funding services as well as faciliƟes of the CFD. Services to be funded can include the maintenance and lighƟng of parks, parkways, streets, roads, and open space; flood and storm protecƟon services; police & fire protecƟon services; maintenance and operaƟon of real property. FaciliƟes to be funded can include park, recreaƟon, parkway, and open space faciliƟes; construcƟon and undergrounding of uƟliƟes (water, natural gas, telephone lines, electric, cable television); for the acquisiƟon, improvement, or rehabilitaƟon of real property.
Revenue:
The fund collects property tax from residents under the Teeter Plan with the County and is expected to finish the year on budget or beƩer. Year to date results include accruals for tax payments to be made in April and are subject to change.
Expenditures:
FY 2024-25 FY 2025-26
San Luis Ranch CFD Actuals Budget YTD Actuals % Expended Authorized Expenditures 181,313 339,417 $ 193,242 $ 57% Transfers 245,664 207,243 155,432 75%
Debt Service 927,450 946,700 562,600 59%
Total Expenditures 1,354,427 $ 1,493,360 $ 911,274 $ 61% FY 2024-25 FY 2025-26
Avila Ranch CFD Actuals Budget YTD Actuals % Received
Tax Revenue 560,516 $ 767,253 $ 771,488 $ 101%
Total Revenue 560,516 $ 767,253 $ 771,488 $ 101%
FY 2024-25 FY 2025-26
Avila Ranch CFD Actuals Budget YTD Actuals % Expended
Authorized Expenditures 50,435 99,011 $ 85,367 $ 86%
Transfers 386,517 234,122 175,592 75%
Total Expenditures 436,952 $ 333,133 $ 260,958 $ 78%
20 The fund budgets for authorized services expenditures including maintenance, uƟliƟes, and supplies, and is expected to finish the year on or under budget. Because the development is new, maintenance costs are currently lower than revenues. At full buildout it is expected that costs to serve this neighborhood will exceed revenue and the General Fund will provide services above and beyond what the CFD pays for. All unexpended funds fall to fund balance and are available for expenditure in future years
21 Capital Improvement Program Update
During the first half of the fiscal year, the City conƟnued to make significant progress in delivering its Capital Improvement Program (CIP) projects. The capital summary table below provides detail on completed and ongoing projects through the first two quarters, showcasing efforts to enhance infrastructure, maintain criƟcal systems, and improve community spaces.
Key projects completed during this period include the Water Resource Recovery Facility Upgrade, Downtown MulƟ-Space Pay StaƟon InstallaƟon, and sewer replacement projects at Morro and Mill and Sierra Way. These accomplishments underscore the City's commitment to providing high-quality public faciliƟes and ensuring long-term reliability of essenƟal infrastructure.
In addiƟon to completed projects, construcƟon resources are dedicated to compleƟng ongoing construcƟon projects, such as the Mission Plaza Enhancements and the Cultural Arts District Parking Structure. Both projects are in the City’s downtown core and are highly anƟcipated legacy projects.
Upcoming projects entering construcƟon include EV Bus Charging Infrastructure at the Transit Yard, and the long awaited Righeƫ Community Park, which is expected to break ground in Spring 2026.
