MINUTES
Special Meeting of the San Marcos City Council
TUESDAY, JANUARY 28, 2025
VALLEY OF DISCOVERY
1 Civic Center Drive, San Marcos, CA 92069
CALL TO ORDER: Mayor Jones called the City Council Meeting to order at 2:00 PM.
ROLL CALL:
PRESENT: COUNCILMEMBERS: JONES, LEBLANG, NUÑEZ, SANNELLA ABSENT: COUNCILMEMBERS: MUSGROVE
ORAL COMMUNICATIONS
No requests to speak.
CUSTOMER EXCELLENCE WORKSHOP – PRESENTATION & DISCUSSION CITY MANAGER BENDER AND JENNIFER COYLE, NORTH STAR CONSULTING, provided a report regarding the customer service assessment conducted by North Star Consulting and next steps.
CITY COUNCIL CUSTOMER EXCELLENCE DISCUSSION INCLUDED: clarification on number and type of respondents for each survey, recent updates made to the City website and other technology, normal range of agreement for assessments conducted for cities, average number of plan checks for Development Services, City app translation capabilities and feedback mechanisms.
The City Council, by consensus, directed staff to look into the best volume and cadence for reporting to Council on customer service goals and initiatives, provide reports on data gathered from the City app, and look at ways to get more feedback from the constituents.
ADJOURNMENT
Mayor Jones adjourned the meeting at 3:35 PM.
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REBECCA D. JONES, MAYOR
CITY OF SAN MARCOS
ATTEST:
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PHILLIP SCOLLICK, CITY CLERK
CITY OF SAN MARCOS
Special City Council
Tuesday, January 28, 2025 | Page 2 of 2