Project Number Project Total Budget Estimated Construction Completion Date Additional Comments
2000561 Morro and Mill Sewer Replacement $ 2,800,000 Completed 2091219 Water Resource Recovery Facility
Upgrade $ 143,376,754 Completed
2000075-13.01 Jack House Roof and Windows $ 499,554 Completed 2000539-02 Sierra Way Sewer Replacement $ 2,766,449 Completed 2000114-02 City Hall's Finance/IT Remodel $ 1,337,705 Completed 2000574-01 Downtown Multi-Space Pay Station
Installation $ 1,400,000 Completed
2091506-02 Bob Jones Trail Groundwater Well
Drilling (Packet 2) $ 569,037 Completed
2000096 Sewer-main Replacement: Foothill and
Santa Rosa CalTrans $ 598,591 Completed
2090649 Mid-Higuera Bypass $ 11,550,000 Q3 FY 25-26 Construction ongoing. 2091439 Mission Plaza Enhancements $ 3,729,574 Q3 FY 25-26 Construction Ongoing. 2000577-04 1106 Walnut TI $ 1,887,843 Q3 FY 25-26 Construction Ongoing. 2000616 Roadway Paving 2025 $ 9,117,000 Q3 FY 25-26 Construction Ongoing. 2000577-04 1106 Walnut Fence $ 512,734 Q3 FY 25-26 Construction Ongoing. 2000615-01 Grand Ave Striping and Signage
Modifications $ 429,000 Q3 FY 25-26 Construction Started in Q2. 2000117 Cultural Arts District Parking Structure $ 47,000,000 Q3 FY 25-26 Construction Ongoing. 2000402_403 EV Bus Charging Infrastructure $ 1,103,225 Q4 FY 25-26 Construction Starting Q3 FY25- 26 2000054-01 Righetti Community Park $ 13,668,912 Q2 FY 27-28 Construction Starting in Q3 FY25-26
Completed & Ongoing Construction Capital Projects (July 2025 -December 2025)
22 Project
Number Project
TOTAL ESTIMATED
PROJECT COST
(Construction Phase)
Estimated
Construction Start
Date
Additional Comments
2091503 California and Taft Roundabout $ 6,800,000 Q1 FY 26-27 Right of way acquisition in
progress and finalizing
design documents.
Construction start pending
right-of-way resolution,
could slip into Q2 FY27.
2091252 Prado Road Bridge and Road Widening $ 33,100,100 Q2 FY 27-28 Regulatory permits secured.
90% constuction documents
under development. A value
analysis of this project in
coordination with the Prado
Interchange is under
development.
2091613 Prado Road Interchange $ 99,000,000 Q2 FY 29-30 Construction cost reduced by
Council on November 4,
2025 from $124M to $99M.
The consultant team is
currently developing a
supplemental project report
and advancing construction
documents. Supplemental
project report is planned to
be considered by Council in
mid-calendar year 2026.
Status of Major and Legacy Projects in Design
23 Major City Goals Update
This report includes an update on all Major City Goal tasks from the 2025-27 Financial Plan with an original compleƟon date in the first half of FY 2025-26. As of the second quarter, eleven Major City Goal tasks have been completed or are on track and four have been delayed. AddiƟonal detail on how each task was completed or why it was delayed can be found in the tables that follow:
Major City Goal Task Estimated
Completion Status Update
Support the cultural arts, including the Cultural Arts District : c.
Complete the update to the City's Historic Resources Inventory.
Complete initial phase of the project updating the Historic Preservation Ordinance and Historic Context Statement (Phase 1) and complete the update of the Historic Resources Inventory (Phase 2). ** (FY 2027 Q4)
FY 2026 Q2
Phase 1 Complete. On December 2, 2025, the City Council held a public hearing to introduce an ordinance repealing the existing Historic Preservation Ordinance (SLOMC 14.01) and replacing it with updated provisions, and adopted a resolution approving updates to the Historic Context Statement.
Following the second reading, the ordinance will become effective on February 13, 2026.
Balance operational needs and infrastructure investments with consideration of the long-term fiscal sustainability of the City organization: b. Conduct an RFP process to evaluate banking service providers that will provide secure banking services at the best value to the City.
FY 2026 Q2
Complete. On October 7, 2025, the City Council awarded a seven-year contract to JPMorgan Chase to continue serving as the City’s primary banking services provider, determining that selecting this provider was in the City’s best interest.
Facilitate programs and initiatives to support diverse community engagement and representation: b. Partner with Diversity Coalition's BIPOC Board Leadership Program to increase
representation of underserved and underrepresented groups on City Advisory Bodies through a separate training/panel session in conjunction with the existing program.
FY 2026 Q2
Complete. On Thursday, November 13, at the Ludwick Community Center, the Office of Diversity, Equity, and Inclusion sponsored and hosted a community mixer designed to build connections between local nonprofits and community members. The event created space for nonprofit organizations to share information about their missions and board opportunities with participants who had just attended the BIPOC Board Leadership Conference earlier that day. During the BIPOC Board Leadership Program, the Office of Diversity, Equity, and Inclusion also presented on City Advisory Bodies and shared clear, accessible information on how community members can become more engaged in City and County government. Together, these efforts supported pathways to civic participation, leadership, and belonging.
Facilitate programs and initiatives to support diverse community engagement and representation: d. Develop and distribute a “how to” guide in Spanish and other languages on how to participate in public meetings and share public comment.
FY 2026 Q2
Near complete. A "How to" Guide has been developed and translated into Spanish and is currently in the final stages of review. In August 2026, staff will host a community workshop in the Council Chambers to walk through the guide in a hands-on and welcoming way. The workshop will offer a deeper understanding of the content, provide community members with the opportunity to be present in the Council Chambers, and practice making public comment in a supportive environment. This approach seeks to strengthen access, build confidence, and increase community participation by at least 15 percent moving forward.
Facilitate sustainable growth that aligns with climate, economic, and housing goals: c. Conduct a study session on implications and implementation of State Fire Hazard maps for local responsibility areas.
FY 2026 Q2
Complete. A Study Session was held on October 7, 2025, during which Council provided direction on proposed amendments to the WUI code (adopted 12/2/25), as well as guidance on implementation of the code changes, as reflected in the meeting minutes.
Promote the expansion and diversification of housing opportunities for all: b. Create an informational handbook to assist the community in understanding state and local regulations for the development of ADUs and the creation of Urban Lot Splits and evaluate options for adopting pre-approved ADU plans.
FY 2026 Q2
Complete and In Progress. The ADU and Urban Lot Split Guide will be uploaded to the City website before the end of February 2026. Staff continue to evaluate options for adopting pre-approved ADU plans, however, with recent state law changes, architects can request that any of their plans submitted become "pre-approved" plans and provided on the City's webpage.
Ensure housing is safe, healthy, and affordable, while facilitating stronger protections for renters: a. Conduct a study session with the City Council to identify needs and opportunities regarding renter protections, based on the memo produced in 2024, and receive direction on items for further consideration and development.
FY 2026 Q2
Complete. A Study Session was held on October 28, 2025, during which Council provided direction to proceed with near-term strategic actions within the current work program, advance a Rental Registry study session in February 2026 incorporating Council feedback, and initiate development of a Safe Housing Strategic Plan in the next fiscal year. Council also directed staff to conduct additional research on identified policy questions and data gaps related to rental housing conditions, enforcement, and tenant and landlord education.
Ensure housing is safe, healthy, and affordable, while facilitating stronger protections for renters: c. Adopt and implement updated California Building Standards and local amendments (building code) FY 2026 Q1
Complete. The updated California Building Standards and local amendments (building code, fire code, etc.) were adopted by Council on December 2, 2025 via Ordinances 1751 and 1752.
Collaborate with partners to prevent and reduce homelessness: c.
Homeless Services - Meet monthly with CAPSLO to support effectiveness of the 40 Prado Homeless Service Center, including updates to Good Neighbor Policy which will be presented to Council in Q2 of FY25-26.
FY 2026 Q2
Ongoing and Near Complete. Leadership and staff from the City and CAPSLO continue to meet monthly to collaborate on collective homelessness response strategic planning efforts and partnership opportunities. CAPSLO will present updates to Council on their Homeless Services Division's 2025-2028 Strategic Alignment Plan and the 2025 CAPSLO Good Neighbor Policy at the March 17, 2026 City Council meeting.
On track tasks:
Major City Goal Task Estimated
Completion Status Update
Advance street safety improvements and support Vision Zero goals for all road users: a. Start construction of the 2025 Arterials Paving project which could include streets such as Sacramento Drive, Tank Farm, and Calle Joaquin depending on available funding.
FY 2026 Q2
Complete. Construction started in September 2025. Due to insufficient funding, work on Calle Joaquin was excluded from the project.
Support policies and programs aimed at expanding mass
transportation and public transit: a. Execute new SLO Transit Operations and Maintenance Agreement.
FY 2026 Q2 Near Complete. RFP has been published and responses are due by February 20, 2026. Council item is scheduled for April 7, 2026 to award the contract.
Continue implementation of the Climate Action Plan (CAP) and Lead by Example (LBE) Plan Work Programs: g. Develop and adopt internal polices focused on zero emissions buildings, facilities, and vehicles (LBE)
FY 2026 Q2
FY 2026 Q4
Delayed. An internal review draft has been written and is currently under review. Staff expects the internal policies to be completed and enforced by FY 2026 Q4.
Facilitate sustainable growth that aligns with climate, economic, and housing goals: b. Conduct a study session on the status of the City's growth management regulations.
FY 2026 Q2
FY 2026 Q3
Delayed and Recommended Change. Given emergent community needs and an impacted agenda forecast, this item has been moved to FY 2026 Q3 and is recommended to be presented to Council in memo format rather than as a study session during this financial plan.
Support the cultural arts, including the Cultural Arts District : a.
Complete the construction of the Mission Plaza Project to enhance the experience of the plaza and downtown.
FY 2026 Q2
FY 2026 Q3
Delayed and Near Complete. Project construction is expected to be complete by March. Completion is behind schedule due to weather and contractor delays. The tenant lease for the kiosk has been executed with the owners of Linnea's.
Build out park infrastructure to support community recreation and accessibility: a. Start construction of Righetti Ranch Park (Phase 1).
FY 2026 Q2
FY 2026 Q4
Delayed and Near Complete. On December 2, 2025 the Council awarded a construction contract for the Righetti Community Park, anticipated to begin in Spring 2026. Components of the park scheduled for construction include the fields, playground, and restrooms, as well as the pickleball courts and bike pump track.
Delayed tasks:
City of San Luis Obispo, Council Memorandum
City of San Luis Obispo
Council Agenda Correspondence
DATE: February 17, 2026
TO: Mayor and Council
FROM: Aaron Floyd, Public Works and Utilities Director
Prepared By: Luke Schwartz, Transportation Manager
VIA: Whitney McDonald, City Manager
SUBJECT: ITEM #6b - REQUEST TO ADVERTISE THE HIGUERA COMPLETE STREETS AND REVISED 50 HIGUERA WIDENING PROJECTS FOR
CONSTRUCTION
Staff received the following questions, regarding the Higuera Complete Streets Project.
The questions are below in bold with staff’s response shown in italics:
1) The Higuera Complete Streets Project evacuation study shows modeling using the LADRIS tool. The various models show “addresses evacuated” and “passenger cars.” The explanatory text states that 2 cars are evacuating per household as a base assumption. Can you explain how these numbers are calculated? It seems that “passenger cars” should be two times “addresses evacuated.”
The SLO Fire Safe Council, who prepared the evacuation analysis, uses the LADRIS evacuation model to estimate evacuation demand for both residential and nonresidential properties within the selected zones.
The model relies on County land use data and City zoning classifications to assign estimated population and traffic demand to each parcel. For residential properties, the base assumption is generally two vehicles per household.
However, “addresses evacuated” does not directly translate to “passenger cars” at a one-to-two ratio because many properties, particularly multifamily and nonresidential uses, may have a single address but contain multiple households or large occupant populations. In these cases, the model estimates maximum occupancy using local land use data and zoning data, then applies a two-personsper-vehicle factor to project anticipated vehicle counts.
Additional verification is conducted using site-specific methods when appropriate.
For example, the analysis may:
Count the number of trailers in a mobile home park that has a single address,
Review the number of beds and staff at a hospital or care facility, or
Item 6b Staff Agenda Correspondence Page 2
Evaluate parking spaces at commercial centers or schools to estimate potential vehicle demand.
This methodology allows the model to account for single family homes, multifamily developments, mobile home parks, and nonresidential uses in a comprehensive and defensible manner.
2) The Zone 25 analysis in the evacuation study shows two different “response times.” What is response time and how is it determined? In the LADRIS evacuation model used for this analysis, “response time” refers to the estimated time between when an evacuation is issued and when evacuees enter the roadway network. In other words, it reflects the time residents take to receive the order, prepare to leave, and begin driving.
Response time is an assumed input based on professional judgment and the context of the emergency scenario being analyzed. For suburban wildfire evacuations, a typical modeled response time generally ranges from 30 to 90 minutes, depending on the location and nature of the event.
A longer response time does not necessarily mean a longer overall evacuation.
While it increases the time before vehicles enter the roadway network, it may also distribute departures over a longer period, reducing peak congestion and improving travel speeds. Conversely, a shorter response time can concentrate vehicle departures, which may increase congestion and slow roadway travel, even though residents begin evacuating sooner.
In the evacuation study attached with the Council Agenda Report (dated 1/18/26), the Zone 25 fire scenario inadvertently used a response time of 1 hour and 17 minutes for the “with Complete Streets Project” scenario, while a 1-hour response time was used consistently in the other modeled scenarios.
The Zone 25 “with Complete Streets Project” scenario has since been re-run using a 1-hour response time to ensure consistency across all scenarios. The updated analysis results in a total evacuation clearance time of 1 hour and 42 minutes, one second shorter than the previously reported result.
In this case, the overall evacuation clearance time remained substantially unchanged because the reduction in assumed response time (residents beginning to evacuate sooner) was offset by a corresponding increase in roadway congestion due to more concentrated vehicle departures.
An updated copy of the Evacuation Study is attached to this Agenda Correspondence for reference. The overall findings and conclusions of the analysis remain substantially consistent with the previously provided version.
Item 6b Staff Agenda Correspondence Page 3
3) Can further design measures be considered at the intersection of Higuera and Marsh Street to address the following concerns?
A. Bicyclists traveling southbound on Higuera approaching Marsh Street have to merge across vehicles entering the right-turn lane heading towards the US 101 ramps, which can be uncomfortable.
B. Eastbound drivers exiting the US 101 ramps and turning right to southbound Higuera frequently do not stop or yield to southbound bicyclists.
Yes, additional design measures could be considered at the Higuera/Marsh intersection to address the concerns identified. The following provides additional context for each item.
Concern A: Other design strategies were considered to reduce the conflicts between southbound cyclists and right-turning vehicles heading towards the US 101 ramps at Marsh Street. The ideal solution would be to realign the bike lane to remain along the curbside and separate the conflict with right-turning vehicles through a dedicated bicycle signal phase. Under this approach, bicyclists would receive a green signal while right-turning vehicles would receive a red indication during the bicycle phase.
This type of treatment is being implemented at the Higuera/Madonna and Higuera/Los Osos Valley Road intersections as part of the current project.
However, when this strategy was evaluated for Higuera/Marsh, there were concerns regarding impacts to traffic operations, particularly increased queueing that could extend onto the US 101 off-ramp, as well as associated with signal reconstruction and upgrades. For those reasons, it was not included in the current project scope.
If there is interest from the Council and community in exploring these strategies, staff would recommend this be considered in a future budget request. This could potentially be incorporated into a broader effort to improve pedestrian and bicycle connectivity between the Higuera/Marsh intersection and the shared-use path near the Madonna Inn, which currently terminates near the Cerro San Luis trailhead parking lot.
Concern B: Eastbound drivers exiting the US 101 ramps and turning right onto southbound Higuera have been observed failing to adequately yield to bicyclists.
The Higuera Complete Streets Project includes high-visibility green pavement markings through the conflict area to increase awareness of the bicycle crossing and improve yielding behavior (see plan excerpt below for reference).
Item 6b Staff Agenda Correspondence Page 4
Additional measures that could be explored in a future project include removing the existing channelized right-turn configuration and/or converting the right-turn movement from yield control to signal control. Under a signalized configuration, drivers would be legally required to stop on red before proceeding. A similar conversion was recently completed at the westbound approach to the Higuera/Tank Farm intersection, which required traffic signal reconstruction.
These additional treatments would require further traffic analysis, design, and funding but could be evaluated if directed by Council.
Excerpt from Higuera Complete Street Plans Showing Green Markings Added to Right Turn Conflict Area
4) Please confirm the intended path for southbound cyclists to navigate the Higuera & Madonna intersection with the proposed project and how conflicts between cyclists and right-turning vehicles are addressed.
The plans include reconfiguration of the northwest corner of the Higuera/Madonna intersection and modifications to the traffic signal to eliminate the need for southbound cyclists to weave across multiple traffic lanes to continue southbound.
With the proposed improvements in place, southbound cyclists will remain on the right side of the roadway as they approach and enter the intersection. Cyclists will proceed through the intersection using a new dedicated bicycle signal phase.
During this phase, right-turning vehicular traffic will receive a red light and will be subject to NO RIGHT ON RED restrictions.
See plan excerpt and example traffic signal phasing graphic below for reference.
Item 6b Staff Agenda Correspondence Page 5
5) Please confirm how the project improves conditions for cyclists on northbound Higuera Street to navigate the segment between Madonna Road and South Street, and confirm if there are further design measures that can be explored to reduce conflicts between cyclists and vehicles exiting the gas station on the east side of Higuera Street at this intersection? Improving conditions for northbound cyclists between Madonna Road and South Street was one of the most significant design challenges in this project.
Currently, there is insufficient width along this segment to maintain a dedicated northbound bike lane. As a result, the existing bike lane ends, and cyclists are required to share the traffic lane, including crossing the right-turn lane in order to continue northbound past South Street.
Item 6b Staff Agenda Correspondence Page 6
Staff evaluated options to widen the roadway to accommodate a continuous northbound bike lane; however, this would require roadway widening and could impact the adjacent building frontage. Due to those constraints, widening was determined to be infeasible as part of this project.
A dedicated bicycle signal phase was also considered. However, bicycle signal phases require a dedicated bicycle lane and cannot be implemented where cyclists are sharing a general-purpose travel lane with vehicles. Because a continuous northbound bike lane cannot be accommodated through this segment, a bicycleonly signal phase is not operationally appropriate at this location.
Given these constraints, the project includes the following improvements:
Installation of green-colored shared lane markings to increase the visibility and awareness of cyclists operating within the travel lane; and Improvements to the low-stress, parallel neighborhood greenway route east of Higuera Street via Bridge Street, which provides an alternate northbound route toward downtown for cyclists who prefer to avoid this higher-stress segment of Higuera Street.
Regarding potential conflicts with vehicles exiting the gas station on the east side of Higuera Street, staff can explore additional bicycle warning signage or pavement markings to further alert exiting drivers to the presence of cyclists. More substantial geometric modifications would require additional study, design, and funding and could be considered as part of a future project if directed by Council. 6) Please confirm the intended path for southbound cyclists to navigate the Higuera & Los Osos Valley Road intersection with the proposed project and how conflicts between cyclists and right-turning vehicles are addressed. Are there design measures that can be explored to improve options for cyclists traveling northbound on Higuera to make a left turn to westbound Los Osos Valley Road?
For southbound cyclists, the design approach at the Higuera/Los Osos Valley Road intersection is consistent with the treatment proposed at Higuera/Madonna.
Under the proposed project, the southbound bicycle lane is realigned to remain along the curbside rather than requiring cyclists to weave across right-turning vehicle traffic. A new dedicated bicycle signal phase will allow southbound cyclists to proceed through the intersection while right-turning vehicles receive a red indication. This signal separation reduces vehicle–bicycle conflicts and eliminates the previous merge condition.